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Cesar Argel - PeerSpot reviewer
Director de PMO at cibergenius
Reseller
Top 10
User-friendly tool for deploying devices, easy to set up, and good technical support
Pros and Cons
  • "I like that Meraki Dashboard is a user-friendly product."
  • "What needs improvement in Meraki Dashboard is its configuration. It'll also be better if the tool has more functionality, and that is what I'd like to see in its next release."

What is our primary use case?

We're using Meraki Dashboard for warehouse management, particularly for deploying Meraki solutions, for example: Meraki wireless connections in our company.

What is most valuable?

I like that Meraki Dashboard is a user-friendly product.

What needs improvement?

What needs improvement in Meraki Dashboard is its configuration.

What I'd like added in the next release of Meraki Dashboard is more functionality.

What do I think about the stability of the solution?

Meraki Dashboard is a stable product.

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Meraki Dashboard
January 2025
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What do I think about the scalability of the solution?

Meraki Dashboard has good scalability.

How are customer service and support?

Meraki Dashboard provides good technical support.

How was the initial setup?

Setting up Meraki Dashboard was easy.

What other advice do I have?

We are Cisco partners.

My clients use the new version of Meraki Dashboard.

We have seven engineers who are responsible for the deployment and maintenance of Meraki Dashboard.

I would recommend the product to someone who's new to it, or to someone planning on using it.

My rating for Meraki Dashboard is ten out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
NetworkS8f50 - PeerSpot reviewer
Network Support at a retailer with 5,001-10,000 employees
Real User
Enables us to see and monitor the bandwidth of all the stores easily
Pros and Cons
  • "The ability of the product to perform with simplicity of deployment make it a valuable solution."
  • "Third-party switches do not necessarily integrate easily with the system and this could be improved to allow for better adaptation."

What is our primary use case?

Our primary use case is to deploy and manage the wireless APs and system switches.

How has it helped my organization?

One of the ways Meraki improved our organization is just the simplicity of deployment and scalability. We could easily see and monitor the bandwidth at all the stores easily.

What is most valuable?

The feature that I find most valuable is the product's ability and simplicity.

What needs improvement?

Probably the thing that could use the most improvement is the terminal monitor issues on ports. According to Meraki support, we need a third-party program to integrate other, non-Meraki switches if they don't have that integrator already. It is not a problem with the Meraki switches, of course.

What do I think about the stability of the solution?

The stability of the solution is great. The only problems we had is an issue with the firmware, but they replaced that right away and it solved the issue.

What do I think about the scalability of the solution?

We think the scalability of the solution is great as far as the wireless AP. We expanded, so far, by ten access points. Eventually, we are going to do 30 of them.

How are customer service and technical support?

If we experience any problem I can call technical support right away. If I have to do something like replacing a switch, they send it to me within two business days.

Which solution did I use previously and why did I switch?

I was not in that position to make any type of call on the product we selected and used at the time it was implemented. 

How was the initial setup?

The initial setup was really pretty straightforward.

What about the implementation team?

The APs are pretty easy to deploy so we did not need the assistance of a vendor or consultant. We just got support directly from Meraki is we had any issue.

What was our ROI?

I am not in the position to evaluate the return on investment.

What's my experience with pricing, setup cost, and licensing?

Cost and pricing falls outside of my responsibility.

Which other solutions did I evaluate?

I was not in a position to be involved in the evaluation of options.

What other advice do I have?

As far as this solution I would rate it as a nine out of ten from my experience and comparing it to what I know about other solutions. It's really easy to use. The technical support and customer experience are great and that just adds value to the product.

Any advice I have for people considering the solution is that if they want something that is going to work and be simple to deploy, this is a product they should strongly consider. I don't think the simplicity of the product is matched for what it provides.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Meraki Dashboard
January 2025
Learn what your peers think about Meraki Dashboard. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
831,265 professionals have used our research since 2012.
Solution Architect- Network Infrastructure at a tech services company with 201-500 employees
Real User
A comprehensive dashboard that is simple and easy to navigate
Pros and Cons
  • "The dashboard itself is very simplified and easy to navigate."
  • "If I am a user and I have a seat on the fourth floor, if I move across the building, the system should be able to track me and should be able to figure out my whereabouts or my position within the building if I'm connected to the wireless. That would make the administrator's life easier in terms of reachability."

What is our primary use case?

We primarily use the solution for the dashboard functionalities.

What is most valuable?

Meraki is basically a product we sell as a dashboard. It's the best part of the solution and its greatest selling feature.

Meraki gives a very comprehensive dashboard which gives the customer a lot of flexibility in terms of understanding the exact situational position of their infrastructure and what is happening in terms of the infrastructure, or how their access points are behaving. They can also gain visibility into access points of zones. 

The dashboard itself is very simplified and easy to navigate.

