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IT Engineer at Huuuge Games
Real User
Top 20
Useful for multifactor authentication and helps with time-based authentication
Pros and Cons
  • "The solution is simple and similar to Google Authenticator. It follows time-based authentication. We use it for hardware and software in one environment. The tool offers simple and fast authentication for SSL."
  • "Fortinet FortiToken should improve its push notifications."

What is our primary use case?

We use the product for multifactor authentication. 

What is most valuable?

The solution is simple and similar to Google Authenticator. It follows time-based authentication. We use it for hardware and software in one environment. The tool offers simple and fast authentication for SSL. 

What needs improvement?

Fortinet FortiToken should improve its push notifications. 

For how long have I used the solution?

I have been using the product for three years. 

Buyer's Guide
Fortinet FortiToken
November 2024
Learn what your peers think about Fortinet FortiToken. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.

What do I think about the stability of the solution?

I rate the tool's stability a ten out of ten. 

What do I think about the scalability of the solution?

I rate the tool's scalability a ten out of ten. My company has 50 users. 

How are customer service and support?

My experience with Fortinet FortiToken's technical support is good. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

When I compare Fortinet FortiToken to similar products like Google Authenticator, I see differences, especially with Microsoft Authenticator, which also uses push notifications. Google Authenticator is free. 

How was the initial setup?

Fortinet FortiToken's deployment is simple. 

What about the implementation team?

I did the deployment myself. 

What's my experience with pricing, setup cost, and licensing?

I rate the tool's pricing a five out of ten. 

What other advice do I have?

I rate the overall solution a ten out of ten. 

Which deployment model are you using for this solution?

Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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PeerSpot user
JaimeVasquez - PeerSpot reviewer
Commercial Manager at IT-Experience
Reseller
Top 10
Provides security by performing a double authentication for people who work out of the company
Pros and Cons
  • "Fortinet FortiToken provides security and authenticates that the right external people are working with a company's system."
  • "The solution could introduce a mobile application instead of a physical product."

What is our primary use case?

We use Fortinet FortiToken to do a double authentication for people who work out of the company.

What is most valuable?

The most valuable feature of Fortinet FortiToken is security. Some companies have people belonging to other companies working with their core software or main applications. Fortinet FortiToken provides security and authenticates that the right external people are working with a company's system. Since Fortinet FortiToken provides a second authentication mode, it's vital for cybersecurity.

What needs improvement?

The solution could introduce a mobile application instead of a physical product.

How was the initial setup?

The solution’s initial setup is very easy.

What's my experience with pricing, setup cost, and licensing?

On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing a six out of ten.

What other advice do I have?

Fortinet FortiToken has been very reliable for our daily authentication needs. Fortinet FortiToken is a very good product that improves a company's security. I think that every company that has people managing critical information should use the solution.

Overall, I rate Fortinet FortiToken ten out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Buyer's Guide
Fortinet FortiToken
November 2024
Learn what your peers think about Fortinet FortiToken. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.
Owner at Ampec Data Service srl
Real User
Top 20
We like the mobile version
Pros and Cons
  • "We like the mobile FortiToken."
  • "The problem is that our customers create budgets annually based on the figures at the beginning of the fiscal year. Our customers get annoyed when the price is adjusted in the middle of the year. I understand that it's a difficult time, and price increases make sense for hardware devices. However, FortiToken is a software product, so it shouldn't be affected by factors like chip shortages or supply chain issues. Software solutions should have more transparent and predictable pricing."

What is our primary use case?

We use FortiToken to authenticate many of the applications we and our clients use. We use, integrate, and resell the solution.

What is most valuable?

We like the mobile FortiToken. 

For how long have I used the solution?

I have used FortiToken for four or five years.

What do I think about the stability of the solution?

FortiToken is stable.

How are customer service and support?

I rate Fortinet support nine out of 10. We pay for a support contract that entitles us to dedicated resources for our problems. In fact, we are not using basic technical support. With standard support, it can take a while for the engineers to understand the problem. We don't ask frivolous questions. Typically, we have our information ready to make the process smoother. 

How would you rate customer service and support?

Positive

How was the initial setup?

I rate FortiToken 10 out of 10 for ease of setup. The setup time depends on the number. FortiToken is sold in a box of at least five, and it usually takes half an hour or so.

What's my experience with pricing, setup cost, and licensing?

The price isn't an issue for most clients, but they complain that it's increasing each quarter. At the same time, all companies are raising their prices because we're in a dynamic period. 

The problem is that our customers create budgets annually based on the figures at the beginning of the fiscal year. Our customers get annoyed when the price is adjusted in the middle of the year. I understand that it's a difficult time, and price increases make sense for hardware devices. However, FortiToken is a software product, so it shouldn't be affected by factors like chip shortages or supply chain issues. Software solutions should have more transparent and predictable pricing.

