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Pros & Cons summary

Buyer's Guide

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Prominent pros & cons

PROS

CylanceOPTICS responds effectively to zero-day and unknown threats.
CylanceOPTICS is proactive, utilizing AI and ML to detect malicious behavior.
CylanceOPTICS has a high level of trust within the industry.
CylanceOPTICS operates unobtrusively and maintains stability.
Initial setup of CylanceOPTICS is straightforward, even for large organizations.

CONS

Customers would like to see more automation with respect to how threats are handled once they have been detected.
Too many false positives are reported.
Reporting is very weak and ineffective.
Technical support could be improved.
CylanceOPTICS could benefit from more granular control in the timeline-building process.
 

CylanceOPTICS Pros review quotes

LA
Jan 22, 2024
I would rate the stability a nine out of ten. I would give it a close ten as possible because, like SentinelOne, I've seen incompatibility. Whereas Cylance, I've seen none.
DD
Mar 16, 2020
Cylance is not a signature-based protection solution and instead works proactively using AI and ML models to patrol for malicious behavior.
reviewer1525191 - PeerSpot reviewer
Mar 13, 2021
The solution has a high level of trust in the industry.
Learn what your peers think about CylanceOPTICS. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
824,067 professionals have used our research since 2012.
reviewer2006379 - PeerSpot reviewer
Nov 9, 2022
CylanceOPTICS is pretty stable.
RG
Jun 1, 2022
It's pretty unintrusive
KR
Aug 20, 2024
You can use the solution to query certain things.
it_user1278807 - PeerSpot reviewer
Feb 9, 2020
The most valuable feature is the ability to respond to zero-day and unknown threats.
DK
Oct 24, 2023
It automatically blocks the threats, helping us investigate if they harm the environment.
reviewer1292046 - PeerSpot reviewer
Mar 5, 2020
It is a bit early in our evaluation process to give proper feedback, although so far, the overall feedback is good.
KR
Apr 10, 2023
The initial setup was fairly straightforward. To get a large health care organization sorted, we had to create exemptions because some of the scripts and some of the automations were broken.
 

CylanceOPTICS Cons review quotes

LA
Jan 22, 2024
CylanceOPTICS could benefit from more granular control in the timeline-building process. Ideally, users would be able to drill deeper into the analysis rather than have the machine dictate the direction.
DD
Mar 16, 2020
Too many false positives are reported.
reviewer1525191 - PeerSpot reviewer
Mar 13, 2021
One minor issue that somebody mentioned was that they didn't like their management console.
Learn what your peers think about CylanceOPTICS. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
824,067 professionals have used our research since 2012.
reviewer2006379 - PeerSpot reviewer
Nov 9, 2022
The tools are ineffective. It flags a lot of things. To give you an example, it detected Google Chrome and blocked the user's access to it. That it mistook for malicious, which turned out to be a false positive.
RG
Jun 1, 2022
The reporting is very weak and not very good at all.
KR
Aug 20, 2024
It takes more time to investigate or dig up and understand what's going on.
it_user1278807 - PeerSpot reviewer
Feb 9, 2020
Our customers would like to see more automation with respect to how threats are handled once they have been detected.
DK
Oct 24, 2023
The product's initial setup process could be easy.
reviewer1292046 - PeerSpot reviewer
Mar 5, 2020
The detection component is something that they have to work on.
KR
Apr 10, 2023
The technical support could be improved although it's probably better than you get with a lot of the other traditional antivirus solutions