There is good documentation in the form of manuals.

The management is very good.It typically covers all of our client's requirements. Most of the clients are very into CSG and they are very willing to take the kind of dashboard offering Meraki has.

India is generally pro-Cisco, as far as networking is concerned, which makes the solution an easy sell. Now that the internet bandwidth has become stabilized in India, we get a lot out of the solution. That makes the cloud capabilities very attractive. With the cloud, clients can cancel at any time, and there aren't controllers on-site to worry about.

What needs improvement?

Overall, the dashboard is already quite good.

However, a few popular improvements that could be suggested include user-based tracking and user-based location tracking. If a client could add those things on, on top of whatever they're using, that would be ideal.

For example, within a building, if I am a user and I have a seat on the fourth floor, if I move across the building, the system should be able to track me and should be able to figure out my whereabouts or my position within the building if I'm connected to the wireless. That would make the administrator's life easier in terms of reachability.

There should be a certain amount of visibility in terms of security validation, or vulnerability assessment. If that can be incorporated, that would be great.

For example, in a single dashboard, you could be getting security incidents, so you could better be able to understand your readiness from the security perspective.

For how long have I used the solution?

I've been dealing with the solution for two to two and a half years at this point.

What do I think about the stability of the solution?

The solution is extremely stable. I haven't found it to be non-operational on any of my customers. It's reliable. It doesn't crash or freeze. There are no bugs.

What do I think about the scalability of the solution?

As far as scalability is concerned it's simply all about putting additional licenses and adding more number of access points. It's quite scalable, and it's very easy to expand the offering.

The dashboard won't change. The look and feel will remain the same. It's only the number of users and the number of access points that will be added under the same dashboard.

From a scalability perspective or from a manageability perspective, Meraki has a great amount of potential. 

How are customer service and technical support?

In terms of technical support feedback, I won't be able to comment on anything as I am not from an implementation team. This work is being handled by my implementation team, and, since I don't assist in that respect, I've never dealt with technical support directly.

How was the initial setup?

The initial setup is very straightforward. It's not very complex.

In terms of the length of time it takes, I won't be able to comment on the deployment part, as it's not something I handle personally. What I've heard from my implementation team is that the time compared to any other on-prem solution is pretty fast. It's really about the access points and having them share a little bit of the cloud. You can simply have a plugin-based kind of deployment scenario as well. It's not hard.

Of course, there are obviously security policies that come into play as well. That has to be done regardless of if it is on-premises or not. Security items can be complicated. That said, our team considers the setup to be easy. It's simple and fast to deploy overall.

What about the implementation team?

We handle the implementation for our clients.

What other advice do I have?

We are Cisco partners. We deal with a variety of Cisco products in their rather large portfolio.

We tend to observe whatever is required for the client's environment and we do ensure we take care of all those requirements. Our approach is all client-driven. Based on that, we tend to work with different versions. Most of the customers want to go with the latest version.

I would definitely recommend the solution. 

From what I have seen in the last couple of years there's a trend towards the cloud market in India (apart from a few governments). In India, we have a government regulation that if you want to have your data on the cloud, then you have to meet certain compliances and you have to have data held centrally in India only. There are lots of challenges in government cloud operations.

Apart from the government, whether it's a large, small or medium-sized enterprise, this solution would work well. They will find a lot of value in having a Meraki solution in their company. I have noticed that most of the customers moving to a cloud-based situation generally prefer Meraki over any other brands.

Overall, I'd rate the solution nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
NetworkTf472 - PeerSpot reviewer
Network Technician at a government with 10,001+ employees
Real User
Helps us to easily update and manage multiple devices, and simplifies creating our VPN tunnel
Pros and Cons
  • "The most valuable feature is the single pane of glass that gives you multisite visibility."
  • "The one issue that we have had is that the VPN tunnel would go down unless you worked out with the ISP that you would be using a static IP address on the WAN interface."

What is our primary use case?

We use this solution to create VPN tunnels between remote sites and our core.

How has it helped my organization?

It has made creating VPN tunnels between remote sites and our core a lot easier. To create a VPN we need to deal with multipoint VLANs that we have between our different sites. Using this solution has meant that we don't have to create a bunch of specific policies, such as firewall exceptions. Instead, we just have the Meraki Cloud profile set up properly.

What is most valuable?

The most valuable feature is the single pane of glass that gives you multisite visibility.

It has the ability to push a configuration to multiple devices, or you can use the single pane of glass to login to any one of them. It saves a lot of time if you have to make a change on the fly.

What needs improvement?

The one issue that we have had is that the VPN tunnel would go down unless you worked out with the ISP that you would be using a static IP address on the WAN interface. If you're allowed to just be dynamic then whenever the port and IP changes, it will break the VPN connection and it does not always come back up. Our ISP has the dynamic IP addresses change on a cycle, so this was a problem for us.

