The most valuable feature of IBM Watson Discovery is testing, mainly because the product applies conversational AI, which means I can ask questions to get the information I want from a specific test area.
Research at a university with 1,001-5,000 employees
Aug 2, 2022
The most valuable features of IBM Watson Discovery are the integration with the rest of the Watson Suite and the Watson Assistant capability. If you use Watson Assistant, the ability for it to be able to determine the accuracy of your voice models and your voice response systems is a benefit.
Being able to have some rules to extract the entities is valuable. The capability to crawl external sites and internal documents, and then draw internal information with external contents is also valuable.
The pricing is an area for improvement in IBM Watson Discovery because the customer initially used the free version. Still, when he needed more questions and documents, he had to move to a different version, which was paid and cost $500 per month. That change in pricing made my company lose many customers.
Research at a university with 1,001-5,000 employees
Nov 16, 2020
There are probably other chatbots out there that were built for specific use cases and are easier to deploy than this. Having said that, Watson is way more flexible. While it may require a greater amount of effort, it is not substantially more than some of the other ones that are kind of prebuilt for a specific use case. It would be good to have more prebuilt and specific use cases and specific business models.
It can have better phone integration, even though I think that it is actually becoming less of an issue. Most people are online nowadays.
