CyberArk Endpoint Privilege Manager Reviews

I work with CyberArk Endpoint Privilege Manager for my partners. It is mainly for compliance, managing credentials securely, and monitoring what's going on with those credentials. Also, there's this thing about limiting privileges for certain users in production environments. But it seems like it's not just for big setups, it's also used across all kinds of workplaces.

The feature called PTA, which stands for Privileged Threat Analytics keeps track of what admins are doing and works with Centimeters. If something fishy is going on with a user's credentials, it alerts the security team so they can act fast. Plus, it automates stuff like resetting credentials or blocking users. So, if there's a potential hack, CyberArk can change passwords and lock out users in a snap. It also gives you a heads-up if anything unusual is going on with server activities, like someone creating new users with uncontrolled credentials. 

CyberArk meets clients' need very spot-on. It covers everything customers ask for.

As for improvements, honestly, the feedback's been really positive. I haven't heard any specific areas that need work.

It's designed to be highly available and resilient, so you can always access your targets no matter what.

As for scalability, it's totally on point. With the SaaS option, it's fully scalable. And if you're running components on-premise, you can easily add more to boost performance as your user base grows. They're usually virtual, so it's a breeze to scale up by adding more virtual machines.

I don’t deal directly with customer support, but I've heard good things from my colleagues who do. They usually handle it through certified partners, and the feedback is pretty positive.

Positive

There are two choices, one is the software service option, which is super easy to install and get running. The other is a self-hosted route, which has a more structured setup for better security and performance, though it's a bit more complex.As for deployment time, it varies depending on the project, but on average, you can get it up and running in just a day.

Maintenance is not a headache. We usually offer manager services to keep everything updated and running smoothly. It's a simple process that keeps things effective.

It's not at the lower end of the market. I think the price is reasonable considering the quality it delivers. It is a top-notch solution at a fair price point.

Once you start integrating this solution with your existing technologies and implementing new processes for accessing targets by administrators, you can see significant progress within two to three months, covering around eighty to ninety percent of your technology integration. With strong engagement, you can expect a substantial return on investment in that timeframe.As for rating the solution, I would give a solid ten.

Previously, the enterprise EPM was on-premises. Now, it has gone to the SaaS model. So, we have used CyberArk professional services, wherein CyberArk deployed all the agents into our different Unix machines. This deployment is currently underway. The policy changes and the reconfigurations part are pending. In the coming quarter, or by the end of it,  the overall EPM deployment will be completed with this customer.

The kind of services they provide in the vaulting of both the password as well as the SSH keys in their Password Vault is great. The alert mechanism that they have is also provided by their different tools, called PTA, Privileged Threat Analytics. It's a key feature of CyberArk that they have provided.

Now they have also ventured into identity services, where they are also moving ahead from their legacy privileged access management to identity and access management. Therefore, apart from the core component, like the vault, you get privileged access management using the PSM and the password rotation through the CPMs.

There are other core features that they are working at. For example, they have introduced a new feature with a new core overall functionality using the DAP. DAP is a combination of AIM as well as Conjur. And then, you have got an HTML5 gateway with the flexibility to onboard some external partners for a limited period of time, depending upon their usage and availability. When they no longer need it, those aspects can be automatically removed, depending on the policies and approvals. 

The solution is scalable. 

It's stable and reliable. 

A major factor for improvement would be the PAS, although they are improving on that part. Basically, the ease of installation and the configurations could be improved upon and are being adjusted. First of all, with a Windows machine, we have to follow very strict procedures for the installation of different components, specifically for Vault. And then you must just keep in mind all the policies that need to be there. In case there is any kind of limitation with respect to any kind of GPO policy being applied, then you have got different issues that you have to deal with it. You have to be very careful and intelligent. Otherwise, the whole platform might come down. They need to add more automation when it comes to onboarding and configurations so that the process is more practical. 

The installation process is pretty difficult. 

It's an expensive product. 

