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Meraki Dashboard vs New Relic comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 12, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Meraki Dashboard
Ranking in Network Monitoring Software
11th
Average Rating
8.6
Reviews Sentiment
6.8
Number of Reviews
55
Ranking in other categories
No ranking in other categories
New Relic
Ranking in Network Monitoring Software
7th
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
158
Ranking in other categories
Application Performance Monitoring (APM) and Observability (3rd), IT Infrastructure Monitoring (5th), IT Operations Analytics (2nd), Mobile APM (3rd), Cloud Monitoring Software (4th), AIOps (3rd)
 

Mindshare comparison

As of January 2025, in the Network Monitoring Software category, the mindshare of Meraki Dashboard is 1.7%, down from 2.1% compared to the previous year. The mindshare of New Relic is 2.7%, down from 3.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Network Monitoring Software
 

Featured Reviews

Bilal-Ahmed - PeerSpot reviewer
Seamless connectivity and comprehensive control over network devices
All of the features we are looking for are already in control. I think those features, which we are not currently utilizing, are already there. For example, the control for the cameras and everything else. The cameras are not connected through Meraki, but all other devices are on Meraki networks.
Iqbal Khowaja - PeerSpot reviewer
Has a simple user interface and end-to-end monitoring and self-healing features
My organization uses many application performance management solutions, such as AppDynamics, New Relic APM, Splunk, and Datadog. I'm the CTO for the state of Hawaii, and across the board, different departments use different APM tools. I'm using the latest version of New Relic APM, but I cannot recall the exact version. My company has a dozen engineers using and monitoring New Relic APM. I'd tell anyone planning to use New Relic APM that it has to fit what you have. For example, most of my company's payload is in AWS, and the tool has adopters and features that CloudWatch cannot provide. Still, New Relic APM can, so you should do a demo or trial run first and see if it's a tool that'll help you with end-to-end monitoring. New Relic APM is working well for my company, so an excellent way to start is to do a trial run to see how the tool works out for your current applications. My rating for the tool is nine out of ten because my experience with it has been great. New Relic also worked closely with my company and has always been upfront on what's available and what's not. My company is a New Relic APM customer.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I would say the ease of use is the most valuable feature. It's very easy to set up and get up and running."
"I find it pretty straightforward and easy to use, especially compared to old, traditional methods."
"The most valuable feature is ease of use."
"The most valuable feature for me is the cloud dashboard."
"It can analyze the traffic that it is picking up from what may be a rogue access point, and it is able to identify those and send relevant notifications."
"Meraki Dashboard does not require a lot of maintenance. Cisco tells communicates through the Meraki Dashboard web client, it will automatically send updates to the equipment. They will send you an email on what day the updates will take place. If you want to proceed, you can click on accept, or you can decline them and schedule the updates at another time."
"We have found the client dashboard to be very simple to use, especially in our Meraki environment."
"It's a scalable solution."
"The most important thing is that it tells us where the latency in throughput and response time are."
"It allows the restriction of privileges and control of users."
"We have done the New Relic integration with Serverless AWS, which has helped us with monitoring, and keeping our monitoring from our on-premise part with the cloud part."
"The solution is good for sending alerts, drawing graphs about system usage, and creating plug-ins."
"One valuable feature is that the synthetic alert stays open until the issue is resolved. You can actually monitor whether your system is back up."
"Every time there is a crisis, high traffic, or if we see a problem with a server, we go to New Relic and monitor it to determine the cause."
"They have baseline level alerting."
"The deep insights, which will give you the metrics (not a high level), so we can build out at the database level where the bottleneck is. This has been pretty helpful."
 

