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Information Technology Specialist at Calculus System Sarl
Real User
A cost-effective solution to protect data from physical theft, but the encryption process is slow
Pros and Cons
  • "The most valuable feature is the TPM (Trusted Platform Module), which makes the PC security stronger because somebody who is not from the team cannot access the PC without the decryption PIN."
  • "If the encryption was faster then it would make the experience more pleasant."

What is our primary use case?

I am a solution provider in Congo and I propose products such as Microsoft BitLocker to my customers.

My clients use this solution to protect their data in cases where computers are stolen. In this region, theft of computers from companies is quite common and the data that is stored needs to be protected.

What is most valuable?

The most valuable feature is the TPM (Trusted Platform Module), which makes the PC security stronger because somebody who is not from the team cannot access the PC without the decryption PIN. If the hard drive is removed from the computer then the data is still encrypted, and even a USB key can be protected by using this solution. This makes my customers very happy.

This solution is not cost-effective and it is easy to implement.

It is very easy to deploy BitLocker on machines that are running Microsoft Windows Server 2012 because it can be done automatically.

What needs improvement?

It takes a very long time to encrypt a disk, so I think that speed is something that can be improved. It can take more than two hours to encrypt a disk with one terabyte of data. When my clients are working, they don't really like having to look at a progress bar to tell them that the disk is in the process of being encrypted. If the encryption was faster then it would make the experience more pleasant.

I would like to be able to secure the hard drives of virtual machines.

Securing data transfer such as email and the more general internet connection would be very good.

They should improve the hybrid-cloud security and protect the network instead of just securing the computers.

For how long have I used the solution?

I have been working with Microsoft BitLocker for less than a year.

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What do I think about the stability of the solution?

I have not heard any feedback from my clients with respect to stability.

What do I think about the scalability of the solution?

This solution scales easily. The server is centralized and every computer that joins the domain is automatically inserted. Each one is automatically configured and synchronized.

My customers are generally small companies with less than one thousand employees, so it would not be very easy to test scalability beyond that.

How are customer service and support?

I have not been in contact with technical support. Rather, I use the forum to get information. They have great documentation, as well.

Which solution did I use previously and why did I switch?

My client was not using another solution prior to this one. I proposed three different products, but they chose BitLocker because it is free. IT is not well understood by the clients in my country, so we need to offer services and they have to be at a low cost. They most often prefer to use solutions that are free, or included with Microsoft Windows.

How was the initial setup?

It is very easy to set up and deploy Microsoft BitLocker.

You have to set up the central server, and the configuration may take a day or two. After this, all of you have to do is go to every employee and then launch it, after they choose a personal PIN.

I had some technical issues with one of my deployments, but everything was working properly by the end of the first day. My issues arose because not all of the PCs had an updated version of Windows 10, so it took me some time to work out how to do the upgrades properly. It is important because TPM 2.0 is not supported in Legacy. 

That was the very odd part of the solution, and what we needed to do was to make sure that all of the PCs had the same type of Windows license. Once this was done properly, most of the PCs could be encrypted at the same time. It still required going to every PC though, because each needs to be given a PIN and configured. This was a disruption to some of the employees and it would be better if IT had total control, being able to do this from a central server and then simply notifying each user of their PIN. If there were one thousand employees then this would take a really long time.

What about the implementation team?

We perform the deployment of Microsoft BitLocker for our customers. Because each PC has to be checked after the server is running, it is easier to have more than one person to do this. I normally take one or two of my colleagues to assist me with this.

What's my experience with pricing, setup cost, and licensing?

This solution is included with Microsoft Server and my clients did not have to pay for anything extra.

Which other solutions did I evaluate?

I am somewhat familiar with other solutions such as those by McAfee, Digital Guardian, and Trend Micro Endpoint Encryption. However, I do not know these products as well as Microsoft BitLocker.

Once I obtain certification on some of these other solutions, I will propose them to my clients as well. Digital Guardian is something that I have been reading about lately, and it looks very good.

What other advice do I have?

The encryption solution was not something that I was really informed about, but I decided to study it and then propose it to my customers.

I propose two different deployment models; the cloud and on-premises. The internet connection fees here are expensive, so many people prefer to deploy on-site.

My advice for anybody who is implementing this solution is to have a good idea of what they want to do, prepare for it, and go for it. It is not really complex, yet it is a very rich solution to deploy.

The biggest lesson that I have learned from using Microsoft BitLocker is that it can help a lot of people, but it is not very well known. People need to be familiarized with this solution through discussion. Engaging customers and proposing it to them will really help with the security of IT infrastructure in an enterprise. You can secure all of your data, the transfer of your data, and even USB keys.

This may not be the best solution, but it is easy to deploy and easy to grow.