I'm well versed in the solution. I've used it for four years or so. 

The solution is stable. I'd rate it eight out of ten in terms of reliability. It doesn't crash or freeze and there are no bugs or glitches. 

I'd rate the scalability from eight to nine out of ten. It can expand easily. 

In our company, we have around 500 resources trained on the solution. It's deployed with various customers. 

We usually have support along with the licenses that we purchase. That way, whenever there is any kind of an issue that our technical team is not able to resolve the problem, we raise a ticket, and we have a call with the relevant support.

Neutral

It's a bit difficult to install the solution. I'd rate it three out of ten in terms of ease of installation. I'd rate it just below really difficult. Prior to version 11, it was very difficult. The process has gotten better.

After the 9.6 version, they introduced their own CyberArk Cluster Manager, which eased out the cluster deployment, where we have to install the Microsoft Server Cluster. That was a difficult scenario beforehand, apart from the standalone one. So it has gotten easier.

How long the deployment takes depends on the environment you are working in. If you're doing a bare, fresh installation, which has the installation of the basic core component, it should not take more than two to a maximum of four hours.

We have trained resources in-house and were able to deploy everything on our own without outside assistance. 

While the solution is excellent and highly rated on both Forrester and Gartner, it comes at a cost. 

I can't speak to the cost of the exact license. However, the professional services for one eight-hour day would be $1,800.

I'm on the Partner Portal. I'm Defender-certified and using CyberArk's various services for the installation as well as the managed services. I work with a system integrator. 

I have not used the C3M Cloud Control, Enterprise Password Vault yet.

We have deployed to multiple customers.

With CyberArk, there are different certifications, including, Trustee, Defender, Sentry, CCD, and Guardian. Right now, we have around two hundred who are Guardian-certified and around 150 resources who are CCD-certified, CyberArk Certified Delivery Managers. The rest are the operational resources who are certified on Defender.

For those considering the solution, I'd advise them first to consider what their use case will be. However, CyberArk is a great deployment option and the first I'd recommend, depending on the budget.

Holistically, if you have a big enterprise, such as a financial enterprise or healthcare system, where you have got a vast amount of host machines with a combination of Windows, Unix, and your firewall, CyberArk would be the best-suited product that you should deploy in your enterprise to secure your endpoints.

I'd rate the solution nine out of ten. The core testing they perform is great. They also regularly release patches to help enhance security. The ease of communication with the customer is great, and the alerts and notifications they have on offer are very helpful.

My primary use case for CyberArk Endpoint Privilege Manager is malware prevention. The solution enables malware detonation, which helps you solve ransomware problems. For example, suppose an unknown application comes into your environment, and you have installed a CyberArk Endpoint Privilege Manager agent. In that case, the solution will filter the unknown traffic from an unknown publisher and stop it from infiltrating. The solution dashboard also lets you know that specific software is suspicious. Still, it depends on the category, but malware prevention is one use case of CyberArk Endpoint Privilege Manager.

Classifying a trusted or whitelisted application is also a use case of the solution.

Another use case of CyberArk Endpoint Privilege Manager is stopping credential theft. For example, you have credential stores all around, whether you know it or not. You have credential stores in web browsers like Chrome and Microsoft Edge. The solution protects you against an attacker that has already gained access to your environment, an internal person that leverages your system and wants to go to your web browser, or probably there's a browser path attack where the person has access to your browser. He can check your credential store, but if CyberArk Endpoint Privilege Manager is in place, that situation will be prevented.

Just-In-Time Access is another use case of the solution. For example, there's no administrator privilege on the system, but let's say a database administrator or application administrator wants to use the credential. You can provide that person with Just-In-Time Access so he can use the credential for thirty minutes, then that credential expires once the time is up.

CyberArk Endpoint Privilege Manager also separates the privileges. For example, a team of application managers receives access to specific software that the network team can't access.

CyberArk Endpoint Privilege Manager is very easy to manage, which I like.

