IBM Robotic Process Automation (RPA) Reviews

We use it for our customers who are looking to leverage automation or artificial intelligence. We mostly use the solution where there are a lot of people in backend operations, like BPOs. We try to leverage automation by moving work, shifting left.

This product definitely helps with cost optimization and brings a lot of optimization to repetitive processes. So if today people are doing something manually which is repeated multiple times, by leveraging this solution we are bringing efficiency in expediting the process and saving the organization costs. The ballpark reduction in operating costs is 20 to 30 percent. It could be much more as we mature in this particular area.

It definitely increases productivity where there is a lot of user intervention. Some of the cases we are trying to improve revolve around optimizing sales processes. Where customers are taking about three days to process an RFP, we are trying to get the response down to one day for all RFPs.

We also see indirect benefits on decision-making and we're looking to optimize that.

It's integrated with all the other products within the Salesforce ecosystem.

We are looking to see how it can connect with various interfaces seamlessly, through APIs.

It's pretty stable.

As for scalability, we are starting with a very small footprint. We will explore and see how it performs when it is scaled.

Technical support is pretty good. We were able to get the right support for the customers, as needed.

We were using Blue Prism. That is one of the competitors that we were evaluating.

The initial setup is straightforward. We have used various versions of automation solutions in the past, so we understand the whole setup process.

We are looking at a 20 to 30 percent ROI due to automation.

We are exploring multiple options. We have done a lot of proofs of value and, through that process, we are identifying the product that should be used in the future.

We would definitely recommend the solution to colleagues and suggest that they evaluate it based on their needs. The biggest lesson we have learned in using this product is that leveraging automation has benefits for our customers in their daily processes and that it can be a stepping-stone in improving ROI for them.

In terms of usability, we are working with customers in the initial phases and the deployment is pretty good. But we need to look at the longer term for how it is being deployed in customers' businesses and we need to get their feedback. Some of our customers' business users use it and, in the initial phases, the usability looks good.

As for using it for compliance and/or governance issues, we haven't explored that part of it. It is more on the optimization, productivity, and cost-saving sides.

I would rate this solution at eight out of ten. We are still in the various stages of exploration of scalability and business-user response. We are still in the evaluation process. But it's pretty good, so that's why I am keeping it at eight.

The tool provides different options. It is a good tool for automation. Studio has many options. It helps us reduce development time. We do not have to code scripts.

The solution has to improve its features. The administration of the environment could be better. The users should be allowed to create folders in Control Center. Scheduling bots must be improved. The product does not provide an option to organize the scheduling bots in Control Center. It might be a little confusing if we use many bots. We don't have the option to put them in different folders. The logs in the solution could be better.

I have been using the solution for two years.

I rate the solution’s stability a six out of ten.

I rate the tool’s scalability a nine out of ten.

The product was easy to deploy.

The product is reasonably priced compared to other tools. The price could be better. I rate the pricing an eight out of ten.

I will recommend the solution to others. It is a good tool for automation at a good price. The product has to improve the administration and Control Center. The product is less expensive compared to other tools like Automation Anywhere. Overall, I rate the solution a seven out of ten.

We are using IBM Robotic Process Automation (RPA) for virtual business automation.

It may be easier to capture objects in the features, but we face more difficulty with other tasks, such as automating processes on US-based sites. Capturing GUI operations is very easy, but capturing IBM Logistics automation is hard. It does not always work with browsers or automotive applications like SAP. On the other hand, some commands help capture operations.

I have been using IBM Robotic Process Automation (RPA) for the last three years. My company has a partnership with the solution.

I rate the solution's stability as five out of ten because the server site experiences memory overload. Similarly, the client's site encounters high memory usage when specific applications remain open for two to three days.

I rate the solution's scalability as five out of ten.

Customer support is helpful, and the community is sufficient. However, there is a need for additional educational resources. I will give the service and support a rating of six out of ten.

Neutral

We have an automation-enabled solution partner.

The initial setup is very easy. Sometimes our customers experience a high setup time during database creation. It takes only one hour to set up if you're prepared with databases, rows, and access to the database.

I rate the pricing ten out of ten. So, the pricing is very good for me.

Overall, I rate the solution six out of ten.

I use the solution to extract data from PDFs and upload it into Microsoft Excel.

The solution’s performance is good.

The product's document readers must be improved to capture the data well.

I have been using the solution for six months.

I rate the solution’s stability an eight out of ten.

The solution is scalable.

The initial setup is straightforward. The setup can be done in an hour.

The deployment can be done in-house. Once the development is complete, we need to download the source file and upload it to the production control room. The product does not require a technical team for maintenance.

The product has a yearly licensing fee.

I am using the latest version of the product. The product has two versions, one on cloud and the other on-premise. Overall, I rate the solution an eight out of ten.

We have implemented this solution for our pattern rule-based high-volume finance and IT department. 

Offers an attractive package with multiple benefits, like unlimited use of some features. The solution is also very user-friendly. We ordered Studio, OCR architecture, and more features that were bundled together for the user's-benefit. 

There are certain limitations in the solution for screen reading. Certain times it cannot read a Microsoft screen, and this needs to be improved. Integration of IBM RPA with Microsoft needs to be enhanced. 

From time to time, the company has improved its features and package.

I have been using the solution for more than three years. 

The solution is quite stable. 

The solution is scalable. Around three to five people use IBM Robotic Process Automation in our company. 

The technical support team responds very fast and is easy to reach. 

The setup is generally straightforward but can become complex based on your execution plan.  

The pricing is reasonable. I would rate the pricing a six out of ten. 

The competitors of this solution, like UiPath, are more expensive. I would overall rate IBM RPA a seven out of ten. 

We use RPA to test mainframe solutions because they never change.

IBM Robotic Process Automation is very easy to use. 

Stability could be better. It also gets difficult with every new version of Java or every new version of Windows.

I have been using IBM Robotic Process Automation (RPA) for more than 12 years.

IBM RPA is an unstable solution. This is the biggest issue we have right now.

It's very easy to scale. We have done it many times with many machines running simultaneously with integration between RSP and EDM quality management. 

Technical support is very bad. 

On a scale from one to ten, I would give IBM tech support a three.

It's a client terminal solution, so the desktop solution doesn't require much time to install and deploy.

For anyone thinking of using IBM Robotic Process Automation, I would tell them not to change anything if it's running.

On a scale from one to ten, I would give IBM RPA a seven.

I have been using IBM Robotic Process Automation for approximately three months.

IBM Robotic Process Automation should be more stable.

The solution is scalability.

We approximately 100 people working on this solution.

I am satisfied with the technical support.

I have found some of the deployments of IBM Robotic Process Automation are more difficult than others. Some deployments can take a few months.

The license is paid annually.

I would advise others to find a solution that best fits their use case.

I rate  IBM Robotic Process Automation an eight out of ten.