DX Spectrum Reviews

Our primary use case is alarm monitoring.

What I like best is the configuration management functionality. I can configure a couple of devices at once, and I can certify the device in the configuration on my own, without depending on the vendor.

I have seen that there are some configuration issues with Huawei devices. Huawei devices are not properly supported, and there are incompatibility issues related to certain protocols.

The stability could be improved.

The rate at which our stability issues are resolved could be improved.

I have been using DX Spectrum for three years.

There are issues with any product, but for issues related to DX Spectrum, we receive upgrades. It can take some time, and occasionally we do not achieve the SLA times, but at the end of the day, we are getting our upgrades to the critical issues.

We do plan on continuing to use this product in the future.

We have deployed this monitoring system for an ISP in Sri Lanka, and there are more than 100 users. It is also integrated with a performance monitoring and management system.

The technical support is of lower quality since the acquisition by Broadcom. At this point, we are not satisfied with the technical support. It should definitely be faster.

The initial setup is straightforward, and the upgrade process is also straightforward.

We handle the implementation and deployment ourselves. Three people are enough for deployment and maintenance. The engineers take care of the implementation and overall administration.

I would rate this solution a nine out of ten.

Network monitoring.

It has performed very well, as expected. It allows us to be proactive with any sort of network issues, address the problems before they become critical problems.

Allows us to be proactive.

If we can be proactive, we maintain maximum uptime of our network infrastructure. It allows us to address issues before they take a network down, for example.

HTML5. Right now, it is a very Java driven application. We have lots of issues. If we do have any issues with the front end side of it, it would be Java. Dealing with Java and all the changes that are constantly happening with Java.

Stability is very good.

Scalability has been very good. I've never noticed any issues. I've used the product on a 2000-node network and on a 10,000-node network.

Tech support is very good. I've never had any issues.

We weren't using anything before Spectrum. We needed a product to monitor our network equipment for these type of things.

I'd say it's medium. You need to know how to tailor the product to your environment.

We looked at a couple of different products; I can't remember which ones, exactly.

When we are selecting a vendor, what is important to us are

• stability
• proven background of actually doing it 
• cost to actual functionality.

I would say to seriously take a look at Spectrum. It is a very stable and good product.

The most valuable feature is the detection of minor, major and warning alarms, showing through different colors. Spectrum is not SOI, but it gave the possibility of putting a view, a dashboard, showing servers that were part of a VMware server architecture.

The response detection of an incident was very low, that is, I could work more efficiently and effectively in my incident management. Many times, the customer did not even notice the unavailability of the service.

I did not see the best level of usability.

We used it from August 2014 through May 2016.

I did not encounter stability issues. Even when the client disconnected because of a network problem, there was a change of state that would allow me to do some troubleshooting.

I did not encounter any scalability issues.

The technical support level from Vectra Consulting and Services was highly specialized.

Recently, I opted for an open-source tool, due to the budget constraints of the place where I currently work.

Initial setup was complex because the client's infrastructure was very complex. Besides, we had another supplier that did not pass along complete information to the Spectrum configuration.

I am not aware of the pricing and licensing, since this information was kept by Vectra Consultoria e Serviços or with the client (a public body).

Before choosing this product, we did not evaluate alternatives, but I already knew how to listen.

I would say that if you have the financial budget to get this solution, you would be well taken care of.

There are several features that are valuable:

1. Fault management of different devices from various vendors;
2. Integration with different application from other vendors is supported; and
3. Various features to configure/customize/scale as per business requirements.

1. It has a highly scalable architecture that is designed to ensure accommodation of the growing network setup for our client.
2. The improvised fault management reduces the time to detect faults and to get required teams to address issues by email or ticket.

The documentation of this product is not very easy to understand without any screenshots or application windows.

It's also expensive for the company.

I've used it for five years now.

If prerequisites are followed, there will not be major challenges during deployment.

In case there is/are any problems during deployment, CA has 24x7 support.

If database size is large and any corruption occurs, it takes a considerably large time to fix the issue.

We've had no issues with scalability.

I'd rate customer service 8/10.

I'd rate technical support 8/10.

We did not use a previous solution.

We implemented it through a vendor team. I'd rate them 9/10.

It's worth investing in if monitoring of critical assets is a priority for your organization.

• Root cause analysis
• Configurations management
• Device compatibility features (buit-in, MIBs and device self-certification)

Not from my organization, but for our customers. They managed to monitor their infrastructure at a deeper level, more detailed and technical specific view (NOC-like and NOC-compliant features), and of course at different levels (IT management, IT operational etc.). Also, by integrating with other products like CA Unified Infrastructure Management or CA Service Desk Manager, you can achieve a greater value.

The graphical interface is still designed in an old fashioned way, and they should include some management views in a much more modern manner.

I have been implementing it for three years.

Spectrum is a very stable product. It is a mature product, with a long life time in CA’s portfolio, and even before.

Spectrum is a very scalable product. You can add more than one SpectroServers for balancing and availability.

It's very good, 10/10.

Very good, also for device self-certification, development. There is also a very strong community (actually multiple communities) – 10/10

I have used and implemented the old product, CA Infrastructure Management, which included Spectrum, but also I am implementing CA UIM.

The initial setup is straightforward, and after the initial setup you can start the device discovery. You can configure multiple discovery profiles and schedule them as you please. After discovery, you can see devices and servers in the universe and you can start to manage them.

The configuration is easy, but it depends on the device’s technology. The discovery is very easy to do and the topology view is customizable.

