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Top 10 Microsoft Dynamics 365 Customer Service Alternatives

Vendor: Microsoft
4.0 out of 5
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Top Microsoft Dynamics 365 Customer Service Competitors

Discover the top alternatives and competitors to Microsoft Dynamics 365 Customer Service based on the interviews we conducted with its users. The top alternative solutions include Zendesk. The alternatives are sorted based on how often peers compare the solutions. Microsoft Dynamics 365 Customer Service surpasses its competitors by offering AI-driven insights, seamless integration with other Microsoft products, personalized customer experiences, and an intuitive user interface, ensuring efficient case management and enhanced customer satisfaction.

Microsoft Alternatives Report

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Zendesk
4.1 out of 5
Microsoft Dynamics 365 Customer Service Logo
Zendesk
4.1 out of 5
Zendesk excels in seamless integration with applications like JIRA and Salesforce, enhancing ticket management and customization. In comparison, Microsoft Dynamics 365 Customer Service offers strong scalability and integration within Microsoft's ecosystem, providing valuable automation for larger enterprises. Tech buyers may choose Zendesk for ease, Microsoft for scalability.
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Zendesk's setup costs are typically lower and straightforward compared to Microsoft Dynamics 365 Customer Service, which may involve higher initial expenses and complexity.
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Zendesk's setup costs are typically lower and straightforward compared to Microsoft Dynamics 365 Customer Service, which may involve higher initial expenses and complexity.
Microsoft Dynamics 365 Customer Service Logo
Microsoft Dynamics 365 Customer Service Logo
IQVIA Orchestrated Customer Engagement
3.5 out of 5

Orchestrated Customer Engagement (OCE) is the next generation commercial platform from IQVIA. OCE connects sales, marketing, medical and other functions to harmonize interactions with customers. This enables life sciences companies to build trust and optimize performance in a way not possible with legacy point solutions such as CRM and MCM tools.

OCE is less expensive than Veeva, for instance.
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Pricing
OCE is less expensive than Veeva, for instance.

Related categories

CRM
CRM Customer Engagement Centers
Help Desk Software