Cisco Secure Endpoint vs CylanceOPTICS comparison

Cisco and BlackBerry are both solutions in the Endpoint Detection and Response (EDR) category. Cisco is ranked #12 with an average rating of 8.3, while BlackBerry is ranked #29 with an average rating of 7.8. Cisco holds a 1.6% mindshare in EDR, compared to BlackBerry’s 0.2% mindshare. Additionally, 96% of Cisco users are willing to recommend the solution, compared to 80% of BlackBerry users who would recommend it.

Cisco Secure Endpoint

Read 49 Cisco Secure Endpoint reviews

4,528 Views
2,823 Comparison Views

96% willing to recommend

CylanceOPTICS

Read 11 CylanceOPTICS reviews

420 Views
208 Comparison Views

80% willing to recommend

Cisco Secure Endpoint

CylanceOPTICS

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Sep 9, 2024

Cisco Secure Endpoint and CylanceOPTICS are two leading security solutions, each offering distinct features, user experiences, and pricing structures. While Cisco Secure Endpoint is praised for its comprehensive support and favorable pricing, CylanceOPTICS stands out for its cutting-edge features and robust performance, justifying its higher cost.

Features: Cisco Secure Endpoint is noted for its advanced threat detection capabilities and seamless integration with other Cisco products. It also offers automatic threat response and rich security analytics. CylanceOPTICS is known for its AI-driven threat prevention, low system impact, and detailed incident reports.

Room for Improvement: Cisco Secure Endpoint users suggest enhancements in application whitelisting, reducing false positives, and a more intuitive learning curve. CylanceOPTICS users point out that its dashboard could benefit from better customization options, more informative alerts, and additional user training resources.

Ease of Deployment and Customer Service: Cisco Secure Endpoint is generally considered easier to deploy with comprehensive customer support, including extensive documentation and responsive service teams. CylanceOPTICS installation may require higher expertise, and while customer support is helpful, it is less accessible than Cisco's.

Pricing and ROI: Cisco Secure Endpoint delivers good value for its cost, with users noting satisfactory ROI due to its pricing model and extensive feature set. CylanceOPTICS, despite being more expensive, is considered worth the investment for its unique capabilities and strong performance metrics, resulting in high satisfaction with ROI.

To learn more, read our detailed Cisco Secure Endpoint vs. CylanceOPTICS Report (Updated: March 2025).

Buyer's Guide

Cisco Secure Endpoint vs. CylanceOPTICS

March 2025

Download the complete report

Helped 842,296 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Cisco Secure Endpoint

Ranking in Endpoint Detection and Response (EDR)

12th

Average Rating

8.6

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Endpoint Protection Platform (EPP) (13th), Cisco Security Portfolio (6th)

CylanceOPTICS

Ranking in Endpoint Detection and Response (EDR)

29th

Average Rating

7.4

Reviews Sentiment

4.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of March 2025, in the Endpoint Detection and Response (EDR) category, the mindshare of Cisco Secure Endpoint is 1.6%, down from 2.2% compared to the previous year. The mindshare of CylanceOPTICS is 0.2%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Endpoint Detection and Response (EDR)

Featured Reviews

Mark Broughton

Level 2 tech at a tech services company with 11-50 employees

Tighter integration with Umbrella and Firepower gave us eye-opening information

We were using a third-party help desk. One of the ways that they were fixing problems was to delete the client and then add the client back if there was an issue where the client had stopped communicating. Any improvement in the client communicating back to the server would be good, particularly for machines that are offline for a couple of weeks. A lot of our guys were working on a rotation where the machine might be offline for that long. They were also terrible about rebooting their machines, so those network connections didn't necessarily get refreshed. So, anything that could improve that communication would be good. Also, an easier way to do deduplication of machines, or be alerted to the fact that there's more than one instance of a machine, would be useful. If you could say, "Okay, we've got these two machines. This one says it's not reporting and this one says it's been reporting. Obviously, somebody did a reinstall," it would help. That way you could get a more accurate device count, so you're not having an inflated number. Not that Cisco was going to come down on you and say, "Oh, you're using too many licenses," right away. But to have a much more accurate license usage count by being able to better dedupe the records would be good. I also sent over a couple of other ideas to our technical rep. A lot of that had to do with the reporting options. It would be really nice to be able to do a lot more in the reporting. You can't really drill down into the reports that are there. The reporting and the need for the documentation to be updated and current would be my two biggest areas of complaint. Also, there was one section when I was playing with the automation where it was asking for the endpoint type rather than the machine name. If I could have just put in the machine name, that would have been great. So there are some opportunities, when it comes to searching, to have more options. If I wanted to search, for example, by a Mac address because, for some reason, I thought there was a duplication and I didn't have the machine name, how could I pull it up with the Mac address? When you're getting to that level, you're really starting to get into the ticky tacky. I would definitely put the reporting and documentation way ahead of that.

