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Presales System Engineer at a computer software company with 501-1,000 employees
A cloud solution for monitoring and managing from one dashboard
What is our primary use case?
What is most valuable?
All products can be monitored and managed from the same dashboard.
What needs improvement?
There could be an on-premise server for the dashboard.
Meraki can download the full server from the cloud to on-prem for the client. It will be beneficial to get new insight and new options. It will be an innovation for Meraki. Other cloud providers provide this feature.
For how long have I used the solution?
I have been using Meraki Dashboard for over five years in presales and one year in a technical role.
Buyer's Guide
Meraki Dashboard
February 2026
Learn what your peers think about Meraki Dashboard. Get advice and tips from experienced pros sharing their opinions. Updated: February 2026.
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What do I think about the stability of the solution?
We didn't face any issues with the solution's stability.
I rate the solution's stability a ten out of ten.
What do I think about the scalability of the solution?
The solution is mainly for medium businesses but can work on small and enterprise businesses.
I rate the solution’s scalability a nine out of ten.
How are customer service and support?
Meraki Dashboard has excellent technical support in the UK and a lot of sales support. However, the support for the BOC license was not as good.
Which solution did I use previously and why did I switch?
We have used Fortinet before. Meraki is a management platform focused only on the dashboard. They give 100% effort to support all things. Fortinet is not as powerful as Meraki.
What's my experience with pricing, setup cost, and licensing?
The product’s pricing is neither high nor low.
I rate the product’s pricing a five out of ten, where one is cheap, and ten is expensive.
What other advice do I have?
Overall, I rate the solution an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
Delivery Manager Network Services at a retailer with 10,001+ employees
A good network management tool that allows for full infrastructure visibility, but can be complex to configure and manage without specific knowledge
Pros and Cons
- "We like the visibility this solution gives us of the infrastructure."
- "This solution can be quite complicated to configure and manage, unless you have a technical person with specific knowledge working on it."
What is our primary use case?
We use this solution as management software for the Meraki hardware appliances. This allows us to manage the network infrastructure over the platform.
What is most valuable?
We like the visibility this solution gives us of the infrastructure.
What needs improvement?
This solution can be quite complicated to configure and manage, unless you have a technical person with specific knowledge working on it.
For how long have I used the solution?
We have been working with this solution for around eight years.
What do I think about the stability of the solution?
We have found this to be a stable solution.
What do I think about the scalability of the solution?
As this solution is cloud-based it is easily scalable.
What other advice do I have?
We would rate this solution a six out of ten.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Meraki Dashboard
February 2026
Learn what your peers think about Meraki Dashboard. Get advice and tips from experienced pros sharing their opinions. Updated: February 2026.
883,712 professionals have used our research since 2012.
Inside Solution Architect at a tech services company with 1-10 employees
Cloud-based with great features but is too heavy
Pros and Cons
- "The solution scales well."
- "It would be nicer if the dashboard was lighter."
What is our primary use case?
We primarily use the solution as a dashboard. We use it for configuring switches, routers, access points, or whatever we have in the network.
What is most valuable?
We like that it is cloud-based.
It offers a lot of great features.
The solution scales well.
What needs improvement?
Sometimes the system crashes. We need them to offer better stability. When this happens, we cannot access some of the switches in the network. We can only reach them after multiple attempts.
It would be nicer if the dashboard was lighter. They need to reduce the CPU usage.
We'd like it if the dashboard showed everything on the network, even things from other vendors, like HP or Dell.
For how long have I used the solution?
I've been using the solution for six months or less.
What do I think about the stability of the solution?
The stability could be better. It does crash sometimes. I'd rate the stability seven out of ten overall.
What do I think about the scalability of the solution?
The scalability is quite good. I'd rate it nine out of ten.
The solution can be used in both SMBs and enterprises.
How are customer service and support?
I have not used technical support yet. I haven't had to contact them.
How was the initial setup?
The initial setup is not complex. it is pretty straightforward. The steps are simple to follow, and the devices are configured very easily.
What's my experience with pricing, setup cost, and licensing?
The pricing is okay. I'd rate it seven out of ten It could be cheaper.
Which other solutions did I evaluate?
I have not had the chance to compare the solution to other products.
What other advice do I have?
I'm a Cisco partner. I offer Cisco products to customers. We are IT solutions providers.
