Cynet Reviews

As a reseller I have not used it in my own organization. We have SMB customers in retail and manufacturing, mostly with Microsoft-oriented IT landscapes, but also a few large financials and some (semi-)governmental organizations, all with complex hybrid IT landscapes. Cynet adapts easily to these different scenarios, and this is valid for the XDR software platform as well as for the included CyOps 24/7 SOC service.

The solution's most valuable aspect is the complete coverage as well as automation of protection and response, including its complimentary 24/7 SOC service, CyOps. A well-balanced combination of people, processes and technology. It is very, very hard to go undetected in a Cynet-protected landscape if your intentions are not good.

It's a holistic product and the only one that is, normally, offered with very good SOC services. Other products may be good in some aspects, but so far I have seen no match for the combination of completeness, visibility, and low operational load on the shoulders of your IT and security teams.

Cynet is unique in that it has almost everything included and it was built up from the ground, instead of a bundle of purchased and composed modules. It gives you very good visibility, is easier than other top-level XDR platforms, as well as a lower management effort. Maintenance is done automatically on a daily basis, including monitoring the customer's environment. That's an incredibly valuable proposition since that means that customers can focus on their business, also if they have small teams. Customers have to look into their Cynet logs to see how many attacks were neutralized, and how bad they could have been. Cynet's doing it all the time instead.

Another aspect of being holistic is that Cynet is releasing great new modules in the near future that will prove themselves very valuable. They will all be designed as part of the whole architecture and deliver seamless functionality.

The initial setup is easy and Cynet always stands by to complement the customer's team skill sets.

It's stable.

The pricing is reasonable, one may even call it very competitive.

Cynet 360 Auto XDR is quite complete, but there is always room for improvement. 

SIEM - Although their Centralized Log Management Cynet has created the basis for SIEM functionality, this is to be expanded in the near future.

SOAR - Cynet is calling its product Auto XDR since it is a completely automated platform with out-of-the-box many response playbooks, complemented by their CyOps SOC service. Nevertheless, the idea is to enhance functionality here in order to allow customers even more freedom to define their own playbooks.

Mobile - Cynet is fantastic, but it is not yet available for mobile devices. Up till now, I have not had questions about it from customers, but Cynet is working on mobile as well.

SSPM - Cynet have included the first version of their SaaS security posture management module, and the functionality will be expanded. Companies use many cloud platforms but cannot have the skills available to create the right security settings for all of these. With SSPM, Cynet takes care of that for you - automated.

I've been working with the solution for four years now. 

The solution is stable and reliable. We have not yet come across critical bugs or glitches. It did not crash or freeze. 

I have not seen any limitations in the total landscapes that can be accommodated. I have customers with 250 endpoints and with over 300.000 endpoints.

The technical support is excellent. I have had a bit of trouble in the commercial support as a reseller in a country where we started to sell Cynet. And, I cannot forget that some of the folks in Cynet were just going through a phase of worldwide recognition of inure capabilities of the offering, where some people started getting overworked. At this point in time, Cynet has improved a lot over the last year and now operate very professionally, though keeping their spirit of quality and personal contact.

CyOps - CyOps is the complimentary SOC, and is included in the price per endpoint. CyOps is indeed incredibly good. I continue to be impressed with the knowledge and skill levels and the dedication to their customers security.

Positive

I'm a reseller and have not used the product myself, I only can rely on customers' experiences for answering the questions. I am also aware of Sentinel One and Crowd Strike, which are both similar in their striving: deliver complete and good protection against cybercrime.

Cynet was recognized by MITRE, which is one of the leading security framework makers. They were recognized as one of the three best companies in their 2022 MITRE Enginuity test.

A colleague, a former Sentinel One employee, has told me that Sentinel One was a very good product. However, the big disadvantage is, it is purchased and bundled software, which means there is functional overlap as well as blind spots, and the operations and maintenance burden is heavier than with Cynet. With Cynet, the two big advantages are you have less effort to run it and easier great visibility. The daily workload is almost zero, and you have better visibility.

The initial setup is very easy and for may hard to believe. Installation can be done with an endpoint management solution or method that is in-house, or with the built-in solution if you prefer that. Functionally speaking you start with default settings and discover-only mode, and then you gradually refine and if you are comfortable you with on auto-protection mode. We did an install in a company with 500 people, and it was ready in less than one hour it was installed on all endpoints. Then the process starts in detection mode only and in this case we rapidly could switch to protection mode.