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Head of Customer Service at Elogixa Technology
Real User
Top 20
Protects company data through encryption
Pros and Cons
  • "We use Microsoft BitLocker for our endpoints, including laptops."
  • "Instead of integrating with a third party, Microsoft BitLocker should have its own mechanism to safeguard the systems when they are not accessible for a long time."

What is most valuable?

We use Microsoft BitLocker for our endpoints, including laptops.

What needs improvement?

Instead of integrating with a third party, Microsoft BitLocker should have its own mechanism to safeguard the systems when they are not accessible for a long time.

For how long have I used the solution?

Our organization has been using Microsoft BitLocker for a long time, and we have been solutioning it for the last three to four years.

How are customer service and support?

We get immediate responses from the technical support team, and we haven't seen anything getting escalated. The support team should provide quick, permanent solutions.

How would you rate customer service and support?

Positive

What's my experience with pricing, setup cost, and licensing?

The solution’s pricing is reasonable.

What other advice do I have?

I would recommend the solution to other users. Nowadays, data is key to any company, and safeguarding data is the top priority. I would recommend that organizations use Microsoft BitLocker encryption to protect their data.

Microsoft BitLocker's recovery options have improved greatly over the last five to ten years. The solution's recovery works faster and does not cause too much downtime for the end user.

Overall, I rate the solution a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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November 2024
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Loyiso Gura - PeerSpot reviewer
Microsoft SureStep Ambassador at 4Sight Dynamics Africa
Real User
Top 10
Helps with data production and pricing is fair
Pros and Cons
  • "While it helps mitigate unauthorized data access by enhancing file and system protection through encryption, the tool is really enhanced with the combination of other Microsoft Security and Compliance features like data labeling."
  • "Microsoft BitLocker needs to be an all-inclusive solution. For example, a Trusted Platform Module (TPM) cryptoprocessor is required to use Bitlocker with your computer which keeps Bitlocker from adoption beyond Windows."

What is our primary use case?

We use the product for data protection. 

What is most valuable?

The tool's most valuable feature is its ability to label data. 

While it helps mitigate unauthorized data access by enhancing file and system protection through encryption, the tool is really enhanced with the combination of other Microsoft Security and Compliance features like data labeling.

What needs improvement?

Microsoft BitLocker needs to be an all-inclusive solution. For example, a Trusted Platform Module (TPM) cryptoprocessor is required to use Bitlocker with your computer which keeps Bitlocker from adoption beyond Windows.

For how long have I used the solution?

I have been working with the product for three years. 

What do I think about the stability of the solution?

I rate the product's stability a nine out of ten. 

What do I think about the scalability of the solution?

We have 400 users for Microsoft BitLocker. I rate the tool's scalability a nine out of ten. 

How was the initial setup?

I rate Microsoft BitLocker's deployment a seven out of ten. It is straightforward and is a matter of following guidance. You need three to four resources to handle the tool's deployment. Deployment takes around a week and a half to complete. 

What's my experience with pricing, setup cost, and licensing?

Microsoft BitLocker's pricing is fair; I rate it a four out of ten. 

What other advice do I have?

I rate the product a nine out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Distributor
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Info Sec Consultant at Size 41 Digital
Real User
Top 5
Bitlocker - defence in depth

Understanding your responsibilities for disaster recovery at a departmental level can be difficult; IT departments are holistic entities. We deal with systems, people, security, servers and infrastructure... but we also need to think about things at a granular level so we can ready ourselves for when a terrible system failure occurs - it always will.

My problem was that we needed to ensure we had a very basic form of disaster recovery for our staff who were planning an event that gave us the biggest turnover of our year. Okay, so, our staff needed to take business critical information out of the office on something they could access individually. Yes, we could have used cloud storage but the staff needed full portability and access with or without the internet. Not to make a mountain out of a mole hill - USB keys.

I know. USB keys. Oddly they seem very fond of train seats and restaurant chairs because we keep hearing about them being found everywhere with private information on them.I think we're all agreed that - in the wrong hands - USB keys can be a bit of a nightmare. Of course, in the right hands they can be a nifty thing but the password must be strong enough,. It also shouldn't be able to be changed by staff.

Here we have a solution to the problem of securing drives in easy reach - Bitlocker. I literally can't think of an easier product to use. Click. Choose a couple of options or leave them as the default. Save. Done. I’m not underplaying this, it really is simple.

The aim of the game is to provide security against thefts that are spur of the moment, or people finding items that are lost; no-one wants to be the government department that loses a USB key full of people's NI numbers. We need to show due diligence in securing the storage devices that will be leaving the office.

How does it all work? 

Bitlocker uses TPM (Trusted Platform Module) but can be used without it via a small change from the sys admin of your org (probably you)

And it really is quite simple: 


It comes with a recovery key that the IT dept can keep a hold of in case the password is forgotten.To reiterate, it's included in some Windows software so free. When working for charities this is a great bonus especially if they insist on USB drives even though we all know they are a real risk to info getting out into the open. 

