Melissa Data Quality Reviews, Competitors and Pricing

it_user793617

Director of Platform Operations at a tech services company with 51-200 employees

Dec 24, 2017

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Helps us provide accurate address information to customers for direct mailing

Pros and Cons

"Helps our organization provide accurate address information to our customers for direct mailing (household) and other campaigns they want to do."

"Needs to validate more addresses accurately."

What is our primary use case?

Validating customer addresses.

How has it helped my organization?

Helps our organization provide accurate address information to our customers for direct mailing (household) and other campaigns they want to do.

What is most valuable?

Ability to validate customer addresses.

What needs improvement?

Validating more addresses accurately.

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For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

No issues.

What do I think about the scalability of the solution?

No issues.

How are customer service and support?

Always responsive and helpful.

How was the initial setup?

It was pretty straightforward to set up on Windows. Then we move to Linux and it was more complex, but still manageable.

Which other solutions did I evaluate?

We've only used this one.

What other advice do I have?

Understand what you want to do.
Know the limitations of the product.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.

it_user793656

Executive Director at a non-tech company with 11-50 employees

Dec 24, 2017

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Helps us meet NCOA verification requirements for bulk mailings via USPS

Pros and Cons

"Enables us to send out bulk mailings when we need to verify NCOA."

"If I had multiple Excel files open and ran Listware it would crash Excel, charge the credits, and not save the results."

What is our primary use case?

We need to verify NCOA for sending out bulk mailings.

How has it helped my organization?

NCOA address verification was a requirement from USPS to send out the mailers. This was the only option that charged per address, which was extremely helpful since we are a small non-profit school. We didn't need the 10,000+ list verification services that the other providers offered.

What is most valuable?

Enables us to send out bulk mailings when we need to verify NCOA.

What needs improvement?

Once a list is processed it gives a report, which is great. However, if there was a section with report history, that would be very helpful.

For how long have I used the solution?

Less than one year.

What do I think about the stability of the solution?

If I had multiple Excel files open and ran Listware it would crash Excel, charge the credits, and not save the results.

What do I think about the scalability of the solution?

No issues.

How is customer service and technical support?

I haven't needed it.

How was the initial setup?

It was unique given the type of application, but it was easy to set up. Plug and play.

What's my experience with pricing, setup cost, and licensing?

By far the best pricing and licensing option we have found for a small organization, since we can buy credits in small increments and they don't expire.

Which other solutions did I evaluate?

We evaluated top results in Google.

What other advice do I have?

Pick what fits your needs, ask around.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.

it_user793647

Product Specialist / Senior Business Analyst

Dec 24, 2017

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Allows users of our product to know what industry a given business is in

Pros and Cons

"We only use the one feature for the NAICS code. This allows our product users to know what industry a business is in."

"To continually update the database with NAICS codes on businesses."

What is our primary use case?

We utilize Melissa Data’s Business Coder product to return the NAICS code on businesses, based on business name and address. We bundle it with our own product to return the business’ industry.

How has it helped my organization?

Our organization does not use it directly. We use it in our product that we sell to other businesses.

What is most valuable?

We only use the one feature for the NAICS code. This allows our product users to know what industry a business is in.

What needs improvement?

Since we only use one service, and that is only to obtain the NAICS code on a company, the only suggestion is to continually update the database with NAICS codes on businesses.

For how long have I used the solution?

Less than one year.

How is customer service and technical support?

We haven’t used any Melissa Data technical support.

How was the initial setup?

Our programmers did the API install. As far as I know it went smoothly.

Which other solutions did I evaluate?

We also evaluated and requested a quote from Experian, which was far more expensive.

What other advice do I have?

This serves our single need and we may utilize Melissa Data for other lookups, such as validate address lookup, in the future.

Test it out with real business data and validate that the industry is accurate. If not, send to Melissa Data and they will respond with more analysis and information. This was very helpful.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.

it_user791220

Office Services Manager at a government with 51-200 employees

Dec 19, 2017

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NCOA keeps our membership addresses up to date

Pros and Cons

"Getting the most up to date address for our members. We like to keep in touch with membership a few times a year so we want to maintain up to date addresses to be sure they receive any information that we mail to them."

"It will mix up family members at times, so we will change addresses at times that shouldn’t be changed."

What is our primary use case?

NCOA to keep our addresses up to date.

How has it helped my organization?

Our membership addresses are kept up to date.

What is most valuable?

Getting the most up to date address for our members. We like to keep in touch with membership a few times a year so we want to maintain up to date addresses to be sure they receive any information that we mail to them.

What needs improvement?

It will mix up family members at times, so we will change addresses at times that shouldn’t be changed.

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

No issues.

