Meraki Dashboard Reviews

We are using Meraki in our network environment. It's for monitoring and analysis. 

The solution is easy to use. 

The initial setup is very easy.

We have found the client dashboard to be very simple to use, especially in our Meraki environment. 

It's mostly stable. 

The solution can scale. 

We've had some issues with the product and are looking to replace it. 

The coverage has been an issue for us. 

In the traffic analysis, there are too many categories.

I do not have any notes for new future features. 

I've used the solution for about three years. 

The stability is okay. However, with the cloud, it depends on the internet traffic. Sometimes the connectivity is not good, and that can affect the product. I'd rate the stability seven out of ten. 

The solution has been scalable. I'd rate the ability to expand nine out of ten.

We have around 250 users on the solution and 500 devices. 

So far, in terms of technical support, we've had some cases. They are fine.

We are planning to replace Meraki with Fortinet. I've used Fortinet in the past. There are some extra features, such as the firewall from Fortinet, that are a bit better. 

The setup process is very simple. It's not overly complex. 

The licensing is okay. I'd rate it five out of ten. It could be less expensive. 

We did evaluate other vendors as well and compared them to Meraki. 

I'm an end-user. 

I wouldn't recommend the solution to others right now. 

I'd rate the solution eight out of ten overall. 

We are using this solution for configuration of Wi-Fi devices and management. We are customers of Meraki and I'm the technical support manager at our company. 

The troubleshooting is great and the solution is easy to configure. Resolving issues that are related to DNS or related to devices is simple with everything in the dashboard.

I'd like to see an alert notification for the mail box so that an administrator will know when to check it. We sometimes have IP or DNS issues. If a user doesn't come to the office for a couple of days, it can sometimes take 20 minutes for them to connect their laptop when they return.

I've been using Dashboard for nearly four years. 

The solution is scalable. 

Whenever we require any information or support, Cisco provides that. Their support is quite good. 

The initial setup is very simple. We have two engineers who take care of maintenance and we have around 500 users. 

The solution is quite expensive and their reasoning is that they offer a better solution. 

I rate this solution nine out of 10. 

We're using Meraki Dashboard for the overall insight and management of the products and services that we have with Meraki, whether switches, SD-WAN, access points, MDM, or the system manager. Meraki Dashboard is our overall portal for service management for all Meraki products.

Meraki Dashboard helped my company because it allows the oversight and management of Meraki products and services from an operational and maintenance perspective, including software updates and overall utility. The solution also allows the segregation of rights so that multiple people can quickly manage different aspects of the services.

What I found most valuable in Meraki Dashboard is that it's well-organized, easy to use, and practical.

An area for improvement in Meraki Dashboard is licensing management because it's a little complex. Product licensing can be made a little bit easier through license concurrency and a more straightforward approach to applying the license to products and services.

I've been using Meraki Dashboard for five or six years now. I'm still using the solution but in a different capacity.

Meraki Dashboard is a stable solution.

Meraki Dashboard is a scalable solution.

I found the technical support for Meraki Dashboard good, so I'm rating it four out of five.

From a dashboard perspective, my company used Fortinet before  Meraki Dashboard to oversee products and services.

Meraki Dashboard was straightforward to set up.

I've seen ROI from Meraki Dashboard.

Meraki Dashboard is a utility and portal that's part of the Meraki solution.

In my company, ten to twelve people use Meraki Dashboard.

As the Meraki Dashboard deployment was very straightforward, only two to three people deployed it. Ten people handled the maintenance of the solution, but it was based on areas in which people had responsibility.

Currently, there's no plan to increase the usage of the Meraki Dashboard.

I would recommend Meraki Dashboard to others who have Meraki products and services, as the solution can provide oversight into what you're doing and what you'll be able to maintain from a Meraki point of view.

My rating for Meraki Dashboard is eight out of ten because it's a strong product for me.

I'm doing everything with this solution. I'm renting some access and using it for my enterprise. I'm doing the insights. I'm doing the API integration with the NordLayer. I can work from home with it as well. 

For the most part, it's perfect. The features are all great.

The initial setup is very good.

It's a scalable solution.

The solution is stable. 

It is a little bit expensive. 

Maybe sometimes they just need to add some more integration to not be a hundred percent Cisco. For example, with Cisco Umbrella, if they could integrate, let's say, Palo Alto or some other third-party devices on the API, not on the VPN channel, that would be great.

Some features could be added. 

I've used the solution for around two years.

The solution is very stable and reliable. There are no bugs. Its performance is good. 

I've found the solution to be scalable. 

