We are customers of Microsoft and I'm the IT technical manager.
IT Technical Manager
Technical simplicity in terms of implementation; flexible and scalable
Pros and Cons
- "Provides a high level of availability and 99% uptime."
- "Lacks flexibility in terms of storage or resource allocation."
What is our primary use case?
What is most valuable?
The most valuable feature for me is the high level of availability and the 99% uptime of the system. I also appreciate the technical simplicity of the system in terms of implementation.
What needs improvement?
I'm currently based in the Philippines and the availability of services locally could be improved. Technically speaking, I'd like to see more flexibility in terms of storage or resource allocation. Resourcing is currently quite fixed so that if you want to move between level two and level three resources, or customize resources, you can't do that. The discrepancy in terms of costing is around $200. If they improved flexibility for selecting resources it would be easier for us to get the costing approved.
For how long have I used the solution?
I've been using this solution for around two years.
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What do I think about the stability of the solution?
The solution is stable, one of the most reliable in the Philippines. The downside is that currently all the services are outside the country. Singapore and Hong Kong provide the closest service but we have laws that prohibit certain amounts of data residing in other countries. None of that affects stability.
What do I think about the scalability of the solution?
One of the key takes from using cloud services is scalability and flexibility. If a company hits some roadblocks financially, they can reduce infrastructure and also reduce what they use in the cloud lowering the cost.
How are customer service and support?
I've had several outages or major issues and I've had good experience with technical support. They resolved the problems in less than a day. The only downside is that in the Philippines you're dealing with the vendor and not Microsoft direct. I have two steps of support; if the vendor can't provide the support, then they escalate to Microsoft.
How was the initial setup?
The initial setup is quite simple. We currently have 20 users on the infrastructure side in addition to 20+ developers.
What's my experience with pricing, setup cost, and licensing?
We have difficulty in getting the costing approved. We pay for a virtual machine and the resources currently implemented there, then we need a license from Microsoft Windows OS and the database itself. In our latest license purchase, the manager approved a monthly fee of around $2,000 for the resources we use. If you're going to the cloud, that's currently included in the cost and will be less if you have the software assurance from Microsoft; on-prem is more expensive.
What other advice do I have?
The big takeaway on this product is the high availability of the system on cloud and reduction of on-prem costing. There are no concerns about the electrical doing some redundancy in between, cooling, purchasing, procurement of IT equipment. Instead of budgeting based on CAPEX, we're doing it from an OPEX point of view. One of the key takes for moving to the cloud is the cost. You can leverage with the cloud and let go of some things required to maintain a system on-prem, the kinds of things that alleviate some complexity in doing maintenance of the system. The solution is suitable for any size company.
I highly recommend Microsoft Azure. Everyone knows Microsoft so the learning curve is easier. I rate the solution nine out of 10.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Techno Functional Project Manager at a financial services firm with 10,001+ employees
Highly compatible with Microsoft technologies, good community support, but price could improve
Pros and Cons
- "One of the most valuable features of Microsoft Azure is the compatibility with all of our Windows applications and other Microsoft technologies"
- "The solution could improve the stability. However, this could be a configuration issue that we are not been trained."
What is our primary use case?
I am a manager of a team and we will have approximately 18 applications that will be cloud-based using this solution.
What is most valuable?
One of the most valuable features of Microsoft Azure is the compatibility with all of our Windows applications and other Microsoft technologies.
For how long have I used the solution?
I have been using Microsoft Azure for approximately one year.
What do I think about the stability of the solution?
The solution could improve the stability. However, this could be a configuration issue that we are not been trained.
How are customer service and technical support?
There is good community support available.
Which solution did I use previously and why did I switch?
I have previously used AWS and GCP.
What's my experience with pricing, setup cost, and licensing?
Microsoft Azure is more expensive than other solutions, such as GCP. We have found that GCP offers more utilities at a very reasonable price. I think the reason we are having a discount is because of the bank contract we have.
What other advice do I have?
I would recommend this solution.
I rate Microsoft Azure a seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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November 2024
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Head of Department at a transportation company with 10,001+ employees
Easy to use, scales well, good interface, and provisioning a server is fast
Pros and Cons
- "Provisioning a server is fast, taking only one or two minutes before it is ready."
- "At this point, the latency is too high to use Azure in our production environment."
What is our primary use case?
We have a private cloud, but we are interested in having a hybrid cloud that includes Microsoft Azure. This use of it as an Infrastructure as a Service will help us to expand our scale using our hardware.
Primarily, we use Azure to test services and solutions that we want to use on the public cloud. Nothing in production is being used on Azure yet because of latency.
What is most valuable?
Azure is helpful when you want to set up a server, such as a Linux test server. For example, we can transfer our code to the test server and do a comparison.
