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AnalystAssistant General Manager - Corporate Strategy, Growth and Transformation Office at a manufacturing company with 501-1,000 employees
Real User
Top 20
Fast authentication process, and is stable, but sometimes requires multiple login attempts
Pros and Cons
  • "The most valuable feature is the authentication process which is very fast."
  • "I often have to make multiple attempts to log in."

What is our primary use case?

I use the solution to log into my admin-protected computer.

What is most valuable?

The most valuable feature is the authentication process which is very fast.

What needs improvement?

My overall experience is based solely on one point: the gateway to the admin site. Even though my password is correct, I often have to make multiple attempts to log in. Microsoft BitLocker can help streamline the login process so that it works on the first attempt.

I would like the next release to include a fingerprint unlock feature, as I am currently required to use the PIN provided by my organization.

For how long have I used the solution?

I have been using the solution for two years.

Buyer's Guide
Microsoft BitLocker
December 2024
Learn what your peers think about Microsoft BitLocker. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
824,067 professionals have used our research since 2012.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

We have between 300 to 400 people using the solution in our organization.

What other advice do I have?

I give the solution a seven out of ten.

I recommend the solution to others.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Usman Rasool - PeerSpot reviewer
VP - Head Enterprise Technology Infrastructure at MCB Islamic Bank Ltd.
Real User
Top 10
A stable solution for data protection, but the technical support should be improved
Pros and Cons
  • "We have not seen any bugs or glitches, so the stability is good."
  • "The people at the first level of support refer you to articles that do not pertain to the problem at hand."

What is our primary use case?

Our primary use case is data encryption and protection.

What needs improvement?

The price of this solution should be more competitive.

The first level of technical support needs to be improved.

For how long have I used the solution?

We have been using the Microsoft OS at the endpoints for five years.

What do I think about the stability of the solution?

We have not seen any bugs or glitches, so the stability is good.

What do I think about the scalability of the solution?

The scalability is good. We have approximately 500 users in a variety of roles and positions.

How are customer service and technical support?

We have been in touch with technical support many times and we are not satisfied, to be honest. Their first-level support is pathetic. The people at the first level of support refer you to articles that do not pertain to the problem at hand.

When it comes to level-two and level-three support, it is good.

Which solution did I use previously and why did I switch?

We have also used a similar solution by Kaspersky.

What other advice do I have?

The suitability of this solution depends on the feature requirements of the organization and what they are looking for.

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Microsoft BitLocker
December 2024
Learn what your peers think about Microsoft BitLocker. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
824,067 professionals have used our research since 2012.
it_user1011 - PeerSpot reviewer
Manager of Data Center at a insurance company with 51-200 employees
Vendor
Bitlocker made us believe that having physical possession of a system is not total possession of the data.

Valuable Features:

1. Bitlocker is easy to use. You start the wizard by right-clicking the drive and selecting “Turn on Bitlocker”. 2. Bitlocker encrypts the content of any drive and makes your data secure and safe. 3. The option of using either strong passphrase or smartcard to encrypt/decrypt the drive bring flexibility in terms of choice 4. Bitlocker recovery key can either be printed and stored in a secure place or stored in a drive. 5. In a Windows server environment, the combination of Bitlocker and Group Policy enforces the encryption of removable drives across the network. 6. It is free to Windows users provided your OS supports it.

Room for Improvement:

1. Although, drive encryption could be running in the background, it took a long time to encrypt a drive. 2. Bitlocker is available to Windows Ultimate / Enterprise edition only. Other edition of Windows should enjoy this facility My job functions involve writing scripts that I mostly apply to client’s computers both standalone and networked. I store most of these scripts in a flash drive to reduce the task of writing it at the client end. My major challenge was in securing the flash drive. In the past I had a case where a staff member wiped most of his important files, by unknowingly clicking on one of the scripts in the flash drive he collected from me. This incident almost caused me to lose my job.

Other Advice:

In order to avoid such an experience in the future, I was forced to search for a free tool that would help me encrypt my drive. Bitlocker was all we needed. To be sincere, I am not disappointed deploying the tool. All my drives are now encrypted. There is no fear of losing my job as a result of unauthorized access to my flash drives, and any other drives. Bitlocker also enabled us to encrypt the drive hosting the operating systems of our mobile users. All that the PC needs, is to be Trusted Platform Module (TPM) compliant, or rather, have a USB stick that contains the keys. This provides additional security to the systems.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user758688 - PeerSpot reviewer
it_user758688Principal at a tech services company with 1,001-5,000 employees
Real User

I completely agree.

