Meraki Dashboard vs New Relic comparison

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Meraki Dashboard

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 8, 2024

New Relic and Meraki Dashboard compete in the monitoring and network management categories. New Relic holds the upper hand in pricing and support satisfaction, while Meraki Dashboard is appreciated for its network management features.

Features: New Relic is valued for detailed application performance monitoring, scalability, and straightforward deployment. Meraki Dashboard is known for intuitive network management capabilities, integrated security features, and seamless network integration.

Room for Improvement: New Relic could improve intuitive navigation, user interface, and expand analytics features. Meraki Dashboard needs enhanced functionality, deeper analytics capabilities, and user interface refinement.

Ease of Deployment and Customer Service: New Relic provides an easier deployment process with responsive customer support. Meraki Dashboard is user-friendly but sometimes encounters delays in customer service responses. Both platforms are acknowledged for self-service options.

Pricing and ROI: New Relic offers cost-effective pricing and a higher ROI attributed to its monitoring features. Meraki Dashboard has a higher initial setup cost but justifies its value with security and network management features that enhance ROI over time.

To learn more, read our detailed Meraki Dashboard vs. New Relic Report (Updated: December 2024).

Meraki Dashboard vs. New Relic

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Categories and Ranking

Meraki Dashboard

Ranking in Network Monitoring Software

11th

Average Rating

8.6

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

No ranking in other categories

New Relic

Ranking in Network Monitoring Software

6th

Average Rating

8.4

Reviews Sentiment

7.1

Number of Reviews

157

Ranking in other categories

Application Performance Monitoring (APM) and Observability (3rd), IT Infrastructure Monitoring (5th), IT Operations Analytics (2nd), Mobile APM (2nd), Cloud Monitoring Software (4th), AIOps (3rd)

Mindshare comparison

As of December 2024, in the Network Monitoring Software category, the mindshare of Meraki Dashboard is 1.8%, down from 2.2% compared to the previous year. The mindshare of New Relic is 2.8%, down from 3.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Network Monitoring Software

Featured Reviews

Pete Grimshaw

Senior Infrastructure Developer at a non-profit with 1,001-5,000 employees

It's intuitive and allows you to manage your devices from a single pane of glass

We're refreshing our networks and looking at the new Meraki MX250 firewall, one of the higher-end security devices. We're happy with what the devices can do, but they lack a few features found on older firewalls or competing products. For instance, you should be able to see if something has been blocked by a firewall rule by looking at a live log of traffic moving through the device. It helps you troubleshoot issues and understand if your rules are working. You need to ensure the firewall is blocking the right things. That's unavailable in the Meraki Dashboard. You have to send the logs to a log server. We use SolarWinds locally, but it's not natively built into Meraki. We're also using Cisco ISA and another tool called Smoothwall.

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Iqbal Khowaja

Chief Technology Officer at State of Hawaii

Has a simple user interface and end-to-end monitoring and self-healing features

My organization uses many application performance management solutions, such as AppDynamics, New Relic APM, Splunk, and Datadog. I'm the CTO for the state of Hawaii, and across the board, different departments use different APM tools. I'm using the latest version of New Relic APM, but I cannot recall the exact version. My company has a dozen engineers using and monitoring New Relic APM. I'd tell anyone planning to use New Relic APM that it has to fit what you have. For example, most of my company's payload is in AWS, and the tool has adopters and features that CloudWatch cannot provide. Still, New Relic APM can, so you should do a demo or trial run first and see if it's a tool that'll help you with end-to-end monitoring. New Relic APM is working well for my company, so an excellent way to start is to do a trial run to see how the tool works out for your current applications. My rating for the tool is nine out of ten because my experience with it has been great. New Relic also worked closely with my company and has always been upfront on what's available and what's not. My company is a New Relic APM customer.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It is a reliable product. It provides a lot of information that is easy to read."

"It can analyze the traffic that it is picking up from what may be a rogue access point, and it is able to identify those and send relevant notifications."

"We find that Meraki has all the features you need to be able to enable complex network protocols for AV equipment. We deal with a streaming product over IP, and Meraki is fantastic at that."

"The hardware of Meraki is very good quality."

"We've been spending a lot less time on tickets and deployments, so we have more time to do other things."

"There are some whitelist blacklist capabilities in the MX dashboard, which is very helpful."

"The user-friendly interface facilitated a quick and efficient setup process."

"The initial setup was easy."

More Meraki Dashboard pros

"End-user Synthetics and monitoring are very good."

