Service and Support
Customer service and support at ExtremeControl receive mixed feedback. Users express satisfaction with available support and value software team updates. Technical issues aren't common, but reaching support via pViewer is possible if needed. For on-premises, support is considered average, while cloud support is rated slightly better. Some users rate support as six to seven out of ten, while others give it a five, citing restrictive upgrade policies that limit straightforward assistance unless upgrades are done.
Deployment
ExtremeControl's initial setup widely varies in complexity. While some find it straightforward and quick, taking around an hour, others note it can take longer, especially in sophisticated environments. On-premises configurations tend to be more complex, potentially requiring seasoned professionals and considerable time. For cloud setups, the process appears more simplified. Many acknowledge the necessity for experienced technical staff, but ease and duration largely depend on the network's intricacy and existing infrastructure.
Scalability
ExtremeControl demonstrates mixed perspectives regarding scalability. Certain organizations find it not scalable for cloud and on-premises environments, while others rate it highly, supporting a substantial number of devices. Several statements emphasize its effectiveness across differing needs, valuing its capabilities positively in scaling efforts. The perception of ExtremeControl's scalability ranges significantly among various users, indicating balanced satisfaction in diverse deployment scenarios.
Stability
ExtremeControl is consistently noted for its stability. Users rate it highly, with scores averaging eight or nine out of ten. Many users affirm its stable functionality, though one manager has yet to observe this firsthand due to project constraints. The majority already utilizing ExtremeControl endorse its stable performance, with no significant issues reported.