So, Bitlocker is designed to secure your drives (even removable ones) in an easy fashion. Does it do that? Yes, very much so. Is it easy to use? I’m not sure they could have made it easier.

 Is it secure? Secure enough from situational thieves and unskilled (in hacking) malicious current/ex-staff.

Did I find any bad points? To be honest, no. Job done. Bitlocker for securing drives, especially USB drives that leave the office. If you need something stronger then the drive probably shouldn't be leaving the office in the first place.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Darren Chaker - PeerSpot reviewer
Darren ChakerOperator at Halliburton
Real User

By Darren Chaker : I would extend full drive encryption for not only USB, but also external drives too. Simply imagine whatever data you have is lost or subject to a competitors possession, and the residual harm that would ensue. Information security must be part of the work environment, and being proactive is the only way to accomplish this.

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Technical Associate at IntimeSolutions
Real User
Top 5Leaderboard
Comes bundled with other Microsoft products, offers good encryption, and is reliable
Pros and Cons
  • "It comes bundled with other Microsoft solutions."
  • "They should offer better login capabilities that are more secure."

What is our primary use case?

This solution is for endpoint encryption. It helps us avoid data loss. 

What is most valuable?

Having encryption has been great. It's very useful. It's 256-bit encryption. It's very hard to break it to get at the data itself. 

It's stable and reliable. 

The solution can scale.

It comes bundled with other Microsoft solutions.

Technical support is okay. 

What needs improvement?

They should offer better login capabilities that are more secure. Right now, they only offer SSO. They need to offer multi-factor authentication. 

The support could be a bit faster. 

For how long have I used the solution?

I've been working with the solution for six months. 

What do I think about the stability of the solution?

The solution is very stable. 

There are no bugs or glitches, and it doesn't crash or freeze. 

What do I think about the scalability of the solution?

The solution is very scalable. It comes inside a Microsoft bundle, and if you buy a bundle big enough, one that already fits your company's needs, then it will fit your encryption needs. 

We have six clients using the solution at this time. 

How are customer service and support?

The support is pretty standard. It's fine. We have to wait one or two hours once we've created tickets. Of course, we would like them to be a bit faster.

How was the initial setup?

The initial setup is a bit complex. It works on Windows, yet it may not be compatible with other operating systems.

We deployed the solution over the last eight months. We keep getting more customers and continue to implement it. 

We also manage the solution for the clients. 

What's my experience with pricing, setup cost, and licensing?

In orer to buy ButLocker, you need to buy some other Microsoft products. It's not a standalone product. 

Typically, customers pay a monthly licensing fee.

What other advice do I have?

The product is good at protecting data. I'd rate it nine out of ten. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Product Manager at Axoft Ukraine
Real User
Secure, good user functionality, is easy to install, and is reliable
Pros and Cons
  • "The most valuable feature of this solution is the protection and ease of use."
  • "Some of the technical internal functions, such as encryption protocols or something similar, could be improved."

What is our primary use case?

All of our hard drives are BitLocker-protected, and we use only protected USB sticks. We have no right to put unprotected USB sticks in our work notebooks, we must install password locks on the device and for notebook usage. I don't have any special knowledge or experience with such encryption, but I know that all of my hard drives are secure.

We use Microsoft BitLocker for security. If I lose my work computer or it is stolen, no one will be able to read the files on my hard drive.

I have a unique password.

What is most valuable?

The most valuable feature of this solution is the protection and ease of use. 

All I have to do is enter my password and create passwords for my USB sticks.

I don't see where any improvements in this software are needed, because I'm not sure what else we can use. The functionality is straightforward.

What needs improvement?

Some of the technical internal functions, such as encryption protocols or something similar, could be improved. But it makes no difference in terms of functionality for us or users.

For how long have I used the solution?

I am not sure how long this solution was used before me, but I've been with the company for three years. 

I have been working with Microsoft BitLocker for almost three years.

I am not aware of the version we are using, I would have to consult with our system administrator.

I know we use some public clouds, but I'm not sure where the server for host encryption software is located.

What do I think about the stability of the solution?

I am aware that the solution works and is configured by a centralized server. I don't have to do anything with it. It would be a concern for our system administrators.

What do I think about the scalability of the solution?

It's very scalable and doesn't have to be done manually because of the centralized tool for administration.

Which solution did I use previously and why did I switch?

We have some experience with complete data protection and endpoint encryption, but we are using standard features like Windows, and Bitdefender.

How was the initial setup?

The initial setup is very simple. I would rate it a five out of five.

Which other solutions did I evaluate?

