Marketo and HubSpot Marketing Hub compete in the marketing automation category. Based on the comparison, HubSpot seems to have an upper hand due to its ease of use and cost-effectiveness.
Features: Marketo offers robust tools for automated email drip campaigns, advanced lead management, and detailed analytics, highly valued for its flexibility and integration with Salesforce. HubSpot, on the other hand, is known for its comprehensive email marketing features, ideal for seamless third-party integration and campaign management, and provides users flexibility in workflows and CRM capabilities.
Room for Improvement: Marketo faces criticism for its dated interface, high pricing, and complex WYSIWYG landing page editors. It also needs more scalability and improved analytics for larger data. HubSpot struggles with in-depth analytics, limitations in workflow flexibility, and report customization, especially in bulk email campaigns, where inconsistencies in reporting and occasional workflow rigidity are noted.
Ease of Deployment and Customer Service: Both primarily operate on public cloud environments, with HubSpot supporting private and hybrid clouds. Marketo's customer service is often seen as slow and inadequate, whereas HubSpot is praised for prompt and friendly assistance, despite occasional technical challenges requiring improved server reliability.
Pricing and ROI: Marketo is noted for expensive pricing, especially at renewal, suited for larger enterprises but challenging for smaller companies. Conversely, HubSpot is considered more affordable with fair pricing and various license versions catering to different needs. HubSpot offers trial periods for new users, providing ROI when used as part of a comprehensive marketing strategy.
We set up every email so that 20% goes out with version A, 20% goes out with version B, and then it will on its own decide the winner and send the remaining 60% to whichever one is the winner.
From my personal experience, just having one or two people working on HubSpot Marketing Hub compared to other organizations I've been in that have multiple people definitely provides ROI.
There's also a really great academy that I use often, both for my own education and as kind of a starting point for any new employees that I hire to make sure that they're up to speed.
Frequently, support is unable to provide meaningful solutions or directions.
There are instances when services are down, affecting emails or report production.
Stability depends on the data center.
There is a discrepancy between how emails look in the HubSpot Marketing Hub preview inbox and how they appear when a test email is sent.
It would be better if it had a better way of creating user profiles where I can easily see who has data access to what and why.
Having some calculated formulas in a default format would enhance functionality.
The user interface could be improved.
The solution is cheaper than Alacor.
The platform allows straightforward segmentation of lists based on criteria like job title and interests, making email targeting precise and effective.
When discussing campaign performances or strategic planning, it's easy to very quickly pull up the data and display it in an easily digestible form to help make my point and make more data-driven decisions.
Marketo helps us segment leads into very specific buckets, allowing us to send the right email at the right time.
We are scoring based on behavior without pressure, and it keeps producing excellent results.
Marketo is an all-in-one marketing solution that was created by marketers for marketers. Founded in 2007, Marketo is branded as marketing software that is easy, powerful and complete.
Organizations have access to multiple marketing and sales tools when they use this solution, such as Marketing Automation, Consumer Engagement Marketing, Real-Time Personalization, and Marketing Management.
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