Read full review

HERNAN RODRIGUEZ

IT Security Engineer at Cybolt

Easy to use

CylanceOPTICS is easy to use. The product's technical support is slow. I have been using the product for three years. CylanceOPTICS is easy to use. I rate the solution a nine out of ten.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Secure Endpoint has decreased our time to remediate by providing the tools and the integrations we need so we can quickly look across our entire network, look for those threats, and actually make good decisions."

"It provides real-time visibility and control over endpoints, allowing its users to promptly respond to any security incidents and remediate any vulnerabilities."

"The visibility and insight this solution gives you into threats is pretty granular. It has constant monitoring. You can get onto the device trajectory to look at a threat, but you can also see what happened prior to the threat. You can see what happened after the threat. You can see what other applications were incorporated into the execution of the threat. For example, you have the event, but you see that the event was launched by Google Chrome, which was launched by something else. Then, after the event, something else was launched by whatever the threat was. Therefore, it gives you great detail, a timeline, and continuity of events leading up to whatever the incident is, and then, after. This helps you understand and nail down what the threat is and how to fix it."

"Another of my favorite features is called the Device Trajectory, where it shows everything that's going on, on a computer. It shows the point in time when a virus is downloaded, so you can see if the user was surfing the internet or had a program open. It shows every running process and file access on the computer and saves it like a snapshot when it detects something malicious. It also has a File Trajectory, so you can even see if that file has been found on any of your other computers that have AMP."

"The stability of the solution is perfect. I believe it's the most stable solution on the market right now."

"The VPN is most valuable. It's the best thing in the market today. We can use two-factor authentication with another platform, and we can authenticate with two-factor."

"It used to take us a month to find out that something is infected, we now know that same day, as soon it is infected."

"The solution makes it possible to see a threat once and block it everywhere across all endpoints and the entire security platform. It has the ability to block right down to the file and application level across all devices based on policies, such as, blacklisting and whitelisting of software and applications. This is good. Its strength is the ability to identify threats very quickly, then lock them and the network down and block the threats across the organization and all devices, which is what you want. You don't want to be spending time working out how to block something. You want to block something very quickly, letting that flow through to all the devices and avoiding the same scenario on different operating systems."

More Cisco Secure Endpoint pros

"The most valuable feature is the ability to respond to zero-day and unknown threats."

"The initial setup was fairly straightforward. To get a large health care organization sorted, we had to create exemptions because some of the scripts and some of the automations were broken."

"It automatically blocks the threats, helping us investigate if they harm the environment."

"The solution has a high level of trust in the industry."

"It's pretty unintrusive"

"You can use the solution to query certain things."

"It is a bit early in our evaluation process to give proper feedback, although so far, the overall feedback is good."

"CylanceOPTICS is pretty stable."

More CylanceOPTICS pros

Cons

"It cannot currently block URLs over websites."

"The room for improvement would be on event notifications. I have mine tuned fairly well. I do feel that if you subscribe to all the event notification types out-of-the-box, or don't really go through and take the time to filter out events, the notifications can become overwhelming with information. Sometimes, when you're overwhelmed with information, you just say, "I'm not going to look at anything because I'm receiving so much." I recommend the vendor come up with a white paper on the best practices for event notifications."

"It is not very stable because we have new versions four times a year, which fixes bugs. We had some problems with some deployments."

