IBM Robotic Process Automation (RPA) Reviews

For growth industries, the automation of call centers, service to the customer, these are the principal use cases.

The results in cost and time savings, the change in people, and the way they work.

Deployment is done in a small amount of time.

Better integration with artificial intelligence or with machine-learning.

It's stable.

It's scalable.

What's important for me when selecting a vendor are the price and the benefits.

I am a strategist. So, I have to define a strategy for different companies. Not for buying, I myself am not going to buy. But I am going to recommend to my clients, the companies, that they use a vetted RPA automation.

We use IBM RPA to perform customer credit risk analogies. It analyzes all the information coming from the customer.

I like the integration with Watson and the possibility to have an intelligent reading of all the customers' documents. It analyzes the main information to provide insights about the customer to understand if the request is a risk. The ability to integrate with hybrid clouds is another advantage.

The time it takes for approvals, and risk analysis could be faster. It's probably the main benefit you can get from the whole process. If it can do the tedious work quickly, employees with specialized skills can concentrate on the things that require deep knowledge or specialization. Then all the manual, repetitive tasks can be forwarded to automation.

Integrating with artificial intelligence should be more mature and more complete. So far, it works, but there are still many more benefits that we can get with better integration with Watson. There are also some opportunities to improve the integration of documents in the workflow. 

I've been using IBM Robotic Process Automation (RPA) for about six or seven months.

Several products are incorporated in the back for automation. Some of them are in the process of being more aligned with cloud services. Some are still not in Kubernetes or a Docker. Two of them are in the process of being incorporated into Kubernetes and Docker to be aligned with the rest of the products. All of them work in a very stable way.

IBM RPA is totally scalable. It's precisely the reason we have all of them in Kubernetes and the cloud. This makes them available for scalability, and it's very easy. In Kubernetes, you can scale up very easily, without any interruption of the service.

IBM's technical support is very good.

The initial setup is complex. You need to first find out where and how it can provide real value to the company. Without doing that first, without understanding the main objective you are pursuing, it can take a lot of time to show a company that this product delivers real value. 

Once you understand the final objective, you can design and implement it. The implementation really isn't a big problem once you have well-defined objectives that you need to achieve.

We work with an IBM partner.

Being in the cloud is key to having similar products integrated and working in the same environment with artificial intelligence. You have to be clear about the value added by such integrations to the customer, or you'll face some resistance.  

To implement these kinds of projects broadly in several areas at the same time, you won't have a very good chance to be successful quickly. It's important to start with a small project to demonstrate the benefit, and from there, you can scale very quickly. You can grow or diminish the capacity you need in a very dynamic way without very high costs.

On a scale from one to ten, I would give IBM RPA a nine.

The tool provides different options. It is a good tool for automation. Studio has many options. It helps us reduce development time. We do not have to code scripts.

The solution has to improve its features. The administration of the environment could be better. The users should be allowed to create folders in Control Center. Scheduling bots must be improved. The product does not provide an option to organize the scheduling bots in Control Center. It might be a little confusing if we use many bots. We don't have the option to put them in different folders. The logs in the solution could be better.

I have been using the solution for two years.

I rate the solution’s stability a six out of ten.

I rate the tool’s scalability a nine out of ten.

The product was easy to deploy.

The product is reasonably priced compared to other tools. The price could be better. I rate the pricing an eight out of ten.

I will recommend the solution to others. It is a good tool for automation at a good price. The product has to improve the administration and Control Center. The product is less expensive compared to other tools like Automation Anywhere. Overall, I rate the solution a seven out of ten.

We use it for our customers who are looking to leverage automation or artificial intelligence. We mostly use the solution where there are a lot of people in backend operations, like BPOs. We try to leverage automation by moving work, shifting left.

This product definitely helps with cost optimization and brings a lot of optimization to repetitive processes. So if today people are doing something manually which is repeated multiple times, by leveraging this solution we are bringing efficiency in expediting the process and saving the organization costs. The ballpark reduction in operating costs is 20 to 30 percent. It could be much more as we mature in this particular area.

