Microsoft Dynamics 365 Customer Service Reviews

Microsoft Dynamics 365 Customer Service offers various features tailored to meet the needs of businesses across different industries, such as IT, education, and more. These features include dashboard functionalities and integrations with various systems.

The solution offers integration with hosted solutions.

The interface facilitates integrations with other systems. Users can leverage workflows, too.

The product could be serverless.

I have been using Microsoft Dynamics 365 Customer Service for 7 years.

The product is stable.

The solution is scalable.

The initial setup is straightforward.

The tool is expensive.

I used Dynamics 365 Customer Service for 365 integration, metadata, and deployment. It's a matter of integrating it with other systems.

Overall, I rate the solution a 7 out of 10.

We use the product for sales management and tracking pipelines.

Microsoft Dynamics 365 Customer Service has valuable customization features.

They could add a new chart or dashboard for visualization in the product.

We have been using Microsoft Dynamics 365 Customer Service for two years.

The product's dashboards and templates are basic. More details are needed for data visualization. I rate the stability a nine out of ten.

We have 1300 Microsoft Dynamics 365 Customer Service users in our organization. It works on the cloud system and is scalable.

The initial setup is complex. We have a technical team of 90 engineers.

We work with the solution partner to make customization and implement the product.

We purchase its yearly license. It is more expensive than other vendors, but it's feasible.

If you are familiar with Microsoft platforms, Dynamics is a feasible and cost-effective product compared to many other tools. I rate it a nine out of ten.