I also found credential detection the most valuable feature of the solution. For example, if I put a credential on my desktop and name the file administrator credential, and a person has access to my system and clicks the file under the history section of the system to steal the credential, CyberArk Endpoint Privilege Manager will flag that activity.

The solution also has a dashboard where you can see which software is suspicious, which I find valuable.

Other valuable features of CyberArk Endpoint Privilege Manager include application whitelisting and Just-In-Time Access.

CyberArk Endpoint Privilege Manager is a perfect solution, but CyberArk Endpoint Privilege Manager for Linux has many issues. One issue I observed while using it is that it needs to synchronize from an agent to a cloud because the agent does not update configurations or settings from the cloud. When I change some settings on the cloud, the changes don't synchronize into the system, and the policies won't come back unless I reinstall all the services. This is an area for improvement in CyberArk Endpoint Privilege Manager.

Another area for improvement in CyberArk Endpoint Privilege Manager, specifically for Windows, is that there's no way for you to check credential theft from a text file, such as a notepad file. Suppose I have a text file that contains passwords, for instance. In that case, I'm doing an application configuration that needs a password. CyberArk Endpoint Privilege Manager won't be able to help you locate that file, which means there's still an opportunity for an attacker to look into that text file and steal the passwords.

You can leverage the CyberArk Application Access Manager with CyberArk Endpoint Privilege Manager, but that aspect also needs improvement.

An additional feature I want to see in CyberArk Endpoint Privilege Manager is XDR, where you can trace how an attack can happen on an endpoint, how traffic was initiated, or if a person tried to access your computer and whether he was denied or allowed. CyberArk Endpoint Privilege Manager should be able to track such activities. The solution should allow you to see a specific event ID and use it to correlate whatever activity the malicious person was trying to do.

I've been familiar with CyberArk Endpoint Privilege Manager for nearly two years, but I haven't been steadily working on it. For example, I've not worked with the solution for three months, then I'll work on it for two months, then I'll stop working with it again, but I'm very familiar with CyberArk Endpoint Privilege Manager.

I last worked with CyberArk Endpoint Privilege Manager three months ago.

CyberArk Endpoint Privilege Manager is stable, particularly for the Windows version, not the Linux version. The solution is an eight out of ten for me, stability-wise.

I've contacted CyberArk Endpoint Privilege Manager technical support, and I'd rate support as seven out of ten.

Response time is three out of five.

Regarding how knowledgeable the level one support of CyberArk Endpoint Privilege Manager is, it always seems like the support person doesn't know what he's doing. I've already done what he was asking me to do. I'm not a CyberArk Endpoint Privilege Manager novice, so support is frustrating and a waste of time. Though the issue will be resolved eventually, CyberArk Endpoint Privilege Manager has already wasted my time, and that's uncool.

Neutral

CyberArk Endpoint Privilege Manager is the best solution. However, One Identity Safeguard is trying as a solution, and it has special features which make it almost equal to CyberArk Endpoint Privilege Manager. Still, CyberArk Endpoint Privilege Manager is the best.

CyberArk has been in the market for a long time and keeps improving. CyberArk Endpoint Privilege Manager has a hundred percent effectiveness against ransomware, which you can't get anywhere. The CyberArk team researched and knows the angle, the flaws, and the central point of attack. An attacker usually infiltrates or compromises your system by elevating the credentials or permissions and then leveraging that elevation to compromise the system. CyberArk Endpoint Privilege Manager removes User Access Control on the endpoint, so it takes away the attacker's means to elevate permissions, so CyberArk Endpoint Privilege Manager is simply the best.

Setting up CyberArk Endpoint Privilege Manager was pretty straightforward.

CyberArk Endpoint Privilege Manager has a very high price, so it's a one out of ten for me in terms of pricing.

I've used CyberArk Privileged Access Manager and One Identity Safeguard. I also have experience with CyberArk Endpoint Privilege Manager, One Identity Safeguard for Privileged Passwords, and One Identity Safeguard for Privileged Sessions.

