Melissa Data Quality Reviews

We use Listware for Microsoft Excel for NCOA.

NCOA processing is now quick and easy. No waiting for the list to come back, no calling, and no worrying if there are enough credits available.

Being able to send out client mailings with the most accurate addresses possible. 

It would be helpful if a list of the codes and explanations could be included.

No stability issues.

No scalability issues.

Excellent.

No previous solution.

Very simple; step by step, online.

Pricing is very reasonable, no licensing required.

Satori. You have to call to purchase credits, unless you want to spend a couple thousand dollars a year to purchase unlimited NCOA. When I called I got voicemail. Wanted something quicker.

Try it. It couldn’t be much easier.

Data quality: Using it to validate addresses and email addresses for valid deliverability.

Allows us to delete and correct incorrect data to make the searching of our applicant tracking system more consistent and relevant.

Ability to keep our data set clean and usable for our community searches.

We have noticed that some of the emails and addresses return with confusing or incorrect codes, but for the most part, it is accurate.

No issues.

No issues.

So far, so good. Although, we have not needed to use this very often.

No previous solution was used. We implemented Melissa Data when we moved forward with our data quality tool.

We used a third-party to integrate into our DQM.

You should have a good idea of the size of your data and the amount of cleansing you will be doing, so you will purchase the appropriate size bundle.

No.

Have a good understanding of your data. Therefore, you can look at the recommended changes to make sure they make sense.

I mainly use name and address lookups and Listware Online for mass mailings.

It cuts down significantly on time in trying to match names to addresses. I can do in a few hours what would otherwise take days to accomplish.

Listware Online. I can enter a list of addresses and get names of residents, whether owners/renters, and their phone numbers.

Many issues, sometimes I have to completely log out and start over.

I have never used tech support.

Polk Data.

Easy, but I did not purchase a big package; I have mostly taught myself the program.

Pricing is very reasonable.

Various reverse address, reverse name people search programs; none of them worked for what I need.

Depending on your needs, it is adequate. My need is simply an easy lookup system for mailings.

We use Melissa during subscriber onboarding and the KYC process to verify a provided address.

The customers' addresses are now complete, correct and follow one consistent format. This ensures the delivery of services/products, and all data to be consistent and valid.

Address searching and verification. The user can quickly search for an address and verify it in a multi-country setup.

More countries should be supported by Melissa.

We did not encounter any issues.

We did not encounter any issues.

We have been provided with the highest level of support up to now.

We used local products but decided to switch to Melissa where they support multiple countries at the same time.

It was straightforward. There was documentation that was easily read and understood. A dedicated Melissa contact responded to our clarification questions and we were able to integrate with Melissa without any issues.

We advise our customers to buy the high volume bands of Melissa.

We investigated various solutions and decided that Melissa was the best fit for our business and customers’ businesses needs.

Melissa offer a high quality product with great service. Their pricing is also very competitive.

Parsing address data from a single field.

Address parsing. Our other software does not have this functionality.

Better results in parsing, as described on the website.

No issues.

No issues.

Tech support itself is okay, but they could not achieve desired results.

We switched because we were doing it manually.

It would be nice if it also had a user interface, as it did in years past.

Test the product thoroughly before buying.

There are no other viable options.

Did not work as advertised.

Understand its limitations.

We use Address Object, Phone Object, Name Object, Email Object (current versions) for address verification for package shipping.

Decreased chance of incorrect shipping addresses and, thus, returned packages.

• Address/county data lookup
• Address correction

• More/better search tools are needed.
• State and local tax data would be nice.

No issues.

No issues.

Nine out of 10.

This is our first solution.

Setup was straightforward. Could have more API examples for different languages.

Depends on situation. We prefer to have data onsite, but some might prefer web access.

Google, USPS, SmartyStreets.

Search all options and decide which is the best fit.

We use Rooftop Geocode files, FTP batch file upload, for data annotation.

It's an enabling technology for us.

Accuracy. Our downstream data analytics solutions depend on quality data.

Speed of delivery/ease of use. They advertise a 24-hour, next business day turn time on data annotation, but I’ve found it is usually closer to 72 hours. This is still excellent, just make sure you add in the appropriate fluff to your delivery timelines. 

No issues.

No issues.

Eight out of 10.

Yes, we had a previous solution. We switched because of the cost.

Straightforward, as long as you’re used to working with large tabular data.

Quality comes with a cost which is updated frequently.

On smaller batch runs they have an Excel plugin called Listware which can get you the data instantly, but it’s pricier per datum. Once you get above a few thousand line items it’s better to do the FPT batch, wait the extra days, and save the costs.

We did evaluate other products, but the particulars are confidential.

Know the question you are asking. More data doesn’t give better solutions if it’s the wrong data for the question.

We use:

• Contact Verify to cleanse customer data such as first and last name, address, email, and phone number.
• MatchUp to verify existence of people within our source data using three key attributes.

 identify valid, and better formatted, data which improves the data we store in our database

Both Contact Verify and MatchUp are valuable to us. Without cleaning the data and matching existing data, it would be challenging to accomplish our clients' requirements.

Contact Verify is very simple to use and performs very fast.

MatchUp is a more complex product and I recommend a test area before upgrading to production. Performance can change from version to version.

Sometimes you need to reboot the server to apply patches. No product is completely error-free after upgrading.

MatchUp seems to be single threaded, and limits the amount of data that can be processed automatically.

Support is very good and they spend the time you need to understand the tool to accomplish your goals. Escalation to level 2 or 3 if necessary.

Very straightforward, point and click.

Spend time learning how it works. Perform testing to understand the return codes.