What I found most valuable from Dell EMC Unity XT is its easy management through its multi-cloud support. They also offer remote support or secure remote services, which I also find valuable. The support they provide their users is very good, and they'll really help whenever you need support.
IT Manager at a consultancy with 1,001-5,000 employees
Easy to manage data storage platform with multi-cloud support; provides good remote support to its users
Pros and Cons
- "Stable data storage platform which promotes ease of management through its multi-cloud support. Remote support provided to users to address issues is very good."
- "This product has some scalability issues. Before you can get support, you have to look for the service tag number on your product which could make it difficult to access support."
What is most valuable?
For how long have I used the solution?
I've been working with Dell EMC Unity XT for six years.
What do I think about the stability of the solution?
This product is stable on production.
What do I think about the scalability of the solution?
Dell EMC Unity XT has some scalability issues which they need to address.
Buyer's Guide
Dell Unity XT
March 2025

Learn what your peers think about Dell Unity XT. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
841,004 professionals have used our research since 2012.
How are customer service and support?
Before you can get support for Dell EMC Unity XT and other Dell EMC products, you have to spend time looking for the service tag number on your product, and this is a process that makes it difficult to access support, but once you gain access, they'll provide you with very good support.
How was the initial setup?
The initial setup for this product was easy and didn't involve any complexity.
What other advice do I have?
Dell EMC Unity XT is being used both in our company and the companies of our customers. We work with our customers, though I'm moving to another company, but I'm still integrating this product, e.g. it's being used in-house.
There is some dependency on the storage side.
We only have two people in the company working on this product.
The price for Dell EMC Unity XT being higher or lower depends on the partner negotiations.
I'm giving Dell EMC Unity XT a rating of 10 out of 10. It's stable and it's a very innovative product.
Disclosure: I am a real user, and this review is based on my own experience and opinions.

Senior Systems Engineer at Midland States Bank
Solid, easy to manage, and improves the efficiency of our reporting environment
Pros and Cons
- "I called about an issue where I couldn't get VVOLs registered. It turns out it is a bug in the code and that there is no information about when it will be fixed. It's just not going to work. I was a little miffed about that."
What is our primary use case?
The primary use case is for our reporting environment, business intelligence and analytics. We run our Oracle and SAS-based applications on it right now. The performance is sufficient and we don't have any complaints about it.
How has it helped my organization?
It runs our business analytics environment, so it improves reporting performance, how they pull data.
What is most valuable?
For our environment just having a solid, running box is really sufficient.
The administration of it is fine. For the most part, it is easy to manage. There is not a lot that you really need to change, there is not that much you really need to do.
What needs improvement?
The Active Directory integration isn't very good, it is kind of limiting. It's okay.
When you get into more advanced storage administration, it's really hard to find that stuff, but those situations are few and far between, so it's not that relevant.
Also, I called about an issue where I couldn't get VVOLs registered. It turns out it is a bug in the code and that there is no information about when it will be fixed. It's just not going to work. I was a little miffed about that, especially getting more into VVOLs with Pure Storage, but it is what it is.
I would like to see better support for VVOLs and a less hokey AD-integrated login. Those are probably the two things that bug me the most.
What do I think about the stability of the solution?
I haven't had any issues with stability.
We did an upgrade not that long ago and that was a little rough. They uploaded the firmware and it seems it was corrupted. When they went to go live with the upgrade process they had to re-download it, which took a while. I didn't have any issues personally but I saw some of the trials that the support and then the engineering teams went through. It made me a little anxious, watching that process.
What do I think about the scalability of the solution?
The scalability is fine. There's not much for me to really say about scalability. Adding disk is really the scalability factor, for right now. We only have two shelves of storage disks so I don't have any concerns about or needs for scalability.
How is customer service and technical support?
Support was responsive.
What was our ROI?
I am not sure we've gotten to the point of getting a return because we've spent three years investing in trying to build out our SAS platform. I'm not sure we're there yet.
What other advice do I have?
Vet out your use case sufficiently, make sure you understand what you are trying to achieve and how you are trying to achieve it. Do your best to leverage the gambit of functionality, as opposed to focusing on one area.
I rate it at eight out of ten. The best would be no issues, no concerns. I can't imagine I'd give anyone a ten, to be honest. To achieve that is pretty hard.
I wouldn't not recommend Unity.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Dell Unity XT
March 2025

Learn what your peers think about Dell Unity XT. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
841,004 professionals have used our research since 2012.
IT Manager at a financial services firm with 1,001-5,000 employees
Same operating system for both file and block, it simplifies everything
Pros and Cons
- "We put the Unity on one of the file servers and the backup performance improved quite a lot."
- "It has the same operating system for both file and block, and it actually simplifies everything. And it's much smaller compared to VNX."
- "Scalability for the 650F is good, but I was expecting a little bit more."
- "We had some issues recently because of a bug in the system. We were presenting LANs to the Unity array but I think it caused a disruption to the host. EMC did acknowledge it and provided an alternative way to do it."
What is our primary use case?
It's a tier-two storage array. The performance is okay.
How has it helped my organization?
