Heroku Reviews, Competitors and Pricing

it_user701415

Tech Lead Javascript Full Stack at a tech services company

Jul 15, 2017

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It has improved our deployment speed without requiring time to configure some servers

Pros and Cons

"Valuable for us was the fast deployment. This means the time to market is improved without pain for developers."

"We don't find the pipelines intuitive. The user experience could be better. Having to set up multiple apps, then a pipeline, seems like an overkill on the amount of work to do."

What is most valuable?

Valuable for us was the fast deployment. This means the time to market is improved without pain for developers.

How has it helped my organization?

It has improved our deployment speed without requiring time to configure some servers.

What needs improvement?

We don't find the pipelines intuitive. The user experience could be better. Having to set up multiple apps, then a pipeline, seems like an overkill on the amount of work to do.

For how long have I used the solution?

We have been using the solution for six months.

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What do I think about the stability of the solution?

We did not encounter any issues with stability.

What do I think about the scalability of the solution?

We did not encounter any issues with scalability.

How are customer service and support?

We didn't need to use the technical support.

Which solution did I use previously and why did I switch?

We did not use a previous solution.

How was the initial setup?

The initial setup was straightforward.

Which other solutions did I evaluate?

We evaluated Google Compute Engine, Google App Engine, and Kubernetes.

What other advice do I have?

It's an easy product to use.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

it_user306153

Senior Programmer at a tech services company with 51-200 employees

Sep 7, 2015

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We can configure and start using it easily, but the pricing is a little high and the support could be better.

Valuable Features:

It's easy to configure and to start using.

Improvements to My Organization:

We, as a startup, can use Heroku and the plenty of possible configurations to scale from the very beginning to a medium-sized company.

Room for Improvement:

It's pricing is a little high and could be lowered.

Also, support could be better.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

Buyer's Guide

Heroku

November 2024

Free Report: Heroku Reviews and More

Learn what your peers think about Heroku. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.

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816,636 professionals have used our research since 2012.

it_user160755

CEO at a tech services company with 51-200 employees

Nov 4, 2014

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Amazing platform, poor customer service

Valuable Features

Lots of integrations

Use of Solution

1 year

Stability Issues

I had an issue recently where my site was down intermittently for unknown reasons. I posted a ticket and 5 days have gone by without any resolution. I'm surprised at this total lack of customer service.

Customer Service and Technical Support

Customer Service:

So far very very poor. I'm considering switching to another platform for only this reason. How can a startup scale a business with such poor support. 5+ days no response to a valid ticket!

Technical Support:

Horrible because they take forever to respond. Days with no response.

Initial Setup

The setup was pretty good.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

it_user8391

Engineer at a computer software company with 51-200 employees

Aug 6, 2013

Easy Postgres Backup/Restore from Heroku with PGBackups and Rake

Most of my projects lately have been deployed on Heroku. They’ve developed a really nice set of tools to get your Rails (and other) apps from a git repo out into the world. They do really smart things regarding database connections to make things easy to push live. If you follow the standard setup, you’ll be running on Postgres hosted at Heroku.

Often, we want to take data that may be out on a live app (staging or production level) and setup a development machine to have that data. For complex data models and complex data setups, this can be the only way to debug issues that may not have been covered by standard unit/integration tests. With PGBackups, a heroku add-on, and a couple small Rake tasks, this is a snap.

Read the rest of this post here:
http://rcode5.wordpress.com/2013/06/30/easy-postgres-backuprestore-from-heroku-with-pgbackups-and-rake/

Disclosure: I am a real user, and this review is based on my own experience and opinions.