CylanceOPTICS Reviews

CylanceOPTICS is easy to use. 

The product's technical support is slow. 

I have been using the product for three years. 

CylanceOPTICS is easy to use. 

I rate the solution a nine out of ten. 

The most valuable feature is the sandboxing.

The detection component is something that they have to work on.

The monitoring management is in need of improvement.

The detection and response are a little bit slow.

We are currently evaluating Cylance with a few other products in search of a replacement for our existing solution. We have been using it for approximately one month.

We have not been in contact with technical support.

The initial setup was of average difficulty. It was not that complex, but not easy, either. It was okay. We deployed it within a matter of hours, although this is not a full deployment. It is only on selected endpoints for evaluation purposes.

We are currently evaluating Cisco and Palo Alto Traps, in parallel with Cylance.

In this domain, Cylance is the newcomer. Symantec and Palo Alto Traps have been in operation for quite some time.

It is a bit early in our evaluation process to give proper feedback, although so far, the overall feedback is good.

I would rate this solution an eight out of ten.

We are an IT company and this is one of the solutions that we implement for our customers. I am a pre-sales solution architect in charge of cybersecurity.

The primary use of Cylance is endpoint detection and response (EDR). This solution moves away from traditional EDR to more advanced endpoint protection.

The most valuable feature is the ability to respond to zero-day and unknown threats. This is what is most often talked about by our customers. They want to pay to protect their endpoints.

Our customers would like to see more automation with respect to how threats are handled once they have been detected.

More advanced machine learning capability would improve Cylance.

I have six months of experience with Cylance.

Our customers use this solution on a daily basis and we haven't heard any complaints about stability.

I have worked with solutions from several vendors. The most popular vendor for security among customers is Palo Alto, but that is for next-generation firewall solutions. The Palo Alto endpoint solution, Traps, is never talked about.

Symantec and Trend Micro have traditional endpoint protection solutions but we are focused on Cylance and recommend it. 

I have not received much feedback but Cylance seems to be able to meet our customers' requirements for the time being.

I would rate this solution a seven out of ten.