The all-flash array and the compression ratio are benefiting us. We still have to migrate a couple of systems. We are still in the process of doing it and we'll know better afterward. But, we've seen some good improvements. For example, we put it on one of the file servers and the backup performance improved quite a lot.
What is most valuable?
It has the same operating system for both file and block, and it actually simplifies everything. It's much smaller compared to VNX.
What needs improvement?
I have just been to one of the briefing sessions, here at the Dell EMC World 2018 conference, and they released a very cool feature, Snapshot replication, which is very interesting. I'm excited about that.
What do I think about the stability of the solution?
Stability seems to be good but we had some issues recently because of a bug in the system. We were presenting LANs to the Unity array but I think it caused a disruption to the host. EMC did acknowledge it and provided an alternative way to do it. We felt that this could have been avoided. It caused downtime to the host on two occasions.
What do I think about the scalability of the solution?
Scalability for the 650F is good, but I was expecting a little bit more than that.
How are customer service and technical support?
Technical support was helpful. I would have appreciated it if it were a lot faster, but we got a resolution for our issue.
Which solution did I use previously and why did I switch?
We come from VNX, and we also have VMAXs.
What other advice do I have?
When selecting a vendor we look at the
- performance
- scalability
- price.
First of all, it should meet the business requirements such as performance, and it should be compatible with all applications. Then we will look at the third factor which is the price.
Regarding advice, it depends on the size of the business. Unity, price per Gig, is actually a good system. In fact, I'm thinking of moving some of the old VMAX arrays to Unity because of the price performance per Gig. If the stability makes sense, then I'm actually going to move it.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Business Development at SG Solutions Ltd
The edge for our customers results from the simplicity and stability of the solution
What is our primary use case?
Most of our customers use it on-premise, 90 percent of our customers use VMware vSphere on top of it, and a little more than half of them use Fibre Channel to connect to the Unity. They use it for most of their workloads.
How has it helped my organization?
Our customers have a competitive edge when compared to the other solutions in the market. Most of our customers don't just look at the value per Gig, they put a great value on the after-sales support and the stability of the appliances.
What is most valuable?
It's the simplicity, and most of all it's backed up by Dell EMC support, which is very valuable.
What needs improvement?
There aren't any improvements that come to mind, none that are obvious. After what I've seen today, here at the Dell EMC World 2018 conference, they pretty much have the next couple of years covered. For example, the current buzzword is the Cloud Tiering Appliance which allows you to tier data from your on-premise to the cloud or on-premise cloud.
What do I think about the stability of the solution?
To me, the stability is impeccable.
What do I think about the scalability of the solution?
Scalability is good.
How is customer service and technical support?
Tech support is very good, very efficient.
How was the initial setup?
Setup is straightforward. Once you do it once, it's a walk in the park.
What other advice do I have?
The backing of the vendor is important. In Dell EMC's case, we know that there is always someone backing us, just in case we get stuck.
A rating out of 10 out of 10 is a bit too much because, obviously, no product is super perfect, but I would rate the unity a good nine. What might make it a 10 is a better price.
I would vouch for this solution, I would definitely say go for it.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
Pre Sales Manager at Datastar
EMC's reputation in storage attracts customers, but the solution lacks features
Pros and Cons
- "VNX used to have some features that Unity still doesn't have. From that perspective, the progress is not that advanced."
What is most valuable?
I think that EMC has a good name in the market. VNX was a great product, and Unity is seen as the natural replacement. Customers see that as an advantage of the Unity.
What needs improvement?
VNX used to have some features that Unity still doesn't have. From that perspective, the progress is not that advanced, at least compared to what customers might expect.
For how long have I used the solution?
One to three years.
What do I think about the stability of the solution?
We hear from our customers that it is stable. The other thing that customers say is that it's easy to manage. But, as I previously said, I think it has some things that are not ready yet and they are being announced for the next releases, such as inline compression and deduplication, IP replication, synchronous replication. VNX used to have these but Unity, not yet so. But we have good feedback about the product.
What do I think about the scalability of the solution?
For our market, in Argentina, Unity is, most of the time, a good product, a big product. It is unlikely our customers would be short of on the number of drives or IOPS with the Unity. We don't have huge enterprises compared to the American market, for example. Unity is enough for our market's scalability. With the biggest products in the Unity line, we cover pretty much every customer and, if not, we start talking about VNX; but only for a couple of the biggest companies in Argentina. We are a small market.
Which solution did I use previously and why did I switch?
Sometimes our customers are switching from an installed base of a competitors' solution, for example, IBM, or HPE. Some are users of VNX and are migrating to Unity.
EMC is the leader in the storage market so our customers see that, of course. Maybe they trust more in Unity than, for example, Compellent, because it is a product that comes from EMC. At least in Argentina, it is seen that way. Maybe Compellent products are good, but Dell's storage name is not the best.
How was the initial setup?
I don't do setups myself. But I've heard that it's standard, it's not that complex. In a couple of weeks, the program is fully configured.
What other advice do I have?