CyberArk Endpoint Privilege Manager is cloud-based, but its agent is on-premises. The on-premise version is no longer supported, but it will still be supported if you're an old customer with an on-premise version. However, by 2024, CyberArk will no longer support the on-premises version of CyberArk Endpoint Privilege Manager.

Right now, there's no CyberArk Endpoint Privilege Manager within my company. I created quotes for customers to try the solution, but it's expensive. I just gathered my colleagues to simulate my use cases, and that's it.

What I'd tell others about CyberArk Endpoint Privilege Manager is that if you have the budget, you definitely should get it. The solution is excellent, and it's as if you're insured because CyberArk Endpoint Privilege Manager provides security. This is the advice I'd give anyone trying to implement CyberArk Endpoint Privilege Manager.

I'm rating the solution as seven out of ten because there's room for improvement in the Linux version, and the pricing needs to be more flexible.

My company is a CyberArk partner.

Because we are dealing with personal health information, we have had to setup up a security broker for admin access in and out of the accounts.

They wanted to have a break-glass solution in case there was a problem with the multi-factor authentication or any other issues.

We chose to use CyberArk for their failover abilities. If the Multi-factor authentication fails then you can still log in and it has a second factor that authenticates.  

It gives them the break glass option that they needed.

The most valuable feature is that it does lifecycle management and that it will change to whatever the end target is. For example, you can go into Azure AD, a backup directory, or a set of Google cloud platforms.

It will do lifecycle management on the keys. It makes it so that you won't have to ever have a standard key. 

It's generating dynamically keys and you can enforce policy easier.

As you start adjusting your key lengths and everything further, you can adjust them all in a single day.

It's an old product and has many areas that can be improved.

They are having to purchase Centrify to get a Linux client session that is authenticated against Active Directory. 

If you wanted to log in and use your ID credentials into Linux boxes, the solution that worked was not CyberArk, it was Centrify. They had to purchase two different products to do the same thing.

The interface is not great, but good.

In the next release, I would like to see a Linux Client added.

I have been using CyberArk Endpoint Privilege Manager, since the early 2000s.

We are using the latest version.

It's a stable solution.

CyberArk Endpoint Privilege Management is scalable.

We have 1200 users in our organization.

Technical support is fine, they are better than what they used to be.

The initial setup is complex because you are dealing with federated credentials across multiple authentication protocols.

We did not use a vendor or reseller. I am there as a consultant.

I think that it was in the range of $200,000  that had to get approved. That may have been for the whole three to five years for the project length.

I basically am trying to drive their digital transformation and do the overall build a mass data network for their data strategy. Building out different APIs and different things. 

Building out a blockchain security framework to allow HIPAA compliance where you can go in at the portability of their data to pull in and out without creating an issue with the payers.

I would recommend this solution depending on what the business needs are. I'm a big proponent for keeping things simple and trying to avoid unneeded complexity.

The company demanded certain things and only wanted to do it one way, and the way they wanted to do is what we got stuck with.

The API mobilities are there, they exist and they are okay, but as a framework and in total is worrisome because it's not a stateless application.

It doesn't appear to be moving forward. It's still a type of software-oriented architecture instead of moving to microservices, where it could be stateless. If it were stateless, and it failed during a password change, you would see it as a failure and go back to the original password.

I think that they have a lot of work to do to get there.

I would rate this solution an eight out of ten.

I use the solution in my company since its PAM features are used for privileged accounts.

The most valuable feature of the solution is its performance. I would describe it as a seamless solution.

The price of the product is an area of concern where improvements are required. The product's price should be made more flexible.

The tool's UI could be better and more user-friendly.

I have been using CyberArk Endpoint Privilege Manager for a year. My company has a partnership with CyberArk.

Stability-wise, I rate the solution an eight out of ten.

