HCL Notes and Zoho Mail compete in the collaboration and email service category. Zoho Mail seems to have the upper hand due to its modern features and comprehensive integrations.
Features: HCL Notes offers strong security with robust encryption, backward compatibility, and excellent integration capabilities. It allows seamless operation of decades-old applications and supports document sharing efficiently. Zoho Mail provides robust security, cloud storage integration, and collaboration tools with features like email sharing and integration with other Zoho applications for a broad productivity solution.
Room for Improvement: HCL Notes has an outdated interface, sluggish performance, and non-intuitive user experience, requiring improved UI and integration. Zoho Mail needs better integration with third-party applications and enhancements in its occasionally unresponsive user interface. Increasing support materials such as video tutorials could aid new users.
Ease of Deployment and Customer Service: HCL Notes offers deployment flexibility via on-premises and hybrid cloud options, coupled with high-quality, responsive customer service. Zoho Mail focuses on public and private cloud deployment, offering satisfactory customer service and ease of deployment, noted for its cloud functionality.
Pricing and ROI: HCL Notes provides competitive pricing with a licensing model that supports cost control and delivers significant ROI over time. Its integrated security and competitive hiring costs contribute to low application development expenses. Zoho Mail is distinguished by its affordability and cost efficiency, with pricing models accessible for startups and enterprises, offering a solid ROI through its comprehensive suite of applications.
Once Notes is running, it performs reliably without issues.
I would rate HCL technical support as eight out of ten.
When downloading Zoho Mail CRM, an assistant connects with you for any support needed, providing an end-to-end process that strengthens customer experience.
Sometimes I get stuck on API integrations and other issues, and they guide me and take additional sessions to resolve the problems.
Sometimes Zoho Mail has fast response times, while at other times they don't.
The scalability of the product is really good.
Initially, it wasn't very effective, but over time it has improved and become a preferred choice for employers using CRM.
I think HCL can make its product better by being more visible on the market because most companies don't support or use HCL anymore.
It could be modernized by the development team.
Considering how WhatsApp backup automatically goes to Google by default, Zoho Mail could develop similar functionality.
We currently only have the ability to add users to groups, but some admins need to organize users in organizational units and apply security policies or other configurations based on these units.
I would like to see the functionality where a client or recipient can indicate their willingness to give feedback on the emails sent to them, as it could enhance the intelligence behind the response management.
Zoho Mail is economical compared to Microsoft and Google Workspace.
I find the pricing to be reasonable but recognize it can vary based on corporate economic conditions.
We use HCL Notes for its offline capabilities, including the ability to work offline.
The interconnectivity between these applications makes it particularly useful.
The main benefits that Zoho Mail brings include the ability to send large and secure mails.
It fits small and medium businesses who don't want many features and prefer a reasonable price.
| Product | Market Share (%) |
|---|---|
| Zoho Mail | 5.5% |
| HCL Notes | 3.4% |
| Other | 91.1% |
| Company Size | Count |
|---|---|
| Small Business | 11 |
| Midsize Enterprise | 1 |
| Large Enterprise | 9 |
| Company Size | Count |
|---|---|
| Small Business | 11 |
| Midsize Enterprise | 1 |
| Large Enterprise | 3 |
HCL Notes is a secure on-premises email client that allows teams access to email, calendar, and contact management capabilities. The solution integrates other collaboration tools seamlessly along with HCL Domino business applications, into a single workspace. HCL Notes is most commonly used in corporate environments for email, but can also be used to create websites, custom applications and business workflows, discussion groups, and document libraries. In addition, the solution enhances user experiences, helps internal teams collaborate with internal and external stakeholders, and streamline communication management operations.
HCL Notes is available for Windows, Apple iOS, and Android.
HCL Notes Features
HCL Notes has many valuable key features. Some of the most useful ones include:
HCL Notes Benefits
Some of the benefits of using HCL Notes include:
Reviews from Real Users
Below are some reviews and helpful feedback written by HCL Notes users.
An Administration & Technical Director at a tech services company says, "Its security is absolutely stratospheric. In an application, you can lock down to field-level security. For example, I could log in and see a field in an HR database with salaries. When you log in, you see exactly the same database, but the field with the salary just isn't there. So, you can literally have field-level security on it, and you can also have secure encryption. For example, I could give you that database allowing you to see the salary, but a calculation that shows how much they get per month in another field is encrypted. So, you won't be able to see that because you don't have the encryption key. You can implement high-level security very simply."
PeerSpot user Bogdan C., Kierownik Biura Informatyki at an insurance company, mentions, “The most valuable feature is the access that it provides to documents. This offers us an easy way to make changes.”
Marcos S., Diretor at MASTERDOM, comments, “The solution is practical, good interface, and performs well. The usability of the old applications to the new version of the client is very good. The migration is very good for some legacy applications.”
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