ManageEngine Applications Manager Reviews

The primary use case is for services and incident management.  

The anomaly detection feature helps with maintaining the system's health. It is regarding our IT incident center. 

Our primary application of this solution revolves around IT infrastructure monitoring. We focus on alert consolidation from core network and service levels to enhance our service management framework.

Implementing this solution has substantially streamlined our asset management processes and enabled proactive issue detection, facilitating quicker resolutions and enhancing our operational efficiency remarkably.

• APM insight monitoring
• SQL jobs monitoring

This tool was able to prove that a problem with our application was in the code rather than the database or infrastructure. The SQL job monitoring also helped the support team to proactively address issues using the same tool. The latter was not the primary intention of the tool, in fact APM Insight is only a plug-in of ManageEngine APM, but we have leveraged the rest of the capability to set-up a systems monitoring service in our infrastructure. We had zero systems monitoring in place and this product gave us something rather quickly at a very reasonable cost i.e. one way or the other, everyone is capable of using native monitoring/alerting capabilities of the various systems in place, but everyone is occupied with more critical deliverables.

There are many purposes for which ManageEngine Applications Manager gets used in our company. If I have to list a few use cases of the solution, it would be more on the application modernization part and the monitoring of the performance of those applications. If you want to know something specific, then maybe I can drill down into it.

I wouldn't rate ManageEngine Applications Manager at the top. I rate products like Dynatrace and AppDynamics high in terms of rating. ManageEngine is an okay product for SMB-type customers, which includes small to medium businesses. It offers some APM features but is not as expensive as some of its competitors' products.

I am impressed with the tool's reporting feature which is simple. 

I would like the solution to improve the ability to track services. 

We are using the latest version of ManageEngine Applications Manager. We recently updated it. We are monitoring the performance of the GMR service using the Application Manager. We can collect the JVM parameters and that helps us to analyze the heat memory without even going into the missions or the servers. We can also monitor what other processes are running and check which one is occupying more memory. And we can also set the alarms, automatic alarms like email alerts, if something crosses a threshold. We monitor 1200 users and 25 servers with the Applications Manager.

Whenever there is an issue, the DevOps team in my organization would have to log into the server, analyze the parameter, and attempt to get the historical data. But, it was difficult.
ManageEngine Applications Manager maintains the historical data and it's easy for us to analyze the trends and patterns and fix them accordingly. So it makes our job easier. The time we spend on analyzing the issue has come down drastically.

My use case for ManageEngine Applications Manager is monitoring.

What I like most about ManageEngine Applications Manager is its price point, apart from its technicalities. The solution is cheaper than its competitors.

ManageEngine Applications Manager has helpful documentation that makes setting it up straightforward.

We are resellers of this solution and I'm the enterprise senior account manager. 

I'd say that ITSM is a valuable feature, it complies with all the ITSM ITIL features in Pakistan. Our customers appreciate that ManageEngine sends regular updates, upgrading their software several times a year.