Loyiso Gura - PeerSpot reviewer
Microsoft SureStep Ambassador at 4Sight Dynamics Africa
Real User
Top 10
Helps with data production and pricing is fair
Pros and Cons
  • "While it helps mitigate unauthorized data access by enhancing file and system protection through encryption, the tool is really enhanced with the combination of other Microsoft Security and Compliance features like data labeling."
  • "Microsoft BitLocker needs to be an all-inclusive solution. For example, a Trusted Platform Module (TPM) cryptoprocessor is required to use Bitlocker with your computer which keeps Bitlocker from adoption beyond Windows."

What is our primary use case?

We use the product for data protection. 

What is most valuable?

The tool's most valuable feature is its ability to label data. 

While it helps mitigate unauthorized data access by enhancing file and system protection through encryption, the tool is really enhanced with the combination of other Microsoft Security and Compliance features like data labeling.

What needs improvement?

Microsoft BitLocker needs to be an all-inclusive solution. For example, a Trusted Platform Module (TPM) cryptoprocessor is required to use Bitlocker with your computer which keeps Bitlocker from adoption beyond Windows.

For how long have I used the solution?

I have been working with the product for three years. 

What do I think about the stability of the solution?

I rate the product's stability a nine out of ten. 

What do I think about the scalability of the solution?

We have 400 users for Microsoft BitLocker. I rate the tool's scalability a nine out of ten. 

How was the initial setup?

I rate Microsoft BitLocker's deployment a seven out of ten. It is straightforward and is a matter of following guidance. You need three to four resources to handle the tool's deployment. Deployment takes around a week and a half to complete. 

What's my experience with pricing, setup cost, and licensing?

Microsoft BitLocker's pricing is fair; I rate it a four out of ten. 

What other advice do I have?

I rate the product a nine out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Distributor
PeerSpot user
Network engineer at Techmcc
Real User
A simple, easy-to-use solution that is easy to set up and has good tech support
Pros and Cons
  • "I like the simplicity and ease of use of this solution."
  • "The customizations could be more flexible."

What is our primary use case?

I implement Microsoft BitLocker to provide and manage security for my clients.

What is most valuable?

I like the simplicity and ease of use of this solution. 

What needs improvement?

The customizations could be more flexible. 

For how long have I used the solution?

I have been using this solution for six months. 

What do I think about the stability of the solution?

The solution has good stability. 

What do I think about the scalability of the solution?

I think the solution is scalable. There are about 15 operations engineers using this solution in my company. 5 customer care engineers handle the maintenance of the solution. 

How are customer service and support?

The technical support is good. 

How was the initial setup?

The initial setup is easy. 

What about the implementation team?

Implementation takes about two weeks with a partner. 

What's my experience with pricing, setup cost, and licensing?

We have a yearly license, but I don't know how much it costs.

What other advice do I have?

This is a good product and I would recommend it. 

I would rate this solution as a nine out of ten. 

Which deployment model are you using for this solution?

Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
System Administration Specialist at Alatau Innovations
Real User
Great support, mostly reliable, and helps with encryption
Pros and Cons
  • "Technical support is excellent."
  • "The initial setup is complex."

What is our primary use case?

We just start on BitLocker. It is a native Microsoft encryption tool.

What is most valuable?

The stability seems good when everything goes right.

Technical support is excellent.

What needs improvement?

We need to increase the data disc a bit, not all of it, as we tried to test some special software views. We had a problem with the disc. The disc may be damaged. We can lose information. This has just happened once. It’s not standard.

The initial setup is complex.

I want them to include the encryption of the data disc.

For how long have I used the solution?

We’ve used the solution for about a month. We just started to test it.

What do I think about the stability of the solution?

Aside from the one disc failure, it’s been pretty stable.

What do I think about the scalability of the solution?

I have not tested any cases in terms of scalability.

I’m not sure if there are plans to increase usage just yet.

We have a small team of 25 employees that are using it.

How are customer service and support?

I haven’t really contacted them that much, however, when I did, in June, they were exceptional. I had my questions answered in ten minutes or so. They are very quick and very helpful.

Which solution did I use previously and why did I switch?

We previously tried McAfee.

How was the initial setup?

It’s not a straightforward setup. It’s a bit complex.

What about the implementation team?

We did not have any setup help just yet. We’ve been doing it all in-house.

What's my experience with pricing, setup cost, and licensing?

I’m not sure of the exact cost of the setup.

What other advice do I have?

I'm not sure which version of the solution we’re using.

We are gold partners.

We test on-premises. However, we plan to use the Microsoft cloud with Bitlocker on it.