It definitely increases productivity where there is a lot of user intervention. Some of the cases we are trying to improve revolve around optimizing sales processes. Where customers are taking about three days to process an RFP, we are trying to get the response down to one day for all RFPs.

We also see indirect benefits on decision-making and we're looking to optimize that.

It's integrated with all the other products within the Salesforce ecosystem.

We are looking to see how it can connect with various interfaces seamlessly, through APIs.

It's pretty stable.

As for scalability, we are starting with a very small footprint. We will explore and see how it performs when it is scaled.

Technical support is pretty good. We were able to get the right support for the customers, as needed.

We were using Blue Prism. That is one of the competitors that we were evaluating.

The initial setup is straightforward. We have used various versions of automation solutions in the past, so we understand the whole setup process.

We are looking at a 20 to 30 percent ROI due to automation.

We are exploring multiple options. We have done a lot of proofs of value and, through that process, we are identifying the product that should be used in the future.

We would definitely recommend the solution to colleagues and suggest that they evaluate it based on their needs. The biggest lesson we have learned in using this product is that leveraging automation has benefits for our customers in their daily processes and that it can be a stepping-stone in improving ROI for them.

In terms of usability, we are working with customers in the initial phases and the deployment is pretty good. But we need to look at the longer term for how it is being deployed in customers' businesses and we need to get their feedback. Some of our customers' business users use it and, in the initial phases, the usability looks good.

As for using it for compliance and/or governance issues, we haven't explored that part of it. It is more on the optimization, productivity, and cost-saving sides.

I would rate this solution at eight out of ten. We are still in the various stages of exploration of scalability and business-user response. We are still in the evaluation process. But it's pretty good, so that's why I am keeping it at eight.

We have implemented this solution for our pattern rule-based high-volume finance and IT department. 

Offers an attractive package with multiple benefits, like unlimited use of some features. The solution is also very user-friendly. We ordered Studio, OCR architecture, and more features that were bundled together for the user's-benefit. 

There are certain limitations in the solution for screen reading. Certain times it cannot read a Microsoft screen, and this needs to be improved. Integration of IBM RPA with Microsoft needs to be enhanced. 

From time to time, the company has improved its features and package.

I have been using the solution for more than three years. 

The solution is quite stable. 

The solution is scalable. Around three to five people use IBM Robotic Process Automation in our company. 

The technical support team responds very fast and is easy to reach. 

The setup is generally straightforward but can become complex based on your execution plan.  

The pricing is reasonable. I would rate the pricing a six out of ten. 

The competitors of this solution, like UiPath, are more expensive. I would overall rate IBM RPA a seven out of ten. 

I have been using IBM Robotic Process Automation for approximately three months.

IBM Robotic Process Automation should be more stable.

The solution is scalability.

We approximately 100 people working on this solution.

I am satisfied with the technical support.

I have found some of the deployments of IBM Robotic Process Automation are more difficult than others. Some deployments can take a few months.

The license is paid annually.

I would advise others to find a solution that best fits their use case.

I rate  IBM Robotic Process Automation an eight out of ten.

We use RPA to test mainframe solutions because they never change.

IBM Robotic Process Automation is very easy to use. 

Stability could be better. It also gets difficult with every new version of Java or every new version of Windows.

I have been using IBM Robotic Process Automation (RPA) for more than 12 years.

IBM RPA is an unstable solution. This is the biggest issue we have right now.

It's very easy to scale. We have done it many times with many machines running simultaneously with integration between RSP and EDM quality management. 

Technical support is very bad. 

On a scale from one to ten, I would give IBM tech support a three.

It's a client terminal solution, so the desktop solution doesn't require much time to install and deploy.

For anyone thinking of using IBM Robotic Process Automation, I would tell them not to change anything if it's running.

On a scale from one to ten, I would give IBM RPA a seven.