Scalability is fine since many people can use it even with a minimum number of licenses.

Around five people in my company use the tool.

My company has not contacted the product's technical support since our internal team took care of the deployment process.

The product's initial setup phase is fine. The on-premises architecture is a bit tough.

The product's deployment phase focuses on consolidating everything in a single platform.

Around two people are required to deploy and maintain the product.

The value or the benefits derived from the use of the product revolve around the fact that it is a reliable tool. Though it may come across as a complex product, its customers can rely on its efficiency.

The product's license is easy to procure.

I am aware of CyberArk's PAM part and CyberArk Identity.

I find the solution to be more effective since it is better than its competitors. The brand value offered by the product is very good.

There are no application control capabilities offered by the tool, but I know that enforcing privilege access control is pretty fast.

The product is reliable and stable. The solution's brand value is good. The solution is better than the products offered by its competitors.

My company is aware of the fact that CyberArk offers integration with other security tools in the market, but we have not dealt with such a complex implementation yet.

I rate the tool an eight out of ten.

By securing our endpoints, we are preventing attackers from using the domain accounts we have that are administrative accounts. For example, your credentials are cached when you log into a Windows computer, so attackers look out for those, and if it's an admin account, it will be what they need. Another good thing about this product is that even if you have a local account, you can provision that account so that the password is unique on all computers. So if you have their account credentials on a single computer, it doesn't mean you can use that same account and password to log into another computer or workstation. It also prevents using any accounts to jump from one host to another or move laterally, which is another important one for us.

All of the features are valuable. They control applications for users, like preventing users from elevating applications. You can use it to strip users of their local admin rights and, at the same time, elevate applications for them and give them access to elevated applications. Hence, administrative rights are unavailable for domain accounts which are the juicy ones for attackers because they can use them to move laterally from one host to another. Therefore, attackers can no longer strip a user's near right, but at the same time, they can elevate the user from access to the application and do their jobs without having issues elevating applications.

The solution can be improved by allowing computers or users to be excluded from policies because we currently can't do that. If you roll out an approach, you can target computers and users and can't exclude end users when targeting computers. So, for example, say you want to exclude administrators from a policy it will apply to everybody.

We have been using this solution for approximately one year and are currently using the latest version.

The solution is stable and reliable, depending on the client's use case.

The solution is scalable.

I rate customer service and support seven out of ten.

Neutral

The implementation would be complex for someone who doesn't understand how to implement it overall. Additionally, the use case determines the complexity. I rate the complexity an eight out of ten, with ten being the easiest.

The time involved in deployment depends on the use cases, the size of the organization and the number of workstations and users they have. For smaller organizations, if you have less than a hundred computers, it depends on your use cases. If the use cases are few, they can be deployed in a day or two, and policies can be rolled out to the workstations. On the other hand, organizations could take up to six months or a year to deploy.

I rate the solution seven out of ten. The solution is good but can be improved by allowing computers to be excluded from policies. I advise customers considering this solution to asses their use cases and try to talk to the three leading vendors at Delinea, CyberArk and Beyond Trust and find out if they can meet the requirements of their use cases before deciding.

Inside we have a lot of applications, including three or four critical applications. With this application, remote users cannot run another application if you do not grant access to these applications. For example, if you want users to use Word or PowerPoint, you can allow usage of those and block usage of other things. If you want to run one application and you need to get permission, you send a ticket to ask for authorization to use it. That way, the company can control the access of every user.

I like that we have the power to blacklist, whitelist, and greylist applications.

It is really easy to deploy.

The solution is mostly stable. 

Users can scale the solution. 

We'd like the solution to work with AIX operating systems and custom distributions like Linux. 

We would prefer increased stability.

It is hard to deal with technical support if you are not certified. 

I've been using the solution for one year.

More or less, the solution is stable. About three weeks ago, we witnessed latency with the solution. It could be a bit more stable. 