"The solution is quite stable."

"We have done the New Relic integration with Serverless AWS, which has helped us with monitoring, and keeping our monitoring from our on-premise part with the cloud part."

"It is stable and scalable."

"It allows the restriction of privileges and control of users."

"We were able to integrate with the messaging tool, Slack, which meant that we got notifications whenever something was not quite right."

"The service maps that it creates, the health maps that it creates, the insights that it provides, etc., are all quite useful."

"New Relic has helped us in terms of the optimizing our print and loading times."

More New Relic pros

Cons

"Meraki lacks their own software for connecting to the VPN which creates some issues."

"The MDM, however, is bad. We're using another MDM now because Meraki was so bad."

"The tool needs to incorporate more integration platforms. Integrating technical support features directly into the dashboard would be highly beneficial. This would allow technicians to troubleshoot issues more efficiently."

"The downside to the simplicity is that you can't get as granular as you could with the Cisco APs."

"Meraki Dashboard could improve integration with non-Cisco platforms."

"Not a lot of training is available."

"If I am a user and I have a seat on the fourth floor, if I move across the building, the system should be able to track me and should be able to figure out my whereabouts or my position within the building if I'm connected to the wireless. That would make the administrator's life easier in terms of reachability."

"It's a very complex system. Customers have told me that sometimes there are lots of advanced features that are available and that you can change in the dashboard, but sometimes it's very hard to know what they are."

More Meraki Dashboard cons

"There has been some problem with the agent, and it is just not working well. It is not able to record information with the application server. They have been able to fix the issue, but it took quite a long time. This is the main issue in the APM products and also in New Relic. The mobile application monitoring has been pretty difficult to set up and also quite expensive. It should be a little bit easier and cheaper. Because it is pretty difficult and expensive, many customers don't take it."

"One thing I'd like to see in any APM, especially New Relic, is the ability to use distributed transactions. When one microservice calls another, it calls another database and microservice. The entire data visualization layer will not be able to correlate from one microservice from end to end and return on that path. Distributed transactions would be a great addition that would make life simpler. Unfortunately, no APM has that end-to-end capability."

"I would like a feature where I can turn off alerting at a policy level. Thus, when a policy is inactive, I can shut down all of my alerts within the policy."

"The browser isn't exactly reliable."

"There were some settings we had issues with."

"The solution should include more detailed reports for SQL database requests."

"It is very difficult to award the service level cycles at an endpoint level."

"I would like to have storage monitoring. E.g., being able to monitor SANS, specifically protocols, like NFS and CIFS metrics."

More New Relic cons

Pricing and Cost Advice

"You don't have to pay for the dashboard."

"The solution is currently the most expensive on the market."

"I’m not sure of the exact cost, however, it’s my understanding the Meraki WiFi is around $800. That’s for a three-year license. It’s about $150 a year."

"Meraki Dashboard is a utility and portal that's part of the Meraki solution."

"The pricing of the tool is relatively high compared to other solutions. It comes with a premium that exceeds that of its competitors by approximately 25 percent."

"Meraki Dashboard's pricing is reasonable. It is sold yearly, typically for one, three, or five years. I rate its pricing a five out of ten."

"The pricing for a small setup is only a few hundred dollars a year. The fee is subscription-based."

"Licensing is around under 1000 pounds. The licensing is either one year, three years, five years or ten years and during the licensing, we can choose to renew it per year or per every three years. We've got a license for three years. It's about 160 or about 200 pounds each."

More Meraki Dashboard pricing and cost advice

"New Relic is either free with low retention and minimal functionalities, or expensive with full options and retention."

"I think the pricing is reasonable."

"There is a picture which goes to your browser and it monitors requests from other users. However, it's impossible to use now because the price is very high. The feature is very nice, but I tried it during the trial period, and the current price makes it impossible to use."

"This solution required a license and it is better than some other competitors."

"The solution is less expensive than AppNeta."

"The price depends on how many agents you want."

"The pricing and licensing are too high."

"If it’s the right tool, it doesn’t matter what it costs because you’re going to get it back many-fold from your productivity."

More New Relic pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Network Monitoring Software solutions are best for your needs.

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824,053 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Computer Software Company

24%

Financial Services Firm

Manufacturing Company

Government

Educational Organization

51%

Financial Services Firm

Computer Software Company

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Meraki Dashboard?

