Try our new research platform with insights from 80,000+ expert users
PeerSpot user
Marketing Campaign Manager at a tech vendor with 10,001+ employees
Real User
Enables the use of templated landing pages and emails to make it easy to create messages and landing pages. The available analytics are sub-par.

How has it helped my organization?

Great ease of use creation for campaigns. Marketo enables the use of templated landing pages and emails to make it easy to create messages and landing pages.

What needs improvement?

The available analytics are sub-par.

What was my experience with deployment of the solution?

No.

What do I think about the scalability of the solution?

No.

Buyer's Guide
Marketo
December 2024
Learn what your peers think about Marketo. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
824,067 professionals have used our research since 2012.

How are customer service and support?

Customer Service:

This is where Marketo falls short. Their customer service is awful.

Technical Support:

OK>

Which solution did I use previously and why did I switch?

Yes. Switched with a new company.

How was the initial setup?

Straightforward.

What about the implementation team?

In-house and vendor.

Which other solutions did I evaluate?

Yes.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user670116 - PeerSpot reviewer
it_user670116Growth Strategies and Demand Generation Consultant at a marketing services firm with self employed
Vendor

I have used Marketo, Pardot, Acton and Infusionsoft in the last year. None of them are "easy" to use. I have not used clickfunnels yet but looking at it as I hear itvis much easier to build landing pages on.

See all 2 comments
PeerSpot user
Head of Marketing at a tech vendor with 51-200 employees
Vendor
I like the email drip campaigns. It could be easier to set up and manage.

What is most valuable?

Email drip campaigns

How has it helped my organization?

Automated customer outreach from sign up to upgrade

What needs improvement?

Easier to create/modify graphic driven templates

Need automatic 404 reporting for links included in content

For how long have I used the solution?

5 years

What was my experience with deployment of the solution?

Takes time to setup and manage

What do I think about the stability of the solution?

None

What do I think about the scalability of the solution?

None

How are customer service and technical support?

Customer Service:

8 out of 10

Technical Support:

8 out of 10

Which solution did I use previously and why did I switch?

Manual solution with Constant Contact - easier to manage multiple campaigns in Marketo

How was the initial setup?

Architecture for the brand and organizing landing page domains/URLs took time

What about the implementation team?

In-house

What was our ROI?

Saves .5 man/year

What's my experience with pricing, setup cost, and licensing?

Varies

Which other solutions did I evaluate?

Hubspot

Pardot

What other advice do I have?

Hire a Marketo certified consultant prior to install and launch.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Marketo
December 2024
Learn what your peers think about Marketo. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
824,067 professionals have used our research since 2012.
it_user4029 - PeerSpot reviewer
Marketing at a tech company with 10,001+ employees
Vendor
Advanced capabilities for closed-loop lead management, but needs a better UI and integration with marketing resource management

Valuable Features:

- Relative ease of use - Advanced capabilities for closed-loop lead management - SFDC sync

Room for Improvement:

- Can be more than what you really need - Wish it had a better user interface - Needs integration with marketing resource management
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user4401 - PeerSpot reviewer
it_user4401Developer at a transportation company with 1,001-5,000 employees
Vendor

Do you know if Marketo support mobile devices? Thank you.

PeerSpot user
Growth Strategies and Demand Generation Consultant at a marketing services firm with self employed
Vendor
I like the integration with Salesforce. I would like to see attribution reporting.

What is most valuable?

I like the integration with Salesforce.

How has it helped my organization?

We have a better alignment of sales and marketing. It allows me to do things in Salesforce without an admin.

What needs improvement?

  • Speed to sync if you have lots of leads
  • Attribution reporting

For how long have I used the solution?

We have been using this solution for six years.

What do I think about the stability of the solution?

In terms of stability, it takes longer to sync with Salesforce than it should at times.

What do I think about the scalability of the solution?

In terms of scalability, the more leads you have, the longer it takes to sync with Salesforce.

How are customer service and technical support?

I would give technical support a rating of 5/10.

Which solution did I use previously and why did I switch?

I have used Act-On, HubSpot, and Infusionsoft. Many clients switch due to cost.

How was the initial setup?

To make the initial setup better, brush up on best practices and come up with a naming convention that starts with the year, month, and date in order to keep things consistent.

Which other solutions did I evaluate?

We evaluated Pardot, HubSpot, and Act-On.

What other advice do I have?

Map out your processes and customer journey before you start building.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user585 - PeerSpot reviewer
Director of Operations at a tech vendor with 10,001+ employees
Vendor
The metrics and reports are what marketing people want

Valuable Features:

amazing interface, simple to integrate with SFDC, Love the metrics and analytics- that part completely blows away the other vendors including eloqua. They understand how marketing needs to deliver business data.

Room for Improvement:

They should share best practice implementation- because there's so much variation in how you can set it up- you can do it wrong. So setting it up right the first time would be ideal. This solution also doesn't scale for the large enterprise- a huge downside for them.