If you want to deploy some agents, you can buy more licenses for the solution. It's a service only. You can add another agent. With ease and scale as you like.

We have about 100 users on the product right now.  

At this time, we will not increase usage. 

If you do not have certification, you cannot send a ticket. This makes dealing with technical support difficult. 

I did not previously use a different solution. 

You can implement this product on-premise. With the next-generation versions, you can just download an agent and deploy it on your machines. It really is easy to deploy.

We have three people on staff that are capable of managing the solution as needed. 

We had a consultant assist us with the implementation process. 

We have seen an ROI of around $10,000 so far.

We pay about $17 per user.

I'm not aware of any other similar solutions and did not evaluate any others. 

This is a SaaS solution. 

If you don't have a solution that you can deploy a massive agent to, it isn't easy to implement individually. 

I'd rate the solution nine out of ten.

Our customers mainly use CyberArk EPM to remove admin privileges from end-user systems, especially for developers and IT people who need admin rights on their desktops. It resolves this issue by only giving admin rights for specific use cases and applications rather than full admin rights for the whole system. This keeps users happy while maintaining security.

Additionally, the tool provides insight into what software users use, has threat detection mechanisms to prevent credential harvesting, and offers proactive monitoring.

The main industries using CyberArk EPM are IT-enabled services and software development companies—mostly technology companies where users typically need full admin rights. The manufacturing and banking industries already tend to have more controlled environments, so they use them less.

The biggest benefit of CyberArk EPM for our customers is control over privileged access for endpoints. Endpoints are often the starting point for attackers to enter and move within a network. CyberArk EPM bridges the gap between security and operations teams. Operations teams are happy because work isn't stopped due to admin rights issues, while security teams are satisfied that full admin rights aren't given to all users.

The threat detection capability impacts security posture. Many web browsers and WinSCP applications can save passwords, but not always securely. Attackers could potentially tamper with and harvest these credentials. CyberArk EPM protects against this by continuously monitoring and blocking access attempts to these stored credentials, such as those in browser caches. This prevents malware or attackers from accessing these vulnerable credential stores.

My recommendation for improvement is to add functionality for when users request access to an application. There's a pop-up UI, but it's not very customizable. I suggest creating a UI where we can write scripts or use SDKs to enhance it. This could automatically create tickets in a system like ServiceNow when users request an application. If a manager approves, we could automatically push policies to those users.

CyberArk EPM is very stable stability-wise. Though the network is unavailable, policies still work from the offline cache. The agent uses a small memory footprint and doesn't crash much. I'd rate stability as eight out of ten.

I'd also rate the solution an eight out of ten for scalability. Because it is cloud-based, customers don't have to worry about capacity.

It's difficult to get support, especially for issues affecting only one or two users. CyberArk support mainly focuses on priority one tickets, which affect all users. Support needs improvement in terms of easier access and quality. Generating and uploading logs takes a lot of time, and the process moves through different levels in the organization.

Neutral

There are challenges during the implementation of CyberArk EPM. It's a phased process. First, we install the agent on all endpoint computers. Then, we monitor what applications users use and which request admin rights. The tool generates reports on this. We work with the security team to create policies based on these reports. These policies define which applications users can have elevated admin rights and which ones to block. We then push these policies to the users. New application requests come in over time. The main challenge isn't the product itself but working with multiple teams. We need to understand different kinds of software and end-user systems to create the right policies. So, the hardest part is coordinating with various teams.

Setting up the solution is very easy. It's cloud-based, so it's already set up in the cloud. Customers need to buy licenses and use them. I'd rate the setup difficulty as eight out of ten, with ten being easy.

The tool's pricing is reasonable for customers.

I advise those who want to use CyberArk EPM to get a good consultant. They need to analyze their environment and generate reports. There should be many whiteboarding sessions and discussions to develop steps for policy creation. A lot of paperwork needs to be done before starting to use it. Overall, I'd rate CyberArk EPM as nine out of ten. It's a very good product.