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reviewer1503945 - PeerSpot reviewer
Manager, Information Technology Operations & Security at a government with 11-50 employees
Real User
Free, native to OS, and doesn't require any maintenance, but can have better user profiles to allow people to create their own passwords
Pros and Cons
  • "It is free and native to the OS. We don't have to worry about upgrades or maintaining the product. You encrypt the disk, and you save the recovery key. That's it. The person puts their password in, and after that, it is up to them. If they forget their password, they have to bring it in to get it unlocked."
  • "User profiles can be improved so that people can create their own passwords. It has one password per machine, which is a problem. We would prefer each user to have his or her own boot password. Each user can have a username and password or biometrics, such as fingerprints and iris scanner, integrated into the boot process, but I really can't see that coming anytime soon, if ever."

What is our primary use case?

We encrypt devices and disks that have the potential to be taken off-site, such as laptops, tablets, USB sticks, and USB disks. Basically, we encrypt any medium that has to be taken off-site. If we're giving out a USB stick to somebody, it is BitLocker encrypted. If somebody has to use a memory stick, the only way it gets out is if it is encrypted. 

We use the version that is native to an operating system.

What is most valuable?

It is free and native to the OS. We don't have to worry about upgrades or maintaining the product. You encrypt the disk, and you save the recovery key. That's it. The person puts their password in, and after that, it is up to them. If they forget their password, they have to bring it in to get it unlocked.

What needs improvement?

User profiles can be improved so that people can create their own passwords. It has one password per machine, which is a problem. We would prefer each user to have his or her own boot password. Each user can have a username and password or biometrics, such as fingerprints and iris scanner, integrated into the boot process, but I really can't see that coming anytime soon, if ever.

For how long have I used the solution?

I have been using this solution for six or seven years.

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Microsoft BitLocker
January 2025
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What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

It doesn't really need to scale. You use it as you need it and manage it with group policies. 

How are customer service and support?

There is no need for support.

Which solution did I use previously and why did I switch?

We've used a few different disk encryption products, and we've kind of settled on BitLocker because it is native to the operating system. It is simple, and there is no maintenance on it.

We also use Symantec at the moment, but we are retiring Symantec. We had trouble getting all the machines back into the office to change the disk encryption. We have a few left with Symantec. With Symantec, the version that we had was pretty old, and I wasn't sure if it would actually even work with some of the later builds of Windows 10. In terms of maintenance, with Symantec, every time there is a new build of Windows 10, you either have to defer the update while they update with Symantec, or you can install it and hope for the best. It is not a very satisfactory situation where you might have to wait six months before you can go up onto the latest build of Windows.

How was the initial setup?

It wasn't complex. It just took me a while to figure it out and make it do what I wanted it to do. Everything is documented, and you just follow the documentation.

It is deployed on all new computers, and it is part of the build. It doesn't take very long. It takes only 10 or 15 minutes. While the disk is encrypting, you can do other things.

What about the implementation team?

I deployed it on some of the computers. BitLocker is maintained as part of the operating system. If there are any updates to Bitlocker, they come out as operating system updates.

What's my experience with pricing, setup cost, and licensing?

It is free. It is enabled as part of the operating system. Once you have an operating system license, you're licensed for Bitlocker.

What other advice do I have?

I would recommend this solution. It is quick and neat, and it does the trick.

I would rate Microsoft BitLocker a seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Head of Customer Service at Elogixa Technology
Real User
Top 20
Protects company data through encryption
Pros and Cons
  • "We use Microsoft BitLocker for our endpoints, including laptops."
  • "Instead of integrating with a third party, Microsoft BitLocker should have its own mechanism to safeguard the systems when they are not accessible for a long time."

What is most valuable?

We use Microsoft BitLocker for our endpoints, including laptops.

What needs improvement?

Instead of integrating with a third party, Microsoft BitLocker should have its own mechanism to safeguard the systems when they are not accessible for a long time.

For how long have I used the solution?

Our organization has been using Microsoft BitLocker for a long time, and we have been solutioning it for the last three to four years.

How are customer service and support?

We get immediate responses from the technical support team, and we haven't seen anything getting escalated. The support team should provide quick, permanent solutions.

How would you rate customer service and support?

Positive

What's my experience with pricing, setup cost, and licensing?

The solution’s pricing is reasonable.

What other advice do I have?

I would recommend the solution to other users. Nowadays, data is key to any company, and safeguarding data is the top priority. I would recommend that organizations use Microsoft BitLocker encryption to protect their data.

Microsoft BitLocker's recovery options have improved greatly over the last five to ten years. The solution's recovery works faster and does not cause too much downtime for the end user.

