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Fortinet FortiAuthenticator vs UserLock comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Aug 11, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Fortinet FortiAuthenticator
Ranking in Authentication Systems
4th
Average Rating
8.0
Reviews Sentiment
7.0
Number of Reviews
60
Ranking in other categories
Single Sign-On (SSO) (6th), Identity Management (IM) (9th), Multi-Factor Authentication (MFA) (3rd)
UserLock
Ranking in Authentication Systems
20th
Average Rating
10.0
Number of Reviews
2
Ranking in other categories
Access Management (25th)
 

Mindshare comparison

As of April 2025, in the Authentication Systems category, the mindshare of Fortinet FortiAuthenticator is 7.6%, up from 7.4% compared to the previous year. The mindshare of UserLock is 1.1%, down from 1.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Authentication Systems
 

Featured Reviews

Yonas Abebe - PeerSpot reviewer
Integration capabilities simplify authentication and migration challenges need addressing
The integration capabilities of Fortinet FortiAuthenticator are very interesting, as it can be integrated with third-party devices easily and is straightforward to configure. The integration with FortiToken is outstanding, adding a layer of security for authentication. In addition, it can be used by integrating with zero trust single access, enhancing overall security measures.
Bill H. - PeerSpot reviewer
Affordable, easy to use, and integrates well with Active Directory
The product and service are already great as it is but if I could add one feature, I guess it would be nice to have another factor of authentication (two additional factors) like your phone and a token for example, for when people forget their phone at home. It’s not that I mind not having two factors, but I do get that question from time to time from some of our users who think it would be really useful. From what I’ve heard, they’re working on it and it should be coming in the next version so that’s great news.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The tool's most valuable features are push notifications and integration with the FortiGate firewall. Push notifications provide an instant acceptance mechanism. When customers try to access SSL VPN, the solution sends a push notification to their mobile phone, and they can easily approve the access. The integration with FortiGate firewall is very easy if our customers use FortiGate for their firewall."
"The product’s most valuable feature is integration with FortiGate, FortiToken, FortiTalk, and multi-factor authentication."
"Fulfilled our requirement at a good price."
"We use this product for SSL two-factor authentication and FortiToken management."
"The first valuable feature is being able to see everything on one platform. This includes logs and authentication failure."
"The solution's most valuable aspect is that it easy to install. The user experience is very good."
"The most valuable feature is the flexibility in using the SMS messages."
"The most valuable features of Fortinet FortiAuthenticator are easy to configure, secure, and the application has good performance."
"We mainly implemented UserLock for multi-factor authentication, but the user login insights are also nice."
"The most valuable features are two-factor authentication and real-time logon monitoring."
 

Cons

"Fortinet FortiAuthenticator's initial setup process could be easier."
"It does the job I paid for, but the graphical interface could be improved."
"I would like to see more support from Fortinet with tech support people who have as much expertise on the authenticator as they do on their firewalls."
"The stability of Fortinet FortiAuthenticator is rated as six out of ten, indicating some instability issues."
"We've had some issues with integration."
"FortiAuthenticator's interface could be better."
"It would be helpful to receive a code by yourself for authentication instead of it registered to a phone."
"There are some protocols, such as SHA and SHA-2, that are not supported."
"The product and service are already great as it is but if I could add one feature, I guess it would be nice to have another factor of authentication (two additional factors) like your phone and a token for example, for when people forget their phone at home."
"I would like to see UserLock add the ability to automatically create a group policy in Active Directory. That might streamline the setup process."
 

Pricing and Cost Advice

"I would start off with a VM including the base license and scale according to the number of users you need to authenticate."
"The product could be more competitively priced."
"When we buy the Fortinet FortiAuthenticator device there is a comparison between price and security."
"We pay for licensing on a yearly basis."
"The customers need to pay for licenses, and some pay on a yearly basis while others pay on a three-yearly or five-yearly basis. Also, it is not an expensive solution."
"Between paying them to help with the configuration, the box itself, and the support, it came to like $12,500, including a three-year service agreement."
"The product has affordable pricing compared to other vendors."
"The platform provides a user-based pricing model rather than a subscription pricing model."
"You will be hard-pressed to find better pricing."
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Top Industries

By visitors reading reviews
Computer Software Company
17%
Comms Service Provider
9%
Government
8%
Financial Services Firm
8%
Government
11%
Manufacturing Company
7%
Retailer
7%
University
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Fortinet FortiAuthenticator?
Fortinet FortiAuthenticator is not overly expensive compared to other Fortinet subscriptions. However, it would be beneficial if the licensing allowed for more flexibility to cover additional users.
What needs improvement with Fortinet FortiAuthenticator?
Initially, we deployed Fortinet FortiAuthenticator on VMware and faced challenges when migrating to an OpenStack environment, which required reconfiguration. I recommend Fortinet make its images mi...
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Also Known As

FortiAuthenticator
No data available
 

Overview

 

Sample Customers

Black Gold Regional Schools, Amadeus Hospitality, Jefferson County, Chunghwa Telecom, City of Boroondara, Dimension Data
Barclays, US Department of Justice, National Bank of Kuwait, Turkish Aerospace, New York Albany School District, Regtransfers, University of Kent, Camden City School District, Oklahoma City Public Schools, Bank of Cyprus, Detran-PE: Pernambuco State Traffic Department
Find out what your peers are saying about Fortinet FortiAuthenticator vs. UserLock and other solutions. Updated: April 2025.
847,862 professionals have used our research since 2012.