This solution is easy to use. It has quite a good interface for things like provisioning a server.
Provisioning a server is fast, taking only one or two minutes before it is ready. In our private cloud, this process still takes longer.
What needs improvement?
At this point, the latency is too high to use Azure in our production environment.
I would like to see support for data streaming in the future because I understand that currently, data streaming is not there. It would work like Kafka does, in Microsoft Azure. If they can provide the Platform as a Service and Infrastructure as a Service, it will be better.
For example, if want to use Kafka, I should be able to purchase Microsoft Azure and then use my Kafka license. This would also give me support. Right now, using it requires first getting a server through Infrastructure as a Service, then getting a Kafka license, then installing the server in the cloud.
For how long have I used the solution?
We started using Microsoft Azure last year.
What do I think about the scalability of the solution?
Azure is a scalable product. We are not using it extensively yet because we just started exploring it for use as a testing server. However, if we are satisfied with the security and issues with latency then we are going to set up performance tests.
How are customer service and technical support?
We have not had any issues with support. The interface is quite user-friendly, so we have not needed to contact them. I think that they do have assistance available for onboarding, or creating a server.
Which solution did I use previously and why did I switch?
We did evaluate other solutions but that is the job of another team in the company. I was only told that we also tried Google Cloud.
How was the initial setup?
The initial setup is straightforward. Microsoft Azure provides an easy interface to log in and create a server.
What's my experience with pricing, setup cost, and licensing?
The pricing is flexible. Our company engaged in negotiations to get a better price, which resulted in a two-year contract.
It seems that the cost of using the service in the short term is definitely good. However, in the long-term it is different. The long-term cost is higher than if you set up the servers on-premises, which is something that could be improved through more competitive pricing.
What other advice do I have?
Our usage is rather limited right now but for what we use it for, the product is quite good and we are satisfied with the services. This is a product that I can recommend for anybody who does not want to invest a lot of money in their own hardware.
I would rate this solution a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer: Implementer
Team Lead, Enterprise Computing Platforms at a tech services company with 201-500 employees
A reliable solution for migration and disaster recovery strategy
Pros and Cons
- "It's been pretty useful in terms of migration and disaster recovery strategy."
- "Microsoft's technical support could be improved."
What is our primary use case?
Within my company, there are roughly 150 employees using this solution. We need about 30-35 people for maintenance.
What is most valuable?
It's been pretty useful in terms of migration and disaster recovery strategy.
For how long have I used the solution?
I have been working with Microsoft Azure for roughly four years.
What do I think about the stability of the solution?
This solution is quite stable. We haven't had any issues stability-wise.
What do I think about the scalability of the solution?
Scalability is good. I would rate it high, scalability-wise.
How are customer service and technical support?
Microsoft's technical support could be improved.
There are certain areas on the Level 1 to Level 2 support-side that are not exactly great. We have issues with our Linux operating system. I don't think we've had delays as such but I would say that's one area there might be some scope for improvement.
Which solution did I use previously and why did I switch?
I personally used to work with AWS, but that was at another company.
How was the initial setup?
The initial setup was fairly easy. Pretty much all the services are easy to deploy — not very complicated as such.
What's my experience with pricing, setup cost, and licensing?
The cost could definitely be lower.
What other advice do I have?
You have to look out for the external storage costs — it can be a bit of a surprise. You have to do your budgeting. We didn't really anticipate that the storage expenses would be so much higher than anything else. That's something people have to budget and account for before they migrate to the cloud.
Overall, on a scale from one to ten, I would give this soluting a rating of eight.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Sr Solutions Architect at System Soft Technologies, LLC
Information protection is great as is the ability to provide temporary and secure access to vendors
Pros and Cons
- "Good information protection feature."
- "Could be more user friendly; initial setup is difficult to understand."
What is our primary use case?
The product is being used for document sharing and archiving. The company wants their customers to be able to pull certain documents that they put on file. The idea is that through active directory B2B, they will offer access to the different files and customers will be able to pull the files they need from the server. The company uses information protection to make sure that only the right people have access to the right files. We are integrators, mainly on the software side. We are partners with Microsoft Azure and I'm a senior solution architect.
How has it helped my organization?
The company has different vendors that they bring in. This product has made it easier to onboard those individuals and to provide access to them when needed and then to basically cut them off when the time comes. The way they have it set up, documents can't be downloaded. They are only accessible online but can be accessed from anywhere so the company doesn't have to worry about setting up VPNs and the like. They provide a username, password, a two-factor authentication and that enables access.
What is most valuable?
Information protection is a good feature because you can label different documents and different files, and that allows them to put like NDA files in a specific bucket, as opposed to just regular, safe or confidential storage.