We evaluated, and use Microsoft BitLocker and McAfee Complete Data Protection, but our primary software tool is Microsoft BitLocker.

What other advice do I have?

Microsoft BitLocker is a good solution.

I would rate Microsoft BitLocker a ten out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1503945 - PeerSpot reviewer
Manager, Information Technology Operations & Security at a government with 11-50 employees
Real User
Free, native to OS, and doesn't require any maintenance, but can have better user profiles to allow people to create their own passwords
Pros and Cons
  • "It is free and native to the OS. We don't have to worry about upgrades or maintaining the product. You encrypt the disk, and you save the recovery key. That's it. The person puts their password in, and after that, it is up to them. If they forget their password, they have to bring it in to get it unlocked."
  • "User profiles can be improved so that people can create their own passwords. It has one password per machine, which is a problem. We would prefer each user to have his or her own boot password. Each user can have a username and password or biometrics, such as fingerprints and iris scanner, integrated into the boot process, but I really can't see that coming anytime soon, if ever."

What is our primary use case?

We encrypt devices and disks that have the potential to be taken off-site, such as laptops, tablets, USB sticks, and USB disks. Basically, we encrypt any medium that has to be taken off-site. If we're giving out a USB stick to somebody, it is BitLocker encrypted. If somebody has to use a memory stick, the only way it gets out is if it is encrypted. 

We use the version that is native to an operating system.

What is most valuable?

It is free and native to the OS. We don't have to worry about upgrades or maintaining the product. You encrypt the disk, and you save the recovery key. That's it. The person puts their password in, and after that, it is up to them. If they forget their password, they have to bring it in to get it unlocked.

What needs improvement?

User profiles can be improved so that people can create their own passwords. It has one password per machine, which is a problem. We would prefer each user to have his or her own boot password. Each user can have a username and password or biometrics, such as fingerprints and iris scanner, integrated into the boot process, but I really can't see that coming anytime soon, if ever.

For how long have I used the solution?

I have been using this solution for six or seven years.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

It doesn't really need to scale. You use it as you need it and manage it with group policies. 

How are customer service and technical support?

There is no need for support.

Which solution did I use previously and why did I switch?

We've used a few different disk encryption products, and we've kind of settled on BitLocker because it is native to the operating system. It is simple, and there is no maintenance on it.

We also use Symantec at the moment, but we are retiring Symantec. We had trouble getting all the machines back into the office to change the disk encryption. We have a few left with Symantec. With Symantec, the version that we had was pretty old, and I wasn't sure if it would actually even work with some of the later builds of Windows 10. In terms of maintenance, with Symantec, every time there is a new build of Windows 10, you either have to defer the update while they update with Symantec, or you can install it and hope for the best. It is not a very satisfactory situation where you might have to wait six months before you can go up onto the latest build of Windows.

How was the initial setup?

It wasn't complex. It just took me a while to figure it out and make it do what I wanted it to do. Everything is documented, and you just follow the documentation.

It is deployed on all new computers, and it is part of the build. It doesn't take very long. It takes only 10 or 15 minutes. While the disk is encrypting, you can do other things.

What about the implementation team?

I deployed it on some of the computers. BitLocker is maintained as part of the operating system. If there are any updates to Bitlocker, they come out as operating system updates.

What's my experience with pricing, setup cost, and licensing?

It is free. It is enabled as part of the operating system. Once you have an operating system license, you're licensed for Bitlocker.

What other advice do I have?

I would recommend this solution. It is quick and neat, and it does the trick.

I would rate Microsoft BitLocker a seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1952547 - PeerSpot reviewer
Associate at a insurance company with 10,001+ employees
Real User
Top 5
Data protection and encryption solution that offers excellent customer support and performance stability
Pros and Cons
  • "Being able to encrypt an entire hard disk has been most valuable."
  • "The solution could be improved if it was more user friendly."

What is our primary use case?

We use this solution to protect our data in the event that it is stolen or a laptop goes missing. We make use of the encryption scheme.

What is most valuable?

Being able to encrypt an entire hard disk has been most valuable.

What needs improvement?

The solution could be improved if it was more user friendly. 

For how long have I used the solution?

We have been using this solution for three years.

What do I think about the stability of the solution?

This is a stable solution. 

How are customer service and support?

The customer service for this solution is excellent. I would rate it a five out of five. 

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup is not difficult. You can set it up using policy levels. The pilot testing took less than one week.

What other advice do I have?

I would recommend this solution to others. The best feature is that we can secure organization data using folder encryption. 

I would rate this solution a ten out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Buyer's Guide
Download our free Microsoft BitLocker Report and get advice and tips from experienced pros sharing their opinions.
Updated: November 2024
Buyer's Guide
Download our free Microsoft BitLocker Report and get advice and tips from experienced pros sharing their opinions.