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reviewer1736526 - PeerSpot reviewer
Head of Service Delivery at a manufacturing company with 10,001+ employees
Real User
Includes automated connectors for our critical systems, and has a helpful library of use cases, but the support needs improvement
Pros and Cons
  • "The automated connectors to some of our critical enterprise systems are an important feature. These are very large, critical, global HCM systems."

    What is our primary use case?

    We use Microsoft Azure in two places. The first use case involves the Chatbot framework, and we've been using that for 18 months. This is what we predominately use it for.

    Our second use involves hosting some of our critical applications. It allows us to address some of our human resource use cases in the area of policy queries, as well as some backend actions.

    What is most valuable?

    The automated connectors to some of our critical enterprise systems are an important feature. These are very large, critical, global HCM systems.

    The library of predefined use cases is very helpful and we found the HR use case that we needed within it.

    What needs improvement?

    There are improvements needed from a roadmap standpoint. Some of the roadmap items that they typically publish don't move at the same pace.

    The predominant area in need of improvement is support.

    Microsoft needs to continue working on out-of-the-box connectors to contemporary products in the market, specific to different verticals such as finance and HR. Investing in this would be helpful because it means deploying solutions faster. We've had challenges in terms of having to custom-build some of it and at the same time, the roadmap contains more connectors.

    For how long have I used the solution?

    We have been using Microsoft Azure for the past 18 months.

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    Microsoft Azure
    December 2024
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    What do I think about the stability of the solution?

    This is definitely a stable platform. I haven't seen issues in that respect.

    What do I think about the scalability of the solution?

    Azure is a scalable platform. We have more than 10,000 people in the organization that use it from an application standpoint. The end-users could be managers or other employees in a variety of roles.

    Our in-house administration team has fewer than 40 people that work with it.

    At the moment, we have no plans to increase our usage.

    How are customer service and support?

    The primary support needs to be improved. I would rate them as moderate because from a technical and service guarantee perspective, they are pretty good. However, when it comes to new roadmap items or handling requests, or adding new activities, they are moderate.

    Which solution did I use previously and why did I switch?

    This is the first such solution that we put into place.

    How was the initial setup?

    The initial setup is pretty much straightforward.

    Our initial deployment took between six and eight weeks. This period had more to do with our setup being compliant with some of the features on Azure. 

    What about the implementation team?

    We worked with the Microsoft consulting team during the deployment.

    The team was knowledgeable but there were some areas that they could have done better. For example, we had issues with our enrollment and some of our IT requirements at the organizational level. We could have perhaps used some architecting skills.

    For permanent maintenance, so we have a hybrid model when it comes to maintenance. We've outsourced some of it, and that really comes from a fixed contract so we don't control the number of people that work on it.

    Internally, we have two people; one who manages the services, and the other one is more of an administrator.

    What other advice do I have?

    My advice for anybody who is implementing Microsoft Azure is to first, very clearly agree on the terms of deployment. Second, get the initial design and prototypes for your specific implementation vetted and signed off at an early stage because this will help with security clearances and data privacy clearances. These were the two major learning points for us.

    In summary, this is a good platform but there are several areas for improvement.

    I would rate this solution a seven out of ten.

    Which deployment model are you using for this solution?

    Public Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Microsoft Azure
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    reviewer1027320 - PeerSpot reviewer
    Market Tech Partner at a computer software company with 10,001+ employees
    Vendor
    An agile, scalable and stable solution with good tech support
    Pros and Cons
    • "The solution has given us more agility, scalability and opportunity to optimize the cost."
    • "There should be be better support for microservices and containers."

    What is our primary use case?

    The solution does not have a specific version. We are talking more about a resource group. Whichever is the latest version is the one we use. 

    The solution is used across the industry. Currently, I am working on something involving the education industry. My previous assignment focused more on clinical trials or medical data. These are two of the most recent and largest projects I have undertaken. 

    How has it helped my organization?

    The solution has given us more agility, scalability and opportunity to optimize the cost.

    What needs improvement?

    The solution should have better interface capabilities. 

    There should be be better support for microservices and containers.

    For how long have I used the solution?

    I have been using Microsoft Azure since 2010. I have used it within the past 12 months. 

    What do I think about the stability of the solution?

    The solution is stable. 

    What do I think about the scalability of the solution?

    The solution gives our organization scalability. 

    We have plans to increase its usage. 

    How are customer service and support?

    Microsoft Azure's technical support is good.

    Which solution did I use previously and why did I switch?