The number of users vary. 

For my company, I'm providing consultancy. That's around ten people. However, for other companies where we provide the consultant, there's sometimes 2,000, or 5,000 people. I cannot distinguish between my business as a small enterprise doing that consultancy or in general our clients. It's hard to give exact user numbers.

I didn't face any real problems that would require support. Maybe some other people might if they are doing things on their own side.

Sometimes, with the old way of Meraki VPN connection, it did not work on Windows. However, I asked somebody to follow up with customer support or with technical support and we worked out the issue.

I'm using the Cisco Meraki right now for my own business. In my company, we are using FortiGate. 

The setup is easy. It's not complex. It could be more friendly. When we connect on the API, maybe we can add some more features. Other than that, it was great.

I don't have a huge environment, to be honest. If I have a big environment, I would automate that. I'm doing everything manually in a small environment, and it's straightforward and fast.

The amount of people you need to maintain the solution depends on the third party. Our monitoring or support will be two or three people. However, usually, maintenance is handled by a third party. We don't consider how many people; we do the fees, and they will do their job.

I handle the initial setup in-house. I did not need the assistance of other outside individuals such as consultants or integrators. 

Of course, the last time I deployed around 1200 sites and I used a third party.

While we haven't seen any ROI just yet, we expect to see an ROI in three to four years. 

It is a pretty expensive solution. I'd rate it four out of five in terms of how expensive it is, with five being the most expensive. 

There is just the licensing fee and the integration. If I do it with the Cisco Umbrella, since I'm forced to use the Umbrella to get the full features, I'm limited with the Umbrella. That said, I don't want, as an example, a SaaS solution. If I do it with NordVPN or any other SaaS solution, I have to pay there, and I do a VPN connection which is not the right solution for me in 2022. 

We're a customer and an end-user.

We are using the latest version of the solution. However, I don't know the exact version number. 

I'd advise users that the solution can be expensive, and they need to brace for that.

I'd rate the solution seven out of ten.

I am using Meraki Dashboard for Meraki equipment for all of our corporate offices worldwide.

The most valuable feature of Meraki Dashboard is we can manage our switches and access point in one place.

The tool is useful for managing devices and monitoring their current state, but it falls short in troubleshooting network issues, particularly with access points. It does not provide a complete understanding of the root causes of the issues. As a result, network engineers have had to use additional tools to complement it and conduct assessments. The only way to improve the tool would be to enhance its capability to identify and resolve network issues effectively.

A feature that can conduct band analysis and provide information about deadlines and related details would be beneficial.

Repeatedly rebooting devices due to errors can disrupt operations, so it's not recommended. However, there are times when it's necessary to reboot access points or switches. The process of scheduling a reboot can be cumbersome, as it involves using the API and building a pipeline script through the console. This adds another layer of complexity to managing and supporting the system.

I have used Meraki Dashboard within the past 12 months.

The support from Meraki Dashboard is highly responsive.

I rate the support from Meraki Dashboard a nine out of ten.

Positive

The pricing of the tool is relatively high compared to other solutions. It comes with a premium that exceeds that of its competitors by approximately 25 percent.

By cross-training our systems administration team to support both, we have been able to reduce our overall organizational footprint and rely on network engineers only when needed. This flexibility has some advantages that can be scaled up across the organization, but it's worth noting that the cost of the tool is higher than other solutions, particularly when only a simple access point or switch is needed.

I rate Meraki Dashboard an eight out of ten.

In my previous employment, I used to deploy Meraki solutions for retail stores. They really liked the the Presence analytics feature. Basically, they could tell how many clients came into each store and how many clients came out, using the MAC addresses, not some kind of analog solution. So not only could they know how many clients came in and came out, but also how many returning customers came to each location. They could take that data and match it up with the other locations, and get a lot of marketing information from that too.

In addition to Presence analytics, Layer 7 filtering allowed me to filter connectivity by service and not by port. Also Easy VPN connectivity between the Merakis, multiple SSID configurations, plus I could segregate one SSID from another. One more feature I would add is Facebook integration. 

It improved the marketing solution of the company where I deployed it and it improved the way they gather marketing data tremendously. Instead of sending emails to customers with their old access-point solution, each client that came into the store - by checking into the store, they could connect right away to Wi-Fi - the store could get a lot of the social media data from their clients. That's how they got automatic marketing going, by the clients checking into Facebook. So their friends could see right away their check-ins, and so on.

It's funny, because these are solutions that are more in the marketing area rather than the network, but there's no other solution that provides this.

