Domo Reviews

In the end nothing, but upfront, we were very intrigued by the ability to get four to six complicated reporting tools into one aggregated dashboard.

Unfortunately, no. We never were able to make it work. We were initially promised a one month setup with the four tools of our choice. It took them two months to setup Google Analytics alone, and that merely replicated what we could do.

• Ease of use for clients
• The ability to live up to the promises of its sales staff

We worked with Domo for one year. At no point would I define it as a "solution."

Absolutely. We never were able to get all promised channels plugged into the system.

No issues with stability.

Significantly. When we signed our initial agreement, they told us that we could use it.

They were very responsive, but never actually were able to help us.

I dealt very little with the technical team. However, they were constantly behind on our initial setup.

We had multiple complex internal systems providing our reports. We wanted to get all of our reporting into one place. This turned out not to be feasible.

It was highly complex. They had to connect to the APIs of various systems which was beyond the ability of a layperson to do. Clearly, it was complex for their team given that we only got two of our four promised systems implemented over more than six months. And those took more than two months each.

We worked with the vendor on implementation. We were constantly told that the development team was behind on getting even simple tools like Google Analytics and Omniture implemented. I do not know how much this is a reflection on their entire team, or maybe just specific to our account rep.

It was zero. We paid for a year's contract and made no money from its use.

I can't be specific, but it was well into five figures. It also took up a significant portion of my time, which I value as well.

Domo was really the first tool we looked at because of our complicated internal systems. It turned out that they over-promised and under-delivered.

I've dealt with worse companies that take the money and run. Domo continued to stay involved, it just never got to where they said we were going. The tool has some potential, but - as of two years ago - it was still a long way from fulfilling on the promise.

If you have a very simple implementation and a competent account rep, Domo might work for you - although I think it's an overpriced option to handle that. For our purposes, it proved much more feasible to have an Analytics/JavaScript guru customize GA & Omniture to get multiple data points into the same system.

To un-silo and "liberate" our data. To bring many data sources into one place and then allow many users to interact, blend, transform, and enrich data in their own environment.

Data is much more accessible throughout the organization. Since getting data in a timely manner (i.e. as fast as possible) is so important today, giving the organization a self-service, immediate place to get data as needed and when needed, has really improved the time it takes to make decisions and have the necessary insights. No more waiting for hours for Excel-based reporting.

Using the "cards" which function as preconfigured reports or views. I use many of them simultaneously on an organized page, with filters that allow me to see high-level information as well as subsets across the dataset, in a few clicks. Many Excel-challenged users love to use this product for its simplicity.

The preconfigured apps need to be more relevant to allow one, out of the box, to load data in order to use pre-set reports/views.

Never encountered stability issues.

Scalability has been remarkable, with our options; an endless ability to load datasets of all sizes without concern.

Support is remarkable. They know their stuff and are quick to respond and update. Some issues can take a little longer, especially if they are product improvement/development requests.

Like with any product, there will be a learning curve. With Domo it was simple, once we got the hang of the platform. Additionally, support was always available to help us on the back-end or the front-end, to develop what we were aiming for.

I believe that the investment in Domo was worthwhile because it allowed for the organization to jump in quickly, with little training. There are different plans available based on the requirements and they always look to work with their customers to the best of their ability.

I was not involved with the initial evaluation. We had some of the leading technologists in the field who did that, and Domo made a good impression and won the day.

Be sure to allow yourself some time. In the end, it will prove worthwhile. Try to come up with as many use cases as possible to PoC.

The ease of graphing is a great feature, as it takes the pivot out of pivot tables. This is because once the parameters are set up, the same graphs will continue to be populated based on the new information. Therefore, there is no need to keep creating graphs.

It automatically informs the leadership team with monthly revenue numbers, and drills down who the customers are that contribute the most.

• Creating tables - In the current table feature, all of the line items are just that, line items. Ideally I would like to see tables set up as summaries for each line item category
• Number formats

I've used it for eight months.

8/10.

9/10.

It was straightforward as the IT team knows how to install it remotely.