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CylanceOPTICS vs WatchGuard EPDR comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 9, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

CylanceOPTICS
Ranking in Endpoint Detection and Response (EDR)
28th
Average Rating
7.4
Reviews Sentiment
4.5
Number of Reviews
11
Ranking in other categories
No ranking in other categories
WatchGuard EPDR
Ranking in Endpoint Detection and Response (EDR)
34th
Average Rating
9.0
Reviews Sentiment
7.3
Number of Reviews
5
Ranking in other categories
Endpoint Protection Platform (EPP) (43rd)
 

Mindshare comparison

As of April 2025, in the Endpoint Detection and Response (EDR) category, the mindshare of CylanceOPTICS is 0.2%, up from 0.1% compared to the previous year. The mindshare of WatchGuard EPDR is 0.6%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Endpoint Detection and Response (EDR)
 

Featured Reviews

HERNAN RODRIGUEZ - PeerSpot reviewer
Easy to use
CylanceOPTICS is easy to use.  The product's technical support is slow.  I have been using the product for three years.  CylanceOPTICS is easy to use.  I rate the solution a nine out of ten. 
Phillip Evely - PeerSpot reviewer
Provides good reporting features, saves time, and protects endpoints
The setup is very easy. We have deployed the solution on-premise but can also do it on the cloud. It has a cloud functionality. I can push it from the cloud directly to the endpoint, or I can do it via a group policy. The enterprise-wide deployment takes a day. It is very simple. Once the agent is deployed in any subnet, it monitors the network traffic and informs me about endpoints that don't have the agent. I get alerted via a report. If I have a problem, I can manually deploy on those endpoints. The product is set to auto-update. It updates on its own.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"You can use the solution to query certain things."
"Cylance is not a signature-based protection solution and instead works proactively using AI and ML models to patrol for malicious behavior."
"The initial setup was fairly straightforward. To get a large health care organization sorted, we had to create exemptions because some of the scripts and some of the automations were broken."
"The most valuable feature is the ability to respond to zero-day and unknown threats."
"It automatically blocks the threats, helping us investigate if they harm the environment."
"CylanceOPTICS is easy to use."
"It's pretty unintrusive"
"I would rate the stability a nine out of ten. I would give it a close ten as possible because, like SentinelOne, I've seen incompatibility. Whereas Cylance, I've seen none."
"I can put tons of load on it."
"WatchGuard is commendable for its work on threats."
"WatchGuard EPDR improves organization primarily by supporting the IT team rather than the end users directly. It helps IT teams accomplish more with fewer people. One of its standout features is the patch management solution, which allows companies without up-to-date services like WSUS to manage patches for Windows and Linux systems. Additionally, it provides the usual endpoint protection features such as virus and malware protection, application control, and website control."
"The reporting feature is valuable."
"The product's most valuable features are the zero-trust application service and its capability to detect threats and attacks."
 

Cons

"The technical support could be improved although it's probably better than you get with a lot of the other traditional antivirus solutions"
"Our customers would like to see more automation with respect to how threats are handled once they have been detected."
"It takes more time to investigate or dig up and understand what's going on."
"The reporting is very weak and not very good at all."
"One minor issue that somebody mentioned was that they didn't like their management console."
"The product's initial setup process could be easy."
"CylanceOPTICS could benefit from more granular control in the timeline-building process. Ideally, users would be able to drill deeper into the analysis rather than have the machine dictate the direction."
"The tools are ineffective. It flags a lot of things. To give you an example, it detected Google Chrome and blocked the user's access to it. That it mistook for malicious, which turned out to be a false positive."
"The categories in the web filtering should be more comprehensive."
"The AV and scanning features could be a little bit better."
"WatchGuard EPDR does have areas for improvement. One significant gap is the lack of a virtual patching feature integrated into the endpoint security. This would be particularly useful for endpoints running operating systems that are no longer supported, such as Windows 7."
"The product is available at a very high price, making it an area where improvements are required."
"The categories in the web filtering should be more comprehensive. When a URL is not categorized, I face issues."
 

Pricing and Cost Advice

"The pricing for CylanceOPTICS is very good; I would rate it around a nine on a scale of one to ten, with ten being the lowest. It's one of the most affordable options I've seen."
"I would rate the pricing a three out of five."
"We pay for the number of endpoints we have and that is about it. On a monthly basis, the licensing cost is $55 per user."
"CylanceOPTICS is probably priced equal to other EDRs in the market."
"The solution's pricing is better compared to other products."
"The price is excellent."
"The product is available at a high price."
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Top Industries

By visitors reading reviews
Manufacturing Company
21%
Computer Software Company
18%
Government
9%
Financial Services Firm
7%
Comms Service Provider
15%
Computer Software Company
11%
Security Firm
7%
Non Profit
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Blackberry Optics?
I would rate the stability a nine out of ten. I would give it a close ten as possible because, like SentinelOne, I've seen incompatibility. Whereas Cylance, I've seen none.
What is your experience regarding pricing and costs for Blackberry Optics?
CylanceOPTICS is probably priced equal to other EDRs in the market. Price-wise, considering what it has to offer, you could probably get a better product.
What needs improvement with Blackberry Optics?
The solution's contextual analysis is sometimes not very clear compared to some modern EDRs like CrowdStrike. Compared to other EDR tools, CylanceOPTICS lacks some information. It takes more time t...
What do you like most about WatchGuard EPDR?
The product's most valuable features are the zero-trust application service and its capability to detect threats and attacks.
What is your experience regarding pricing and costs for WatchGuard EPDR?
The pricing is slightly high, but the product quality justifies it. The price is fair, neither too high nor too low. Considering all its features, an increase in price would be justifiable.
What needs improvement with WatchGuard EPDR?
I have not found anything requiring improvement. However, overall, the category level should be enhanced. The categories in the web filtering should be more comprehensive. When a URL is not categor...
 

Overview

 

Sample Customers

Cerdant, Washoe County School District
Information Not Available
Find out what your peers are saying about CylanceOPTICS vs. WatchGuard EPDR and other solutions. Updated: March 2025.
848,253 professionals have used our research since 2012.