"The solution needs more in-depth analytics."

"The product does not provide options like tunnel creation or virtual appliances."

"The initial setup of Cisco Secure Endpoint is complex."

"Cisco Meraki could benefit from AI assistance or intelligent assistance features. Compared to competitors like Juniper, Cisco Meraki currently lacks a digital network assistant, which is an area Cisco is reportedly working on."

"Cisco is good in terms of threat intelligence plus machine learning-based solutions, but we feel Cisco is lagging behind in using artificial intelligence in its systems."

More Cisco Secure Endpoint cons

"Too many false positives are reported."

"The reporting is very weak and not very good at all."

"The tools are ineffective. It flags a lot of things. To give you an example, it detected Google Chrome and blocked the user's access to it. That it mistook for malicious, which turned out to be a false positive."

"CylanceOPTICS could benefit from more granular control in the timeline-building process. Ideally, users would be able to drill deeper into the analysis rather than have the machine dictate the direction."

"It takes more time to investigate or dig up and understand what's going on."

"The detection component is something that they have to work on."

"The technical support could be improved although it's probably better than you get with a lot of the other traditional antivirus solutions"

"Our customers would like to see more automation with respect to how threats are handled once they have been detected."

More CylanceOPTICS cons

Pricing and Cost Advice

"I rate the pricing a five or six on a scale of one to ten, where one is expensive, and ten is cheap."

"We have a license for 3,000 users and if we get up to 3,100 users, it doesn't stop working, but on the next renewal date you're supposed to go in there and add that extra 100 licenses. It's really good that they let you grow and expand and then pay for it. Sometimes, with other products, you overuse a license and they just don't work."

"The pricing and licensing of the security solutions of Cisco are very good in comparison with the competitors, but sometimes, it's difficult to see all the discounts and other kinds of things. So, you have to be careful, but the pricing is good."

"The Enterprise Agreement is like an all-you-can-eat buffet of Cisco products. In that vein, it was very affordable."

"The pricing and licensing are reasonable. The cost of AMP for Endpoints is inline with all the other software that has a monthly endpoint cost. It might be a little bit higher than other antivirus type products, but we're only talking about a dollar a month per user. I don't see that cost as being an issue if it's going to give us the confidence and security that we're looking for. We have had a lot of success and happiness with what we're using, so there's no point in changing."

"The solution's price is about the same as that of Palo Alto solutions."

"It is a subscription-based product."

"The solution is highly affordable; I believe we pay $2 or $3 per endpoint. It's significantly cheaper than the competitors on the market."

More Cisco Secure Endpoint pricing and cost advice

"I would rate the pricing a three out of five."

"We pay for the number of endpoints we have and that is about it. On a monthly basis, the licensing cost is $55 per user."

"The pricing for CylanceOPTICS is very good; I would rate it around a nine on a scale of one to ten, with ten being the lowest. It's one of the most affordable options I've seen."

"CylanceOPTICS is probably priced equal to other EDRs in the market."

See which vendors are best for you

Use our free recommendation engine to learn which Endpoint Detection and Response (EDR) solutions are best for your needs.

See recommendations

842,296 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Computer Software Company

18%

Government

Financial Services Firm

Manufacturing Company

21%

Computer Software Company

17%

Government

Insurance Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Cisco Secure Endpoint?

The product's initial setup phase was very simple.

See all answers

What is your experience regarding pricing and costs for Cisco Secure Endpoint?

I am not entirely sure about the exact licensing cost. It ranges from 2,000 to 2,500 INR annually.

See all answers

What needs improvement with Cisco Secure Endpoint?

Previously, there were options to uninstall the agent without a password if you had admin access, and this could be improved. It may require a password for uninstalling clients, which would be help...

See all answers

What do you like most about Blackberry Optics?

I would rate the stability a nine out of ten. I would give it a close ten as possible because, like SentinelOne, I've seen incompatibility. Whereas Cylance, I've seen none.

See all answers

What is your experience regarding pricing and costs for Blackberry Optics?

CylanceOPTICS is probably priced equal to other EDRs in the market. Price-wise, considering what it has to offer, you could probably get a better product.