What other advice do I have?

I rate FortiToken 10 out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1532622 - PeerSpot reviewer
Electronics Engineering Lab Technician(R&D) at a engineering company with 11-50 employees
Real User
The integrated Fortinet security with the app for easy two-factor authentication is valuable, but instead of typing the code, there should be a push
Pros and Cons
  • "The integrated Fortinet security with the app that allows you to easily do the two-factor authentication is most valuable."
  • "The app could be improved so that you don't have to actually type in the code. It would be great if you can just do a prompt or push similar to the way Duo does."

What is our primary use case?

We are using this solution for administrator access to firewalls. We have its latest version.

How has it helped my organization?

FortiToken is just there to do the administration of the firewalls. For two-factor authentication, we like Duo more.

What is most valuable?

The integrated Fortinet security with the app that allows you to easily do the two-factor authentication is most valuable.

What needs improvement?

The app could be improved so that you don't have to actually type in the code. It would be great if you can just do a prompt or push similar to the way Duo does.

For how long have I used the solution?

We have been using it for three years in our organization.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

It is good. We have a very small use case for it. If I want to roll it out for a larger use case, I don't think it would have any issues. We currently have got only got four firewall administrators who use this solution.

How are customer service and technical support?

I have not interacted with them for FortiToken.

How was the initial setup?

It was straightforward.

What about the implementation team?

I just did it myself.

What was our ROI?

Overall, it has provided an ROI. It is included as part of our firewall license.

What's my experience with pricing, setup cost, and licensing?

It is included as part of our firewall license. 

What other advice do I have?

I would advise others to make sure that they have cellular phones that are company-owned or they have employees who are willing to use their own in order to use it.

I would rate Fortinet FortiToken a six out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1543182 - PeerSpot reviewer
Director at a comms service provider with 51-200 employees
Real User
Mature, stable, and easy to use and deploy
Pros and Cons
  • "Its ease of use is most valuable. It is simple to use and can be deployed out-of-the-box. It is quite a mature product with all the required features."
  • "It needs a lot of coupling with their other Fortinet products. To implement FortiToken, I most probably need to couple it with FortiAuthenticator for full implementation. An RSA token can be used with many devices, whereas Fortinet FortiToken is always linked to only one FortiGate device. If I want to reuse the token across five or six FortiGates, I would have to get the FortiAuthenticator product. I can't use one token to connect to different FortiGates, and I need to get another product to enable this functionality. They should also improve the support for their mobile client. There should be a more detailed roadmap for the operating systems being supported. Some of our users were using an old iOS iPhone, and they were forced to get a newer phone because FortiToken didn't support that version of iOS. Similarly, there may be a version of Android that is not supported, so the users need to change the phone. This was one of the reasons why our deployment took longer."

What is most valuable?

Its ease of use is most valuable. It is simple to use and can be deployed out-of-the-box. It is quite a mature product with all the required features.

What needs improvement?

It needs a lot of coupling with their other Fortinet products. To implement FortiToken, I most probably need to couple it with FortiAuthenticator for full implementation. An RSA token can be used with many devices, whereas Fortinet FortiToken is always linked to only one FortiGate device. If I want to reuse the token across five or six FortiGates, I would have to get the FortiAuthenticator product. I can't use one token to connect to different FortiGates, and I need to get another product to enable this functionality.

They should also improve the support for their mobile client. There should be a more detailed roadmap for the operating systems being supported. Some of our users were using an old iOS iPhone, and they were forced to get a newer phone because FortiToken didn't support that version of iOS. Similarly, there may be a version of Android that is not supported, so the users need to change the phone. This was one of the reasons why our deployment took longer.

For how long have I used the solution?

I have been using this solution for three years.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

It is not scalable because it is attached to one device.

How are customer service and technical support?

Their technical support is quite good. The product itself is quite simple to use, and there have been very few times when I had to call the support. Basically, in the past three years, we didn't log any tickets for support.

Which solution did I use previously and why did I switch?

We have used RSA tokens. Fortinet FortiToken is much easier to use than RSA tokens. In terms of our experience with day-to-day management, it is very good as compared to RSA.

How was the initial setup?

It was quite straightforward. We deployed it for about 500 users, and it took about a month. The deployment is quite fast. You can just get it done within two weeks, but it took time in getting feedback on whether the phones and the OS versions that were being used by our users were supported. It took us longer to iron out all such issues and to get the phones that were supported with this solution.

What other advice do I have?

I would recommend this solution to others, but they need to know what it is used for. Because this is a 2FA, where you implement it will actually matter. If you want to deploy it globally and you have many FortiGates, you would need additional products, such as FortiAuthenticator. If you're deploying it to only a single site and everybody is connecting to that site and using it as a 2FA, it is the right solution. 

