We were dealing in digital marketing in my previous organization. The requirement was that whenever new resources got on board, we wanted them to get trained on a specific process. For example, when it came to e-commerce, we wanted to train them in SEO and SEM so that they know how to enhance the e-commerce pages to get the most traffic out of it. We already had training material in place, but we wanted a platform on which we can actually gauge the knowledge of the onboarding resources. We wanted to know if they have enough expertise to execute the process. For that, we created a training plan with different parts, such as:
- Introduction to E-commerce
- Introduction to SEO
- How to Identify Keywords
We had beginner, intermediate, and advanced levels. We had a complete wireframe of the training plan, and we uploaded the complete training to the Litmos LMS platform. We had options of uploading the content of the training as videos or PDFs. We could also design any kind of training content on Articulate, which is for interactive content.
After going through the content, a resource had to take a test. Litmos gives complete leverage in deciding how and on what basis you want to clear a resource and at what percentage, such as 80%, 90%, or 100%. It is up to you. After completing the training, a resource could also get certified. This option is available in Litmos in case you want to create your own training program. For example, if you have your own designed skill path for a particular process, you can do that. You can keep the certification. If you don't want to keep it, that's also an option.
We used to use a platform for onboarding the resources. We wanted to make sure that new resources were aware of the organizational policies, ethics of the organization, cybersecurity, and other things. There were a few basic induction tests or trainings that they had to complete, and we used to upload them to Litmos.
It was much easier to gauge the knowledge level of the resources via this platform. With our previous internal LMS platform, we were not able to deploy certifications. So, the resources were not very motivated to complete a particular training. With Litmos, after completing the training, they used to dedicatedly complete the tests of the training. They were able to get certified, and they could also upload their certifications on LinkedIn. That was a motivation, and we were able to upscale our resources because of this platform.