See all answers

What needs improvement with Blackberry Optics?

The solution's contextual analysis is sometimes not very clear compared to some modern EDRs like CrowdStrike. Compared to other EDR tools, CylanceOPTICS lacks some information. It takes more time t...

See all answers

Comparisons

Microsoft Defender for Endpoint vs Cisco Secure Endpoint

Compared 14% of the time

CrowdStrike Falcon vs Cisco Secure Endpoint

Compared 12% of the time

Cortex XDR by Palo Alto Networks vs Cisco Secure Endpoint

Compared 5% of the time

SentinelOne Singularity Complete vs Cisco Secure Endpoint

Compared 5% of the time

Check Point Harmony Endpoint vs Cisco Secure Endpoint

Compared 5% of the time

More Cisco Secure Endpoint Competitors

Rapid7 InsightIDR vs CylanceOPTICS

Compared 100% of the time

More CylanceOPTICS Competitors

Product Reports

Buyer's Guide

Cisco Secure Endpoint

March 2025

Download Cisco Secure Endpoint product report

Buyer's Guide

CylanceOPTICS

March 2025

Download CylanceOPTICS product report

Also Known As

Cisco AMP for Endpoints

No data available

Overview

Cisco Secure Endpoint is a comprehensive endpoint security solution that natively includes open and extensible extended detection and response (XDR) and advanced endpoint detection and response (EDR) capabilities. Secure Endpoint offers relentless breach protection that enables you to be confident, be bold, and be fearless with one of the industry’s most trusted endpoint security solutions. It protects your hybrid workforce, helps you stay resilient, and secures what’s next with simple, comprehensive endpoint security powered by unique insights from 300,000 security customers and deep visibility from the networking leader.

Cisco Secure Endpoint was formerly known as Cisco AMP for Endpoints.

Reviews from Real Users

Cisco Secure Endpoint stands out among its competitors for a number of reasons. Two major ones are its ability to enable developers to easily secure their endpoints with one single operation using its management console and its advanced alerting techniques.

Tim C., an IT manager at Van Der Meer Consulting, writes, "The solution makes it possible to see a threat once and block it everywhere across all endpoints and the entire security platform. It has the ability to block right down to the file and application level across all devices based on policies, such as, blacklisting and whitelisting of software and applications. This is good. Its strength is the ability to identify threats very quickly, then lock them and the network down and block the threats across the organization and all devices, which is what you want. You don't want to be spending time working out how to block something. You want to block something very quickly, letting that flow through to all the devices and avoiding the same scenario on different operating systems."

Wouter H., a technical team lead network & security at Missing Piece BV, notes, "Any alert that we get is an actionable alert. Immediately, there is information that we can just click through, see the point in time, what happened, what caused it, and what automatic actions were taken. We can then choose to take any manual actions, if we want, or start our investigation. We're no longer looking at digging into information or wading through hundreds of incidents. There's a list which says where the status is assigned, e.g., under investigation or investigation finished. That is all in the console. It has taken away a lot of the administration, which we would normally be doing, and integrated it into the console for us."

Cisco

Our cloud-native BlackBerry® Optics provide visibility, on-device threat detection and remediation across your organization. In milliseconds. And our EDR approach effectively and efficiently hunts threats while eliminating response latency. It’s the difference between a minor security event—and one that’s widespread and uncontrolled.

BlackBerry

Sample Customers

Heritage Bank, Mobile County Schools, NHL University, Thunder Bay Regional, Yokogawa Electric, Sam Houston State University, First Financial Bank

Cerdant, Washoe County School District

Buyer's Guide

Cisco Secure Endpoint vs. CylanceOPTICS

March 2025

Free Report: Cisco Secure Endpoint vs. CylanceOPTICS

Find out what your peers are saying about Cisco Secure Endpoint vs. CylanceOPTICS and other solutions. Updated: March 2025.

DOWNLOAD NOW

842,296 professionals have used our research since 2012.

See our Cisco Secure Endpoint vs. CylanceOPTICS report.

See our list of best Endpoint Detection and Response (EDR) vendors.

We monitor all Endpoint Detection and Response (EDR) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.