    We did not use another solution prior to Microsoft Azure. 

    How was the initial setup?

    The initial setup is straightforward.

    The deployment does not take long. In fact, the deployment time is not really applicable. When it comes to Azure, we are talking more about a platform than a proper product. I'm more into migration. 

    What about the implementation team?

    In our case, it is we who are the consultants. As such, we are mostly into deployment at the moment and not maintenance. There are other providers who handle the latter. 

    What was our ROI?

    I am not in a position to comment on whether we have seen a return on our investment.

    What's my experience with pricing, setup cost, and licensing?

    The licensing is pay per usage, so it can be both monthly and yearly. It supports all.

    There are no additional costs beyond the standard licensing fees. There are various licensing programs, so the customer may choose the one which aligns with his needs. 

    What other advice do I have?

    The solution provides platform as a service and infrastructure service, both of which are good.

    Since Microsoft Azure supports close to 200 or 300 products, we are not talking about a single product or solution and this makes it difficult for me to provide advice. Being a platform, there may be thousands of users who are making use of it. However, in my organization, we are talking about nearly 200. 

    I don't have specific advice to give. This product lends good support when it comes to Microsoft tech. If the organization is a part of the overall Microsoft ecosystem, employing things such as O365 or M365, then Microsoft Azure does a better job than the competition. 

    I rate Microsoft Azure as a nine out of ten. 

    Which deployment model are you using for this solution?

    Public Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Microsoft Azure
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Buyer's Guide
    Microsoft Azure
    December 2024
    Learn what your peers think about Microsoft Azure. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
    831,158 professionals have used our research since 2012.
    IT Technical Manager
    Real User
    Technical simplicity in terms of implementation; flexible and scalable
    Pros and Cons
    • "Provides a high level of availability and 99% uptime."
    • "Lacks flexibility in terms of storage or resource allocation."

    What is our primary use case?

    We are customers of Microsoft and I'm the IT technical manager. 

    What is most valuable?

    The most valuable feature for me is the high level of availability and the 99% uptime of the system. I also appreciate the technical simplicity of the system in terms of implementation.

    What needs improvement?

    I'm currently based in the Philippines and the availability of services locally could be improved. Technically speaking, I'd like to see more flexibility in terms of storage or resource allocation. Resourcing is currently quite fixed so that if you want to move between level two and level three resources, or customize resources, you can't do that. The discrepancy in terms of costing is around $200. If they improved flexibility for selecting resources it would be easier for us to get the costing approved.

    For how long have I used the solution?

    I've been using this solution for around two years. 

    What do I think about the stability of the solution?

    The solution is stable, one of the most reliable in the Philippines. The downside is that currently all the services are outside the country. Singapore and Hong Kong provide the closest service but we have laws that prohibit certain amounts of data residing in other countries. None of that affects stability. 

    What do I think about the scalability of the solution?

    One of the key takes from using cloud services is scalability and flexibility. If a company hits some roadblocks financially, they can reduce infrastructure and also reduce what they use in the cloud lowering the cost. 

    How are customer service and technical support?

    I've had several outages or major issues and I've had good experience with technical support. They resolved the problems in less than a day. The only downside is that in the Philippines you're dealing with the vendor and not Microsoft direct. I have two steps of support; if the vendor can't provide the support, then they escalate to Microsoft. 

    How was the initial setup?

    The initial setup is quite simple. We currently have 20 users on the infrastructure side in addition to 20+ developers.

    What's my experience with pricing, setup cost, and licensing?

    We have difficulty in getting the costing approved. We pay for a virtual machine and the resources currently implemented there, then we need a license from Microsoft Windows OS and the database itself. In our latest license purchase, the manager approved a monthly fee of around $2,000 for the resources we use. If you're going to the cloud, that's currently included in the cost and will be less if you have the software assurance from Microsoft; on-prem is more expensive.

    What other advice do I have?

    The big takeaway on this product is the high availability of the system on cloud and reduction of on-prem costing. There are no concerns about the electrical doing some redundancy in between, cooling, purchasing, procurement of IT equipment. Instead of budgeting based on CAPEX, we're doing it from an OPEX point of view. One of the key takes for moving to the cloud is the cost. You can leverage with the cloud and let go of some things required to maintain a system on-prem, the kinds of things that alleviate some complexity in doing maintenance of the system. The solution is suitable for any size company. 

    I highly recommend Microsoft Azure. Everyone knows Microsoft so the learning curve is easier. I rate the solution nine out of 10. 