I am working at a reseller, so I may be biased. My view is: always work with Cynet and I rate their expertise a 10 out of 10. They designed the architecture (which is something you will keep always using an IT product), they designed the functionality you have and see the environments of all their customers. They will design your future releases. They get all the info of all their customers and for their basis tap into the great Israeli source of security specialists, complemented with top people around the world.

Cynet is very reasonable in terms of pricing. Our customers are really very satisfied with the cost - benefit ratio of Cynet. Some were even astonished. 

One funny anecdote: one customer, a very big one, called me when I sent them our quote, and asked, "We expected a lot more. Are you sure you did not make a mistake?"

My choice was about which brands I would like to work with and take responsibility to my customers, with whom I mostly have very long relationships.

I ran into practical requirements with a very large Swedish customer, and we could not cover their requirements with the portfolio we were selling by then. We discovered Cynet just by co-incidence and found that it held answers to all our questions at the time.

We quickly engaged with Cynet and also in the partnership process they were easy and fun to do business with.

I'm a reseller.

I would always work Cynet. It is a 100% channel company. They used not to be that way. You could deal directly with Cynet and they don't do it anymore. Therefore, I would recommend buying through a reseller. 

My recommendation as well is to always work with technical support from Cynet, don't do it yourself.

There are many service companies that run Cynet and then provide their own people. However, the people that Cynet employs in their security operations center are very good and very competent with their own solution; hard to match.

I'd rate the solution nine out of ten. There is always room for improvement, however, it's pretty good.

It is like an antivirus. Cynet agent is installed on our PCs, and we are using its latest version.

If some unusual activity happens on the network, such as I open administrator sessions in a short duration of an hour on many computers in the lab, it sends me an alert about my network saying that one user opened three, four, or five sessions in one hour. Similarly, if I try to play with the disk size on a computer, it will send me an alert, and it will also stop the operation.

Sometimes, it is necessary for me to make important changes to a hard drive of a computer, and because Cynet does not allow me to do that, I have to go to the console and remove the computer from the security group just for Cynet. After that, I have to wait for 10 or 15 minutes for that to take effect. I would like to be able to disable Cynet locally. I shouldn’t have to go to the console to find the PC and then take it out of the group and then add it again to the group. I should locally be able to disable Cynet on a computer with a password or something like that, but it is currently not possible.

I have been using this solution for about two years.

It is stable. A user can't see anything. It all happens in the background. It is not really heavy on a system. It is discrete, and a user can't feel it and uninstall it. It is pretty nice, and we like it.

It is scalable. It is used on all computers. We have about 150 PCs.

We used Symantec previously. I like Cynet more. It demands fewer resources. It is not resource-intensive.

It was easy. Most of the agents were installed automatically, but on some of the computers, the agents were installed manually. I had to configure group policies, and in the console, I had to put all the agents in a group.

I take care of its maintenance. It is really simple. When I put the new computer in a domain, it installs by itself and assigns a Group Policy Object (GPO).

I'm not dealing directly with Cynet in terms of administration. There is a security company between me and Cynet. They do cloud administration. I just add the agents in the right groups on the console, but the alerts are sent to me by this intermediate company. It is very simple for me. They just send me alerts on this computer saying that something is wrong with this service and if I can check it. I don't manage it, and we're paying for managing it.

We have definitely seen an ROI because we have very sensitive information, and we never had any viruses. It will be almost two years in autumn, and we never had any viruses.

It costs 18,000 per year, but we have the whole package with not only Cynet but also the Perception Point for emails. There are also some small security courses for our users.

It is an excellent product. I would rate it an eight out of ten.

The solution is primarily used for classical continuous monitoring of what's happening on the endpoint and identifying unknown threats and new threats. It provides us with a level of security.

The solution is very stable. We are very satisfied with the level of performance we get.

The scalability is quite good.

We have found the installation process to be simple. 

I'd like it to lean more towards an ad-based antivirus engine. We'd like something that makes it easier to manage specific points. 

I've used the solution for years at this point.

The stability of the product is great. There are no bugs or glitches. it doesn't crash or freeze. it's reliable. 

We have found the product to be scalable. It's not an issue if you want to expand it.

We have more than 100 clients on the solution currently.

In terms of technical support, it is very good. We also have a prepared channel with them as we have the biggest signage salary in Italy. Usually, when we ask something, they're very quick and they give us a complete answer.