Other Advice:

This is the best marketing automation solution out there, for the ease of use, the amazing metrics, the integration to SFDC, and the price.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user600 - PeerSpot reviewer
CSO at a tech company with 51-200 employees
Real User
Marketing Automation that lives in Sales force

Valuable Features:

Marketo gives me the toolset necessary to create automated drip email campaigns to my customers and prospects. HUGE ROI! Great customer service and still (relatively) nimble dev team always willing to help, even in special, or "one-off" scenarios.

Room for Improvement:

UI is a little dated. Pricing. It is NOT cheap, given the functionality of the product. Feels like I could be paying less. Still the results I get from it more than justify the price. Could also do with some better WYSWIG editors for landing page configuration. I also wish that they provided more testing capability and other metrics, like open time, in addition to the metrics they are currently providing. If you're in B2B sales, and are using Salesforce, you NEED Marketo! They provide a comprehensive toolset, that when configured properly, widens the sales funnel in its entirety. You can cut back on SDRs and improve the productivity of each one, which is perhaps another reason of why they charge what they charge. I would highly recommend that if you are considering a Marketo deployment (or similar), you go through the steps necessary to make sure the system is well implemented. Spend time planning out your workflow prior to the implementation. Lead scoring, in conjunction with marketing automation, make for POWERFUL TOOLS. Marketo is no exception, but we made the mistake of doing a partial implementation in the first go round, and it was not until I saw another company's deployment that I realized how much we were leaving on the table.

Other Advice:

Use case that would be extremely relevant for a Marketo Deployment: Interested parties submit information requests. They are stored into Marketo, based on what actions they take (how long they spent on the site, looked at these white papers, etc). They will then get follow-on emails to help qualify the opportunity. Once they respond, and certain criteria is met, the system will pass the lead off to a Sales rep, significantly cutting down on higher touch "pre-qualified" communication.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Marketing at a tech services company with 51-200 employees
Real User
Extensive integration w/ 3rd party tools makes Marketo really stand out.

Valuable Features:

Marketo has a great UI that's both easy to use and navigate.Set-up took a while but Marketo support offers extensive training for new users, both on-demand videos and a 4-day live training session online.I adopted Marketo after using Pardot for lead management and email automation and was very pleased with how easy it was to integrate 3rd party tools. The extensive integration with GoToWebinar and SFDC saved me tons of time following online events.Additionally, the Marketo Community offers extensive information as well as the ability to suggest and vote for new features. If I couldn't find my answer in the Community, the support team was always very helpful.

Room for Improvement:

The design studio offers limited out-of-the-box features and we had to work with a developer to create new landing pages etc.Changing a campaign in progress (i.e. changing the wait period between emails) is unnecessarily complicated. We would have to create a new, nearly identical campaign, pull all leads out the initial campaign and move them to the new one just to change a wait step!The support team in Ireland is very helpful and always goes above and beyond. I wish I could say the same of the US based support team - when I spoke with them, it felt like the rep was reading a script and not listening to my question at all.

Other Advice:

Overall - I am very pleased with Marketo for email automation and lead management. I recommend it as a tool but don't disregard the initial training they offer to new users. Not all features are intuitive and training sessions point you in the right direction.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1493613 - PeerSpot reviewer
Digital Transformation specialist at a tech services company with 201-500 employees
Real User
Useful features, drives sales, gives qualified leads, and reliable
Pros and Cons
  • "The smart campaign looks quite interesting and useful."
  • "Adobe, the parent company, needs to improve on getting more information published to allow users to educate themselves on how to use the solution."

What is our primary use case?

We use the solution for marketing automation such as email marketing and lead aggregation.

What is most valuable?

The smart campaign looks quite interesting and useful. My experience is in sales, though we use Marketo for marketing it has more strength for sales. They have a very good lead force system when somebody views our website or clicks on something, I notice a strong interest. I am able to understand what is the customer is looking for and what is the feature, or function that they care about. This solution gives me a qualified lead, it will drive your sales even faster. This is the beauty I found out about Marketo.

What needs improvement?

Adobe, the parent company, needs to improve on getting more information published to allow users to educate themselves on how to use the solution. You cannot find much information about Marketo on the Adobe website. I had to Google around and go to websites to get familiar with the system. 

For an upcoming release, the UI could improve.

For how long have I used the solution?

I have been using the solution for four months.

What do I think about the stability of the solution?

We have not had any issues with the stability of the solution.

What do I think about the scalability of the solution?

The solution has shown to be scalable. We have several users using the solution on a daily basis.

How are customer service and technical support?

We did not have issues to use the support.

What about the implementation team?

The maintenance of the solution is done internally.

What's my experience with pricing, setup cost, and licensing?

The solution is expensive compared to others.

What other advice do I have?

When it comes to sales I think this solution is more suitable but if you want a solution for marketing I believe Salesforce is better. Look at your companies culture, and into the teams to see which one has more influence, the sales, or the marketing team, then decide from there.

I rate Marketo an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user