I'd recommend the solution to other users. Overall, I would rate it seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
System and Network Administrator at a pharma/biotech company with 501-1,000 employees
Enables remote feasibility of device management worldwide; could be improved with greater user intervention permission
Pros and Cons
- "The initial setup process is quite simple."
- "I think this product could be improved with a CLI for more directives."
What is our primary use case?
Our use case for this solution is primarily monitoring and configuration of the Meraki database.
What is most valuable?
Meraki Dashboard is the feature I find most valuable because it gives you remote feasibility of managing all the devices worldwide. You don't need to be in the local location already.
What needs improvement?
I think this product could be improved with a CLI for more directives.
In the next release, I would like to see a little more user intervention or more control given to the engineer.
For how long have I used the solution?
I have been working with Meraki Dashboard for around five years.
What do I think about the stability of the solution?
I would rate the stability of this solution a nine, on a scale from one to 10, with one being the worst and 10 being the best.
What do I think about the scalability of the solution?
My impression is that this solution is quite scalable. We have some 10 users currently in our organization.
How was the initial setup?
The initial setup process is quite simple. I would rate it a 10, on a scale from one to 10, with one being the worst and 10 being the best. This solution is deployed on the cloud.
Which other solutions did I evaluate?
We compared Meraki Dashboard with Fortinet. FortiManager gives you options, but Meraki Dashboard has more feasibility and more control over all of the Meraki products.
What other advice do I have?
I would recommend this solution to other users.
Overall, I would rate this solution a seven, on a scale from one to 10, with one being the worst, and 10 being the best.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Arquitecto de Soluciones at a comms service provider with 11-50 employees
User-friendly, rich in features, and helpful technical support
Pros and Cons
- "The ability to view the entire project stack, including the camera, features, and routers, which I believe are the most important or relevant components."
- "I would like to receive decent notification alerts regarding the license's expiry. Or any help on correcting or optimizing licenses, because in certain circumstances you can add a license but it's the wrong licensing. However, the Dashboard adds the license in some way, and you do not utilize it. You can simply extend the license's expiration date."
What is our primary use case?
My professional role is to perform demonstrations and similar tasks in order to demonstrate the to our consumers the product.
We use Meraki Dashboard to monitor some features or configurations and similar things.
What is most valuable?
The most valuable features of this solution are the map, the port's activities, the statistics, as well as the logs and reports.
The ability to view the entire project stack, including the camera, features, and routers, which I believe are the most important or relevant components.
What needs improvement?
Just my password, but that's because I forget it from time to time, but the recovery process is far too simple.
I would like to receive decent notification alerts regarding the license's expiry. Or any help on correcting or optimizing licenses, because in certain circumstances you can add a license but it's the wrong licensing. However, the Dashboard adds the license in some way, and you do not utilize it. You can simply extend the license's expiration date.
For how long have I used the solution?
I have been working with Meraki Dashboard for approximately three years.
I am a current user and use this solution once a week.
What do I think about the scalability of the solution?
We have 50 users in our organization.
How are customer service and support?
Technical support is good. I would rate the technical support a four out of five.
How was the initial setup?
I believe the initial setup is easy. It is not complex.
What's my experience with pricing, setup cost, and licensing?
Licensing fees are paid on a yearly basis.
It's a standard licensing fee.
What other advice do I have?
It's a straightforward solution. Not at all complex.
I would rate Meraki Dashboard an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Assocciate at a non-profit with 10,001+ employees
Easy and useful setup manager, reliable, with simplicity all around
Pros and Cons
- "The most valuable feature is knowing the wireless and switch are healthy."
- "I would like to see an alert event feature to monitor what users are downloading and how to block some applications."
What is our primary use case?
The primary use case is for monitoring switches and Azure networks, but the dashboard is very new from my perspective.
What is most valuable?
The most valuable feature is knowing the wireless and switch are healthy. There is the monitoring feature and we can see someone using most of the bandwidth.
What needs improvement?
Monitoring overload is an area that can be improved. I would like to see an alert event feature that monitors what users are downloading and how to block some applications.
For how long have I used the solution?
I have been using Meraki Dashboard for the past year.
What do I think about the stability of the solution?
Meraki Dashboard is very stable.
What do I think about the scalability of the solution?
Meraki Dashboard is scalable.
How was the initial setup?
The initial setup is very useful and easy. It is very simple like the manager.
What other advice do I have?
I would rate Meraki Dashboard an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Vice President - Information Technology at a financial services firm with 51-200 employees
Flexible, sustainable, with competitive pricing
Pros and Cons
- "It is very stable and we have been using it for five years."