The process of getting licensing can be a little bit painful, especially if you're doing it each year. The customer support could also take a while to get on the line.

I'd say around five years.

No issues with stability. It was good. Once I deployed it, I totally forgot about it. It did its job, network-wise.

I would say it's about a seven out of 10.

Previously we used a different solution that only offered the ability to get emails from customers, and this provided a much better solution for a retail environment.

Simple.

Merkaki was there before I was hired, and I'm the one who took it and presented it to my supervisor. From there, I went and presented it to the company where I deployed it. It was a great story. It was only after about two weeks at my new job back then, I brought the solution to my company, and then I sold the solution, configured the solution, designed the solution, and maintained the solution day-to-day. So it was something that I did my own research on.

Look at all the features it has to offer, not only network-wise. For example, the Meraki MR12 is an excellent solution for retail, and you also have a Meraki that has great switches where you can control everything over the cloud, and so on. There are different features that fit well so I'd recommend looking into everything it has to offer, and all the solutions.

I give it a 10 out of 10 because I don't see any other product in the market that offers the same solutions, at least for retail.

Cisco has a cloud partnership, which you can use to provide use cases for the customer.

All products can be monitored and managed from the same dashboard.

There could be an on-premise server for the dashboard.
Meraki can download the full server from the cloud to on-prem for the client. It will be beneficial to get new insight and new options. It will be an innovation for Meraki. Other cloud providers provide this feature.

I have been using Meraki Dashboard for over five years in presales and one year in a technical role.

We didn't face any issues with the solution's stability.

I rate the solution's stability a ten out of ten.

The solution is mainly for medium businesses but can work on small and enterprise businesses.

I rate the solution’s scalability a nine out of ten.

Meraki Dashboard has excellent technical support in the UK and a lot of sales support. However, the support for the BOC license was not as good.

We have used Fortinet before. Meraki is a management platform focused only on the dashboard. They give 100% effort to support all things. Fortinet is not as powerful as Meraki.

The product’s pricing is neither high nor low.

I rate the product’s pricing a five out of ten, where one is cheap, and ten is expensive.

Overall, I rate the solution an eight out of ten.

We use Meraki Dashboard for troubleshooting and configuring networks, statistics, reporting, and monitoring security threats. Our clients' networks depend on it daily, and it's part of our core business model.

We can remotely monitor clients' networks through Meraki Dashboard, dramatically reducing the on-site visits required. Meraki Dashboard has cut down on personnel costs because it requires fewer people to support. 

It also helps us stay on top of potential problems, which keeps our clients happy. We get critical notifications ahead of time, so we know about the issues before our clients do.

The most critical feature of Meraki Dashboard is its scalability.

Meraki Dashboard is a mature product, so it doesn't have a lot of bugs or significant issues, but would love to have the ability to save configurations externally instead of storing them in the database. 

I've been using Meraki Dashboard for over four years.

Meraki Dashboard is stable. We rarely have significant crashes or downtime. The solution has gone down maybe once in four years.

Scalability is one of Meraki Dashboard's strongest features. We have thousands of users if we're counting the end-users on our clients' network, but we have hundreds of clients. 

The wait time to speak with a Meraki support engineer is always long, but they get the job done. I rate Meraki support eight out of 10. 

Positive

We never based our business on other cloud solutions of that level. We use other products, but I hated the HP solution. There were so many glitches. Unfortunately, we have to deal with it from time to time because of existing clients, but that's not what I would recommend to anybody.

I rate Meraki Dashboard eight out of 10 for ease of deployment. It's straightforward to deploy Meraki Dashboard at a new site because you can use a template, and it's easy for me, in particular, because I have been using the solution for a long time. 

With a template, it usually takes no longer than 10 minutes if you have all the network equipment ready to go. A full setup from scratch takes about two days. Usually, a single person can set it up but it depends on the number of clients we have. If we have more clients, we might need additional staff to manage and maintain the solution. 

We do the deployment ourselves.

I rate Meraki Dashboard six out of 10 for affordability. The cost depends on the amount of equipment at each site, including switches, access points, firewalls, etc. Meraki's licensing model is per unit per year. At a minimum, it's around $500 for the smallest networks.

I rate Meraki Dashboard nine out of 10. It's one of the best products on the market, but there's always room for improvement. More convenient licensing and faster technical support would probably bring it up to a perfect 10. 

If you plan to implement Meraki Dashboard, I recommend first creating a structure that you can replicate. It's much easier to support that way because there's already an internal structure. If you have consistency in naming devices, ports, etc., it will help you search data to identify ports and troubleshoot.