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IBM Robotic Process Automation (RPA) vs INTELLIBOT comparison

IBM and ServiceNow are both solutions in the Robotic Process Automation (RPA) category. IBM is ranked #8 with an average rating of 7.8, while ServiceNow is ranked #17 with an average rating of 7.0. IBM holds a 2.0% mindshare in RPA, compared to ServiceNow’s 0.3% mindshare. Additionally, 87% of IBM users are willing to recommend the solution, compared to 80% of ServiceNow users who would recommend it.
IBM Robotic Process Automat...
Read 23 IBM Robotic Process Automation (RPA) reviews
  • 2,620 Views
  • 1,930 Comparison Views
87% willing to recommend
INTELLIBOT
Read 7 INTELLIBOT reviews
  • 521 Views
  • 197 Comparison Views
80% willing to recommend
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between IBM Robotic Process Automation (RPA) and INTELLIBOT based on real PeerSpot user reviews.

Find out in this report how the two Robotic Process Automation (RPA) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

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To learn more, read our detailed IBM Robotic Process Automation (RPA) vs. INTELLIBOT Report (Updated: October 2024).
Buyer's Guide
IBM Robotic Process Automation (RPA) vs. INTELLIBOT
October 2024
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Helped 816,636 peers since 2012
 

Categories and Ranking

IBM Robotic Process Automat...
Ranking in Robotic Process Automation (RPA)
8th
Average Rating
8.2
Number of Reviews
23
Ranking in other categories
No ranking in other categories
INTELLIBOT
Ranking in Robotic Process Automation (RPA)
17th
Average Rating
7.0
Number of Reviews
7
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2024, in the Robotic Process Automation (RPA) category, the mindshare of IBM Robotic Process Automation (RPA) is 2.0%, down from 2.6% compared to the previous year. The mindshare of INTELLIBOT is 0.3%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Robotic Process Automation (RPA)
 

Featured Reviews

Karinne Carnevalli De Almeida - PeerSpot reviewer
User-friendly interface and good stability
I would recommend using IBM RPA. I would advise you to learn about your main processes to automate inside your company. So you can apply it in big and small processes depending on the investment for your company. That is an advantage or not. Overall, I would rate the solution an eight out of ten. It has some difficulty in the tool, but it's a very stable and useful tool for automating processes.
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Asvinth Saravanan - PeerSpot reviewer
Has limited functionality, logging uses extensive resources; automation replay is great
This solution is not very user-friendly and I would not recommend it for robotic platforms. It has limited functionality and the logging takes over 1,000 GB. As a result, each year we need to increase the size of the database and create a workaround by archiving logs. It impacts performance and is a significant pain point for us. The logging is not user-friendly from an architect's perspective. The reporting is a mess in INTELLIBOT, even the developers are struggling to identify the issues and there are also problems when there are two cases hitting the queue.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We can connect with different database types, and they have included a different package for a terminal connection to, for example, AS400. When it comes to UI development, it's not using the drivers or anything. It's not a selector-based development like UiPath."
"The solution is very user-friendly."
"The initial setup is straightforward."
"It is a good tool for automation."
"The good stuff about IBM is the fact that it's very easy to use, there are very nice and smart AI tools within the licensing that you don't have to pay any access. Moreover, it's more precise and more secure."
"It's user-friendly; even non-technical people can program bots using drag-and-drop functionalities."
"Integrating the tool with SAP, EBS, or other ERPs is easy."
"The feature I found most valuable is the TCO."
More IBM Robotic Process Automation (RPA) pros
"I have found the most valuable feature to be the straightforward visual editor, it has close to no code required. It allowed us to deploy the email monitoring in this couple of weeks."
"For machine learning, there is an in-built document and text classification feature in INTELLIBOT. That is unlike other RPA tools where one needs to procure a separate license. Besides this, the application is easy to use. One valuable feature is the drag-and-drop feature for AI and email intelligence. It is easier than using UiPath's IQ bot."
"It is a stable product. We have been using it for 15 months now, and there have been no issues."
"This solution is easy to use and requires little coding knowledge."
"The replay of the automation is an awesome feature."
"There's a helpful community available through the portal."
"The return on investment is pretty good because the license cost is cheaper than other RPA tools in the market."
 

