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Fortinet FortiToken vs UserLock comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Aug 11, 2024
 

Categories and Ranking

Fortinet FortiToken
Ranking in Authentication Systems
4th
Average Rating
8.4
Number of Reviews
25
Ranking in other categories
No ranking in other categories
UserLock
Ranking in Authentication Systems
21st
Average Rating
10.0
Number of Reviews
2
Ranking in other categories
Access Management (21st)
 

Mindshare comparison

As of September 2024, in the Authentication Systems category, the mindshare of Fortinet FortiToken is 9.8%, down from 12.4% compared to the previous year. The mindshare of UserLock is 2.6%, up from 2.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Authentication Systems
 

Featured Reviews

MOHAN SUKUMAR - PeerSpot reviewer
Feb 5, 2024
Offers mobile token-based two-factor authentication (2FA) but management configuration is complex
We had internal authentication systems but not a product-based system from a security company. Most of our previous authentication systems were internal. This is the first one that integrates with network and server equipment, and it can even be implemented for SSL. It's the first security system software we've used. We chose Fortinet FortiToken because it integrates well with our existing Fortinet FortiGate firewall UTM appliance. Since the token is a VM, it doesn't require additional hardware, which would have been an unnecessary expense. In terms of manageability and integration, it seemed like a good fit alongside FortiGate and FortiMail, all from the same Fortinet ecosystem.
Bill H. - PeerSpot reviewer
Apr 8, 2022
Affordable, easy to use, and integrates well with Active Directory
The product and service are already great as it is but if I could add one feature, I guess it would be nice to have another factor of authentication (two additional factors) like your phone and a token for example, for when people forget their phone at home. It’s not that I mind not having two factors, but I do get that question from time to time from some of our users who think it would be really useful. From what I’ve heard, they’re working on it and it should be coming in the next version so that’s great news.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Its ease of use is most valuable. It is simple to use and can be deployed out-of-the-box. It is quite a mature product with all the required features."
"Fortinet FortiToken is used for double factor authentication."
"The token-based authentication is good and modern aspect."
"The initial setup is easy. You receive a QR code via email, scan it, and add it. No complicated procedures involved."
"I love the push-button authentication on FortiToken Mobile. It's also great that the soft token automatically reloads the OTP at intervals, so I always have a fresh code to enter."
"The tool's support is the best."
"The deployment is quick and simple."
"The most valuable feature of the solution is its mobile application. It is particularly beneficial as it eliminates the need for hardware management."
"The most valuable features are two-factor authentication and real-time logon monitoring."
"We mainly implemented UserLock for multi-factor authentication, but the user login insights are also nice."
 

Cons

"I would like to see complete OAuth support. Also, if they can support it from a SaaS (Software as a Service) or cloud platform, that would be great."
"Fortinet FortiToken could be lower for some markets."
"Configuration can be confusing due to the lack of community and context-sensitive help. We've had to rely on technical support, which slows down the setup process."
"Support is a pain point in Bangladesh because there aren't many experienced Fortinet engineers in this country. It's easier to find one certified in Cisco, Palo Alto, or Juniper."
"It needs a lot of coupling with their other Fortinet products. To implement FortiToken, I most probably need to couple it with FortiAuthenticator for full implementation. An RSA token can be used with many devices, whereas Fortinet FortiToken is always linked to only one FortiGate device. If I want to reuse the token across five or six FortiGates, I would have to get the FortiAuthenticator product. I can't use one token to connect to different FortiGates, and I need to get another product to enable this functionality. They should also improve the support for their mobile client. There should be a more detailed roadmap for the operating systems being supported. Some of our users were using an old iOS iPhone, and they were forced to get a newer phone because FortiToken didn't support that version of iOS. Similarly, there may be a version of Android that is not supported, so the users need to change the phone. This was one of the reasons why our deployment took longer."
"I would rate the scalability a seven out of ten. The migration issue definitely brings it down a bit."
"I would like to see if FortiToken can integrate with Office 365 mail to support the same two-factor authentication experience that I have with ESET. With ESET, when a user logs in, they are easily directed to the ESET authentication page, where they are prompted to enter their OTP after supplying their username and password. I understand from support that FortiToken cannot do this with email integration. That's why I opted for ESET."
"The solution comes with two firewalls as a bundle. In that bundle, most of the individual users can be assigned to mobile users. However, in cases of technical difficulties, users may accidentally remove the mobile application. In normal scenarios, we get back to the activation key and assign it again."
"I would like to see UserLock add the ability to automatically create a group policy in Active Directory. That might streamline the setup process."
"The product and service are already great as it is but if I could add one feature, I guess it would be nice to have another factor of authentication (two additional factors) like your phone and a token for example, for when people forget their phone at home."
 

Pricing and Cost Advice

"I would rate the pricing as an eight out of ten. We purchased the solution at a reasonable price in 2019."
"The platform's licensing cost is reasonable for our organization."
"The solution’s pricing is moderate and reasonable."
"It is included as part of our firewall license."
"On a scale of one to ten, where one is the cheapest, and ten is the highest, I rate the pricing an eight."
"Fortinet FortiToken is not an expensive solution."
"From an Indian perspective, it's definitely costlier."
"Although the platform is relatively expensive, it offers significant value. I rate the pricing a nine out of ten."
"You will be hard-pressed to find better pricing."
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Top Industries

By visitors reading reviews
Computer Software Company
19%
Financial Services Firm
7%
Government
7%
University
6%
Government
10%
Computer Software Company
8%
Construction Company
7%
Retailer
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Fortinet FortiToken?
The solution is simple and similar to Google Authenticator. It follows time-based authentication. We use it for hardware and software in one environment. The tool offers simple and fast authenticat...
What needs improvement with Fortinet FortiToken?
The Fortinet FortiToken server doesn't have centralized integration with other Fortinet tools and third-party tools. We also have FortiManager, but FortiToken doesn't integrate with FortiManager. I...
What is your primary use case for Fortinet FortiToken?
We integrate the solution as multi factor authentication for all our security devices and VPN to protect administrative access to them. We are using the solution in the IT sector.
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Overview

 

Sample Customers

Black Gold Regional Schools, Amadeus Hospitality, Jefferson County, Chunghwa Telecom, City of Boroondara, Dimension Data
Barclays, US Department of Justice, National Bank of Kuwait, Turkish Aerospace, New York Albany School District, Regtransfers, University of Kent, Camden City School District, Oklahoma City Public Schools, Bank of Cyprus, Detran-PE: Pernambuco State Traffic Department
Find out what your peers are saying about Fortinet FortiToken vs. UserLock and other solutions. Updated: September 2024.
800,688 professionals have used our research since 2012.