I would rate it a seven out of 10, mostly because of what I mentioned already, the features that aren't ready yet that previous products had. I think it is seen as not that mature. That's why it could be better. Maybe they should have stayed with the VNX until Unity was ready to be the natural replacement, and seen as the next step. I don't think that they can show big improvements in the Unity compared to what the VNX was.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Systems Admin at Farm Bureau Health Plans
Simplifies our structure, replication, and administration
Pros and Cons
- "One of the things that I like the most about it is how they have changed the Unisphere GUI, and how it is now HTML5. It is so easy to use. Also, the array itself is so simple, easy to set up and easy to use, but it still has that great Dell EMC technology behind it."
How has it helped my organization?
We're actually in the first stages of getting it implemented. One of the ways it is really going to help in our organization is that we had to rely on VPLEX to do our replication for X-IO. We're going to be able to take several products out, which, I'm sure, Dell doesn't like too much. But being able to take some of those pieces out is just going to make it simpler for us to administer.
What is most valuable?
One of the things that I like the most about it is how they have changed the Unisphere GUI, and how it is now HTML5. It is so easy to use.
The array itself is so simple, easy to set up and easy to use, but it still has that great Dell EMC technology behind it.
What needs improvement?
I haven't found anything that has jumped out at me that they need to improve on. I have been very impressed with how it has gone out, because we use RecoverPoint in our environment and we're 99 percent VMware. Things just seem to show up, with very minimal setup on our side to get it to work.
For how long have I used the solution?
One to three years.
What do I think about the stability of the solution?
I haven't run across any bugs in it yet, even from the implementation I did previously. We have had it in place in our environment for approximately three months now. I did an upgrade - the project manager wasn't happy that I did it - but the upgrade was very simple. It has performed like it is supposed to.
What do I think about the scalability of the solution?
I think it will meet our needs going forward. I don't think we would ever max out the Unity that we bought, based on our business model.
How are customer service and technical support?
I think the support from Dell EMC has improved greatly from what I received from EMC before they were purchased. They have been very responsive and very helpful.
Which solution did I use previously and why did I switch?
I used to be on the VAR side, so I did an implementation in Texas, and then I went to Farm Bureau Health Plans. They were in the first stages of purchasing Unity to replace VNX, X-IO, and VPLEX.
How was the initial setup?
It is very straightforward. It is like the old Geico commercial: "Even a caveman could do it."
What other advice do I have?
I hardly ever rate anything perfect and best, so I would have to give this is a 9.9 out of 10. Nothing is absolutely perfect, but it's very high up there. I would recommend it to anyone.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
General Director at miromix unitedMiroMIX United
Thoroughly tested and proven over time
Pros and Cons
- "I like that the solution is scalable. The initial setup is not complex. The basic licenses and software are included in the package. he primary advantage is that this product has been thoroughly tested and proven over time. I recommend this product."
- "The product’s pricing should be improved."
What is our primary use case?
We use it for software storage and factory structures for governmental structures, as well as in insurance companies and the financial sector.
What is most valuable?
I like that the solution is scalable.
What needs improvement?
The product’s pricing should be improved.
What do I think about the scalability of the solution?
We have around 40 users for the solution, and the maintenance requires just one engineer.
How are customer service and support?
If any issues arise, you can always contact a professional from Dell. However, we don't have any support problems because it's a great product. Also, we know everything about the product.
How was the initial setup?
The initial setup is not complex. We send two engineers to visit the customer site, install the equipment into the rack cabinet, establish connections, and proceed to install the software. The first one handles the installation, while the other works on connecting everything, including setting up internet cabinets. The entire setup process takes a day or two.
What's my experience with pricing, setup cost, and licensing?
The basic licenses and software are included in the package. If there's a need for additional recovery tools or anything else, you can order them separately. However, normally, all required software and licenses are already included.
What other advice do I have?
I recommend this product. It’s a good product to buy or sell. The primary advantage is that this product has been thoroughly tested and proven over time. You won't encounter unexpected results. It's highly predictable. When making a purchase, you can be 100% sure there won't be any unforeseen issues. Overall, I rate it an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
ESRS works with remote support to remote in and take a look at problems proactively
Pros and Cons
- "It is nice the way ESRS works with remote support, being able to remote in and take a look at problems proactively."
- "It is easy to manage. A lot of the system manages itself."
- "I would like to see more integration with other products."
- "The interface can be a little challenging for someone new."
What is our primary use case?
We primarily use it for backup.
How has it helped my organization?
It is a good backup product.
What is most valuable?
- It is easy to manage. A lot of the system manages itself.
- It is nice the way ESRS works with remote support, being able to remote in and take a look at problems proactively.
What needs improvement?
- I would like to see more integration with other products.
- The interface can be a little challenging for someone new.
For how long have I used the solution?
Less than one year.
What do I think about the stability of the solution?
It is pretty reliable.
What do I think about the scalability of the solution?
You can just add nodes and shelves to it.
How is customer service and technical support?
The remote support is excellent.
We had a case automatically opened last night, and it is being handled.
What other advice do I have?
Dell EMC has been around for a long time. Owning VMware is a big plus.
Most important criteria when selecting a vendor:
- Support long-term
- Longevity
- Cost is always an issue.
Disclosure: I am a real user, and this review is based on my own experience and opinions.

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