Melissa Data Quality Reviews

Data cleansing and geo coding.

Reduced direct mail errors

Update feature

2 years

Database version issues

Great

Great

It gives me an assessed value of the property in question. My partner and I are property investors, and it's good to get an assessed value. Other databases that we extract information from don't always give us that. So we're able to get an assessed value to cull out properties that we're not interested in.

Extracting the property in question, the owner's address, and the address coming off of the APN number.

It really hasn't given us a phone number for the owner of the property, and that's one thing I'd really like to be getting. Either a phone number or email.

One thing I would want to have, when you're doing a property search, you can do it either on the FIPS in the APN number or the address itself. For some entries, I'll have the APN number, and some I'll have the address. Apparently it cannot process something when both the FIPS-APN and the address are on there. I have to sort, once with one and once with the other, which is a little bit of a pain.

It seems pretty stable. I haven't seen any problems with it.

I haven't seen any problems yet. I do have to go through White Pages to try and get information about an owner, which is a different set. I'd love to see that incorporated in Melissa Data.

There was one time I was trying to figure out how to actually get the databases loaded and called up tech support. They were very helpful. They actually got online to get onto my desktop and see what was going on. It was very helpful. They were able to find my problems, and I was able to move on with it. Instantaneously getting on my screen and see what's going on was extremely helpful.

This is my first time using a solution like this.

It took me a little time. There are a couple of nuances that I had to struggle through, to first figure it out. Having tech support there really helped guide me through it. As far as getting the database formatted the way it should be, that took a little time to do. That may have been my problem as much as anything else.

I think it's worth the value for me to run it.

I just did a Google lookup and found Melissa Data, that's how I got there.

I'd say it's a great product. If those are the parameters that you want to find, it seems to do real well.

What would make it a 10 out of 10 for me would be the improvements I mentioned above.

Ease of use.

Better and standardized addresses in our systems.

Need to POC point of entry validation.

< 1Month

Easy to deploy with the help of my DBAs and Melissa Data tech support.

NA

Never tried.

Excellent.

9/10

No.

It was easy. In the installation documentation, they should mention that SQL server instance should be on the same server where Melissa Data software is installed.

In-house.

If we go ahead and buy the software, I am expecting <6 months.

Yes, I cannot name other vendors.

Looking up cell phone numbers and demographic data.

Allows us to identify cell phones before dialing, and giving us data about callers.

Melissa Data Personator and Global Phone Check.

Needs more specific data in a single lookup.

No issues whatsoever.

Have not tested, but sure the calls can be scaled.

Very good. All engineers are top-notch.

Whitepages.com and other sites.

Straightforward. Good API documentation.

Check out all options and get what you need.

We evaluated Whitepages.com.

Work with an integration partner.

Ability to link through web service and to set error status back.

Ability to validate addresses, make corrections to address. Also, if a person has moved, use the new address to send the mail and thus reduce the postage cost and reduce return mails.

Web service connections - easy to maintain synchronous connections.

Pricing model.

No issues.

No issues.

Very good.

Easy setup and easy code integration to invoke the web service calls.

Yes, we did review other NCOA provider software.

We provide a service for courthouses to summon candidates for jury duty. This requires the list of candidates’ addresses to be checked via the USPS NCOA list. We use SmartMover for this purpose.

It saves a huge amount of time. Before using this service, we used a vendor that manually ran our lists through this NCOA list, which might have taken one to three business days to return the file. This was a huge bottleneck in our process, and the data returned was not always accurate. After switching to Melissa Data’s SmartMover, the process has been reduced to between ten minutes and three hours, depending on the amount of records sent.

It provides address standardization and NCOA, and deliverable addresses. This saves our clients time, and money in postage fees, by providing updated and undeliverable addresses.

The billing structure does not seem very accurate. We’ve had issues with miscounted batch records processed. We also ran into some data quality issues, but they have been rectified and we haven’t noticed any issues since.

We encounter failed batch processes once in a while, but their team is quick to rectify issues.

Larger batches sometimes have failed batches.

Tech support is 10 out of 10.

We had issues with data quality and a very slow return time with our previous vendor.

It was very straightforward. The documentation is clear and the sales rep has been good with communication.

Pricing is based on tiers, with each tier capped at a specified number of records processed. Once you go over the cap at one tier, you are automatically bumped to the next tier. However, they seem to count failed batch processes so it’s good to keep track of the number of records sent. They’ll fix the count when notified, but their system fails to detect actual successful processes versus failed processes.

We looked at Service Objects and a few others. Some of these vendors had poor documentation, pricing was not competitive, or the product did not provide the customization we needed.

Thoroughly test the product. They have many different products that provide the same or similar results, but the execution is different. For example, the same goal of processing a list through NCOA can be accomplished via FTP, JSON, or SSIS. It depends on the implementation and which product is best suited for what you’re trying to achieve.

Melissa Data Contact Verify

When we plugin the contact verify component in the ETL from Source Systems, it will greatly help in standardizing and cleansing the source data and help keep the downstream systems clean.

It would be great if the product can be expanded to standardize and clean Telephone Numbers and TaxID’s/SSN’s.

1 year

We didn't encounter issues

We didn't encounter issues

We didn't encounter issues

Good

Good

This was the first solution we used after the POC.

Straightforward but had some pain points while plugging it in the ETL.

We did it internally. Had to call them for some support.

Improved data quality by 30%

Worth looking into it, if you have data quality issues and want cleaned data in your warehouse or applications.

Capture email addresses and phone numbers for marketing.

Gives us the ability to offer an additional resource that other companies do not.

Phone numbers, so we can help people market efficiently.

Provide more phone numbers, even cell numbers (scrubbed numbers).

No issues.

Not applicable.

Technical support is excellent.

No.

It has a straightforward, easy setup.

It is affordable.

Great tool; certainly helpful if you need an affordable option.