The initial setup is easy. However, it depends on what we find in the customer environment. Usually, they can't use automatic tools and need to do many things manually.

We have a team of 25 that can handle deployment and maintenance tasks. There are more than ten people on the delivery team.

The bill we manage usually renews after three years. 

I would rate the solution at a nine out of ten. We've been pleased with its capabilities. 

I'd recommend the solution to other users and companies. We've been please with its capabilities. 

I have certain requirements for our customers, like they want to have visibility over their network, and they don't want multiple solutions for agent patching and protecting the endpoints. My customers want a unified solution that meets the aforementioned requirements.

We use Cynet for deception, and it helps us with our customers.

Deception is one good feature of the solution owing to which there would be no impact on the machines. Hence, I like this feature.

The solution lacks URL filtering. There is a need to have URL filtering in the solution.

My company is the partner for Cynet in India, and I have been working on the latest version of Cynet for over six months.

As for stability, Linux systems sometimes face update issues. I rate the stability of the solution an eight out of ten.

The scalability is good, but compared to other solutions, it requires some more features like URL filtering. Also, it needs more network visibility.

The solution is deployed on the cloud and on-premises. One resource can help the customers with the deployment of the network. They can use different sources like ADA and some third-party tools, and they can deploy more than a thousand systems. They do not need more resources.

We do not require technical support because we have our dedicated technical team for Cynet.

The initial setup is simple and user-friendly.

Regarding the deployment, if we can depend on Windows, then it hardly takes two to three minutes. It's a simple process that consists of inserting a package in Windows. Post that, it will take five to ten minutes, depending upon the customer and other factors.

As for the deployment process, we follow two processes. With manual deployment, you will share the package and then deploy it. The second process is sharing some scripts with an OS like Linux.

The solution is deployed on the cloud and on-premises.

We need one resource in our organization to deploy and maintain the solution. One can use ADA or some third-party tool for over a thousand deployments.

The licensing for Cynet is yearly. The solution pricing depends on the customer, but it is not very expensive.

I will recommend Cynet if someone wants only EDR protection. If they want any visibility over the network, then Cynet does not have enough compatibility with the network. It does not have enough visibility for all the network devices like firewalls and all.

Overall, I would rate the solution an eight out of ten.

I have found the continued support and pretty much all the features to be valuable. They all stand out as being positive. It continues to detect unusual activity when it's supposed to, and so far we haven't had any issues.

It is a very stable and scalable solution.

The price is great for all the features it offers, and the licensing is flexible.

The reporting is a little weak and could be improved. Seeing more of the threat intelligence would be a definite advantage.

The other downside is that Cynet does not use the local time zone. It's based off of Greenwich Mean Time.

In terms of stability, Cynet is very reliable.

We have approximately 109 installed end points, of which about 20 are servers, about 15 to 20 are laptops and mobile devices, and the remainder are primarily Windows-based workstations.

I have worked with other customers or with other people in other institutions that use it, and they've deployed up to 300 within very short periods of time. I've talked to others in much larger, 60,000 end point institutions, and they have had no issues with scalability.

We have worked with technical support on various topics, and they're always very responsive and get the job done within a very short period of time.

The initial setup was very simple. We put it up on over a hundred devices in less than five minutes.

Pricing wise, Cynet seems to be very competitive. The cost is probably lower than that offered by many of its competitors for all the functions and features it offers.

The licensing is very flexible. You can do it yearly, quarterly, or monthly.

Don't be afraid of it. It's a very solid solution. Be sure to take a look at it, compare it to all of the others, and then be careful to compare apples to apples when there are functions and features that it has that others do not.

I'm very happy with this solution and would have to rate it at ten on a scale from one to ten.

It is like an EDR tool. We have its latest version.

It provides good protection from ransomware and malware attacks. It is very good as compared to other products.

If any threat is there, their support is very good. They immediately respond to the users and do a follow-up. They call us and also provide email support.

Its dashboard is not so good. On the dashboard, they don't show the count for client endpoints, which is a failure of this product. This count should be shown on the dashboard. I have 1,000 clients, but I can't see it anywhere on the dashboard.

I have been using this solution for more than a year.

It is stable.

It is scalable. We have more than 1,000 users.

If any threat is there, their support is very good. 

Their regular support is just okay. Their support people are not very technical.

It is pretty easy to install. It took less than 30 seconds.

We do it ourselves. Any person with package and admin rights can do it.

Its licensing is on a monthly basis.