Overall, I rate the solution a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Buyer's Guide
Microsoft BitLocker
January 2025
Learn what your peers think about Microsoft BitLocker. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
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it_user1011 - PeerSpot reviewer
Manager of Data Center at a insurance company with 51-200 employees
Vendor
Bitlocker made us believe that having physical possession of a system is not total possession of the data.

Valuable Features:

1. Bitlocker is easy to use. You start the wizard by right-clicking the drive and selecting “Turn on Bitlocker”. 2. Bitlocker encrypts the content of any drive and makes your data secure and safe. 3. The option of using either strong passphrase or smartcard to encrypt/decrypt the drive bring flexibility in terms of choice 4. Bitlocker recovery key can either be printed and stored in a secure place or stored in a drive. 5. In a Windows server environment, the combination of Bitlocker and Group Policy enforces the encryption of removable drives across the network. 6. It is free to Windows users provided your OS supports it.

Room for Improvement:

1. Although, drive encryption could be running in the background, it took a long time to encrypt a drive. 2. Bitlocker is available to Windows Ultimate / Enterprise edition only. Other edition of Windows should enjoy this facility My job functions involve writing scripts that I mostly apply to client’s computers both standalone and networked. I store most of these scripts in a flash drive to reduce the task of writing it at the client end. My major challenge was in securing the flash drive. In the past I had a case where a staff member wiped most of his important files, by unknowingly clicking on one of the scripts in the flash drive he collected from me. This incident almost caused me to lose my job.

Other Advice:

In order to avoid such an experience in the future, I was forced to search for a free tool that would help me encrypt my drive. Bitlocker was all we needed. To be sincere, I am not disappointed deploying the tool. All my drives are now encrypted. There is no fear of losing my job as a result of unauthorized access to my flash drives, and any other drives. Bitlocker also enabled us to encrypt the drive hosting the operating systems of our mobile users. All that the PC needs, is to be Trusted Platform Module (TPM) compliant, or rather, have a USB stick that contains the keys. This provides additional security to the systems.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user758688 - PeerSpot reviewer
it_user758688Principal at a tech services company with 1,001-5,000 employees
Real User

I completely agree.

Technical Associate at IntimeSolutions
Real User
Top 5Leaderboard
Comes bundled with other Microsoft products, offers good encryption, and is reliable
Pros and Cons
  • "It comes bundled with other Microsoft solutions."
  • "They should offer better login capabilities that are more secure."

What is our primary use case?

This solution is for endpoint encryption. It helps us avoid data loss. 

What is most valuable?

Having encryption has been great. It's very useful. It's 256-bit encryption. It's very hard to break it to get at the data itself. 

It's stable and reliable. 

The solution can scale.

It comes bundled with other Microsoft solutions.

Technical support is okay. 

What needs improvement?

They should offer better login capabilities that are more secure. Right now, they only offer SSO. They need to offer multi-factor authentication. 

The support could be a bit faster. 

For how long have I used the solution?

I've been working with the solution for six months. 

What do I think about the stability of the solution?

The solution is very stable. 

There are no bugs or glitches, and it doesn't crash or freeze. 

What do I think about the scalability of the solution?

The solution is very scalable. It comes inside a Microsoft bundle, and if you buy a bundle big enough, one that already fits your company's needs, then it will fit your encryption needs. 

We have six clients using the solution at this time. 

How are customer service and support?

The support is pretty standard. It's fine. We have to wait one or two hours once we've created tickets. Of course, we would like them to be a bit faster.

How was the initial setup?

The initial setup is a bit complex. It works on Windows, yet it may not be compatible with other operating systems.

We deployed the solution over the last eight months. We keep getting more customers and continue to implement it. 

We also manage the solution for the clients. 

What's my experience with pricing, setup cost, and licensing?

In orer to buy ButLocker, you need to buy some other Microsoft products. It's not a standalone product. 

Typically, customers pay a monthly licensing fee.

What other advice do I have?

The product is good at protecting data. I'd rate it nine out of ten. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
AnalystAssistant General Manager - Corporate Strategy, Growth and Transformation Office at a manufacturing company with 501-1,000 employees
Real User
Top 20
Fast authentication process, and is stable, but sometimes requires multiple login attempts
Pros and Cons
  • "The most valuable feature is the authentication process which is very fast."
  • "I often have to make multiple attempts to log in."

What is our primary use case?

I use the solution to log into my admin-protected computer.

What is most valuable?

The most valuable feature is the authentication process which is very fast.

What needs improvement?

My overall experience is based solely on one point: the gateway to the admin site. Even though my password is correct, I often have to make multiple attempts to log in. Microsoft BitLocker can help streamline the login process so that it works on the first attempt.

I would like the next release to include a fingerprint unlock feature, as I am currently required to use the PIN provided by my organization.

For how long have I used the solution?

