The Forward Thinking scenario modeling is the most valuable feature. Using the tool, we've been able to model new demands on our systems and identify where bottlenecks will occur. We've been able to proactively address those issues and fix them before they become service-affecting.
There is room for improvement on the reporting side of the product. The reports are perfectly serviceable and they give us the information that we need, but they can be a bit old-fashioned to look at. ITRS has acknowledged this — we've got a good relationship with them — and they're looking to make improvements and move more to real-time dashboards.