What needs improvement?
This solution is not user friendly to set up and it's difficult to understand, particularly with regard to information protection and the sort of licensing needed to utilize it. Simplification would go a long way.
I'd like to see them improve on the watermarking. There's a feature that allows you to watermark documents that are checked out. Currently it watermarks a document with whoever publishes it. For example, if you wanted to watermark the email address, it doesn't watermark with the person checking out the file, but with the person publishing the document. It would be more valuable if the watermarking was related to the person checking out the document, in case it leaks out.
For how long have I used the solution?
I've been using this solution for several years and on my most recent project, for the past six months.
What do I think about the stability of the solution?
The stability has been great. We haven't had any issues whatsoever with stability.
What do I think about the scalability of the solution?
As far as I know, scalability is fine. Our current customer isn't huge so I can't speak to enterprise size customers. It's not infinite scalability, but it is Azure Cloud. If you need more storage, you buy more storage.
How was the initial setup?
The initial setup is fairly complex. There is a ton of documentation, but once you get through that it's really not difficult, it's just not intuitive. The product requires better documentation that explains things. I think a lot of it has to do with the licensing requirements. It's not obvious and so you can be following a step-by-step tutorial and still not get it right because the software requirements aren't right but it doesn't give you that in clear text.
You can probably set this up within 30 minutes, realistically, as long as you know all the steps. Unfortunately, it took about four or five hours to troubleshoot the situation because we didn't understand what the license requirements were. We had to go and obtain those licenses and try it a second time. It'll be fine now because we understand it but there are certain things like having to be a security administrator within the roles and responsibility matrix, and that's not really outlined in the documentation.
What was our ROI?
The company wanted it to deploy rapidly. They didn't want to spend a lot on this project to buy storage, and clear that storage, ensuring that it was 100% secure. This was either going to be a very short-term project or it was going to blow up to something large and they weren't sure which direction it was going to go. Enabling them to use OPEX spend just to utilize what they need when they need it at a low cost, was super valuable to them.
What other advice do I have?
I would recommend anyone wanting to implement this solution to carry out background homework on active directory, on information access management (IAM), and then understand the licensing before you deploy. That aside, it's pretty straightforward. I've learned that setting up secure documents doesn't have to be difficult as long as you take into account those caveats of understanding your licensing and active directory.
I would rate this solution an eight out of 10.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Deputy Manager - Radio Frequency Planning at RF-SMART
A cost-effective solution with high uptime and zero downtime
What is our primary use case?
We have deployed the NMS network monitoring system in Azure. We can monitor the network through it. There is no need to deploy an NOC (Network Operations Center) in my country. If we use Audiovi and Airspace there and install the NMS network element and Microsoft, everything is configured in Azure. Configuration is done remotely from anywhere. By entering Azure, we monitor the NMS network.
What needs improvement?
The stability could be improved.
What do I think about the stability of the solution?
I rate the solution’s stability an eight out of ten.
What do I think about the scalability of the solution?
The solution’s scalability is good.
I rate the solution’s scalability an eight out of ten.
How was the initial setup?
The initial setup is straightforward and user-friendly.
What was our ROI?
Azure offers a trial version, which you can use for free before proceeding to payment.
What's my experience with pricing, setup cost, and licensing?
We are using the free version.
What other advice do I have?
I recommend the solution to use it. This solution is cost-effective, with high uptime and zero downtime.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Jul 30, 2024
Flag as inappropriateDirector Technology at a computer software company with 10,001+ employees
It gives us the speed and predictability to build something in a short time.
Pros and Cons
- "Azure's Data Lake services are decent. I like AKS, and API Management is relatively straightforward to use. The security and SIEM options Azure offers are good. All the infrastructure services are easy to use and set up."
- "Pricing is one area where Azure has room for improvement. There should be some due consideration. Azure has solved some issues with pricing from the development team's standpoint, but it is still quite costly. They should also offer a trial period for the individual platform solutions. I think that would be pretty handy for the developers."
What is our primary use case?
In general, we use Azure for financial services.
How has it helped my organization?
Azure helps us take a few things to the market predictably and robustly. It gives us the speed and predictability to build something in a short time. The cost can sometimes be clumsier, but I believe it is similar to other cloud providers. These are the main advantages, but the price is one factor that has really bothered our clients.
What is most valuable?
Azure's Data Lake services are decent. I like AKS, and API Management is relatively straightforward to use. The security and SIEM options Azure offers are good. All the infrastructure services are easy to use and set up.
What needs improvement?