    Which deployment model are you using for this solution?

    Hybrid Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Team Lead, Enterprise Computing Platforms at a tech services company with 201-500 employees
    Real User
    A reliable solution for migration and disaster recovery strategy
    Pros and Cons
    • "It's been pretty useful in terms of migration and disaster recovery strategy."
    • "Microsoft's technical support could be improved."

    What is our primary use case?

    Within my company, there are roughly 150 employees using this solution. We need about 30-35 people for maintenance.

    What is most valuable?

    It's been pretty useful in terms of migration and disaster recovery strategy.

    For how long have I used the solution?

    I have been working with Microsoft Azure for roughly four years.

    What do I think about the stability of the solution?

    This solution is quite stable. We haven't had any issues stability-wise.

    What do I think about the scalability of the solution?

    Scalability is good. I would rate it high, scalability-wise.

    How are customer service and technical support?

    Microsoft's technical support could be improved.

    There are certain areas on the Level 1 to Level 2 support-side that are not exactly great. We have issues with our Linux operating system. I don't think we've had delays as such but I would say that's one area there might be some scope for improvement.

    Which solution did I use previously and why did I switch?

    I personally used to work with AWS, but that was at another company.

    How was the initial setup?

    The initial setup was fairly easy. Pretty much all the services are easy to deploy — not very complicated as such. 

    What's my experience with pricing, setup cost, and licensing?

    The cost could definitely be lower.

    What other advice do I have?

    You have to look out for the external storage costs — it can be a bit of a surprise. You have to do your budgeting. We didn't really anticipate that the storage expenses would be so much higher than anything else. That's something people have to budget and account for before they migrate to the cloud.

    Overall, on a scale from one to ten, I would give this soluting a rating of eight.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Wai KongWong - PeerSpot reviewer
    Information security consultant at Ypsilon System
    Real User
    Top 5
    Helps to deploy web servers but navigation needs improvement
    Pros and Cons
    • "Microsoft Azure has proven to be beneficial for our organization due to its quick deployment capabilities. Setting up virtual machines or any required infrastructure is fast."
    • "The tool needs to improve its navigation."

    What is our primary use case?

    We use the solution to set up access to process queuing, configure virtual instances, obtain a domain name, acquire the necessary certificates, and deploy the web server to the internet.

    What is most valuable?

    Microsoft Azure has proven to be beneficial for our organization due to its quick deployment capabilities. Setting up virtual machines or any required infrastructure is fast. 

    What needs improvement?

    The tool needs to improve its navigation. 

    For how long have I used the solution?

    I have been using the product for two to three years. 

    What do I think about the stability of the solution?

    Microsoft Azure's stability depends on the resources allocated. If you provision sufficient resources, it tends to be stable. However, choosing lower resources, like two gigs of RAM and CPUs, might lead to less stability.

    What do I think about the scalability of the solution?

    The product is scalable. My company has five users. 

    How are customer service and support?

    I haven't contacted the technical team yet. 

    How was the initial setup?

    Microsoft Azure's deployment is straightforward for me, given my experience and understanding of the Azure system. It is not difficult for me to handle.

    What about the implementation team?

    The tool's deployment was done in-house. 

    What other advice do I have?

    I rate the product an eight out of ten. 

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Co-owner at Min shan saw
    Real User
    Top 20
    Can be used for operations, email, and office applications
    Pros and Cons
    • "We use Microsoft Azure for operations, email, and office applications."
    • "The solution’s learning curve could be improved."

    What is our primary use case?

    Our people are familiar with Microsoft Azure, and we use it for our day-to-day operations.

    What is most valuable?

    We use Microsoft Azure for operations, email, and office applications.

    What needs improvement?

    The solution’s learning curve could be improved.

    For how long have I used the solution?

    I have been using Microsoft Azure for two to three years.

    What do I think about the stability of the solution?

    Microsoft Azure is a stable solution.

    What do I think about the scalability of the solution?

    Around nine people use the solution in our organization.

    How are customer service and support?

    We contact our local partners so that they can help us with our issues. For some difficulties, we try forums and open support. We don't contact enterprise support because we don't have it.

    How was the initial setup?

    The solution’s initial setup is very straightforward.

    What about the implementation team?

    We implemented Microsoft Azure through an in-house team consisting of two to three people. The solution’s deployment takes a few weeks.

    What other advice do I have?

    Microsoft Azure is deployed on the cloud in our organization.

