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HCL Notes vs Microsoft Exchange comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

HCL Notes
Ranking in Email Applications
9th
Average Rating
7.6
Number of Reviews
16
Ranking in other categories
No ranking in other categories
Microsoft Exchange
Ranking in Email Applications
3rd
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
91
Ranking in other categories
Wireless Email (1st), File Archiving (3rd)
 

Mindshare comparison

As of January 2025, in the Email Applications category, the mindshare of HCL Notes is 3.1%, down from 3.6% compared to the previous year. The mindshare of Microsoft Exchange is 11.3%, down from 13.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Email Applications
 

Featured Reviews

Chiheb Charmiti - PeerSpot reviewer
Accessible from any device, good support, and works very well for emails, document sharing, and workflows
What I like about this solution is that you can use it for mailing, as a client for email, and you can also use it for workflows. So, you can easily develop applications. Even people who haven't got great IT skills can develop some basic applications to use in the company, especially a workflow application. So, it is for mailing and for applications, which is a great thing about HCL Notes. It is very good for managing and sharing documents on the network or inside the company. It works very well for sharing documents. It is one of the best products in the world for workflow applications. It works very well for workflows or decisional processes where a task needs to be first approved by someone. After that, the task moves to the next or final stage where another person approves it with some notes or attached documents. People who are on the move outside the company but need to interact with the database of the company can do some tasks in the HCL Notes application offline. When they have connectivity, the information is updated or replicated in real-time. They can install the application on different devices. They can use it on mobile phones or iPad.
Hesham Hussain - PeerSpot reviewer
A good solution for large enterprises, but is expensive when compared to other solutions
Regarding the decision of increasing the number of users, it depends on the organization's choice, whether to opt for CapEx or OpEx. Both options involve expenses over the years. Building an in-house Exchange solution requires investing in hardware, storage, connectivity, and administrative resources. Office 365 shifts the budget solely to OpEx as a subscription service. Scalability is another factor. Starting a new company favors Office 365 due to cost efficiency. As the organization grows, the choice depends on available resources and technical expertise. An internal Exchange setup is feasible with skilled engineers, while Office 365 suits those lacking in-house resources.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Its security is absolutely stratospheric. In an application, you can lock down to field-level security. For example, I could log in and see a field in an HR database with salaries. When you log in, you see exactly the same database, but the field with the salary just isn't there. So, you can literally have field-level security on it, and you can also have secure encryption. For example, I could give you that database allowing you to see the salary, but a calculation that shows how much they get per month in another field is encrypted. So, you won't be able to see that because you don't have the encryption key. You can implement high-level security very simply."
"It is easy to integrate the product with other services."
"The security and performance of the solution are good even though our platform is variable, except for the mail services."
"Notes is a perfectly adequate front end. It's clear and straightforward."
"The product is very stable and scalable."
"The solution is practical, good interface, and performs well."
"The most valuable feature is the UI."
"The most valuable feature is security. It's very easy to manage security on records, views, and tables."
"It integrates well with calendar, scheduling, etc. It's easy for employees to make meetings and plan their agendas."
"On-premises Microsoft Exchange is good because it protects data privacy."
"This solution handles all of our primary functionality including email, message delivery, message archiving and calendars."
"The latest versions have gotten much better about balancing the load on the backend."
"The integration of Microsoft Exchange with other tools allows for seamless collaboration and increased productivity within teams."
"What I love about Microsoft Exchange is the good integration since 2013, particularly its integration with the calendar and other software such as Zoom, TeamViewer, AnyDesk, etc."
"We have found it to be a stable solution. It is scalable and easy to install."
"Internal communication stability within Exchange is ensured by the stability of the internal network which is guaranteed by default."
 

Cons

"Notes needs a major upgrade for the UI."
"Some people complain that they want something more modern and jazzy."
"The only improvement that we're planning to do is that all our applications are still designed in the layout and format of Notes version 4, and our plan over the coming years is to modernize their look. One of the things they're developing or considering deploying is a program to automatically upgrade the look and feel of databases. If they deploy that, that will be revolutionary. In other words, we decide on a corporate look and feel for our database and press a button. We've probably got 50 different applications in Notes, and it would just go through the whole lot and upgrade all of them to look the same."
"Web support is very old and needs an upgrade. We can handle a different password for the client to access the mail services, compared to the web services. We need to implement many other components to get access to the web access. There could be a feature to interpret if the web access is available from any end-user equipment."
"I love this product. I have used it for many years, and I have been a developer for it. If anything, it can be faster in the client version. The client version is a little bit hard. It is not fast. This is the only problem I see. Otherwise, it is a very good product."
"The performance was terrible because we have a very large database with around three million records, including attachments and scanned comments. It was slow, and integrating new technologies or designs was also slow."
"GUI and replication can be improved."
"There is a chat component but it does not work properly."
"From a reliability perspective, they need to improve the search engine, it is not very powerful."
"It's not always the finest solution in terms of integration with products that are not from Microsoft. It integrates very well with Microsoft products but not with third-party products."
"I would like to see the search capability of the Outlook client improved"
"We are not able to use Microsoft Teams due to connection issues. Thus, the product integration with Teams could be improved."
"When we started using Exchange on the cloud, we had a lot of initial problems relating to our main database and we also experienced issues with the accidental deletion of inboxes, amongst other things. In fact, many of the files we had moved to the cloud had disappeared. There also seems to be a problem with the retention of information."
"An improvement would be to combine Exchange and Teams so that emails, calls, and chats can be integrated into one window."
"They keep making all these changes, and our system was down for four or five days. They finally got it up, but there are still lots of quirks."
"The security features could be improved. There should be a better policy management system."
 