I have been using the solution for two years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

We have between 300 to 400 people using the solution in our organization.

What other advice do I have?

I give the solution a seven out of ten.

I recommend the solution to others.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Usman Rasool - PeerSpot reviewer
VP - Head Enterprise Technology Infrastructure at MCB Islamic Bank Ltd.
Real User
Top 10
A stable solution for data protection, but the technical support should be improved
Pros and Cons
  • "We have not seen any bugs or glitches, so the stability is good."
  • "The people at the first level of support refer you to articles that do not pertain to the problem at hand."

What is our primary use case?

Our primary use case is data encryption and protection.

What needs improvement?

The price of this solution should be more competitive.

The first level of technical support needs to be improved.

For how long have I used the solution?

We have been using the Microsoft OS at the endpoints for five years.

What do I think about the stability of the solution?

We have not seen any bugs or glitches, so the stability is good.

What do I think about the scalability of the solution?

The scalability is good. We have approximately 500 users in a variety of roles and positions.

How are customer service and technical support?

We have been in touch with technical support many times and we are not satisfied, to be honest. Their first-level support is pathetic. The people at the first level of support refer you to articles that do not pertain to the problem at hand.

When it comes to level-two and level-three support, it is good.

Which solution did I use previously and why did I switch?

We have also used a similar solution by Kaspersky.

What other advice do I have?

The suitability of this solution depends on the feature requirements of the organization and what they are looking for.

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user757422 - PeerSpot reviewer
Microsoft (Active Directory) Consultant at a logistics company with 5,001-10,000 employees
Consultant
Prevents Unauthorised Access to Corporate Data

What is our primary use case?

Protect corporate data on devices (Laptops, Desktops, Tablets).
every week 100's of corporate devices lost just at airports and every device got personal/corporate data, its very important to protect such data from unauthorised use, hence is the solution to implement Microsoft Bitlocker Administration and Monitoring (MBAM)

How has it helped my organization?

I delivered three projects where the business does not have any encryption mechanism in place if the company or an employee lost any of the device, there are chances someone could view sensitive data. After the Microsoft BitLocker Administration and Monitoring (MBAM) implementation, in such cases, any unauthorised person will not be able to access the data.

If you already have older version of MBAM in place, there is an option to move existing keys over to new server which is great.

What is most valuable?

All keys stored centerally in database (SQL), option to have PIN / Enhanced PIN / USB Drives.

What needs improvement?

Microsoft Bitlocker Administration and Monitoring (MBAM) is one of the best solution available in the marekt to protect corporate data

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

Since it is a Microsoft product, there are no compatibility issues. Once planned well, it is a straightforward implementation.

What do I think about the scalability of the solution?

No issues.

How are customer service and technical support?

There is not much support unless a business has got a Premier support contract in place.

Which solution did I use previously and why did I switch?

MBAM is the only solution that I have used for encryption.

How was the initial setup?

You need to know the technical aspects and have a good understanding of Microsoft Client/Server OS. If you know that, then yes, it is pretty straightforward.

What was our ROI?

Well worth and perfect solution specially align with GDPR.

What's my experience with pricing, setup cost, and licensing?

It is part of Microsoft Desktop Optimization Pack (MDOP) and economical compare to similar products.

Which other solutions did I evaluate?

No, we do not.

What other advice do I have?

Look at TechNet for relevant documentation and test many times before implementing in your production environment.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Network engineer at Techmcc
Real User
A simple, easy-to-use solution that is easy to set up and has good tech support
Pros and Cons
  • "I like the simplicity and ease of use of this solution."
  • "The customizations could be more flexible."

What is our primary use case?

I implement Microsoft BitLocker to provide and manage security for my clients.

What is most valuable?

I like the simplicity and ease of use of this solution. 

What needs improvement?

The customizations could be more flexible. 

For how long have I used the solution?

I have been using this solution for six months. 

What do I think about the stability of the solution?

The solution has good stability. 

What do I think about the scalability of the solution?

I think the solution is scalable. There are about 15 operations engineers using this solution in my company. 5 customer care engineers handle the maintenance of the solution. 

How are customer service and support?

The technical support is good. 

How was the initial setup?

The initial setup is easy. 

What about the implementation team?

Implementation takes about two weeks with a partner. 

What's my experience with pricing, setup cost, and licensing?

We have a yearly license, but I don't know how much it costs.

What other advice do I have?

This is a good product and I would recommend it. 

I would rate this solution as a nine out of ten. 

Which deployment model are you using for this solution?

Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Microsoft BitLocker Report and get advice and tips from experienced pros sharing their opinions.
Updated: January 2025
Buyer's Guide
Download our free Microsoft BitLocker Report and get advice and tips from experienced pros sharing their opinions.