What do I think about the stability of the solution?

So far, stability seems good, aside from the collapsing VPN tunnel issue that we were having due to having a dynamic IP address.

What do I think about the scalability of the solution?

We haven't scaled the product enough to give an accurate answer, but so far it has met our needs.

How are customer service and technical support?

We have been in contact with technical support, but I have not dealt with them personally.

Which solution did I use previously and why did I switch?

Previously, for the remote VPN, we were using Aruba. There is a certain amount of complexity, and we had issues in terms of scalability. The Meraki solution was easy to use and allowed us to separate the traffic. It had to be split between our general inter-LAN that includes internet access, and data that is prioritized because it is handling 911 traffic.

How was the initial setup?

The installation was pretty straightforward. I obtained my Meraki certification in one day.

What about the implementation team?

We worked directly with the Meraki team.

What was our ROI?

ROI is hard to gauge because we are a Not-for-Profit organization. 

What other advice do I have?

My advice to anybody who is implementing this solution is to attend the Meraki classes and obtain your CMNO certification. You have to be familiar with the dashboard, the visibility, and the different products that you will be working on.

I would rate this solution an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
CyberSecurity & Cloud Solutions Manager at alet communications
Real User
Easy to access, simple configuration, and responsive technical support
Pros and Cons
  • "Some of the features I have found valuable are the ease of access, simple configuration, and monitoring."
  • "There are some issues with the NAT configuration, it is now impossible to some operations with the solution."

What is our primary use case?

We use the solution to connect any devices to the network and for monitoring.

What is most valuable?

Some of the features I have valuable are ease of access, simple configuration, and monitoring. We do not need a lot of people to solve problems because the solution is easy to use. Easy access is important especially in the summertime when you are on holiday and want to connect mobile devices.

What needs improvement?

There are some issues with the NAT configuration, it is now impossible to some operations with the solution.

I would like to see a VPN feature in a future release that supports tunnelling.

For how long have I used the solution?

I have been using the solution for ten years.

What do I think about the stability of the solution?

I have found the solution to be stable.

How are customer service and technical support?

The technical support is extremely fast, we were about to fix many of our issues in one day. The staff is knowledgeable and able to help.

What other advice do I have?

No solution can be a ten, nothing is perfect. 

I rate Meraki Dashboard a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
reviewer1343760 - PeerSpot reviewer
Owner at a tech services company with 11-50 employees
Real User
It is very easy to manage and has good security
Pros and Cons
  • "It is very easy to manage. It has good security, and it is working well with our firewall."
  • "There is a bit of a problem when you try to log in and you don't have a fixed IP address. If you're granting access, you need to log in by using the IP address. If your administrator's IP address is not a fixed IP address and it has changed, you might need to update the changed IP address in the interface. For this, you need to log in to the interface to update the IP address. This issue might not have so much to do with Meraki interface."

What is our primary use case?

We are using Meraki Dashboard to log in to the firewall and to set up the VPN, etc. Our firewall is deployed on-premises.

What is most valuable?

It is very easy to manage. It has good security, and it is working well with our firewall.

What needs improvement?

There is a bit of a problem when you try to log in and you don't have a fixed IP address. 

If you're granting access, you need to log in by using the IP address. If your administrator's IP address is not a fixed IP address and it has changed, you might need to update the changed IP address in the interface. For this, you need to log in to the interface to update the IP address. This issue might not have so much to do with Meraki interface. 

What do I think about the stability of the solution?

I have not seen any issues with its stability and scalability.

How are customer service and technical support?

We contacted their technical support once during the initial setup. We had a couple of questions, and it was a quick call. Their technical support was fine. 

We are a volunteer organization. Being a not-for-profit charity, we have a couple of companies that provide charity support to us. We also have one person who remotely provides in-house support.

What other advice do I have?

I would recommend this product. I would rate Meraki Dashboard a nine out of ten.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1401261 - PeerSpot reviewer
Adm. Director at a tech services company with 1-10 employees
Real User
Easy to use, stable, and a quality support team
Pros and Cons
  • "The most valuable feature is ease of use."
  • "The initial setup is complex and can be made more straightforward."

What is our primary use case?

We use this product for managing our Meraki devices.

What is most valuable?

The most valuable feature is ease of use.

What needs improvement?

The initial setup is complex and can be made more straightforward.

The scalability can be improved.

For how long have I used the solution?

I have been using the Meraki Dashboard for between three and five years.

What do I think about the stability of the solution?

I've found this product to be quite stable.

How are customer service and technical support?

I was having issues and technical support was able to help solve them, so they have quality support.

How was the initial setup?

The initial setup is somewhat complex.

What other advice do I have?

This is a product that I can recommend.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
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