- "When users are trying to roam from one location to another location, geographical tracking would be helpful."
What is most valuable?
We use most of the features, even the filtering, and layer three level filtering, and we are pulling to the wireless. Our whole network is wireless. The notification feature for detection is very good.
What needs improvement?
When users are trying to roam from one location to another location, geographical tracking would be helpful. When the administrator can arrange a locking feature it will be handy for others from a security perspective. I would like to see more communication, integration, and visibility.
For how long have I used the solution?
I have been working with Meraki Dashboard for around five years now.
What do I think about the stability of the solution?
It is very stable and we have been using it for five years. We are not a twenty-four-seven operation but in that context, we have not had any downtime.
What do I think about the scalability of the solution?
The scalability is of a high level and is flexible.
What's my experience with pricing, setup cost, and licensing?
The setup is not complex. The Meraki Dashboard has more competitive pricing because almost everybody has a Cisco dealer. They can play around with the margins.
Which other solutions did I evaluate?
We compared Meraki Dashboard with Aruba and both products are good.
What other advice do I have?
I would rate Meraki Dashboard an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Quality Control Engineer at a tech services company with 11-50 employees
We can remotely monitor clients' networks through Meraki Dashboard, dramatically reducing the on-site visits required
Pros and Cons
- "Scalability is one of Meraki Dashboard's strongest features. We have thousands of users if we're counting the end-users on our clients' network, but we have hundreds of clients."
- "The wait time to speak with a Meraki support engineer is always long, but they get the job done."
What is our primary use case?
We use Meraki Dashboard for troubleshooting and configuring networks, statistics, reporting, and monitoring security threats. Our clients' networks depend on it daily, and it's part of our core business model.
How has it helped my organization?
We can remotely monitor clients' networks through Meraki Dashboard, dramatically reducing the on-site visits required. Meraki Dashboard has cut down on personnel costs because it requires fewer people to support.
It also helps us stay on top of potential problems, which keeps our clients happy. We get critical notifications ahead of time, so we know about the issues before our clients do.
What is most valuable?
The most critical feature of Meraki Dashboard is its scalability.
What needs improvement?
Meraki Dashboard is a mature product, so it doesn't have a lot of bugs or significant issues, but would love to have the ability to save configurations externally instead of storing them in the database.
For how long have I used the solution?
I've been using Meraki Dashboard for over four years.
What do I think about the stability of the solution?
Meraki Dashboard is stable. We rarely have significant crashes or downtime. The solution has gone down maybe once in four years.
What do I think about the scalability of the solution?
Scalability is one of Meraki Dashboard's strongest features. We have thousands of users if we're counting the end-users on our clients' network, but we have hundreds of clients.
How are customer service and support?
The wait time to speak with a Meraki support engineer is always long, but they get the job done. I rate Meraki support eight out of 10.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We never based our business on other cloud solutions of that level. We use other products, but I hated the HP solution. There were so many glitches. Unfortunately, we have to deal with it from time to time because of existing clients, but that's not what I would recommend to anybody.
How was the initial setup?
I rate Meraki Dashboard eight out of 10 for ease of deployment. It's straightforward to deploy Meraki Dashboard at a new site because you can use a template, and it's easy for me, in particular, because I have been using the solution for a long time.
With a template, it usually takes no longer than 10 minutes if you have all the network equipment ready to go. A full setup from scratch takes about two days. Usually, a single person can set it up but it depends on the number of clients we have. If we have more clients, we might need additional staff to manage and maintain the solution.
What about the implementation team?
We do the deployment ourselves.
What's my experience with pricing, setup cost, and licensing?
I rate Meraki Dashboard six out of 10 for affordability. The cost depends on the amount of equipment at each site, including switches, access points, firewalls, etc. Meraki's licensing model is per unit per year. At a minimum, it's around $500 for the smallest networks.
What other advice do I have?
I rate Meraki Dashboard nine out of 10. It's one of the best products on the market, but there's always room for improvement. More convenient licensing and faster technical support would probably bring it up to a perfect 10.
If you plan to implement Meraki Dashboard, I recommend first creating a structure that you can replicate. It's much easier to support that way because there's already an internal structure. If you have consistency in naming devices, ports, etc., it will help you search data to identify ports and troubleshoot.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Buyer's Guide
Download our free Meraki Dashboard Report and get advice and tips from experienced pros
sharing their opinions.
Updated: February 2026
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