Microsoft Dynamics 365 Customer Service Reviews

I mainly do customer management, setting records, and things like that. 

We use the Internet Facing Deployment (IDF) configuration for this CRM system,  which allows external access through a secure connection.

It's easy to administer, and the UI is lag-free.

There are some occasional performance issues. It wouldn't be a dealbreaker for most, but a strong internet connection and some specific configurations are crucial for optimal performance.

I have been using it for three years. I handle high-level design and project delivery.

It's good for medium and maybe large companies. It can handle medium workloads.

Management tools vary depending on the client. Currently, I'm focusing on Microsoft security solutions like Exchange Online and related gateways.

Overall, the pricing seems fair. I would rate the pricing a seven out of ten if one is the cheapest possible and ten is expensive. It is neither cheap nor overpriced. 

It's useful and easy to use, especially for administration center users. I would recommend using the solution. 

Overall, I would rate the solution a nine out of ten. 

It is an overall good product and has many essential features.

The product doesn’t meet standard functionality. There should be enough features included in it.

We have been using Microsoft Dynamics 365 Customer Service for more than 15 years.

It is a stable product.

We have an enterprise business as a customer for Microsoft Dynamics 365 Customer Service.

We refer to standard options in the product’s technical documentation in case of any issues.

We have used Business Central.

The initial setup is simple, as I have prior experience working with more complex setups. The deployment time depends on the users and database size.

I rate Microsoft Dynamics 365 Customer Service an eight out of ten.

We use the product for sales management and tracking pipelines.

Microsoft Dynamics 365 Customer Service has valuable customization features.

They could add a new chart or dashboard for visualization in the product.

We have been using Microsoft Dynamics 365 Customer Service for two years.

The product's dashboards and templates are basic. More details are needed for data visualization. I rate the stability a nine out of ten.

We have 1300 Microsoft Dynamics 365 Customer Service users in our organization. It works on the cloud system and is scalable.

The initial setup is complex. We have a technical team of 90 engineers.

We work with the solution partner to make customization and implement the product.

We purchase its yearly license. It is more expensive than other vendors, but it's feasible.

If you are familiar with Microsoft platforms, Dynamics is a feasible and cost-effective product compared to many other tools. I rate it a nine out of ten.