I would recommend this solution. I would rate Cynet a seven out of ten.

This solution covers the endpoint. It protects your files, users, devices, and network significantly better than the other solutions in the market.

We are much less concerned about the new threats of attack that keep evolving and could negatively impact our data and our reputation.  For example the SolarWinds breach of December 2020; we could feel quite comfortable that the IOC's had already been incorporated into the detection and prevention engine.

The most valuable feature is the monitored support behind it. The CyOp's team remains a great partner to protect us and help us feel safer.

There has not been much that I could currently identify as major areas for improvement, experience in the US Market will come because while newer to the US market their support has been very good and the solution solid.

Functions-wise, at present the times for events are not a user's local time, but we assume that will be corrected soon. It would nice to be able to see local time zone capability. 

We have been proactively using Cynet for nine months and are using the current version. It is great to automatically get updated to the most current version without worrying about the implementation process.

It's a very stable solution and has never been down for us.

Cynet is scalable, but for us, we deal with much smaller the product can scale to. We are dealing with 50 to 100 endpoint implementations, but the solution was capable of handling 50,000 to 100,000 and even larger 250,000 plus environments with what appeared to be no issues from our discussions.

The technical support has been awesome and very responsive. We haven't had any issues.

This product is better than Carbon Black and many of the others that we considered, which seemed more limited in what areas of attack that were covered, or compared to SentinelOne there seemed to be greater transparency of information accessible with Cynet360 across the endpoint.

It was the easiest setup you could have wanted. It took maybe ten minutes  for over 100 endpoints and 5 to move devices from detection to prevention methods. 

We worked directly with Cynet and their support was awesome. The implementation was so smooth, that in the time it took for the engineer to explain the install process it had already deployed to hundreds of devices. 

It's a subscription. Our implementation is as a managed service provider. Our billing was flexible.

We did basic reviews of other solutions such as SentinelOne and CarbonBlack, but the CyOps backing for the solution was a game changer all integrated for us. Their expertise and responsiveness remains a highlight still.

I have been doing information security for 35 years and this is a product that I recommend.

I would rate this solution a ten out of ten.

We're still getting to know them, doing the proof of concepts of their product, which we're very happy with. It's an EPP/EDR platform and that's our primary use case. I'm the Chief Information Security Officer and we are customers of Cynet.

The most important thing for us is that the solution can be deployed in autonomous mode, and then it automatically blocks malware threats. On top of that, there is a service behind it with real people and they actually help with threat hunting and detection activities. The platform provides more than your normal EDR platform. Aside from the real people behind the product, it gives visibility on the network, on the file level, on the memory level, and it also does user behavior analysis, with a deception capability as well. It is quite feature-rich as far as I have seen and compared with other solutions on the market. We're enjoying that it has a bit more than the other platforms and it also allows us to discover what vulnerabilities we have on our endpoints as well which is more than you get from a typical EPP/EDR.

They're a young company and very responsive but they probably need to mature in their processes. For example, I think it should be easier to deal with false positives. Part of the issue could be that we deployed very quickly and we still have to organize training and things like that. Maybe when we've done that and we understand the solution better, there won't be that issue with the false positives. 

It's quite a powerful solution but one feature that they could add would be to have more standardized third-party integrations, then it would be an amazing product. This however can still be achieved with the very comprehensive API.

I've been using this solution for less than a year. 

The solution is very stable.

The scalability is amazing. We've had no issues with deploying on our perimeter and the coverage of OS systems is also very impressive. Especially in the Windows world, it can even run on out of date OS's like XP and it runs on Windows 7, Windows 10. It runs on all the server stuff from 2003 to 2019. We've got amazing coverage on our estate. We haven't noticed that there are any performance issues while running this agent. That is in contrast to Carbon Black, for example, which I know gives blue screens on workstations.

The service/technical support is first class.

The initial setup is amazing, it's very easy to deploy. It maybe took a couple of weeks but it could have easily been done in a week. It really is just the deploying agent. Cynet was not the blocking point, it was us because we deployed at holiday time, so some people were not available and their laptops were not available to have the agent deployed on it. 

From what I know of this product at the moment, I would definitely recommend Cynet. The IT world changes very quickly, so there will be other things that I would possibly look at. When we've been running this for a year, I'll look again to see how happy we are and what the competitors are doing. With the experience I have now, I'm pretty happy to recommend it.

I would rate this solution a 9 out of 10.