    Overall, I rate the solution a seven or eight out of ten.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Fed Yunis Zapata - PeerSpot reviewer
    IT Solutions Architect at Canvia
    Real User
    The services are ready to use from the outset
    Pros and Cons
    • "Easy to deploy services"
    • "Potential improvements to the price calculator tool"

    What is our primary use case?

    Our primary use case for Azure is for workload, database, and service migrations. I use Azure to migrate services to serverless Azure services. Some of the services I utilize within Azure are Azure SQL database, managed database, Cosmos, virtual machines, service accounts, and infrastructure as a code for migration.

    What needs improvement?

    I'd like to see improvements with the price calculator tool. I would like to get a forward-looking view of the services I want to cost. For example, if I want a bigger machine with two CPU's and eight gigabytes of RAM, maybe the calculator can allow me to input my recipe, the tool can then give me a list of virtual machines that have that specification, and it will be easier for me to choose the virtual machine I want. 

    There are no additional features at this time I can suggest for future releases.

    For how long have I used the solution?

    I have worked with Microsoft Azure for 7 years.

    What do I think about the stability of the solution?

    Microsoft Azure is very stable, it has a SLA of 99.9%.

    What do I think about the scalability of the solution?

    The Azure services are very scalable.

    How are customer service and support?

    Microsoft have varying types of support levels. Depending on what level of support you have , this determines the response time from them.

    What about the implementation team?

    We implement in-house.

    What's my experience with pricing, setup cost, and licensing?

    All services in the cloud are easy to set up, the services are ready to use from the outset. For example, it would take me 5 minutes to deploy one virtual machine in Azure, or a Sharepoint cluster may take me 4 hours. The cloud deployments are normally automatic once you start.

    Regarding licensing, always look to optimize costs with the use of Azure Advisor.

    Which other solutions did I evaluate?

    We use Microsoft Azure and AWS, depending on what the client wants. Some clients like to compare prices between the two, it depends on the workload that my client would like to migrate also.

    Which deployment model are you using for this solution?

    Public Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Microsoft Azure
    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
    PeerSpot user
    reviewer936228 - PeerSpot reviewer
    Manager- Projects at a computer software company with 10,001+ employees
    Real User
    Scalable, stable, and easy to install cloud computing platform
    Pros and Cons
    • "Installation is easy as it's cloud-based. Performance is good. It's stable and scalable."
    • "Integration with more platforms needs improvement."

    What is our primary use case?

    Microsoft Azure is for customers who want to move to cloud-based solutions, take advantage of licensing e.g. hardware or software licensing benefits, and other cloud-related benefits, e.g. Azure container benefits, making their applications more scalable, etc.

    What is most valuable?

    This solution shows good performance. There were learning hiccups initially, but now it's okay.

    What needs improvement?

    More integration with other platforms is what I would like included in the next release for this solution.

    For how long have I used the solution?

    We've been implementing Microsoft Azure for our customers for four years.

    What do I think about the stability of the solution?

    Microsoft Azure is a stable solution.

    What do I think about the scalability of the solution?

    I found Microsoft Azure to be scalable.

    How are customer service and support?

    We don't directly interact with technical support because the licenses are bought by our customers, so it's our customers who interact with them, but we didn't see any major issues with Microsoft Azure, on the ground.

    How was the initial setup?

    As Microsoft Azure is a cloud-based solution, installation was easy.

    What about the implementation team?

    Our team implemented this solution. The technical team, particularly those with knowledge about Microsoft Azure should be able to implement it well. We used our engineers to implement it.

    What other advice do I have?

    We've been using different Microsoft solutions. Microsoft has solutions. It starts from Azure data sending, data storage, and other Azure related solutions. other Microsoft solutions that everybody uses include Office, Outlook, C#, .Net, etc., from the technical side.

    It is our customers who use Microsoft Azure. They wanted to move to Microsoft Azure, so we moved them. We just maintain it for them, and also do the development and the support for their applications.

    For people who want to start using this solution, if they are currently using the Microsoft Stack on-premises, moving to Microsoft Azure will be good.

    'm giving Microsoft Azure a score of eight out of ten.

    Which deployment model are you using for this solution?

    Public Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Microsoft Azure
    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
    PeerSpot user
    Buyer's Guide
    Download our free Microsoft Azure Report and get advice and tips from experienced pros sharing their opinions.
    Updated: December 2024
    Buyer's Guide
    Download our free Microsoft Azure Report and get advice and tips from experienced pros sharing their opinions.