What do I think about the scalability of the solution?

No issues.

How are customer service and technical support?

Good.

Which solution did I use previously and why did I switch?

No previous solution.

Which other solutions did I evaluate?

Yes, but too long ago, I don’t remember which.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.

it_user790494

Director of Software Development

Dec 18, 2017

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Helps me standardize data for better duplicate record checks

Pros and Cons

"Standardizing allows me to more effectively check for duplicate/existing records. Verifying increases the value of the data."

"The SSIS component setup seems a little klunky."

What is our primary use case?

Cleanse, standardize, and verify addresses at point of entry into our primary system, via both UI and import processes.

How has it helped my organization?

We have been able to avoid costly duplication of data and effort. Additionally, verifying has increased the accuracy of our target marketing efforts.

What is most valuable?

Standardizing and verifying are equally important to me. Standardizing allows me to more effectively check for duplicate/existing records. Verifying increases the value of the data.

What needs improvement?

The SSIS component setup seems a little klunky, but otherwise the product does what I expect.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

No issues.

What do I think about the scalability of the solution?

No issues.

How are customer service and technical support?

We haven't needed it much, so I can't address this.

Which solution did I use previously and why did I switch?

We had nothing previously.

How was the initial setup?

Straightforward.

What's my experience with pricing, setup cost, and licensing?

It's affordable.

Which other solutions did I evaluate?

No. I've used Melissa Data zip code products in the past, and became interested in their additional offerings.

What other advice do I have?

It's pretty easy to implement inline in a website and Windows application code. SSIS setup and configuration is a little klunky, but pretty easy to use.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.

it_user467340

Owner /CEO at a consultancy with 501-1,000 employees

Jul 3, 2016

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We now have less errors on catalog address labels.

What is most valuable?

Spelling of names
Email addresses

How has it helped my organization?

We now have less errors on catalog address labels.

What needs improvement?

It changes names to what it thinks it should be when the spelling is different. It should not do this.

For how long have I used the solution?

I’ve been using it for three years.

What do I think about the stability of the solution?

We have had no issues with the performance.

What do I think about the scalability of the solution?

It has been able to scale for our needs.

How are customer service and technical support?

Very good, although a lot of the time they were not aware of a problem that we were experiencing.

Which solution did I use previously and why did I switch?

We wrote our own edits and looked at each card.

How was the initial setup?

It was easy to implement.

What's my experience with pricing, setup cost, and licensing?

Be sure you know how much service you need so you don't pay more than you should.

What other advice do I have?

Do a free trial.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.

it_user791217

Business Intelligence Developer at a healthcare company with 1,001-5,000 employees

Dec 19, 2017

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Streamlines address cleansing to improve duplicate identification and geocoding

Pros and Cons

"SSIS integration."

What is our primary use case?

Cleansing addresses of referring healthcare facilities to improve duplicate identification and geocoding their addresses.

What is most valuable?

Address parsing
Cleansing
Standardization
SSIS integration

For how long have I used the solution?

Three to five years.

What do I think about the stability of the solution?

No issues.

What do I think about the scalability of the solution?

No issues.

How are customer service and technical support?

Have not had to use technical support.

Which solution did I use previously and why did I switch?

Nothing previously.

How was the initial setup?

Simple.

Which other solutions did I evaluate?

Did not evaluate other options.

What other advice do I have?

You need to have a specific strategy wrapped around its use so that you can fully utilize its capabilities.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.

it_user793650

Manager of Application Development (Web Team) at a retailer with 1,001-5,000 employees

Dec 24, 2017

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Helps us reduce UPS charges for incomplete or bad addresses

Pros and Cons

"Address verification ensures our customers get their packages, and we aren’t charged for incomplete address information."

"There are some hitches in setup, especially with the new encoding, but otherwise it’s relatively simple."

What is our primary use case?

Customer address verification.

How has it helped my organization?

Decreased charges incurred from UPS for incomplete or bad addresses.

What is most valuable?

Address verification. It ensures our customers get their packages, and we aren’t charged for incomplete address information.

What needs improvement?

Further improved address data.

Also, I'd generally prefer an API-based solution going forward, and one that does fraud verification at the same time.

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

No issues.

What do I think about the scalability of the solution?

No issues.

How is customer service and technical support?

Supportive as needed. Have not required much support.

How was the initial setup?

There are some hitches, especially with the new encoding, but otherwise it’s relatively simple.

What was our ROI?

Generally, the cost is ROI positive, depending on your shipping volume.

Which other solutions did I evaluate?

Yes, we evaluated other options. Not disclosing them at this time.

What other advice do I have?

I would also check out EasyPost and Whitepages and see what solution works best for you.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.