Although Spectrum is an easy to install and have it ready to use product, it is a very complex solution and it can be customized in so many ways. So, for large environments or NOCs I would definitely recommend specialized implement team like from CA’s partners or CA Services.

The other option from CA is CA Unified Infrastructure Management, but it lacks for configuration management feature. It is positioned differently on the market.

I do not know any other product better for NOCs. When you start researching for this kind of solution, you should have prepared a list with all your devices you want to manage, and features you want from this solution. Usually the number and type of the devices is important.

Don't consider this product a service desk product. It is an infrastructure management product with some light features for incident management. Spectrum is great for what it does as a management tool. You can monitor your infrastructure, manage events and alarms as you please (aggregation, alarm suppressing, thresholds, rules, etc.), manage configurations for network devices (depends on the management capabilities of the device), monitor SLAs and other great stuff like these.

• Global deployment for AIG NOC
• Deployment in customer networks, as well as multi-tenant deployment at Affiliated Computer Services (ACS) 
  

The Spectrum tool improved our network assurance levels for our business units. However, the CA Technologies sales team destroyed their relationship with our business units.

• Monitoring
• The dashboard 

It needs better integration with other CA products.

• Ease of administration
• Topology
• Root cause identification
• Design

Our company is sectorized and each area has its role in the process, where the administration and support of the assets are executed by specific areas. However, the operation and NOC 24x7 require quick, visual understanding and with clear alarms to trigger the affected team as soon as possible, minimizing impacts.

I work in a data center with more than 2000 assets to be monitored. We were able to clearly identify the root cause of incidents visually and with specimen alerts with the topology design.

There is room for improvement in the integration with other non-CA tools and databases. With some items that I scored, I have noticed that there have been significant changes in version 10, such as the WebClient.

We have some information collected by proprietary tools and some data stored in applications with our own development and we have difficulties in integrating/importing/exporting data to update and maintain the data.
Regarding the functionality of version 10, even though it is still in the stage of deployment and maturation, we realize the WebClient functionality already attends to much of the need following the occurrences without depending on the implementation of the Java client.

Another improvement I noticed in the new version was the greater capacity of absorbing devices in the same SpectroSERVER, facilitating the administration/maintenance of the tool and reports.

We have used the CA Spectrum solution for about 7 years.

There were no stability issues.

We did not encounter any scalability issues. In version 9, we had to scale up due to the expansion of the assets to be monitored; however, there were no problems. With version 10, we had improvements since it supports more assets in the same Spectrum Server.

Technical Support is essential for monitoring activities. We use it frequently, as well as consulting hours, to identify improvements and best practices.

We tested other tools to see how well they met our needs; however, we did not see satisfactory results, and they had the same functionalities as what we already used.

As we operate in partnership with CA, we have had more input regarding implementations. The greatest difficulty is to understand the topology and to design the best possible way of implementing it to identify the connections.

As I am from the technical area, I do not have much to say about the financial aspects.

The company tested tools to verify functionalities and possible integrations, but has always adopted market tools with a quality standard to be able to provide it as a service in our portfolio. We have been unsuccessful in testing other tools for the features we are looking to serve with CA Spectrum.

Planning is key. Identify the topologies and design to be implemented and rules to be conducted for problem identification and alarms. Ensure that you have good support as a partnership for difficulties.

As a bank, we use CA Spectrum to manage about 400 ATMs and 300 self-service terminals. We monitor this equipment network for alarms and other events. With Spectrum, we can determine how well the equipment is working and what services are available. Many of the issues are related to printing or paper supply.

Spectrum has given us the agility to solve problems faster. We are able to search our infrastructure so that we can isolate the problem and solve it fast. The first thing customers see when they enter the bank lobby is the ATM, so it's important that they be working properly.

The greatest benefit from the most recent release has come from redesigned dashboards. They make it easier for our technicians to discover faults and configure alarms that describe the problem in a clear manner. This allows us to go deeper into the zone or the equipment and isolate the problem. That is a real benefit for us.

I would like to see Spectrum dashboards more oriented in users necessities with an UX point of view. Also, I would like to see a more proactive approach to help managers to predict issues. Today with Spectrum we work in a reactive way where we notice problems after they occur. I would like Spectrum allowing us to prevent problems before they affect our Infrastructure.

We have been using Spectrum for six years.

At first, Spectrum was really difficult to configure properly. Today we are in a mature stage and the stability is really good. I think that the last version was more stable.

Spectrum is able to scale really well. Whenever we add equipment, such as when we open new branches or we replace old equipment with newer technology, we have no problem with scalability.

We work with a CA parner in Argentina called Netnix that helps us with first level support. They help us with the application on a day-to-day basis.

For many years, we used Navios to monitoring our infrastructure. Then, when we started to work with Spectrum, we had some cultural difficulties trying to get used to a new tool and getting the technical people to use it. For a while, we were running Spectrum and Navios at the same time. Today, we only use Spectrum with the ATMs and self-service terminals. There is also a cultural transformation in relation to the digital transformation, so we are working on moving to UIM.

I was not involved in the initial setup. Six years ago, when we first implemented Spectrum, I was in another role. Now, I'm responsible for the IT budget.

Mainly, we work with IBM and CA. They are our two main vendors. The most important criteria in selecting a vendor is the level of integration between the different tools. We work with several CA tools, such as SOI, UIM and APM to give us a total view of our infrastructure.

I think that the applications are great. The most important factor is who is going to be the partner helping you to implement this solution. Choose a good, trustworthy partner. I think that CA Spectrum is a really good tool.