Top 10 IBM SmartCloud Control Desk Alternatives

Vendor: IBM

3.8 out of 5

9 reviews
88% willing to recommend

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Top IBM SmartCloud Control Desk Competitors

Discover the top alternatives and competitors to IBM SmartCloud Control Desk based on the interviews we conducted with its users. The top alternative solutions include ServiceNow, Ivanti Neurons for ITSM, and SCSM. The alternatives are sorted based on how often peers compare the solutions.

IBM Alternatives Report

Learn what solutions real users are comparing with IBM, and compare use cases, valuable features, and pricing.

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ServiceNow

4.3 out of 5

ServiceNow

4.3 out of 5

ServiceNow offers extensive customization and robust ITIL processes, appealing to businesses needing adaptability and community support. In comparison, IBM SmartCloud Control Desk provides foundational features like service request handling, suiting companies valuing on-premises deployment and concurrent licensing for cost management.

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Pricing

ServiceNow offers a straightforward setup process with moderate costs, while IBM SmartCloud Control Desk involves a more complex setup with potentially higher expenses.

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Pricing

ServiceNow offers a straightforward setup process with moderate costs, while IBM SmartCloud Control Desk involves a more complex setup with potentially higher expenses.

Ivanti Neurons for ITSM

4.2 out of 5

Ivanti Neurons for ITSM

4.2 out of 5

Ivanti Neurons for ITSM excels with AI-driven automation and competitive pricing, appealing to budget-conscious buyers. In comparison, IBM SmartCloud Control Desk offers superior integration and asset management, attracting large enterprises needing comprehensive features despite higher initial costs.

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Pricing

Ivanti Neurons for ITSM has a lower setup cost compared to IBM SmartCloud Control Desk, which requires a higher initial investment.

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Pricing

Ivanti Neurons for ITSM has a lower setup cost compared to IBM SmartCloud Control Desk, which requires a higher initial investment.

SCSM

3.5 out of 5

SCSM

3.5 out of 5

SCSM excels in Microsoft integration, making it suitable for Microsoft-reliant organizations despite complex licensing. In comparison, IBM SmartCloud Control Desk simplifies licensing and offers advanced asset management, but may be cost-prohibitive for smaller businesses. Each solution targets different organizational needs with unique strengths.

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Pricing

SCSM has a lower setup cost compared to IBM SmartCloud Control Desk, offering more cost-effective implementation for budget-conscious organizations, while IBM's solution may involve higher initial investment due to its advanced capabilities.

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Pricing

SymphonyAI IT Service Management

3.9 out of 5

SymphonyAI IT Service Management

3.9 out of 5

SymphonyAI IT Service Management is appealing for its customer support and competitive pricing. In comparison, IBM SmartCloud Control Desk offers advanced features and customization. SymphonyAI targets cost-conscious buyers, while IBM suits those seeking comprehensive functionality and scalability despite higher costs.

Download IBM SmartCloud Control Desk vs. SymphonyAI IT Service Management Report

Pricing

SymphonyAI IT Service Management has a lower initial setup cost compared to IBM SmartCloud Control Desk, which requires a higher investment upfront, emphasizing SymphonyAI's affordability and IBM’s premium positioning.

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Related categories

Help Desk Software

IT Asset Management

IT Service Management (ITSM)