I mainly use HCL notes for email communication purposes.
Associate Manager at a consultancy with self employed
Stable alternative to MS Outlook
Pros and Cons
- "HCL Notes is stable most of the time."
- "The loading time can be excessive."
What is our primary use case?
What needs improvement?
The loading time can be excessive. In the next release, I would like HCL Notes to have a feature like Microsoft Teams built into the platform.
For how long have I used the solution?
I've been using HCL Notes for three months.
What do I think about the stability of the solution?
HCL Notes is stable most of the time.
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HCL Notes
October 2024
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What other advice do I have?
I would give HCL Notes a rating of eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT Director with 51-200 employees
Easy setup and good tech support
Pros and Cons
- "The initial setup was easy for me."
- "The interface could be more user-friendly. Some additional trainings could be added as well."
What is most valuable?
It is easy to manage. We have experience with HCL Notes, that is why we prefer it. I personally have 20 years of experience using it.
What needs improvement?
The interface could be more user-friendly. Some additional trainings could be added as well.
For how long have I used the solution?
I have been using HCL Notes since 2004.
What do I think about the stability of the solution?
HCL Notes is stable.
What do I think about the scalability of the solution?
HCL Notes is scalable.
How are customer service and support?
The tech support is good. If we run into any issues, we contact the HCL Notes sales support and that has been OK for us so far.
How was the initial setup?
The initial setup was easy for me.
What's my experience with pricing, setup cost, and licensing?
The price tag is not small, but it is appropriate. It is reasonable.
What other advice do I have?
I would recommend this product.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
Buyer's Guide
HCL Notes
October 2024
Learn what your peers think about HCL Notes. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
814,649 professionals have used our research since 2012.
Diretor at MASTERDOM
Beneficial migration applications, stable, and good support
Pros and Cons
- "The solution is practical, good interface, and performs well."
- "The solution could improve by adding some more features."
What is most valuable?
The solution is practical, good interface, and performs well.
The usability of the old applications to the new version of the client is very good. The migration is very good for some legacy applications.
What needs improvement?
The solution could improve by adding some more features.
For how long have I used the solution?
I have been using I rate HCL Notes for approximately 30 years.
What do I think about the stability of the solution?
I have found HCL Notes to be stable.
What do I think about the scalability of the solution?
The solution is scalable.
In my company, we have 20 people using the solution and our customers have approximately 20,000.
How are customer service and support?
The technical support is very good.
What about the implementation team?
We have 10 people that do the implementation of the solution.
What's my experience with pricing, setup cost, and licensing?
We pay annually for the use of the solution.
What other advice do I have?
I rate HCL Notes a nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Solution Architect for New Products and Services at a comms service provider with 1,001-5,000 employees
It is a platform for making groupware applications that are natively integrated with email.
What is most valuable?
Lotus Domino is an excellent platform for making groupware applications that are natively integrated with email.
It gives you the flexibility to publish applications in the web with practically no effort if you use some of the templates provided.
The security (private key / public key) is very strong.
You have a lot of predesigned templates for doing workflow applications.
How has it helped my organization?
We used Lotus Domino / Lotus Notes a lot few years ago for:
- Corporate politics and procedures
- Corporate phone book
- Workflow applications for authorization (vacations, travel expenses, refunds, etc)
We created some excellent applications for managing our enterprise / corporate procedures. Before the BPMS tools were created, we created some applications to manage our corporate workflows.
Using Lotus Notes, we had to solve some issues because Lotus Notes is a document-oriented database and not a relational database. At the beginning, we had to solve some performance issues.
First, we had to develop a standard to document our corporate processes. We used Microsoft Visio to do the documentation and a proprietary standard (before the BPMN standard was established).
As soon as we solved the issue of the standard, we wanted to cover in detail the business requirements and time to market requested by the enterprise, so we developed a flexible application that let the developers to configure instead of programming the workflows.
We created a catalog for adding roles, people, activities, processes, fields by role, among other information, so we were able to configure a new workflow in days, not in weeks.
With this template, we created the main corporate processes, for example, the presales process and the installation processes for the corporate, government and IT market.
We were also able to copy the template created to use this application for other kind of workflows.
It took almost 15 years of work to have this template customized to fill the needs of the enterprise and the aggressive time to market needed in telecom companies.
What needs improvement?
The problem with Lotus Domino is that there are no new versions of the product. The last version that I know is 9.x.
For how long have I used the solution?
20 years (since 1997)
What was my experience with deployment of the solution?
Practically no deployment issues.
What do I think about the stability of the solution?
Because the Lotus Notes database is a documental database, there are some stability issues if the database grows a lot. I think that you can avoid this issue if you send the information to a database or Split the database in files no longer than 4 GB to have better performance.
What do I think about the scalability of the solution?
I have not encountered any scalability issues.; it's a very scalable solution (as a platform).
How are customer service and technical support?
Customer Service:
Customer service is 8/10.
Technical Support:Technical support is 8/10.
Which solution did I use previously and why did I switch?
We are currently using the Office 365 solution; it has the advantage that now it's in the cloud and it can be accessed from any place.
How was the initial setup?
Initial setup was complex; you have to have some technical expertise to implement the solution.
What about the implementation team?
An in-house team implemented it.
What's my experience with pricing, setup cost, and licensing?
I am not sure if IBM is still selling this product.
Talking about the support, I think that it is average; it is not the cheapest solution.
Which other solutions did I evaluate?
Before choosing, we also evaluated Office 365 for businesses (Exchange).
What other advice do I have?
Review the roadmap with IBM before trying to implement this solution, because I think that IBM is not investing in new versions and there's no roadmap.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
SAP Delivery Manager at a tech services company with 5,001-10,000 employees
Reliable, priced well, and has good support
Pros and Cons
- "The most valuable feature is the UI."
- "I would like to see integration with other solutions."
What is our primary use case?
We are using this solution in our company.
What is most valuable?
The most valuable feature is the UI.
What needs improvement?
I would like to see integration with other solutions.
For how long have I used the solution?
I have been working with HCL Notes for ten years.
We are using version 10.1.
What do I think about the stability of the solution?
HCL Notes is a stable product.
What do I think about the scalability of the solution?
We have more than 10,000 people in our company who using this solution.
How are customer service and technical support?
Technical support is good.
Which solution did I use previously and why did I switch?
We did not work with similar products prior to HCL Notes.
How was the initial setup?
The initial setup was straightforward. It is easy.
We have approximately 30 people to maintain this solution.
What's my experience with pricing, setup cost, and licensing?
The price is reasonable.
What other advice do I have?
I would recommend this product to others who are interested in implementing it.
We have been customers for more than 20 years.
In summary, this is a good product but there are always some areas for improvement.
I would rate HCL Notes an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Technical Supoort Engineer L2 at a tech services company with 1,001-5,000 employees
Offers great security features; GUI and replication could be improved
Pros and Cons
- "The solution provides great security."
- "GUI and replication can be improved."
What is our primary use case?
We primarily use this solution as a CRM. We are customers of HCL Notes.
What is most valuable?
Security is the most valuable feature, better than you get in 365. It's a great system.
What needs improvement?
GUI, the graphic user interface, could be improved as well as replication.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
This is a scalable solution, we have 1,250 users in the company.
How are customer service and technical support?
I'm satisfied with the technical support.
What other advice do I have?
I rate this solution a seven out of 10.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Updated: October 2024
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