Melissa Data Quality Reviews

Looking up cell phone numbers and demographic data.

Allows us to identify cell phones before dialing, and giving us data about callers.

Melissa Data Personator and Global Phone Check.

Needs more specific data in a single lookup.

No issues whatsoever.

Have not tested, but sure the calls can be scaled.

Very good. All engineers are top-notch.

Whitepages.com and other sites.

Straightforward. Good API documentation.

Check out all options and get what you need.

We evaluated Whitepages.com.

Work with an integration partner.

We use Melissa Data Listware for customer address verification.

I have only just started to use it at my current company so no improvements yet. In my previous role, we used Listware to reduce returned mail and reduce mailing costs.

Simplicity, ease of use, combined with overall accuracy of data.

The world is moving/has moved to the cloud. I get that. But it would be nice to easily integrate the solution with our own internal systems/processes in a way that keeps IT happy. Right now I live at a company with (exceedingly) tight IT policies, so integration of a cloud solution just doesn’t work. The on-premise version of Listware is too expensive relative to the cloud version.

No stability issues yet.

No scalability issues.

Average to below average. Tech support at Melissa Data was very quick to wash their hands of an issue and say it's IT policies on my side that are causing the issue. There was no offer to try and find a work-around. Just an overwhelming attitude of "it’s not our problem."

I have investigated but not used other solutions.

Easy enough. 

Cloud is very cheap. On-premise is expensive.

I can’t recall all the other solutions in detail; Trillium was one.

Trial subscriptions (via cloud) are very cheap and easy to use. It’s a great way to test Listware to see if you want to go deeper with integration.

We use Listware Online to get personal information from home addresses.

We have only been using this for about two months, but it has sped up our processing significantly. It makes data mining easy and fast. We don't have to spend an entire month gathering correct information on leads. With LWO, all we need is a list of home addresses, and in minutes we have names and phone numbers to increase our chance of these leads becoming customers.

It's most useful in getting us names of homeowners. The phone numbers also make it convenient and easy to contact potential leads. This allows us to personalize postcards to advertise our services.

I wish there was a way to do a "test run" and see what a particular format will give you.

No issues.

No issues.

We have not needed much help, but the help we have gotten has been quick and simple.

It was very simple and easy. I was able to do it with minimal assistance, as it is very easy to understand.

Be sure, before you spend your credits, that you have everything set up the way you want.

Zscrubber. Melissa Listware Online is much easier.

I rate it a nine out of 10. It gets us all the information we need quickly and easily. It's convenient to be able to simply upload a spreadsheet and use a predetermined template; it only takes a few minutes to process.

Melissa Data Contact Verify

When we plugin the contact verify component in the ETL from Source Systems, it will greatly help in standardizing and cleansing the source data and help keep the downstream systems clean.

It would be great if the product can be expanded to standardize and clean Telephone Numbers and TaxID’s/SSN’s.

1 year

We didn't encounter issues

We didn't encounter issues

We didn't encounter issues

Good

Good

This was the first solution we used after the POC.

Straightforward but had some pain points while plugging it in the ETL.

We did it internally. Had to call them for some support.

Improved data quality by 30%

Worth looking into it, if you have data quality issues and want cleaned data in your warehouse or applications.

We need to verify NCOA for sending out bulk mailings.

NCOA address verification was a requirement from USPS to send out the mailers. This was the only option that charged per address, which was extremely helpful since we are a small non-profit school. We didn't need the 10,000+ list verification services that the other providers offered.

Enables us to send out bulk mailings when we need to verify NCOA.

Once a list is processed it gives a report, which is great. However, if there was a section with report history, that would be very helpful.

If I had multiple Excel files open and ran Listware it would crash Excel, charge the credits, and not save the results.

No issues.

I haven't needed it.

It was unique given the type of application, but it was easy to set up. Plug and play.

By far the best pricing and licensing option we have found for a small organization, since we can buy credits in small increments and they don't expire.

We evaluated top results in Google.

Pick what fits your needs, ask around.

• Very straightforward installation & Configuration steps. We configured Personator & Match process and part of our daily SSIS ETL load process.
• Very Easy to use. 
• Procured missing customer information. We simply passed basic details of out customers like Name, Address, Phone Number and Personator application was able to append Emails, New Address if moved, Phone number, Geocode. Personator also standardizes existing customer information.
• Match process provided reliable single view of data. We used it for de-duplication, matching & mastering customer records.

• Data appends helped improve our Customer reach.
• Improved Address and Email Quality.

• Having Customer Primary and Secondary address will help us a lot as some Customers tend to use secondary addresses for business communication.
• Email Address Soft Ping should be made real time within Personator. 
• Overall there is a room for improvement in Customer Address Appends and Email Appends.

We use Melissa Data Web Service during our freight bill entry process. We check Melissa Data to determine if a ship-to address is a residential address. If so, we add a residential delivery charge to the invoice.

Previously, we had to rely on the driver of the delivery to mark a shipment as residential. If they forgot or were not sure, the delivery would not be marked and we would potentially lose revenue from the residential delivery.

We use a Melissa API to access the data, so it easy to use, accurate, and fast.

There are some companies out there using Google or other sources to check/confirm if addresses are residential. If Melissa is not doing this, that could be an improvement.

No stability issues.

No scalability issues.

Tech support is fine.

We did not previously use a different product.

Straightforward. Melissa provided instructions on how to use the APIs, login information; it was very easy to set up.

Understand how may transactions you will be processing so that you can get the right tier pricing.

Follow normal IT processes to design what you need; build, test, and implement.

Cleanse, standardize, and verify addresses at point of entry into our primary system, via both UI and import processes.

We have been able to avoid costly duplication of data and effort. Additionally, verifying has increased the accuracy of our target marketing efforts.

Standardizing and verifying are equally important to me. Standardizing allows me to more effectively check for duplicate/existing records. Verifying increases the value of the data.

The SSIS component setup seems a little klunky, but otherwise the product does what I expect.

No issues.

No issues.

We haven't needed it much, so I can't address this.

We had nothing previously.

Straightforward.

It's affordable.

No. I've used Melissa Data zip code products in the past, and became interested in their additional offerings.

It's pretty easy to implement inline in a website and Windows application code. SSIS setup and configuration is a little klunky, but pretty easy to use.