Microsoft Dynamics 365 Customer Service Reviews

It is cloud-based. We don't need on-premises resources. Additionally, this tool is well-known for data legality and reporting.

We can plan our sales effectively, enabling us to link our products with individual customers. This equips our sales teams with information about each client, including their interests and preferred technologies. Additionally, we've integrated Microsoft Dynamics with our billing system. Our billing process is now straightforward and automated.

Firstly, I like that the data is always available to the users regardless of location because of the tool's cloud-based nature. Secondly, it offers a good view to help decisions. It identifies opportunities and effortlessly captures customer requirements.

The technical support should be dramatically improved. Improvement is needed to ensure that their teams are well-informed about the product. At times, when we reach out to the technical support team, we find that their knowledge about the product is not even as much as ours. 

Usually, they don't help, and we keep trying together until we find a solution. However, it consumes time and effort.

I have been using this solution for nearly three years.

The solution is highly stable. I rate it a perfect ten.

The product is highly scalable, with 50 users currently using the solution within our company.

For Microsoft Dynamics 365 Customer Service, the technical support is generally satisfactory. However, for other Microsoft products, the support is weak and nobody is satisfied with the support.

We use a product called Clarifai. Microsoft Dynamics 365 Customer Service stands out due to its rich features, ease of deployment, and straightforward licensing structure.

It's a straightforward process due to its cloud-based nature. The solution can be deployed in a maximum of one week. The deployment process involves defining user roles and access controls and specifying what users should and should not have visibility into.

It can be implemented in-house.

The product's licensing is straightforward. It's user-based, so you decide how many users you want to license, and that's it. On the value-for-money scale, it's average. You do get what you pay for, so I wouldn't call it expensive, but, it's alright.

I recommend the product. You need to identify your requirements regarding dashboards and reports. It's very flexible. But you need to know what exactly you want to do with it. It needs to be planned. Overall, I rate the solution a perfect ten.

We have implemented the solution in manufacturing industries. We do everything in each department: automation, flow integration, sales, Business Central for accounts, and Power BI for reports.

Automation is everywhere, and having it in a co-pilot capacity enhances efficiency. It’s safe that upgrades are frequent. When we started, the integration model was in place. Now, it encompasses the entire data set, including Power BI. We need to set up Power BI and gather data from each department based on user activities and other metrics.

The licensing model is confusing, especially for partners and customers. Many customers are limited to the basic 365 package, with additional add-on options available for users. Transparency is crucial for explanation. Microsoft provides documentation detailing the features of each license. There is less clarity or discussion around this issue.

I have been using Microsoft Dynamics 365 Customer Service for 15 years, including four years in India.

We have done more than three implementations in the last two years. We feel the solution is stable.

The solution is easy to scale. We work with both SMBs and enterprise solutions.

The support is good. We try to generate a ticket. Most tickets are resolved quickly, but a few tickets take some time.

Positive

The initial setup is easy, but Kubernetes depends on the technical documentation. Depending on their requirements, It will take one to two days, subject to documents. We have around five people to deploy the solution.

We only started with 2-3 people, but it's growing good.

The product comes with a yearly license.

The solution’s maintenance is easy. We have a support team to guide us.

Overall, I rate the solution a nine out of ten.

We use the product to track and follow up on business proposals. It helps us with customer service and lead opportunity management.

The product’s best feature is connectivity. There are inbuilt connectors to integrate with PowerBI and other applications. It has easy-to-use customization features. Anyone can manage the entities and update them as per business requirements. 

They could improve the components to be more user-friendly. It needs to be more interactive for new users to operate.

We have been using Microsoft Dynamics 365 Customer Service for four years.

I rate the product’s stability a ten out of ten.

Our organization has 12 to 15 Microsoft Dynamics 365 Customer Service users. We encountered some issues while receiving product updates. I rate the scalability a seven out of ten.

The technical support team takes multiple weeks to fix the errors. It should improve the response time.

Neutral

We have used DashOps and Zoho before.

The initial setup process is very simple.

We are a gold partner of the vendors and provide consulting services for customers.

I rate the product’s pricing a seven out of ten. It is a decent price compared to multiple vendors and products available in the market. It is fine if you have a team of 10 to 15 people. However, it is most suited for enterprises that require more stability.