Cons

"For instance, you should be able to see if something has been blocked by a firewall rule by looking at a live log of traffic moving through the device. It helps you troubleshoot issues and understand if your rules are working. You need to ensure the firewall is blocking the right things. That's unavailable in the Meraki Dashboard. You have to send the logs to a log server. We use SolarWinds locally, but it's not natively built into Meraki. We're also using Cisco ISA and another tool called Smoothwall."
"The MDM, however, is bad. We're using another MDM now because Meraki was so bad."
"One area that could use improvement in the Meraki Dashboard is user-friendliness when navigating to port configurations."
"The solution has a limited routing table and needs improvement by increasing the numbers as well as providing a summarization for the table."
"If I am a user and I have a seat on the fourth floor, if I move across the building, the system should be able to track me and should be able to figure out my whereabouts or my position within the building if I'm connected to the wireless. That would make the administrator's life easier in terms of reachability."
"Third-party switches do not necessarily integrate easily with the system and this could be improved to allow for better adaptation."
"Lacks an alert notification when there are IP or DNS issues."
"The solution can be expensive."
"Documentation could be improved in New Relic APM, so users would have more clarity on configuring the dashboard. If New Relic gave better guidelines, users would find it easier to understand the metrics and features of New Relic APM. Another area for improvement is integration with Kubernetes. Currently, the process isn't user-friendly. It's challenging and lacks documentation for users to understand how to integrate New Relic APM with Kubernetes quickly. With multiple levels of Kubernetes dockers and other DBs on different clouds, it's tricky to gather all into New Relic APM on a single dashboard. What I'd like to see in the next version of New Relic APM is a single dashboard where you can easily view which applications fall under specific APMs. If there's a search feature where you can type in a keyword to find out if an APM is related to a particular application, that would be great."
"It gives you amazing statistics, but doesn’t give you enough information about what to do with the statistics."
"I haven't come across any features that are lacking."
"The connectivity between legacy and newer cloud applications is not great."
"New Relic is very slow, and the app is a bit frustrating to use, which is something that has been happening a lot in the past year. During the last six months, I have noticed that it has become extremely laggy."
"Email alert customization is limited; it cannot be tailored much, which makes the system more rigid than optimal."
"The monitoring is only as good as the alerts that it produces. By having it set up fine grain alerting, it is a bit of a pain."
"The price needs improvement."
 

Pricing and Cost Advice

"The pricing for a small setup is only a few hundred dollars a year. The fee is subscription-based."
"It is said to be expensive."
"The Meraki Dashboard has more competitive pricing."
"The pricing of the tool is relatively high compared to other solutions. It comes with a premium that exceeds that of its competitors by approximately 25 percent."
"Licensing is around under 1000 pounds. The licensing is either one year, three years, five years or ten years and during the licensing, we can choose to renew it per year or per every three years. We've got a license for three years. It's about 160 or about 200 pounds each."
"Meraki Dashboard's pricing is reasonable. It is sold yearly, typically for one, three, or five years. I rate its pricing a five out of ten."
"The licensing fees are $180 USD, per AP, for three years."
"Meraki Dashboard is a utility and portal that's part of the Meraki solution."
"It would be nice if we could buy it annually instead of monthly."
"The pricing and licensing are too high."
"We feel it's a little bit pricey."
"I loved this product, but we can no longer afford it, so we dropped it."
"The price of New Relic could improve. It is expensive."
"The price of the solution could be less expensive. You have to pay a lot for each user. There is an additional cost for extra features."
"Pricing is better with New Relic APM than Dynatrace."
"This is an expensive product."
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Top Industries

By visitors reading reviews
Computer Software Company
24%
Financial Services Firm
8%
Manufacturing Company
8%
Government
7%
Educational Organization
54%
Computer Software Company
8%
Financial Services Firm
7%
Manufacturing Company
4%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Meraki Dashboard?
We greatly utilize the network because we can plug it into the DNS, VPN, or equipment. It's very good. Meraki Dashboard enhances wireless network management. We appreciate its flexibility, as it al...
What is your experience regarding pricing and costs for Meraki Dashboard?
The cost of the Meraki solution is high, which may not be affordable for smaller companies, especially in developing countries.
What needs improvement with Meraki Dashboard?
There is a need for price reductions in developing countries, as the cost of Meraki is quite high. Additionally, it would be beneficial if Meraki Dashboard could integrate more Cisco devices such a...
Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What do you like most about New Relic Insights?
The product's initial setup phase was very easy.
What needs improvement with New Relic Insights?
Email alert customization is limited; it cannot be tailored much, which makes the system more rigid than optimal. The handling of logs from integration tools is not as advanced compared to other to...
 

Comparisons

 

Also Known As

No data available
New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
 

Learn More

Video not available
 

Overview

 

Sample Customers

Coop eG, Peet's Coffee & Tea, Priefert Manufacturing, Century Care Management, Clifton College, Zürs Ski Resort, Capital FM Arena, MAXI Autohöfe
World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
Find out what your peers are saying about Meraki Dashboard vs. New Relic and other solutions. Updated: January 2025.
831,265 professionals have used our research since 2012.