Try our new research platform with insights from 80,000+ expert users

Fortinet FortiAuthenticator vs UserLock comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Aug 11, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Fortinet FortiAuthenticator
Ranking in Authentication Systems
4th
Average Rating
8.0
Reviews Sentiment
7.0
Number of Reviews
60
Ranking in other categories
Single Sign-On (SSO) (6th), Identity Management (IM) (9th), Multi-Factor Authentication (MFA) (3rd)
UserLock
Ranking in Authentication Systems
20th
Average Rating
10.0
Number of Reviews
2
Ranking in other categories
Access Management (25th)
 

Mindshare comparison

As of March 2025, in the Authentication Systems category, the mindshare of Fortinet FortiAuthenticator is 7.6%, up from 7.6% compared to the previous year. The mindshare of UserLock is 1.2%, down from 1.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Authentication Systems
 

Featured Reviews

Yonas Abebe - PeerSpot reviewer
Integration capabilities simplify authentication and migration challenges need addressing
The integration capabilities of Fortinet FortiAuthenticator are very interesting, as it can be integrated with third-party devices easily and is straightforward to configure. The integration with FortiToken is outstanding, adding a layer of security for authentication. In addition, it can be used by integrating with zero trust single access, enhancing overall security measures.
Bill H. - PeerSpot reviewer
Affordable, easy to use, and integrates well with Active Directory
The product and service are already great as it is but if I could add one feature, I guess it would be nice to have another factor of authentication (two additional factors) like your phone and a token for example, for when people forget their phone at home. It’s not that I mind not having two factors, but I do get that question from time to time from some of our users who think it would be really useful. From what I’ve heard, they’re working on it and it should be coming in the next version so that’s great news.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The product's initial setup phase was easy. It is also easy to deploy."
"The most valuable feature of the solution is RADIUS service and the social network integration feature."
"The logs have great detail that make it easier to evaluate and control the security environment."
"FortiAuthenticator is really good software that integrates very well with Fortinet products."
"Customer service and support are excellent."
"We have a perpetual license for 2FA."
"Intuitive interface and easy to deploy."
"The ease of use is really nice. Using Authenticator, I've been able to actually work better on my authentication due to the fact that I have a single fabric to authenticate control from my firewall and on my access points. Authentication takes place from this area."
"The most valuable features are two-factor authentication and real-time logon monitoring."
"We mainly implemented UserLock for multi-factor authentication, but the user login insights are also nice."
 

Cons

"If you want some other FortiAuthenticator from one site to another site, you should have requirements, but really if you have authentication and directory or another solution, you should change the password of the authenticator between the solution and the directory and other things. So transfer of data and other information should be simpler."
"The solution's command line interface could be improved to provide better support for low-level debugging and advanced configurations."
"The technical support could be improved as some staff lacks the necessary knowledge to assist effectively."
"Initially, we deployed Fortinet FortiAuthenticator on VMware and faced challenges when migrating to an OpenStack environment, which required reconfiguration. I recommend Fortinet make its images migratable between environments."
"Fortinet FortiAuthenticator provides only authentication. It should also enable authorization services"
"The customization capability of Fortinet FortiAuthenticator is not very flexible."
"There are some protocols, such as SHA and SHA-2, that are not supported."
"The integration with other products, for example, some SAML authentications, would make it more flexible."
"The product and service are already great as it is but if I could add one feature, I guess it would be nice to have another factor of authentication (two additional factors) like your phone and a token for example, for when people forget their phone at home."
"I would like to see UserLock add the ability to automatically create a group policy in Active Directory. That might streamline the setup process."
 

Pricing and Cost Advice

"Between paying them to help with the configuration, the box itself, and the support, it came to like $12,500, including a three-year service agreement."
"You can pay as you go with them. You purchase a base license and add to it as needed."
"The platform provides a user-based pricing model rather than a subscription pricing model."
"It costs more to license the high-availability option."
"I rate the product price as two or three on a one-to-ten scale, where one is expensive, and ten is cheap."
"The price seems okay. It's not that expensive compared to other authenticators."
"On a scale of one to ten, where one is a high price and ten is a low price, I rate the pricing a seven."
"FAC is an affordable solution for Middle Range (200E/400E) and also needs a package of mobility agents (2,000) perpetual."
"You will be hard-pressed to find better pricing."
report
Use our free recommendation engine to learn which Authentication Systems solutions are best for your needs.
842,388 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
17%
Comms Service Provider
9%
Government
8%
Financial Services Firm
8%
Government
11%
Manufacturing Company
8%
Retailer
7%
Construction Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Fortinet FortiAuthenticator?
Fortinet FortiAuthenticator is not overly expensive compared to other Fortinet subscriptions. However, it would be beneficial if the licensing allowed for more flexibility to cover additional users.
What needs improvement with Fortinet FortiAuthenticator?
Initially, we deployed Fortinet FortiAuthenticator on VMware and faced challenges when migrating to an OpenStack environment, which required reconfiguration. I recommend Fortinet make its images mi...
Ask a question
Earn 20 points
 

Also Known As

FortiAuthenticator
No data available
 

Overview

 

Sample Customers

Black Gold Regional Schools, Amadeus Hospitality, Jefferson County, Chunghwa Telecom, City of Boroondara, Dimension Data
Barclays, US Department of Justice, National Bank of Kuwait, Turkish Aerospace, New York Albany School District, Regtransfers, University of Kent, Camden City School District, Oklahoma City Public Schools, Bank of Cyprus, Detran-PE: Pernambuco State Traffic Department
Find out what your peers are saying about Fortinet FortiAuthenticator vs. UserLock and other solutions. Updated: March 2025.
842,388 professionals have used our research since 2012.