We greatly utilize the network because we can plug it into the DNS, VPN, or equipment. It's very good. Meraki Dashboard enhances wireless network management. We appreciate its flexibility, as it al...

What is your experience regarding pricing and costs for Meraki Dashboard?

Meraki Dashboard's pricing is reasonable. It is sold yearly, typically for one, three, or five years. I rate its pricing a five out of ten.

What needs improvement with Meraki Dashboard?

They could improve the product by providing enhanced utilization reports and more detailed independent access reports.

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

What do you like most about New Relic Insights?

The product's initial setup phase was very easy.

What needs improvement with New Relic Insights?

It helps prevent issues but does not cause losses. The error messages and deep insights may help us find the root cause and resolve the issue. It could be bit better. We are looking at sorting the ...

Cisco DNA Center vs Meraki Dashboard

Comparisons

Compared 24% of the time

ThousandEyes vs Meraki Dashboard

Compared 12% of the time

SolarWinds NPM vs Meraki Dashboard

Compared 8% of the time

Zabbix vs Meraki Dashboard

Compared 8% of the time

Fortra's Intermapper vs Meraki Dashboard

Compared 2% of the time

More Meraki Dashboard Competitors

Dynatrace vs New Relic

Compared 12% of the time

Elastic Observability vs New Relic

Compared 12% of the time

Datadog vs New Relic

Compared 9% of the time

Grafana vs New Relic

Compared 7% of the time

Sentry vs New Relic

Compared 5% of the time

More New Relic Competitors

Product Reports

Meraki Dashboard

Download Meraki Dashboard product report

Download New Relic product report

Also Known As

No data available

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

Learn More

Cisco

Overview

Meraki Dashboard is a comprehensive cloud-based platform that offers centralized management and control for all Meraki networking and security products. It provides a user-friendly interface, allowing administrators to easily monitor and configure their network infrastructure from anywhere. With real-time visibility, troubleshooting becomes effortless, ensuring optimal performance and minimizing downtime.

The intuitive dashboard offers a holistic view of the network, enabling quick identification of potential issues and proactive measures. It simplifies network deployment and scaling, with zero-touch provisioning and automatic firmware updates. The robust security features include advanced threat protection, content filtering, and VPN connectivity.

Meraki Dashboard also offers powerful analytics and reporting capabilities, providing valuable insights into network usage, application performance, and user behavior. With its seamless integration and scalability,

Meraki Dashboard is the ideal solution for organizations of all sizes, ensuring efficient network management and enhanced productivity.

New Relic is a powerful tool for optimizing web pages, tracking user behavior, and monitoring application performance. It helps detect anomalies, generate metrics, and create dashboards for synthetics monitoring, container workloads, stress tests, and more.

New Relic provides organizations with comprehensive insights into APIs, infrastructure, and scalability. It supports mobile and web applications with features like java tracking, health maps, customizable dashboards, and drill-downs. Users benefit from its easy initial setup, accurate alerts, UI monitoring, error tracking, and traceability. New Relic supports multiple ecosystems with straightforward pricing and new feature introductions, offering end-to-end monitoring, thorough data analysis, and effective problem resolution.

What are New Relic's most important features?

Java Tracking: Efficiently monitor Java applications.
Infrastructure Monitoring: Comprehensive overview of infrastructure health.
APM: In-depth application performance monitoring.
Tight Integration: Seamless integration across different system layers.
Health Maps: Visual representation of system health.
Customizable Dashboards: Personalized data display and insights.
Drill-Downs: Detailed analysis at multiple levels.

What benefits and ROI should users look for in reviews?

Application Insights: Detailed understanding of application performance.
Accurate Alerts: Immediate notifications for issues.
Traceability: Enhanced end-to-end traceability for problem resolution.
Scalability: Accommodation of growing infrastructure.
Flexible Query Design: Adaptable search and analysis functionality.
Reliable Performance: Consistent application monitoring and upkeep.

New Relic is leveraged in industries such as e-commerce, finance, and technology. It helps monitor web traffic, evaluate load balancing, and ensure applications meet performance standards. Companies use it for stress tests, container-based workloads, API monitoring, and infrastructure management. Its integration capabilities are valuable for maintaining performance and scalability across diverse ecosystems, aiding in thorough data analysis and problem resolution.

Sample Customers

Coop eG, Peet's Coffee & Tea, Priefert Manufacturing, Century Care Management, Clifton College, Zürs Ski Resort, Capital FM Arena, MAXI Autohöfe

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

Meraki Dashboard vs. New Relic