Service and Support
Customer support for IBM Db2 Warehouse on Cloud varies in quality. Some users experience efficient, responsive assistance, particularly for dedicated instances, while others report prolonged ticket durations and recurring challenges. Regional differences exist, with American regions providing more consistent support. Users find the support knowledgeable yet occasionally lacking in delivering timely resolutions, with ratings around average to above average. Some express dissatisfaction due to stretched resolution cycles and reliance on temporary fixes.
Deployment
Users experience a straightforward initial setup for IBM Db2 Warehouse on Cloud. Instances are operational within minutes, and experts facilitate setups in a couple of days. Clearing licensing issues requires assistance, but resources are easily accessible. Some mention challenges with ESX VMware 6.0, indicating areas needing improvement, while others highlight swift deployment timelines lasting months.
Scalability
IBM Db2 Warehouse on Cloud exhibits mixed experiences regarding scalability. Some users encounter no issues, appreciating how it accommodates varying needs, especially for those upgrading from Netezza boxes. However, others face challenges, finding the process to scale, such as adding nodes with downtime, less transparent. While some rate it as highly scalable, others report problems with larger traffic volumes impacting performance. Several clients start with smaller capacities without immediate need for expansion.
Stability
Some users experienced initial stability issues with IBM Db2 Warehouse on Cloud, often due to configuration or licensing misunderstandings, but these were resolved with IBM support. Many moved to dedicated instances for improved service, resulting in 99.9% uptime. While containers sometimes had corruption issues, users noted significant stability when supported by IBM, particularly in regions like North America, rating stability nine out of ten due to available 24/7 assistance.