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IBM Robotic Process Automation (RPA) pros and cons

Vendor: IBM

4.1 out of 5

23 reviews
87% willing to recommend

149 followers

Pros & Cons summary

IBM Robotic Process Automation (RPA) boosts efficiency by automating tasks, allowing easy adoption by teams. Its seamless integration with systems like Salesforce and SAP highlights scalability. Smart AI tools enable secure operations without extra licensing costs, while Watson integration aids intelligent document processing. However, the lack of machine-learning poses maintenance challenges. Documentation is limited in languages, complicating use for non-English speakers. Scalability and third-party system flexibility need improvement.

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Prominent pros & cons

PROS

IBM Robotic Process Automation allows both developers and business users to quickly adopt the platform due to its simplicity.

The ability to automate mundane tasks significantly improves efficiency and reliability.

IBM Robotic Process Automation is integrated within the Salesforce ecosystem and other ERPs like SAP and EBS, making it versatile for different business environments.

The integration with Watson offers intelligent document reading capabilities, enhancing data analysis and customer insights.

IBM Robotic Process Automation improves organizational performance with its speed, estimated to be 20 times faster than human execution.

CONS

IBM Robotic Process Automation needs better integration with machine learning and artificial intelligence.

The documentation should be available in multiple languages, including Thai, to improve accessibility.

Flexibility in connecting with third-party systems and seamless API integration are lacking.

IBM Robotic Process Automation struggles with browser independence and PDF handling.

The scalability and stability of IBM Robotic Process Automation need improvement.

IBM Robotic Process Automation (RPA) Pros review quotes

AJ

Head of Process Innovation and Robotic Automation at Prolifics

Oct 9, 2018

It's not inclusive, in terms of automation, you can just do it standalone, in its own silo. It's not going to force your existing system or teams, your admin teams, to create new IDs for you or even force them to create new services or APIs for you or expose something from there. They can just keep the way they are doing it right now, but you still automate it.

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Vice President - Digital Automation Services at Techvista Systems

Dec 7, 2020

If you have a business process, and once you have automated that process, you have a readily available workflow in place.

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FD

Fernando Di Lelle

Senior IT & Business Consultant at a computer software company with 51-200 employees

Dec 14, 2020

The quality is great! It's very strong and has a very strong platform.

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IBM Robotic Process Automation (RPA)

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Learn what your peers think about IBM Robotic Process Automation (RPA). Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.

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Senior Engineer at MIT ESP

Mar 6, 2023

We can connect with different database types, and they have included a different package for a terminal connection to, for example, AS400. When it comes to UI development, it's not using the drivers or anything. It's not a selector-based development like UiPath.

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Senior RPA Developer at Valleysoft

May 15, 2022

IBM Robotic Process Automation has greatly improved the organization by improving the speed of performance, as the speed of the robot is estimated to be 20 times faster than the human being.

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LB

VP, Digital Workplace Strategy at a financial services firm with 1,001-5,000 employees

Mar 27, 2018

I think simplicity is key. One of the things that we've noticed is how our developers have been able to quickly adopt the platform; but not only the developers or the techy people, also the business.

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Chief Operating Officer at Anyrobotics RPA Experts

Aug 9, 2023

The good stuff about IBM is the fact that it's very easy to use, there are very nice and smart AI tools within the licensing that you don't have to pay any access. Moreover, it's more precise and more secure.

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Director of Cloud App Development at a tech services company with 1,001-5,000 employees

Jun 18, 2019

It is easy to use. We have enabled our resources who don't have a background in automation to be certified and trained, then implement this product within a very short period of time, as it is very user-friendly.

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AA

Director General at MindCraft Mexico

Jan 30, 2021

I like the integration with Watson and the possibility to have an intelligent reading of all the customers' documents.

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Works at a tech services company with 10,001+ employees

Jun 18, 2019

It's integrated with all the other products within the Salesforce ecosystem.

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IBM Robotic Process Automation (RPA) Cons review quotes

AJ

Head of Process Innovation and Robotic Automation at Prolifics

Oct 9, 2018

Extensibility is the key, especially in terms of the Recorders feature that we have. That should be browser independent. Enhance it because some people have Chrome, some have Internet Explorer, etc. Also, integration with PDFs: Not just the ability to read information from PDFs but the ability to write information from PDFs, make it secure, sign it, etc. Finally, if they can allow a token exchange inside the tool itself, that would help.

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Vice President - Digital Automation Services at Techvista Systems

Dec 7, 2020

This RPA should be under the umbrella of BPM. This is what the future should be.

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FD

Fernando Di Lelle

Senior IT & Business Consultant at a computer software company with 51-200 employees

Dec 14, 2020

IBM should provide specific solutions for specific problems, like templates for invoicing processes, or general templates for creating efficient processes.

Read full review

IBM Robotic Process Automation (RPA)

Free Report: IBM Robotic Process Automation (RPA) Reviews and More

Learn what your peers think about IBM Robotic Process Automation (RPA). Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.

824,053 professionals have used our research since 2012.

Senior Engineer at MIT ESP

Mar 6, 2023

We can use its inbuilt activities, and it's a complete package, but just like ElectroNeek, a limitation is that we have to depend on its inbuilt activities. We can't include our own activities or we can't introduce other activities.

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Senior RPA Developer at Valleysoft

May 15, 2022

We would like a decreased need for customer support.

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LB

VP, Digital Workplace Strategy at a financial services firm with 1,001-5,000 employees

Mar 27, 2018

One of the things I would definitely like to see is more of the machine-learning and cognitive capabilities. For example, now that we're starting to automate more and more tasks, there are some things that still require us to go back and modify the robots when we need to. But if we had more of the machine-learning integrated into it, I believe it would be easier to maintain, so that we wouldn't have to go back and adjust every time.

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Chief Operating Officer at Anyrobotics RPA Experts

Aug 9, 2023

I would like to have more flexibility in connecting the platform with third-party systems.

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Director of Cloud App Development at a tech services company with 1,001-5,000 employees

Jun 18, 2019

I would like it to do pretty much everything out-of-the-box without any need for any customization. However, that is not the case right now. We absolutely have to do some amount of customization with the solution in order to use it out-of-the-box as-is.

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AA

Director General at MindCraft Mexico

Jan 30, 2021

The time it takes for approvals, and risk analysis could be faster.

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Works at a tech services company with 10,001+ employees

Jun 18, 2019

We are looking to see how it can connect with various interfaces seamlessly, through APIs.

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Show 10 more reviews (out of 23)

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