I would rate Fortinet FortiToken an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Suraj  Reddy - PeerSpot reviewer
Senior Associate Manager at a tech services company with 501-1,000 employees
Reseller
Top 10
The tool's deployment is easy but pricing needs to be lower for some markets
Pros and Cons
  • "The tool's support is the best."
  • "Fortinet FortiToken could be lower for some markets."

What needs improvement?

Fortinet FortiToken could be lower for some markets. 

For how long have I used the solution?

I have been using the product for two and a half years. 

What do I think about the stability of the solution?

I rate Fortinet FortiToken's stability a nine out of ten. 

What do I think about the scalability of the solution?

I rate the tool's scalability a nine out of ten. 

How are customer service and support?

The tool's support is the best. 

How was the initial setup?

Fortinet FortiToken's deployment is simple. 

What other advice do I have?

I rate the product a ten out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
Team Lead Network IP and Systems at a comms service provider with 1-10 employees
Real User
Fast and easy installation, stable, and doesn't require much maintenance
Pros and Cons
  • "Its ease of installation is most valuable. It took me five minutes, and it was up and running. It didn't take me that long. The installation on the cell phones is pretty simple."
  • "Its reporting should be better. The reporting feature is missing. I don't have any reporting of who has done what, what has failed, and what didn't work."

What is our primary use case?

We are using it for VPN. We have its latest version.

How has it helped my organization?

It has improved the way our organization functions.

What is most valuable?

Its ease of installation is most valuable. It took me five minutes, and it was up and running. It didn't take me that long. The installation on the cell phones is pretty simple.

What needs improvement?

Its reporting should be better. The reporting feature is missing. I don't have any reporting of who has done what, what has failed, and what didn't work. 

For how long have I used the solution?

I have been using this solution for about a year.

What do I think about the stability of the solution?

It is stable. There are no stability issues.

What do I think about the scalability of the solution?

Its scalability is pretty good. We only have 100 to 150 FortiTokens. We're not that big. All people in our organization are using it. It goes from CFO, CEO to the basic call center.

How are customer service and technical support?

We didn't need to use it so far.

Which solution did I use previously and why did I switch?

We do use Cisco Duo for another 2FA solution. We don't really use any other solution now. It is pretty much FortiToken.

How was the initial setup?

It was easy. It took me five minutes, and it was up and running.

What other advice do I have?

If you're looking for a fast installation, easy deployment, and not much maintenance, this is the solution to go for, but the only thing is that it is good for Fortinet. It is not good for anything else.

I would rate Fortinet FortiToken an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Solution Integrator at Computer Services Ltd.
MSP
It's an affordable solution for small and mid-sized companies
Pros and Cons
  • "Bangladesh is a price-sensitive market, and FortiToken is popular because it's more affordable than the Palo Alto and Cisco authentication solutions. Fortinet has a local director for Bangladesh, so they can deliver solutions to customers quickly."
  • "Support is a pain point in Bangladesh because there aren't many experienced Fortinet engineers in this country. It's easier to find one certified in Cisco, Palo Alto, or Juniper."

What is our primary use case?

I'm a solution provider who sells FortiToken and helps customers implement it. Most of my clients use Fortinet solutions like FortiClient VPN and FortiGate firewalls for remote work. They also use FortiToken for authentication. 

What is most valuable?

Bangladesh is a price-sensitive market, and FortiToken is popular because it's more affordable than the Palo Alto and Cisco authentication solutions. Fortinet has a local director for Bangladesh, so they can deliver solutions to customers quickly. 

For how long have I used the solution?

I have sold FortiToken for three years.

What do I think about the stability of the solution?

I rate FortiToken seven out of 10 for stability.

What do I think about the scalability of the solution?

I rate FortiToken eight out of 10 for scalability. It's suitable for mid-sized customers, not large enterprises. 

How are customer service and support?

Support is a pain point in Bangladesh because there aren't many experienced Fortinet engineers in this country. It's easier to find one certified in Cisco, Palo Alto, or Juniper. 

Which solution did I use previously and why did I switch?

Palo Alto is good compared to Fortinet. I like the dashboard better. 

How was the initial setup?

The deployment process is straightforward. I've never had any issues. 

What's my experience with pricing, setup cost, and licensing?

I rate FortiToken seven out of 10 for pricing. 

What other advice do I have?

I rate FortiToken six out of 10. I recommend it for small and medium-sized companies. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
Buyer's Guide
Download our free Fortinet FortiToken Report and get advice and tips from experienced pros sharing their opinions.
Updated: November 2024
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Authentication Systems
Buyer's Guide
Download our free Fortinet FortiToken Report and get advice and tips from experienced pros sharing their opinions.