Microsoft Dynamics 365 Customer Service Reviews, Competitors and Pricing

Майя Димитрова

Implementing consultant at Simark

Oct 9, 2023

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Stable product with a simple setup process

Pros and Cons

"It is a stable product."

"The product doesn’t meet standard functionality. There should be enough features included in it."

What is most valuable?

It is an overall good product and has many essential features.

What needs improvement?

The product doesn’t meet standard functionality. There should be enough features included in it.

For how long have I used the solution?

We have been using Microsoft Dynamics 365 Customer Service for more than 15 years.

What do I think about the stability of the solution?

It is a stable product.

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What do I think about the scalability of the solution?

We have an enterprise business as a customer for Microsoft Dynamics 365 Customer Service.

How are customer service and support?

We refer to standard options in the product’s technical documentation in case of any issues.

Which solution did I use previously and why did I switch?

We have used Business Central.

How was the initial setup?

The initial setup is simple, as I have prior experience working with more complex setups. The deployment time depends on the users and database size.

What other advice do I have?

I rate Microsoft Dynamics 365 Customer Service an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: partner

reviewer1805982

Solution architect at a tech services company with 51-200 employees

Dec 25, 2023

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Scalable platform with valuable customization features

Pros and Cons

"Microsoft Dynamics 365 Customer Service has valuable customization features."

"They could add a new chart or dashboard for visualization in the product."

What is our primary use case?

We use the product for sales management and tracking pipelines.

What is most valuable?

Microsoft Dynamics 365 Customer Service has valuable customization features.

What needs improvement?

They could add a new chart or dashboard for visualization in the product.

For how long have I used the solution?

We have been using Microsoft Dynamics 365 Customer Service for two years.

What do I think about the stability of the solution?

The product's dashboards and templates are basic. More details are needed for data visualization. I rate the stability a nine out of ten.

What do I think about the scalability of the solution?

We have 1300 Microsoft Dynamics 365 Customer Service users in our organization. It works on the cloud system and is scalable.

How was the initial setup?

The initial setup is complex. We have a technical team of 90 engineers.

What about the implementation team?

We work with the solution partner to make customization and implement the product.

What's my experience with pricing, setup cost, and licensing?

We purchase its yearly license. It is more expensive than other vendors, but it's feasible.

What other advice do I have?

If you are familiar with Microsoft platforms, Dynamics is a feasible and cost-effective product compared to many other tools. I rate it a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.