Service and Support
CybeReady's customer service and support are highly responsive and efficient. Users report swift assistance during technical inquiries, demonstrating a strong partnership and collaboration. The team promptly addresses issues, provides clarity, and facilitates additional requests for reports, reducing user workload by managing substantial tasks. Their ability to identify and troubleshoot infrastructure-related problems is praised. Overall, users rate the support experience highly, reflecting a positive relationship with CybeReady.
Deployment
CybeReady's initial setup was manageable. Configuration involved adjusting mail relay settings to handle phishing email domains. Users integrated Azure Active Directory, choosing emails and activating them swiftly. Setup required some internal IT work, taking about four months, but CybeReady was quicker. Several hours were needed for AD integration, later requiring quarterly checks. Campaign scripts were approved and languages adjusted to English for effectiveness. Minimal ongoing effort was necessary, occupying 1% of an FTE.
Scalability
Users report that CybeReady handles large-scale operations efficiently, managing thousands of staff without complications. Organizations change data frequently, and CybeReady adapts seamlessly, even amid changes in staff email addresses. Its performance remains robust with tens of thousands of employees and numerous simulated attacks annually, with no concerns raised. Though some had issues with the previous management portal’s speed due to data volume, it was not significant, indicating strong scalability across different sectors.
Stability
Users note strong stability with CybeReady, experiencing no outages or bugs. It demonstrates reliable performance and quick responsiveness, with minor adjustments required occasionally. Though some email issues occurred, they were swiftly addressed. Logging into the portal is easy, albeit previously slow with large datasets. Availability concerns are minimal, as downtime hasn't been apparent. Stability is appreciated, highlighting dependability in its cloud-based operations.
