Service and Support
FireMon Security Manager's customer service is praised for its excellence, offering free WebEx sessions for training. Technical support is considered responsive and knowledgeable, often rated between 8 to 10. Some users have noted occasional delays in response times and suggested improvements in communication about updates. Users appreciate the assistance from support staff and escalations rarely occur. Overall, the team is helpful, providing prompt solutions and meeting compliance deadlines worldwide.
Deployment
FireMon Security Manager's initial setup is generally easy and straightforward for most users, requiring minimal assistance. Some found the process smooth with VMware, while others needed help with certificates or more advanced configurations. Custom workflows posed challenges due to regulatory complexities. Professional services were valuable for optimization. Overall, users appreciated the simplicity and ease of use, though certain complex configurations and upgrades required additional support or knowledge from FireMon engineers.
Scalability
FireMon Security Manager supports multiple vendors and is generally scalable, able to accommodate increases in devices, users, and log volume without significant issues. Its scalability is influenced by licensing and hardware resources, allowing for expansion as needed. Users have successfully scaled deployments across various environments, though some note potential bottlenecks with specific configurations. It is adaptable to both small and large organizations, supporting extensive scalability options while remaining robust and flexible.
Stability
FireMon Security Manager stability is generally positive with few exceptions. Users report that it's stable, easy to maintain, and has minimal downtime. Some have encountered issues during upgrades or with data collectors, but these were resolved quickly. Occasional problems like server reboots or backup failures are mentioned, yet support effectively addresses these. Many users note enhancements in stability across versions, confirming reliability in different environments.