What is our primary use case?
We use Microsoft Azure in two places. The first use case involves the Chatbot framework, and we've been using that for 18 months. This is what we predominately use it for.
Our second use involves hosting some of our critical applications. It allows us to address some of our human resource use cases in the area of policy queries, as well as some backend actions.
What is most valuable?
The automated connectors to some of our critical enterprise systems are an important feature. These are very large, critical, global HCM systems.
The library of predefined use cases is very helpful and we found the HR use case that we needed within it.
What needs improvement?
There are improvements needed from a roadmap standpoint. Some of the roadmap items that they typically publish don't move at the same pace.
The predominant area in need of improvement is support.
Microsoft needs to continue working on out-of-the-box connectors to contemporary products in the market, specific to different verticals such as finance and HR. Investing in this would be helpful because it means deploying solutions faster. We've had challenges in terms of having to custom-build some of it and at the same time, the roadmap contains more connectors.
For how long have I used the solution?
We have been using Microsoft Azure for the past 18 months.
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What do I think about the stability of the solution?
This is definitely a stable platform. I haven't seen issues in that respect.
What do I think about the scalability of the solution?
Azure is a scalable platform. We have more than 10,000 people in the organization that use it from an application standpoint. The end-users could be managers or other employees in a variety of roles.
Our in-house administration team has fewer than 40 people that work with it.
At the moment, we have no plans to increase our usage.
How are customer service and support?
The primary support needs to be improved. I would rate them as moderate because from a technical and service guarantee perspective, they are pretty good. However, when it comes to new roadmap items or handling requests, or adding new activities, they are moderate.
Which solution did I use previously and why did I switch?
This is the first such solution that we put into place.
How was the initial setup?
The initial setup is pretty much straightforward.
Our initial deployment took between six and eight weeks. This period had more to do with our setup being compliant with some of the features on Azure.
What about the implementation team?
We worked with the Microsoft consulting team during the deployment.
The team was knowledgeable but there were some areas that they could have done better. For example, we had issues with our enrollment and some of our IT requirements at the organizational level. We could have perhaps used some architecting skills.
For permanent maintenance, so we have a hybrid model when it comes to maintenance. We've outsourced some of it, and that really comes from a fixed contract so we don't control the number of people that work on it.
Internally, we have two people; one who manages the services, and the other one is more of an administrator.
What other advice do I have?
My advice for anybody who is implementing Microsoft Azure is to first, very clearly agree on the terms of deployment. Second, get the initial design and prototypes for your specific implementation vetted and signed off at an early stage because this will help with security clearances and data privacy clearances. These were the two major learning points for us.
In summary, this is a good platform but there are several areas for improvement.
I would rate this solution a seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.