In comparison, Salesforce provides much better functionality but costs more than Microsoft.

I rate Microsoft Dynamics 365 Customer Service an eight out of ten. It has a lot of speed-defined functions.

I am a market researcher for my organization, and I research different technologies to see what they are doing and what is happening around the world. I have experience with Microsoft Dynamics 365 CRM and use it primarily for CRM storage, cloud storage, and helping other organizations integrate with Microsoft ERP solutions.

It is easy to use and understand, and no special tutors are required for Microsoft Dynamics 365. If people have worked with CRM systems like Salesforce or HubSpot, they can easily understand Microsoft Dynamics CRM.

It is easy to integrate with other tools, and the customer service is excellent. The automation features, especially for exporting or importing files from different sources, are very efficient.

The interface could be more appealing and attractive for users. Microsoft should work on making the interface easier to understand and connect different departments more efficiently. Additionally, sometimes we face glitches, but customer support helps resolve these issues.

It has been around two years.

The customer service is excellent. They are ready to help us at any time.

Positive

I have researched other CRM systems like Salesforce and HubSpot.

Every tool needs improvement in the upcoming future. Microsoft should focus on enhancing the interface to make it easier to understand.

I'd rate the solution eight out of ten.

Microsoft Dynamics 365 Customer Service's most valuable features are the ability to create meetups for customers and support daily business functions.

The platform’s UI could be better. There could be more customization options.

We have been using Microsoft Dynamics 365 Customer Service since 2017. At present, we are using the latest version.

I rate the product’s stability a ten out of ten.

We have 40 Microsoft Dynamics 365 Customer Service customers. I rate the product’s scalability a seven out of ten. We can’t use it for many people. The license model is restrictive. We have to purchase a separate license for each user.

I rate the product’s initial setup an eight out of ten. It requires two executives for deployment.

I rate Microsoft Dynamics 365 Customer Service pricing a five out of ten. We pay €200 per license. There are no additional costs involved.

It is a good product to maintain for customers. It is a standard tool and provides good support services. It fits in our Microsoft environment, but sometimes customization options require a lot of effort.

I rate it a seven out of ten.

Microsoft Dynamics 365 Customer Service offers various features tailored to meet the needs of businesses across different industries, such as IT, education, and more. These features include dashboard functionalities and integrations with various systems.

The solution offers integration with hosted solutions.

The interface facilitates integrations with other systems. Users can leverage workflows, too.

The product could be serverless.

I have been using Microsoft Dynamics 365 Customer Service for 7 years.

The product is stable.

The solution is scalable.

The initial setup is straightforward.

The tool is expensive.

I used Dynamics 365 Customer Service for 365 integration, metadata, and deployment. It's a matter of integrating it with other systems.

Overall, I rate the solution a 7 out of 10.

We are trying to implement the solution in the manufacturing industry. Vendors and ERP teams sit at our office, and we are testing whether these products are suitable or if I need to check for more. Currently, we are evolving the user stories and testing the system to see if it suits our industry.

I liked the solution's web version and user interface.

I didn't like the solution very much because its functionality is a bit typical and old-fashioned, and the entire system needs upgrading.

The solution's technical support didn't support me at all.

Neutral

The solution's initial setup is very, very complex. As a user, the solution's setup was a terrible experience for me.

It would be great if the solution provided a user manual for users about standard functionality.

Overall, I rate the solution a five out of ten.

I mainly do customer management, setting records, and things like that. 

We use the Internet Facing Deployment (IDF) configuration for this CRM system,  which allows external access through a secure connection.

It's easy to administer, and the UI is lag-free.

There are some occasional performance issues. It wouldn't be a dealbreaker for most, but a strong internet connection and some specific configurations are crucial for optimal performance.

I have been using it for three years. I handle high-level design and project delivery.

It's good for medium and maybe large companies. It can handle medium workloads.

Management tools vary depending on the client. Currently, I'm focusing on Microsoft security solutions like Exchange Online and related gateways.

Overall, the pricing seems fair. I would rate the pricing a seven out of ten if one is the cheapest possible and ten is expensive. It is neither cheap nor overpriced. 

It's useful and easy to use, especially for administration center users. I would recommend using the solution. 

Overall, I would rate the solution a nine out of ten.