In terms of adoption, one issue we face is providing training for users who are new to Azure and want to try some features out. There are some methods by which the organization has to allot some budget to them, but it has to be apart from the developer endpoints. It's difficult for them to try out something new. It would be nice if Azure had an evaluation period of 30, 60, or 90 days, so people could try out a few things and learn.
That is one challenging area, but this is a problem with all cloud providers, not just Azure. Some free subscriptions are available, but they are for the cloud platform as a whole rather than just a single service. For example, say I don't have a trial subscription, but I want to try something new like Azure AKS for 30 days to learn and to try out.
It's hard to say what Azure could add. There are a few specific requirements that clients raise based on business needs. In general, I don't think there is any particular feature I can recommend.
For how long have I used the solution?
I've been using Azure for about four or five years.
What do I think about the stability of the solution?
Azure has had some issues on and off, but that was a couple of years back, and now it seems okay. Sometimes the performance of the cloud degrades, but there are workarounds.
What do I think about the scalability of the solution?
We mainly use AKS, which is pretty scalable, so I don't see any issue there. Azure's scalability is relative, so it depends on the client and the solution. Most of our clients are B2B, so they don't have many users. However, we provide a retail banking solution that involves hundreds of transactions per hour. Azure can handle up to a hundred transactions per second can be supported, so I think it's okay.
How are customer service and support?
We talk to Microsoft support often.
How was the initial setup?
Azure setup is pretty straightforward and we mostly handle it in-house. However, it depends upon the complexity of the use case, how we are deploying, and the kind of application we are building. The build and deployment times depend on how we structure our packaging.
What's my experience with pricing, setup cost, and licensing?
Azure is expensive, but that depends upon who you ask. It probably wouldn't be considered a significant expense for a large corporation, but it's costly for smaller enterprises or startups.
Pricing is one area where Azure has room for improvement. There should be some due consideration. Azure has solved some issues with pricing from the development team's standpoint, but it is still quite costly. They should also offer a trial period for the individual platform solutions. I think that would be pretty handy for the developers.
What other advice do I have?
I rate Azure eight out of 10. I would recommend it. I don't see any challenges from a technology standpoint.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
IT Security Specialist at Caribbean Airlines
Great for single sign-ons and hosts most of our virtual machines; provides good security
Pros and Cons
- "I appreciate that everything is basically shift forward from a security standpoint."
- "The authentication method only allows me to have up to 90 users, and there are 2,300 people in the company."
What is our primary use case?
We're using Azure Premium P1 and it hosts our website and most of the applications we use. We are an airline company and for some of our enterprise apps, it enables things like single sign-on and hosts most of our virtual machines, as well as some of our web servers for the on-prem application. Our customer mobile app for purchasing tickets is for that purpose but we also use it for enterprise apps. I use Minecraft for my email security, but I integrate it with Azure to incorporate the single sign-on, as well as for multifactor authentication in my Office 365 environment, and the productive Parti app. I'm an IT security specialist and we are customers of Azure.
What is most valuable?
The feature I appreciate is that everything is basically shift forward from a security standpoint. Most of our systems are integrated with Azure for authentication purposes. Given that I'm a security specialist I use it for that purpose. The rest of the team uses it more for things like application deployment. I also use it to determine sign-ons, and things like compliance to devices.
What needs improvement?
Microsoft allows you, via Azure, to have different authentication methods. You can use the Microsoft Authenticator app, text or voice, or something called a FIDO, which is like a USB security key. Unfortunately, the authentication method only allows me to have up to 90 users, and there are 2,300 people in the company. When I have to push multifactor authentication, I cannot specify certain users for the authenticator app. It forces me to lock it down and say conditional access only allowed.
Another issue I have is that Microsoft notifies me retroactively about certain things. For example, when a user sends an email with over 200 recipients, it can take half an hour for me to get a notification but sometimes it can take 24 hours. I have the same issue when it comes to things like phishing attempts. It's a problem.
For how long have I used the solution?
I've been using Azure for three years.
What do I think about the stability of the solution?
The solution is stable, although I'd like some advance warning when they make changes. It can sometimes take hours to update so that if I have a user using multifactor authentication and I take them off, it can take up to an hour for it to take effect.
How are customer service and technical support?
Technical support is very good.
How was the initial setup?
I can only speak from my own experience and I have many Microsoft certificates, including as a Microsoft solution architect expert in Azure, so it might be easier for me than it is for others. I tend to do a lot of things on the app and I use it on a daily basis. Even if I don't know where something is, the documentation on techniques, everything is there. I wasn't involved in the deployment at this company but in my previous position, it took a couple of days, not very long. Microsoft provided support. It's just a matter of configuring the tenant.
What other advice do I have?
I would recommend Azure because there's a lot of documentation available and a lot of user guides, it has everything.
I rate the solution eight out of 10.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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