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reviewer1612950 - PeerSpot reviewer
System Admin at a manufacturing company with 1,001-5,000 employees
Real User
Works efficiently for firewall features and has good stability
Pros and Cons
  • "It provides the best firewall features."
  • "The solution's initial setup process is time-consuming."

What is our primary use case?

We have been using the solution for almost a year.

What is most valuable?

The solution provides the best firewall features.

What needs improvement?

The solution's initial setup process could be better.

For how long have I used the solution?


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Digital Experience Monitoring (DEM)
November 2024
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What do I think about the stability of the solution?

The solution is relatively stable.

How was the initial setup?

The solution's initial setup process is time-consuming.

What other advice do I have?

I rate the solution as an eight.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Javier Jacob Sanchez Partida - PeerSpot reviewer
Infrastructure Engineer at a tech services company with 11-50 employees
Real User
Top 5Leaderboard
A monitoring tool that helps to view client infrastructure
Pros and Cons
  • "The solution helps to see client infrastructure. It has many boxes and blinks green or red when the station goes up or down. We have different domains for the device groups that we monitor."
  • "FortiMonitor needs to improve its alert system."

What is our primary use case?

I use FortiMonitor for monitoring purposes. 

How has it helped my organization?

The solution helps to see client infrastructure. It has many boxes and blinks green or red when the station goes up or down. We have different domains for the device groups that we monitor. 

What is most valuable?

The most valuable feature of the solution is the facility to set up FortiMonitor. 

What needs improvement?

FortiMonitor needs to improve its alert system. 

For how long have I used the solution?

I have been working with the solution for less than a year. 

What do I think about the stability of the solution?

I rate FortiMonitor's stability a nine out of ten. 

What do I think about the scalability of the solution?

I rate the tool's scalability an eight out of ten. 

How are customer service and support?

FortiMonitor has a very good support. 

How would you rate customer service and support?

Positive

How was the initial setup?

The tool's deployment is tricky if you have a complex network system. 

What was our ROI?

The solution is a good investment. 

What other advice do I have?

I rate FortiMonitor an eight out of ten. 

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Digital Experience Monitoring (DEM)
November 2024
Find out what your peers are saying about Fortinet, ControlUp, Riverbed and others in Digital Experience Monitoring (DEM). Updated: November 2024.
816,406 professionals have used our research since 2012.
reviewer2168547 - PeerSpot reviewer
Security coordinator at a tech consulting company with 11-50 employees
Reseller
Top 20
useful monitoring capabilities, scalable, but logs could improve
Pros and Cons
  • "The most valuable feature of FortiMonitor is the overall ability to monitor the health of the environment."
  • "There is room for improvement in the FortiMonitor report. It is not ideal for showcasing to tech customers or managers, especially when trying to display high CPU usage from logins within a specific range of months or the most recent month."

What is our primary use case?

FortiMonitor is an appliance with a distribution of Linux Ubuntu and it is working with the Fortinet cloud. We monitor logs from the Fortinet FortiGate and Fortianalyzer environments. We attempt to achieve efficient utilization of the CPU and memory through logs for troubleshooting.

What is most valuable?

The most valuable feature of FortiMonitor is the overall ability to monitor the health of the environment.

What needs improvement?

There is room for improvement in the FortiMonitor report. It is not ideal for showcasing to tech customers or managers, especially when trying to display high CPU usage from logins within a specific range of months or the most recent month.

The PDF documents are not generated, CSV files need to be exported, and Microsoft Excel needs to be used for filters. The solution is too manual to provide to our customers. 

For how long have I used the solution?

I have used FortiMonitor for approximately within the last 12 months.

What do I think about the scalability of the solution?

There is an additional cost if you want to increase the scalability of the solution. However, it is scalable.

How are customer service and support?

Fortinet has a highly experienced technical team for firewall-related solutions. However, for other more specialized solutions, such as FortiMonitor, there is a lack of adequate staffing to provide timely support when tickets are submitted. Moreover, the team may not possess the required knowledge to offer the necessary assistance, which can result in longer wait times for someone with the appropriate expertise to provide support.

I rate the support from FortiMonitor a seven out of ten.

How would you rate customer service and support?

Neutral

How was the initial setup?

The initial setup of FortiMonitor can be done in two ways. The first way is to try and use an open appliance, but in some environments, it is not possible. It's necessary to collect API to send logs. The documentation is okay enough technically to complete the installation in the customer's environment.

To set up an environment like Hyper V, it is necessary to establish minimum requirements, including CPU cores, memory, and hard disk space. After the machine is powered on, configuring the network interface only requires a few steps. Once the environment is configured, the collector will transmit information to the cloud. It is an easy process overall.

What's my experience with pricing, setup cost, and licensing?

There are additional costs needed for certain functionality, such as scalability.

What other advice do I have?

I rate FortiMonitor a six out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
Download our free Digital Experience Monitoring (DEM) Report and find out what your peers are saying about Fortinet, ControlUp, Riverbed, and more!
Updated: November 2024
Buyer's Guide
Download our free Digital Experience Monitoring (DEM) Report and find out what your peers are saying about Fortinet, ControlUp, Riverbed, and more!