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Marketo vs Microsoft Dynamics CRM comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.5
Marketo provides value with proper setup, enhancing growth and ROI, despite challenges in measuring return on investment.
Sentiment score
7.6
Microsoft Dynamics CRM offers significant ROI through consistent upgrades and integration, outweighing its high cost with efficiency benefits.
 

Customer Service

Sentiment score
6.0
Marketo customer service is criticized for inconsistencies but praised for promptness; users value community and senior support escalation.
Sentiment score
6.5
Microsoft Dynamics CRM offers helpful support but response times vary, with prioritization for partners and premium members enhancing satisfaction.
 

Scalability Issues

Sentiment score
7.6
Marketo excels in scalability and user-friendliness, accommodating large databases but can incur high costs with extensive records.
Sentiment score
7.5
Microsoft Dynamics CRM is favored for its scalability, customization, and integration, despite occasional stability issues and cloud limitations.
 

Stability Issues

Sentiment score
7.7
Marketo is generally stable with minimal issues; rare slowdowns may occur but downtime is infrequent and promptly resolved.
Sentiment score
7.8
Microsoft Dynamics CRM is stable and reliable, with minimal issues and frequent updates enhancing its performance and robustness.
Stability depends on the data center.
 

Room For Improvement

Marketo needs modernization, better usability, more affordable pricing, enhanced features, and reduced complexity to meet user expectations.
Microsoft Dynamics CRM needs enhancements in customization, integration, automation, scalability, affordability, performance, and customer support for small businesses.
Having some calculated formulas in a default format would enhance functionality.
 

Setup Cost

Marketo offers competitive pricing based on database size and features, affordable compared to some platforms but costly against others.
Microsoft Dynamics CRM's pricing is variable, offering robust features, with enterprise agreements benefiting larger organizations despite high costs.
The solution is cheaper than Alacor.
 

Valuable Features

Marketo offers strong ROI through automated email campaigns, robust analytics, easy integration, and dynamic features enhancing marketing strategies.
Microsoft Dynamics CRM offers customizable integration with Microsoft tools, enhancing sales management, user experience, and cost-effective business operations.
We are scoring based on behavior without pressure, and it keeps producing excellent results.
I can also create fields and customize them according to my needs.
 

Categories and Ranking

Marketo
Ranking in Marketing Management
5th
Average Rating
8.4
Reviews Sentiment
7.0
Number of Reviews
25
Ranking in other categories
Marketing Automation (3rd)
Microsoft Dynamics CRM
Ranking in Marketing Management
2nd
Average Rating
7.8
Reviews Sentiment
7.0
Number of Reviews
76
Ranking in other categories
CRM Customer Engagement Centers (1st), CRM (2nd), Local Government CRM (1st), Sales Force Automation (2nd)
 

Mindshare comparison

As of January 2025, in the Marketing Management category, the mindshare of Marketo is 10.0%, down from 12.3% compared to the previous year. The mindshare of Microsoft Dynamics CRM is 26.2%, up from 23.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Marketing Management
 

Featured Reviews

PradeepKumar25 - PeerSpot reviewer
Useful for lead capture and engagement across social media platforms
Before Marketo, I worked on the Oracle Eloqua platform, both B2B-based. Currently, I'm working on Salesforce Marketing Cloud. So, these are the three platforms on which I have good hands-on expertise. One key reason platforms like Salesforce Marketing Cloud are gaining traction is that they invest in marketing campaigns. They conduct many virtual and live events, aggressively marketing their products. This strategy convinces C-suite executives to buy into and implement the Salesforce platform, something that other bigger platforms lack. Most companies are migrating to Salesforce. I've migrated one of my projects from Marketo to Salesforce and encountered many opportunities where companies want to migrate from Marketo, HubSpot, or Oracle Eloqua to Salesforce. I've worked on Oracle Eloqua, which is also a B2B platform, and I've also worked on Marketo. The lead scoring, table structure, and rules we apply are quite straightforward compared to Marketo. In Marketo, it's a bit clumsy. Regarding lead scoring or moving leads through the sales funnel, Oracle Eloqua is better, but it's a bit pricey. So, Marketo ranks second in lead scoring or managing leads, and it highly depends on the respective CRM. The tool tracks significant events, such as form fills on websites or social media handles. All this data is captured and stored in Marketo for analysis. Marketo Analytics is connected with Adobe Analytics. This integration offers detailed reports on total clicks, views, form fills, subscriptions, lead conversions, and more. It's straightforward compared to Oracle Eloqua, which has its own Oracle Business Intelligence suite.Marketo's reporting tools are easy to use, making it a plug-and-play solution for anyone.
Arun Srivastav - PeerSpot reviewer
Easy to use and integrates well with emails, WhatsApp, and SMS gateways
The most valuable feature of Microsoft Dynamics CRM is the campaign feature. The solution's campaign feature allows you to collate a group of customers and the frequency of email notifications sent to them. You can put an advertising budget for a series of customers, whereby high net-worth individuals will be marketed for high-end products. Low-end customers will be in a different campaign. So, we run campaigns on different sectors of customers. One of the solution's good features is integration because it directly integrates with Microsoft tools. Microsoft Office 365 and Microsoft Teams are built into it. The solution gives a varied network of text and email gateways, which are already integrated and come with the package.
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831,265 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
20%
Financial Services Firm
13%
Manufacturing Company
7%
Insurance Company
5%
Computer Software Company
13%
Financial Services Firm
11%
Government
10%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Marketo?
One of the most important things about Marketo is its focus on GDPR compliance. It helps you follow GDPR and CAN-SPAM rules. For example, with Marketo, I won't accidentally target audiences without...
What needs improvement with Marketo?
Customer support could be more helpful. The reporting could be better, with more engaging reports and the ability to collaborate more objects, like opportunities. Incorporating AI features similar ...
What is your primary use case for Marketo?
We use Marketo to provide complex solutions that can be easily implemented. It is a great tool for managing lead databases.
What do you like most about Microsoft Dynamics CRM?
The most valuable features of Microsoft Dynamics CRM are all the filters and possible reports.
What needs improvement with Microsoft Dynamics CRM?
During a period of time, restoring data and maintaining it could be better in Microsoft Dynamics CRM.
What is your primary use case for Microsoft Dynamics CRM?
I use Microsoft Dynamics CRM because of its flexible design.
 

Also Known As

No data available
Dynamics CRM, MS Dynamics CRM
 

Learn More

 

Overview

 

Sample Customers

Marketo has a customer base of thousands of companies, including Sony, Citrix, BrightTALK, Curves International, HootSuite, Hyundai, SanDisk, and Samsung Electronics.
Metro Bank, Nissan, Pandora, Delta, Haynes International, City of London, Trek and many more market leaders.
Find out what your peers are saying about Marketo vs. Microsoft Dynamics CRM and other solutions. Updated: January 2025.
831,265 professionals have used our research since 2012.