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FortiMonitor Reviews

Vendor: Fortinet
4.0 out of 5
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What is FortiMonitor?

FortiMonitor is a comprehensive, SaaS-based digital experience monitoring (DEM) platform that helps organizations modernize their performance-monitoring tools. It provides visibility into endpoint application performance and digital experience—no matter where the user resides or where the application is hosted.

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Buyer's Guide
Digital Experience Monitoring (DEM)
November 2024
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Helped 816,192 peers since 2012

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FortiMonitor mindshare

Product category:
Digital Experience Monitoring (DEM)
As of November 2024, the mindshare of FortiMonitor in the Digital Experience Monitoring (DEM) category stands at 0.2%, up from 0.1% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Digital Experience Monitoring (DEM)
 
 
Key learnings from peers

Valuable Features

FortiMonitor offers user monitoring to ensure policy compliance, integrates well with Fortinet FortiGate, and provides centralized management. It supports dual-factor authentication, has a user-friendly dashboard, and automates alerts. Users appreciate its informative logs, backup capabilities with UniMas, and traffic monitoring, crucial for preemptive hardware failure detection. Enhancements include easy configuration of multiple devices and real-time traffic monitoring. Alarms notify users of any security breaches, ensuring immediate attention to potential issues.
  • "The product's initial setup phase is easy."
  • "In FortiMonitor, we're linked up with our Netgear, CactusServer, and NOC. It's really valuable because everything's migrating to one dashboard for us system engineers. We can keep an eye on traffic, blocked sites, and the health of our hardware. That last part, about knowing if something's going to fail soon, is super important. It gives us time to sort things out before any big problems happen.As a system engineer, I need to keep tabs on everything – temperature, monitoring systems, and network operations. This data is really handy because it helps me ensure our site runs smoothly, whether it's turning systems on or off. Just last night, there was a system failure, but thanks to real-time monitoring, I quickly identified the problem and got the necessary replacement parts."
  • "With FortiMonitor, you can get all the logs of the traffic information of the destination or the source."

Room for Improvement

FortiMonitor requires improvements in compatibility with Linux and enhancement of dual-factor authentication, which is currently cumbersome. Users find the dashboard and alert system lacking intuitive navigation and clear visuals, and the initial setup could be simplified. Reporting capabilities need enhancements, particularly when generating PDF documents. High CPU usage affects accessibility, and corruption occurs during firmware upgrades. The tool's price is high in Vietnam, and a credential management system and better customization options would be beneficial.
  • "The tool's price in Vietnam is high, making it an area of concern where improvements can be made."
  • "I think the current features are really good for me, nothing else comes to mind right now.Maybe some small improvements could be made in the customization and configuration part of the UI to make it easier or more intuitive. Customizable UI options, like we saw in the demo, could be helpful for everyone. But in our operational environment, having clear health status and system details is crucial for us system engineers. One feature I'd really like to see is a credential management system. It would help us keep track of who's logged in and how many times, which is important due to user restrictions. Sometimes, we need to manage logins more efficiently, like logging off other users to free up credentials. So having a feature like that would be really helpful."
  • "Sometimes, we get corruption when upgrading from firmware to the new generation, causing a lot of issues."

Pricing

FortiMonitor is highly rated and a good solution available at a cheap price. It is cheaper than Palo Alto, making it a preferable choice for those with budget constraints. However, there are additional costs associated with certain functionalities, such as scalability. Despite this, some customers with a large base for Fortinet were able to obtain great discounts due to their buying power. 

  • "The tool's pricing model in Vietnam is a bit high. I rate the product price as an eight out of ten."
  • "Compared to other solutions, FortiMonitor is a very expensive solution."
  • "FortiMonitor's price is very high."

Popular Use Cases

FortiMonitor is employed for end-user monitoring, data leakage detection, and high-level system tracking. Users leverage it for log oversight, resource optimization, and hardware issue alerts. It is integrated with Fortinet systems for efficient use. Features include SNMP metrics customization and template application across various vendors. The dashboard provides insights on traffic, blocked site attempts, and system health. Its utility spans from antivirus alarms to proactive management in diverse IT environments.

Service and Support

FortiMonitor's customer service and support receive mixed ratings. Some users find the team knowledgeable and helpful, rating them highly, while others note staffing shortages and insufficient expertise for timely assistance, leading to longer wait times. Ratings vary from seven to ten out of ten. Many appreciate the local support and warranty extension, which boosts confidence. Despite some challenges, FortiMonitor is frequently described as having good to excellent service overall.

Deployment

Many find FortiMonitor's initial setup simple, yet some say it's time-consuming, especially with complex networks. Installation involves choosing either on-premises or AWS deployment. API integrations and network configuration are essential, with documentation aiding the process. While deploying in AWS, Docker containers are utilized, typically completed in about three hours by one engineer. Often, two personnel are needed for setup and maintenance. Some affirm fast deployment using mobile, benefiting from cloud-based monitoring.

Scalability

FortiMonitor displays strong scalability attributes, with different users expressing ease of expansion. Various organizations effortlessly manage deployments for numerous users and benefit from regional component distribution for redundancy. Some mention additional scalability-related costs. User ratings suggest a positive outlook, with scores around eight or nine out of ten, indicating satisfaction with its ability to accommodate growth. Businesses effectively integrate it into their operations, using it daily for diverse corporate and retail purposes.

Stability

FortiMonitor remains dependable, performing well unless facing network outages. Users rank its stability between six to ten out of ten, highlighting few disruptions with robust vendor support in handling any incidents. Hardware does not exhibit downtime, and there's strong performance integrating with other systems. Interface management requires manual setup to monitor specific connections, yet users maintain satisfaction with its stability.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our Digital Experience Monitoring (DEM) Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
By visitors reading reviews

Top industries

By visitors reading reviews
Computer Software Company
27%
Manufacturing Company
7%
Construction Company
6%
Retailer
5%
Non Profit
5%
Financial Services Firm
5%
Government
5%
Healthcare Company
4%
Educational Organization
4%
Real Estate/Law Firm
4%
University
3%
Outsourcing Company
3%
Comms Service Provider
3%
Media Company
3%
Hospitality Company
2%
Performing Arts
2%
Insurance Company
2%
Logistics Company
2%
Wholesaler/Distributor
1%
Legal Firm
1%
Energy/Utilities Company
1%
Recruiting/Hr Firm
1%
Transportation Company
1%
Consumer Goods Company
1%
Local Government
1%
Security Firm
1%
Aerospace/Defense Firm
1%

Learn more about FortiMonitor

FortiMonitor was previously known as Panopta.

FortiMonitor customers

SONY, GoDaddy, HCL, ING, ARMOR, billboard

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Product Categories

Product Categories
Digital Experience Monitoring (DEM)
Network Monitoring Software
IT Infrastructure Monitoring
IT Alerting and Incident Management