We performed a comparison between CylanceOPTICS and SentinelOne Singularity Complete based on real PeerSpot user reviews.
Find out in this report how the two Endpoint Detection and Response (EDR) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The setup is pretty simple."
"Having all monitoring, response, tracking, and mitigation tools in one dashboard provides our analysts and SOC team with a comprehensive view at a glance."
"The main thing is that I feel safe. Because the processes that have been used to get a handle on the attackers are much better than other competitors"
"It is very easy to set up. I would rate my experience with the initial setup a ten out of ten, with ten being very easy to set up."
"The stability is very good."
"The solution was relatively easy to deploy."
"It is stable and scalable."
"The product's initial setup phase is very easy."
"It is a bit early in our evaluation process to give proper feedback, although so far, the overall feedback is good."
"CylanceOPTICS is easy to use."
"CylanceOPTICS is pretty stable."
"The solution has a high level of trust in the industry."
"It automatically blocks the threats, helping us investigate if they harm the environment."
"It's pretty unintrusive"
"I would rate the stability a nine out of ten. I would give it a close ten as possible because, like SentinelOne, I've seen incompatibility. Whereas Cylance, I've seen none."
"The most valuable feature is the ability to respond to zero-day and unknown threats."
"Tracking down which devices don't currently have SentinelOne on them is the most valuable feature of the product."
"Deep Visibility is a valuable feature."
"SentinelOne is the next-generation EDR solution."
"I work in vulnerability management, and for me, at the moment, its automation is most valuable. For the SOC team, incident visibility would be most valuable, but for me, it is automation."
"I like that SentinelOne doesn't use a lot of system resources or make the system slow. It also performs a full scan quickly—within two hours. It has an easy-to-use end-user GUI."
"The user interface, ease of maintenance, and the efficient way to identify the root cause of an incident to see all the factors that contributed to it are the most valuable features."
"SentinelOne's managed detection response service Vigilance Respond is convenient for companies like ours with small IT teams. If something happens on the weekend, SentinelOne steps in and resolves the issue. It's a false positive 97% of the time, but at least they're resolved instead of hanging around for us to find on Monday."
"Its ability to interact with other third-party tools has been great for us. It can work through APIs and partners and integrate well."
"It takes about two business days for initial support, which is too slow in urgent situations."
"The security should be strong for the cloud. Some applications are on-prem and some are on the cloud. Fortinet should also have strong security for the cloud. There should be more security for the cloud."
"Everything with Fortinet having to do with their cloud services. They need to invest more in their internal infrastructure that they are running in the cloud. One of the things I find with their cloud environment compared to others' is that they go cheap on the equipment. So it causes some performance degradation."
"I haven't seen the use of AI in the solution."
"FortiEDR could add a separate scanning dashboard. In incident management, we prefer to remove the endpoint system from the environment and scan the system. We typically use Symantec for that, but if we want to use FortiEDR for that, then we need a scanning tab to clarify things."
"The EDR console should have more extensive reporting. You shouldn't need to purchase FortiAnalyzer. It should be included in the EDR part. The security adviser cloud platform could be improved with more options for exclusive or intensive rules for devices."
"We find the solution to be a bit expensive."
"We've had a lot of false positives; things incorrectly flagged that require manual configuration to allow. Even worse, after we allow a legitimate program, it sometimes gets flagged again after an update. This has caused a lot of extra work for my team."
"The technical support could be improved although it's probably better than you get with a lot of the other traditional antivirus solutions"
"Our customers would like to see more automation with respect to how threats are handled once they have been detected."
"The product's initial setup process could be easy."
"One minor issue that somebody mentioned was that they didn't like their management console."
"The tools are ineffective. It flags a lot of things. To give you an example, it detected Google Chrome and blocked the user's access to it. That it mistook for malicious, which turned out to be a false positive."
"The product's technical support is slow."
"CylanceOPTICS could benefit from more granular control in the timeline-building process. Ideally, users would be able to drill deeper into the analysis rather than have the machine dictate the direction."
"Too many false positives are reported."
"With respect to product patches, it should have the ability to patch directly from SentinelOne, rather than be presented with a list and have to do it separately."
"There is not much focus on the on-premise solution as the license cap is so huge for small and medium-sized institutions."
"There is room for improvement with the management interface. It could be more user friendly."
"There should be more integration models with different security operations tools or soft tools."
"The application management needs improvements, but I understand that they are working on it. We talked to them a few months ago, and it is something they are trying to get up to speed and fix. This way, we will be able to disable critical apps or vulnerable apps through SentinelOne. We will be able to patch applications or disable applications through the Application Management tab."
"It seems like they are doing a lot with their automatic updates. They can maybe slow down the actual release cycle to make it easier to deploy the most recent and then do it using the live update. They can continue to work on that because trying to get agent changes through change management platforms and get approvals and testing can be quite difficult."
"SentinelOne should include Ranger Pro out of the box with Singularity Complete."
"I would appreciate seeing the browser extension react more effectively to events, going beyond mere detection."
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CylanceOPTICS is ranked 33rd in Endpoint Detection and Response (EDR) with 10 reviews while SentinelOne Singularity Complete is ranked 2nd in Endpoint Detection and Response (EDR) with 177 reviews. CylanceOPTICS is rated 7.6, while SentinelOne Singularity Complete is rated 8.8. The top reviewer of CylanceOPTICS writes "Enables the isolation and inoculation of infected machines, offering a practical solution for dealing with threats and preventing their spread within the environment". On the other hand, the top reviewer of SentinelOne Singularity Complete writes "Provides peace of mind and is good at ingesting data and correlating". CylanceOPTICS is most compared with Microsoft Defender for Endpoint, whereas SentinelOne Singularity Complete is most compared with Microsoft Defender for Endpoint, CrowdStrike Falcon, Darktrace, ThreatLocker Protect and Wazuh. See our CylanceOPTICS vs. SentinelOne Singularity Complete report.
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