Pricing and Cost Advice

"The solution is expensive. There are many components or features which make the price very high."
"The price is reasonable."
"I don't remember how much we paid when we first bought the Domino license, but now, we pay only for the passport. For 30 client licenses, we pay about $1,500 per year, and we don't consider it very expensive for the quality of the product. In our case, we need 30 client licenses. So, we buy 30 client licenses independently of the server. It is very easy for us to choose and maintain this kind of license and get the passport advantage."
"It is far cheaper to license. It is a third of the cost of our Microsoft license for 10 times the amount of usage. Developing applications cost a fraction of anything else. There are two reasons for that. First of all, applications are very fast to build. All the security is already built into the platform, so you don't have to worry about security at all. The other thing is that because fewer people use it than, for example, Microsoft SharePoint, the salary commanded by programmers is slightly lower. So, it is not only faster; you also get cheaper programmers. So, you really win-win-win on it."
"It was reasonably priced, but the product itself was not worth the cost."
"We pay licensing fees on a yearly basis."
"We pay annually for the use of the solution."
"I rate Microsoft Exchange's pricing a six out of ten."
"Microsoft doesn't have a unit price, it's based on the quantity, and they offer great discounts."
"Microsoft Exchange itself does not require a license, but users who will have mailboxes will require a license. It depends on the number of users to choose which license. If you exceed 2,000 mailboxes, it's preferable to get the enterprise license."
"The solution is expensive to maintain because it requires frequent updates and ongoing server maintenance."
"This solution is expensive."
"The product pricing is reasonable if you utilize its full suite of features."
"I have Outlook 365 Professional, and Exchange comes in the bundle with other solutions, such as Word and OneDrive. I pay for the use of the bundle monthly and I can imagine if you are a company with many licenses the pricing model would be a lot different."
"It's working very well. There is no problem, but the price is not the best."
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Top Industries

By visitors reading reviews
Computer Software Company
14%
Government
12%
Financial Services Firm
12%
Manufacturing Company
9%
Computer Software Company
15%
Government
11%
Financial Services Firm
8%
Comms Service Provider
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about HCL Notes?
The security and performance of the solution are good even though our platform is variable, except for the mail services.
What needs improvement with HCL Notes?
While HCL has made significant advances in the user interface and diverse platform compatibility, some improvements could be made in user-friendliness and graphical interface enhancements.
What is your primary use case for HCL Notes?
I am a technician and software developer with a unique product called NotesTracker, a software product for users of HCL Notes and Domino. I started my company, Asia Pacific Computer Services, to do...
How does Zimbra Collaboration compare with Microsoft Exchange?
Zimbra is a free, open source collaborative software suite. The features I like best are the ease of integration and the email, calendar, and collaboration server with web interface. In addition, I...
What do you like most about Microsoft Exchange?
The initial setup was straightforward and fast.
What is your experience regarding pricing and costs for Microsoft Exchange?
The licensing and pricing are quite costly, which can demotivate customers from opting for features and upgrades. However, the solution provides value for money if one is well-acquainted with Excha...
 

Also Known As

IBM Lotus Notes, Lotus Notes
Exchange, MS Exchange
 

Overview

 

Sample Customers

Connect2Cloud, Hansgrohe, Sauk County, Blue Water Shipping, FDBR, ibml, Multivac, Aarhus University Hospital, Hendricks Regional Health, Asian Paints, Integra Legal, Sunplus Technology, S¾SS, The Moroccan Ministry of Youth and Sports, Nicrometal, Doncasters Group, Practice Plan, Barr, RACV, Neotechnik, Deutsche Notes User Group
Paderborn-Lippstadt Airport, Scitec Nutrition, British Airways, InnoGames, Osteology Foundation, Franz Haniel & Cie. GmbH, NTC Contracting
Find out what your peers are saying about HCL Notes vs. Microsoft Exchange and other solutions. Updated: January 2025.
831,997 professionals have used our research since 2012.