Cons

"We're based in Thailand, but the documentation is not in Thai, which makes it difficult for us. If they could translate all of their documentation into our language, we'd be very grateful."
"Needs better integration with artificial intelligence or with machine-learning."
"Extensibility is the key, especially in terms of the Recorders feature that we have. That should be browser independent. Enhance it because some people have Chrome, some have Internet Explorer, etc. Also, integration with PDFs: Not just the ability to read information from PDFs but the ability to write information from PDFs, make it secure, sign it, etc. Finally, if they can allow a token exchange inside the tool itself, that would help."
"I would like to improve the efficiency of this solution and the Surface Level Agreement."
"We would like a decreased need for customer support."
"We can use its inbuilt activities, and it's a complete package, but just like ElectroNeek, a limitation is that we have to depend on its inbuilt activities. We can't include our own activities or we can't introduce other activities."
"The product's document readers must be improved to capture the data well."
"There are certain limitations in the solution for screen reading."
More IBM Robotic Process Automation (RPA) cons
"Currently, there are not many documents available on Google that explain each activity and how to use it or how to use the parameters and pass values."
"The trigger actions need to be more robust."
"I would like to see the cognitive marketing platform improved."
"Has limited functionality and uses extensive resources."
"A couple of times, we noticed that some bugs caused the bot to go in the wrong flow."
"The first pain point of INTELLIBOT was with the development. Whenever the company developed any command, they published it directly onto their SQL site, and our current automation got auto-updated. The second pain point was with the action set. It could be stronger. Moreover, if I am doing UiPath automation, I have to do it with the Internal Report for now."
"The solution is heavily dependant on scripts, such as JavaScript or any other external script that needs to be a part of the system. If they want to grow, the scripting dependency should go away. They should have built-in libraries to pull in work from."
 

Pricing and Cost Advice

"I rate the pricing ten out of ten. So, the pricing is very good for me."
"IBM licensing is annual and based on Virtual Processor Cores (VPC). This provides flexibility as part of the containerization environment."
"The product is reasonably priced compared to other tools."
"The pricing is reasonable."
"The license is paid annually."
"There is a free trial for one month, so you can use it to run your payloads or proof of concept. After that, you can pay for the license on a monthly or annual basis."
"IBM RPA is cheaper than other tools."
"The pricing is reasonable for this solution."
More IBM Robotic Process Automation (RPA) pricing and cost advice
"At the time, one license was $5,000 USD. If we needed to negotiate for more licenses, we could negotiate a bit on the price."
"The solution requires a license and we purchased one annually. We were satisfied with the price."
"It is quite cheap. In the year 2019, it was $1000 for a year."
"INTELLIBOT with the DPA costs approximately $1,500 USD."
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Top Industries

By visitors reading reviews
Financial Services Firm
16%
Computer Software Company
15%
Educational Organization
10%
Government
7%
Computer Software Company
28%
Financial Services Firm
15%
Manufacturing Company
13%
Real Estate/Law Firm
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about IBM Robotic Process Automation (RPA)?
Integrating the tool with SAP, EBS, or other ERPs is easy.
See all answers
What needs improvement with IBM Robotic Process Automation (RPA)?
The product must be promoted more. There are no promotions.
See all answers
What is your primary use case for IBM Robotic Process Automation (RPA)?
We're working with different clients from the manufacturing environment. We have implemented end-to-end solutions. We work on web automation and automation of invoices.
See all answers
What do you like most about INTELLIBOT?
The return on investment is pretty good because the license cost is cheaper than other RPA tools in the market.
See all answers
What is your experience regarding pricing and costs for INTELLIBOT?
It is quite cheap. In the year 2019, it was $1000 for a year.
See all answers
What needs improvement with INTELLIBOT?
Exception handling activities within INTELLIBOT need to improve. While working with the platform, there were instances where the bot went to a different flow than intended, even when it was suppose...
See all answers
 

Comparisons

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Compared 29% of the time
Automation Anywhere vs IBM Robotic Process Automation (RPA) Logo
Automation Anywhere vs IBM Robotic Process Automation (RPA)
Compared 25% of the time
Blue Prism vs IBM Robotic Process Automation (RPA) Logo
Blue Prism vs IBM Robotic Process Automation (RPA)
Compared 12% of the time
More IBM Robotic Process Automation (RPA) Competitors
UiPath vs INTELLIBOT Logo
UiPath vs INTELLIBOT
Compared 100% of the time
More INTELLIBOT Competitors
 

Product Reports

Buyer's Guide
IBM Robotic Process Automation (RPA)
November 2024
IBM Robotic Process Automation (RPA) reportDownload IBM Robotic Process Automation (RPA) product report
Buyer's Guide
INTELLIBOT
November 2024
INTELLIBOT reportDownload INTELLIBOT product report
 

Also Known As

IBM RPA
No data available
 

Learn More

IBM
ServiceNow
 

Overview

IBM Robotic Process Automation (RPA) is a technology that encompasses the use of smart robots in any process requiring efficiency, consistency and speed, with no risk of mistakes. In a nutshell, RPA simulates a human user working.

Today, it is possible to automate processes through the use of digital robots, or bots, which execute pre-programed, repetitive tasks in a safe and mistake free manner. There are literally thousands of opportunities for Robotic Process Automation to make an impact on your organization today, including: automatic invoice emission, system integration, information reconciliation, report generation, intelligent email management to lead generation, and many others.

Intellibot is a powerful RPA Platform that is designed to simplify the lifecycle of RPA deployments at every step of the process. Speed, reliability, ease of use and extensibility are at the heart of the platform architecture. Intellibot incorporates many next generation features that enable it to deliver on even the most complex RPA projects.

 

Sample Customers

The Hanover Insurance Group
Information Not Available
Buyer's Guide
IBM Robotic Process Automation (RPA) vs. INTELLIBOT
October 2024
Free Report: IBM Robotic Process Automation (RPA) vs. INTELLIBOT
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