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IBM Robotic Process Automation (RPA) vs SAP Intelligent RPA comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 4, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
8.0
IBM RPA typically offers a 20-30% ROI, with returns realized in 6-12 months for medium-sized initiatives.
No sentiment score available
 

Customer Service

Sentiment score
6.8
IBM RPA's customer support receives mixed reviews, praised for responsiveness but criticized for technical issues and training needs.
Sentiment score
7.3
SAP Intelligent RPA offers responsive, high-quality customer service and technical support, though some prefer Contextor for cost efficiency.
 

Scalability Issues

Sentiment score
7.6
IBM RPA excels in cloud scalability, supports Kubernetes, integrates AI, but on-premises scaling may face challenges.
Sentiment score
7.5
SAP Intelligent RPA is scalable for large companies but less suited for startups, efficiently handling numerous users and scenarios.
 

Stability Issues

Sentiment score
6.7
IBM Robotic Process Automation receives satisfactory stability ratings, with improvements noted in version 11, though challenges remain in memory use and integration.
No sentiment score available
 

Room For Improvement

IBM Robotic Process Automation requires better AI integration, enhanced features, expanded APIs, accessible support, and improved user-friendliness.
 

Setup Cost

IBM RPA offers flexible licensing and a free trial, with mixed pricing opinions but competitive compared to similar tools.
SAP Intelligent RPA offers SaaS pricing based on usage, providing competitive, adaptable, and economical options for enterprises over time.
 

Valuable Features

IBM Robotic Process Automation simplifies use for all users, enhancing efficiency with drag-and-drop, Watson integration, and seamless SAP/ERP integration.
SAP Intelligent RPA offers flexible integration, ease of use, and robust automation features, supporting languages, templates, and strong CRM/API management.
 

Categories and Ranking

IBM Robotic Process Automat...
Ranking in Robotic Process Automation (RPA)
8th
Average Rating
8.2
Reviews Sentiment
7.2
Number of Reviews
23
Ranking in other categories
No ranking in other categories
SAP Intelligent RPA
Ranking in Robotic Process Automation (RPA)
14th
Average Rating
7.2
Reviews Sentiment
7.1
Number of Reviews
8
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of December 2024, in the Robotic Process Automation (RPA) category, the mindshare of IBM Robotic Process Automation (RPA) is 2.0%, down from 2.6% compared to the previous year. The mindshare of SAP Intelligent RPA is 1.6%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Robotic Process Automation (RPA)
 

Featured Reviews

Karinne Carnevalli De Almeida - PeerSpot reviewer
User-friendly interface and good stability
I would recommend using IBM RPA. I would advise you to learn about your main processes to automate inside your company. So you can apply it in big and small processes depending on the investment for your company. That is an advantage or not. Overall, I would rate the solution an eight out of ten. It has some difficulty in the tool, but it's a very stable and useful tool for automating processes.
Keerthana Jayathran - PeerSpot reviewer
Offers integration of the document extraction service into SAP ALC, enabling the direct upload and extraction of details
I found that SAP Intelligent RPA can be somewhat unstable when using SAP GUI. When we upgraded from SAP GUI version 7.50 to version 7.70, we had to update our SAP Intelligent RPA screens even though the screens were the same. This was difficult and time-consuming. The one I would like to see is in context with the screens, if they are using the same SAP UI, and if it updates, it should not be changed. At least it should be able to identify the screen. There should be more of an error, like a proper error feature, in future releases. Sometimes, we don't understand why that automation is not learning what, like, where it is stuck, what the reason is, or what the criteria we are missing to add. A proper error message would be helpful.
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824,067 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
16%
Computer Software Company
15%
Educational Organization
10%
Government
7%
Computer Software Company
17%
Financial Services Firm
11%
Manufacturing Company
10%
Energy/Utilities Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about IBM Robotic Process Automation (RPA)?
Integrating the tool with SAP, EBS, or other ERPs is easy.
What needs improvement with IBM Robotic Process Automation (RPA)?
The product must be promoted more. There are no promotions.
What is your primary use case for IBM Robotic Process Automation (RPA)?
We're working with different clients from the manufacturing environment. We have implemented end-to-end solutions. We work on web automation and automation of invoices.
What do you like most about SAP Contextor?
The standout features of SAP Intelligent RPA are its flexibility and integration capabilities.
What is your experience regarding pricing and costs for SAP Contextor?
The pricing for SAP Intelligent RPA operates on a model that considers power usage and transactions per job. It is adaptable based on the number of cases and the specific needs of our business. The...
What needs improvement with SAP Contextor?
The tool's licensing has been kind of a challenge. If the tool can bring up a usage-based licensing model, it would be really good. Even a flat rate kind of licensing model would be good, where, fo...
 

Also Known As

IBM RPA
SAP Contextor, Contextor
 

Learn More

Video not available
 

Overview

 

Sample Customers

The Hanover Insurance Group
BNP Paribas, Societe Generale, Kabel Deutschland, Orange, Carrefour
Find out what your peers are saying about IBM Robotic Process Automation (RPA) vs. SAP Intelligent RPA and other solutions. Updated: December 2024.
824,067 professionals have used our research since 2012.