I’d advise users to read the documentation. Otherwise, you can get many problems. You also have to be careful with encryption cases.

I’d rate the solution eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
reviewer1535043 - PeerSpot reviewer
Manager - ICT at a insurance company with 51-200 employees
Real User
Free to use with Windows 10 and easy to set up but needs to be easier to manage
Pros and Cons
  • "It's my understanding that the initial setup is straightforward."
  • "At the end of it all, we are looking for something that can be easier to manage."

What is our primary use case?

We primarily use the solution for endpoint encryption.

What is most valuable?

We were using the solution due to the fact that it was free with the machines that have Windows 10. As an organization, we were not paying money to have it. If you have Windows 10 you don't have to worry about paying at all.

It's my understanding that the initial setup is straightforward.

What needs improvement?

I was looking for a better solution. It's my understanding that if you're just to generate that endpoint encryption and you just run it normally, it may not give you the actual protection you need as you don't have a centralized server.

At the end of it all, we are looking for something that can be easier to manage. Everything that you need to do manually can end up being an issue. If it's a product that can be automated, I would be happier with it. Right now, with the way it is arranged, it's a bit manual as it isn't centralized.

For how long have I used the solution?

I joined this company a year ago. I've used it just for a few months due to COVID, as we have not been using it. It's just been used for a few months; less than a year.

How are customer service and technical support?

I have not contacted technical support directly. I've mandated other team members to deal with them. On our side, the colleague who actually implemented the solution is also the point person who deals with technical issues.

He's reached out to Microsoft's technical support n the past. Last week, for example, he was engaged with them about some automation issues and about centralizing the solution.

However, due to the fact I haven't spoken with them, I can't speak to how helpful or responsive they are.

Which solution did I use previously and why did I switch?

At a previous company, I had used Symantec Endpoint Encryption.

How was the initial setup?

While I did not personally set up the solution myself, it's my understanding that the process is not overly complex. My colleague managed the process, and for them, it was quite straightforward. They didn't run into any issues. A company, in general, should be able to do it quite easily.

What's my experience with pricing, setup cost, and licensing?

The solution is completely free and available through Windows 10. We are not paying any licensing fees to use it.

What other advice do I have?

We are just a customer and an end-user. We don't have a business relationship with Microsoft.

We have not gone to a server model, like running it through a centralized location. This is due to the fact that we decided to deploy it normally through creating encryption keys and sharing those keys so that we are able to access the machine using the keys themselves.

It has not been fully loaded across the company as we are looking for solutions that can work for us as a main solution.

What I wanted us to do, whether it was via BitLocker or Symantec or whichever tool, was to have a centralized administration so that we are able to create those keys and are able to share them. We also want to be able to control them from a centralized location. That's the type of solution I'm looking for. I do not want things to be done manually. Centralized administration is very good for that.

Before I can recommend the solution, I would want to understand it fully. I'm working with my colleague to be able to understand what is its strengths and its weaknesses are. Most companies want simple tools that don't cost a lot of money. I haven't used this tool too much, and therefore can't properly evaluate it. We're currently hoping we can roll it out in a better way. That remains to be seen.

From what I have seen so far, I would rate the solution at a seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Senior System Manager at TEG Analytics
Real User
Securely encrypts our data, but the process is too slow
Pros and Cons
  • "The product is stable."
  • "The encryption takes a long time to complete, and our system runs very slowly while it is encrypting."

What is our primary use case?

We use this solution to encrypt the data on three hard drives.

What needs improvement?

The following areas need improvement:

  • The encryption takes a long time to complete, and our system runs very slowly while it is encrypting.
  • If you lose the data, or it becomes corrupted, then there is no backup for it. There is no way of recovering it.
  • There are no clear guidelines for using this product.
  • Technical support for this solution is poor.

For how long have I used the solution?

Trial / evaluation period (six months).

What do I think about the stability of the solution?

The product is stable.

How are customer service and technical support?

There is no technical support that assists with understanding BitLocker.

Which solution did I use previously and why did I switch?

I have used different solutions, personally, but that was while I was at my previous company.

How was the initial setup?

The initial setup for this solution is straightforward. We needed to change the group policy setting.

What about the implementation team?

I handled the installation myself.

We have two people working on the maintenance of the solution.

What other advice do I have?

I would rate this product a five out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Microsoft BitLocker Report and get advice and tips from experienced pros sharing their opinions.
Updated: December 2024
Buyer's Guide
Download our free Microsoft BitLocker Report and get advice and tips from experienced pros sharing their opinions.