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Fortinet FortiToken vs UserLock comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Aug 11, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Fortinet FortiToken
Ranking in Authentication Systems
3rd
Average Rating
8.4
Reviews Sentiment
7.3
Number of Reviews
29
Ranking in other categories
No ranking in other categories
UserLock
Ranking in Authentication Systems
20th
Average Rating
10.0
Number of Reviews
2
Ranking in other categories
Access Management (25th)
 

Mindshare comparison

As of April 2025, in the Authentication Systems category, the mindshare of Fortinet FortiToken is 6.5%, down from 7.2% compared to the previous year. The mindshare of UserLock is 1.1%, down from 1.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Authentication Systems
 

Featured Reviews

Sachin Vinay - PeerSpot reviewer
Facilitates secure 2FA for admins, facilitates OTP generation, and enhances security
One suggestion is to develop a more user-friendly solution that is cost-effective so that a hardware-based solution can be provided to all users using VPN services or any configuration service requiring confidentiality. This would allow for broader distribution among a larger number of system admins and software engineers, which is currently not feasible with the existing hardware-only approach.
Bill H. - PeerSpot reviewer
Affordable, easy to use, and integrates well with Active Directory
The product and service are already great as it is but if I could add one feature, I guess it would be nice to have another factor of authentication (two additional factors) like your phone and a token for example, for when people forget their phone at home. It’s not that I mind not having two factors, but I do get that question from time to time from some of our users who think it would be really useful. From what I’ve heard, they’re working on it and it should be coming in the next version so that’s great news.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I would rate the overall solution an eight out of ten. The solution is a smart product that anyone can easily access and manage. The solution is a good product for multi-factor authentication and to secure remote authentication in the corporate environment."
"I appreciate that it provides comprehensive security. It is tailored to this specific purpose, and it excels in fulfilling this purpose."
"Stability-wise, I rate the solution a ten out of ten."
"The tool's support is the best."
"Their resolution time is timely, and they provide solutions efficiently."
"Its ease of installation is most valuable. It took me five minutes, and it was up and running. It didn't take me that long. The installation on the cell phones is pretty simple."
"The token-based authentication is good and modern aspect."
"The product provides secure access to our internal server."
"We mainly implemented UserLock for multi-factor authentication, but the user login insights are also nice."
"The most valuable features are two-factor authentication and real-time logon monitoring."
 

Cons

"The solution could be more user-friendly."
"Configuration can be confusing due to the lack of community and context-sensitive help. We've had to rely on technical support, which slows down the setup process."
"The solution comes with two firewalls as a bundle. In that bundle, most of the individual users can be assigned to mobile users. However, in cases of technical difficulties, users may accidentally remove the mobile application. In normal scenarios, we get back to the activation key and assign it again."
"One suggestion is to develop a more user-friendly solution that is cost-effective so that a hardware-based solution can be provided to all users using VPN services or any configuration service requiring confidentiality."
"We can only use the tool with the FortiToken Mobile app."
"The solution could introduce a mobile application instead of a physical product."
"Maybe the price could be improved, and the integration could be better. But the integration is different from the authenticator side."
"I do not have any notes for improvement."
"The product and service are already great as it is but if I could add one feature, I guess it would be nice to have another factor of authentication (two additional factors) like your phone and a token for example, for when people forget their phone at home."
"I would like to see UserLock add the ability to automatically create a group policy in Active Directory. That might streamline the setup process."
 

Pricing and Cost Advice

"Although the platform is relatively expensive, it offers significant value. I rate the pricing a nine out of ten."
"The pricing is not very high, so I'd rate it around six out of ten, where one is high and ten is low."
"On a scale of one to ten, where one is the cheapest, and ten is the highest, I rate the pricing an eight."
"I would rate the pricing as an eight out of ten. We purchased the solution at a reasonable price in 2019."
"Fortinet FortiToken is not an expensive solution."
"The platform's licensing cost is reasonable for our organization."
"Overall, it's cheaper than other solutions. Of course, we evaluated it five years back, and I haven't checked to see its current market position, but one reason we adopted FortiToken is its lower cost of ownership relative to other solutions we evaluated."
"It is included as part of our firewall license."
"You will be hard-pressed to find better pricing."
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Top Industries

By visitors reading reviews
Computer Software Company
18%
Financial Services Firm
7%
Government
7%
University
6%
Government
12%
Manufacturing Company
7%
University
7%
Retailer
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Fortinet FortiToken?
The solution is simple and similar to Google Authenticator. It follows time-based authentication. We use it for hardware and software in one environment. The tool offers simple and fast authenticat...
What is your primary use case for Fortinet FortiToken?
I am using FortiToken for logging into the Fortinet hardware. I have four FortiGate hardware units. I am connected through a simulator on FortiToken.
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Overview

 

Sample Customers

Black Gold Regional Schools, Amadeus Hospitality, Jefferson County, Chunghwa Telecom, City of Boroondara, Dimension Data
Barclays, US Department of Justice, National Bank of Kuwait, Turkish Aerospace, New York Albany School District, Regtransfers, University of Kent, Camden City School District, Oklahoma City Public Schools, Bank of Cyprus, Detran-PE: Pernambuco State Traffic Department
Find out what your peers are saying about Fortinet FortiToken vs. UserLock and other solutions. Updated: April 2025.
848,716 professionals have used our research since 2012.